Frequency Table: Gender

Frequency Table
Gender
Frequency
Percent
Valid Percent
Cumulative
Percent
Female
Valid
11
55.0
55.0
55.0
Male
45.0
45.0
100.0
Total
20
100.0
100.0
Age
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
21-30
30.0
30.0
30.0
31-40
14
70.0
70.0
100.0
Total
20
100.0
100.0
Educational Level
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Degree
20
100.0
100.0
100.0
Number of years worked withUBA

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
less than 1 year
5.0
5.0
5.0
1-4yrs
17
85.0
85.0
90.0
5-8yrs
10.0
10.0
100.0
Total
20
100.0
100.0
Do you know UBA's competitive advantage over other banks

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
18
90.0
90.0
90.0
No
10.0
10.0
100.0
20
100.0
100.0
Total
Does UBA's employess and sales team know UBA's competitive advantage
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
18
90.0
90.0
90.0
No
10.0
10.0
100.0
20
100.0
100.0
Total
If yes, wat is it
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
none
10.0
10.0
10.0
people
20.0
20.0
30.0
staff
14
70.0
70.0
100.0
Total
20
100.0
100.0
Do UBA's customers know the bank's competitiveadvantage

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
11
55.0
55.0
55.0
No
45.0
45.0
100.0
20
100.0
100.0
Total
How does bank demonstrate this competitive advantage to its customers

Frequency
Percent
Valid Percent
Cumulative
Percent
excellent customer
10.0
10.0
10.0
none
10.0
10.0
20.0
quality services
35.0
35.0
55.0
through efficient and effective
30.0
30.0
85.0
15.0
15.0
100.0
20
100.0
100.0
experience
Valid
services
through its product and
seervices
Total
List 3 of the bank's competitive advantage

Frequency
Percent
Valid Percent
Cumulative
Percent
deliver on time,excellent
5.0
5.0
5.0
10.0
10.0
15.0
5.0
5.0
20.0
10.0
10.0
30.0
11
55.0
55.0
85.0
15.0
15.0
100.0
20
100.0
100.0
customer experience and

management system
fiancial/ nonfinancial
incentive schemes,elivery on
time and products and
services
Valid
management system,
innovative products and
services and delivery on time
none
strong IT platform,aviances
and delivery on time
tie,products and services and
staff
Total
what do you cnsider as UBA's first competitive advantage
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
none
10.0
10.0
10.0
people
10.0
10.0
20.0
staff
16
80.0
80.0
100.0
Total
20
100.0
100.0
Does UBA enjoy competitive advantage in the banking industry

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
18
90.0
90.0
90.0
No
10.0
10.0
100.0
20
100.0
100.0
Total
If yes, what are the sources of competitive advantage enjoyed by UBA?

Frequency
Percent
Valid Percent
Cumulative
Percent
.00
Valid
promotion strategy
traget market
Total
10.0
10.0
10.0
11
55.0
55.0
65.0
35.0
35.0
100.0
20
100.0
100.0
How does the bank create a competitive advantage for itself

Frequency
Percent
Valid Percent
Cumulative
Percent
by being the multinational
15
75.0
75.0
75.0
management system
15.0
15.0
90.0
none
10.0
10.0
100.0
Total
20
100.0
100.0
and multicultural bank

Valid
Is UBA's competitive advantage quantifiable

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
17
85.0
85.0
85.0
No
15.0
15.0
100.0
20
100.0
100.0
Total
If yes, how does the bank quantify it

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
none
20
100.0
100.0
100.0
Is the competitive advantage of th bank sustainable

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
18
90.0
90.0
90.0
No
10.0
10.0
100.0
20
100.0
100.0
Total
If yes, how is this sustainable

Frequency
Percent
Valid Percent
Cumulative
Percent
management system
none
Valid
perormance and managment
35.0
35.0
35.0
11
55.0
55.0
90.0
10.0
10.0
100.0
20
100.0
100.0
system
Total
How often does UBA review its strategy

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
annually
20
100.0
100.0
100.0
which generic strateg is being implemented by UBA

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
focus
20
100.0
100.0
100.0
Please provide reasons for your choice

Frequency
Percent
Valid Percent
Cumulative
Percent
for special needs by district
25.0
25.0
25.0
12
60.0
60.0
85.0
15.0
15.0
100.0
20
100.0
100.0
clients
Valid
none
specialized needs for various
groups
Total
superior customer service

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
most important
20
100.0
100.0
100.0
extensive branch network

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
most important
20
100.0
100.0
100.0
Valid Percent
Cumulative
low bank charges

Frequency
Percent
Percent
most important
Valid
11
55.0
55.0
55.0
important
35.0
35.0
90.0
somewhat important
10.0
10.0
100.0
20
100.0
100.0
Total
large customer base

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
most important
20
100.0
100.0
100.0
Valid Percent
Cumulative
easy access to loans

Frequency
Percent
Percent
most important
Valid
11
55.0
55.0
55.0
45.0
45.0
100.0
20
100.0
100.0
somewhat important
Total
key accounts held with the bank

Frequency
Percent
Valid Percent
Cumulative
Percent
most important
Valid
important
Total
13
65.0
65.0
65.0
35.0
35.0
100.0
20
100.0
100.0
do you think the bank stands at a better chance of attracting customers than
other banks
Frequency
Percent
Valid Percent
Cumulative
Percent
Yes
Valid
Not sure
Total
18
90.0
90.0
90.0
10.0
10.0
100.0
20
100.0
100.0
what is the general market scope of UBA

Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
none
20
100.0
100.0
100.0
What clients do UBA seek for

Frequency
Percent
Valid Percent
Cumulative
Percent
across the africa
Valid
11
55.0
55.0
55.0
all types
10.0
10.0
65.0
clients from all works of life
5.0
5.0
70.0
none
30.0
30.0
100.0
Total
20
100.0
100.0
does the bank normally get it clients from this target market
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
Yes
10
50.0
50.0
50.0
No
10
50.0
50.0
100.0
Total
20
100.0
100.0
how does the bank get these clients from the market
Frequency
Percent
Valid Percent
Cumulative
Percent
Valid
none
40.0
40.0
40.0
promotion of its innovative
10.0
10.0
50.0
10.0
10.0
60.0
products and services

strong pubic sector
reputation
strong public sector
10.0
10.0
70.0
30.0
30.0
100.0
20
100.0
100.0
refutation
throug advertisements and
promotion
Total

Frequency Table: Gender

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Frequency Table: Gender

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Frequency Table

Number of years worked withUBA

less than 1 year

Do you know UBA's competitive advantage over other banks

Do UBA's customers know the bank's competitiveadvantage

How does bank demonstrate this competitive advantage to its customers

through efficient and effective

List 3 of the bank's competitive advantage

customer experience and

what do you cnsider as UBA's first competitive advantage

Does UBA enjoy competitive advantage in the banking industry

If yes, what are the sources of competitive advantage enjoyed by UBA?

How does the bank create a competitive advantage for itself

by being the multinational

and multicultural bank

Is UBA's competitive advantage quantifiable

If yes, how does the bank quantify it

Is the competitive advantage of th bank sustainable

If yes, how is this sustainable

perormance and managment

How often does UBA review its strategy

which generic strateg is being implemented by UBA

Please provide reasons for your choice

for special needs by district

superior customer service

extensive branch network

low bank charges

large customer base

easy access to loans

key accounts held with the bank

what is the general market scope of UBA

What clients do UBA seek for

across the africa

clients from all works of life

promotion of its innovative

products and services

strong public sector

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