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How well you are informed about the project IMS details
26-35
36-45
Age
46-55
56-60
<25
Total
Very well
Fairly well
Not at all
informed
informed
informed
informed
Count
% within Age
22
11
42
19.0%
52.4%
26.2%
2.4%
100.0%
25
11
39
5.1%
64.1%
28.2%
2.6%
100.0%
11
18.2%
54.5%
27.3%
0.0%
100.0%
16.7%
83.3%
0.0%
0.0%
100.0%
0.0%
100.0%
0.0%
0.0%
100.0%
13
60
25
100
13.0%
60.0%
25.0%
2.0%
100.0%
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Chi-Square Tests
Value
df
Pearson Chi-Square
7.917a
12
.792
Likelihood Ratio
10.791
12
.547
N of Valid Cases
100
Total
Work_Experience * How well you are informed about the project IMS
details Crosstabulation
How well you are informed about the
project IMS details
Total
Not
Very
Fairly
very
Not at
well
well
well
all
informe informe informe informe
d
d
d
d
Work_Experien
10Count
2
18
10
1
31
ce
20
% within
6.5%
58.1%
32.3%
3.2%
100.0
Work_Experien
%
ce
2030
Count
3040
Count
510
Count
Les
s
tha
n5
Count
Total
% within
Work_Experien
ce
% within
Work_Experien
ce
% within
Work_Experien
ce
% within
Work_Experien
ce
11
18.2%
54.5%
27.3%
0.0%
100.0
%
11
9.1%
72.7%
18.2%
0.0%
100.0
%
23
10
42
19.0%
54.8%
23.8%
2.4%
100.0
%
0.0%
100.0%
0.0%
0.0%
100.0
%
13
60
25
100
13.0%
60.0%
25.0%
2.0%
100.0
%
Count
% within
Work_Experien
ce
Chi-Square Tests
Value
df
Pearson Chi-Square
8.065
12
.780
Likelihood Ratio
10.271
12
.592
N of Valid Cases
100
Age * What will be the impact on the quality of service provided to customer after the
implementation of IMS in BSNL Crosstabulation
What will be the impact on the quality of service
Total
Slightly
Degraded
Improved
26-35
36-45
Age
46-55
56-60
<25
Total
Count
% within Age
38
42
9.5%
90.5%
0.0%
100.0%
36
39
5.1%
92.3%
2.6%
100.0%
11
18.2%
81.8%
0.0%
100.0%
16.7%
83.3%
0.0%
100.0%
0.0%
100.0%
0.0%
100.0%
90
100
9.0%
90.0%
1.0%
100.0%
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Chi-Square Tests
Value
df
3.987a
.858
Likelihood Ratio
4.291
.830
N of Valid Cases
100
Pearson Chi-Square
Count
3040
Count
510
Count
Les
s
tha
n5
Count
Total
% within
Work_Experie
nce
% within
Work_Experie
nce
% within
Work_Experie
nce
% within
Work_Experie
nce
11
18.2%
81.8%
0.0%
100.0
%
10
11
9.1%
90.9%
0.0%
100.0
%
38
42
9.5%
90.5%
0.0%
100.0
%
0.0%
100.0%
0.0%
100.0
%
90
100
9.0%
90.0%
1.0%
100.0
%
Count
% within
Work_Experie
nce
Chi-Square Tests
Value
df
4.083a
.850
Likelihood Ratio
4.437
.816
N of Valid Cases
100
Pearson Chi-Square