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Age * How well you are informed about the project IMS details Crosstabulation

How well you are informed about the project IMS details

26-35

36-45

Age

46-55

56-60

<25

Total

Very well

Fairly well

Not very well

Not at all

informed

informed

informed

informed

Count
% within Age

22

11

42

19.0%

52.4%

26.2%

2.4%

100.0%

25

11

39

5.1%

64.1%

28.2%

2.6%

100.0%

11

18.2%

54.5%

27.3%

0.0%

100.0%

16.7%

83.3%

0.0%

0.0%

100.0%

0.0%

100.0%

0.0%

0.0%

100.0%

13

60

25

100

13.0%

60.0%

25.0%

2.0%

100.0%

Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age

Chi-Square Tests
Value

df

Asymp. Sig. (2sided)

Pearson Chi-Square

7.917a

12

.792

Likelihood Ratio

10.791

12

.547

N of Valid Cases

100

a. 13 cells (65.0%) have expected count less than 5. The minimum


expected count is .04.

Total

Work_Experience * How well you are informed about the project IMS
details Crosstabulation
How well you are informed about the
project IMS details
Total
Not
Very
Fairly
very
Not at
well
well
well
all
informe informe informe informe
d
d
d
d
Work_Experien
10Count
2
18
10
1
31
ce
20
% within
6.5%
58.1%
32.3%
3.2%
100.0
Work_Experien
%
ce
2030

Count

3040

Count

510

Count

Les
s
tha
n5

Count

Total

% within
Work_Experien
ce
% within
Work_Experien
ce
% within
Work_Experien
ce
% within
Work_Experien
ce

11

18.2%

54.5%

27.3%

0.0%

100.0
%

11

9.1%

72.7%

18.2%

0.0%

100.0
%

23

10

42

19.0%

54.8%

23.8%

2.4%

100.0
%

0.0%

100.0%

0.0%

0.0%

100.0
%

13

60

25

100

13.0%

60.0%

25.0%

2.0%

100.0
%

Count
% within
Work_Experien
ce

Chi-Square Tests
Value

df

Asymp. Sig. (2sided)

Pearson Chi-Square

8.065

12

.780

Likelihood Ratio

10.271

12

.592

N of Valid Cases

100

a. 13 cells (65.0%) have expected count less than 5. The minimum


expected count is .10.

Age * What will be the impact on the quality of service provided to customer after the
implementation of IMS in BSNL Crosstabulation
What will be the impact on the quality of service

Total

provided to customer after the implementation of IMS


in BSNL
Highly Improved

Slightly

Degraded

Improved
26-35

36-45

Age

46-55

56-60

<25

Total

Count
% within Age

38

42

9.5%

90.5%

0.0%

100.0%

36

39

5.1%

92.3%

2.6%

100.0%

11

18.2%

81.8%

0.0%

100.0%

16.7%

83.3%

0.0%

100.0%

0.0%

100.0%

0.0%

100.0%

90

100

9.0%

90.0%

1.0%

100.0%

Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age
Count
% within Age

Chi-Square Tests
Value

df

Asymp. Sig. (2sided)

3.987a

.858

Likelihood Ratio

4.291

.830

N of Valid Cases

100

Pearson Chi-Square

a. 11 cells (73.3%) have expected count less than 5. The minimum


expected count is .02.

Work_Experience * What will be the impact on the quality of


service provided to customer after the implementation of IMS
in BSNL Crosstabulation
What will be the impact on
the quality of service
provided to customer after
the implementation of IMS in
BSNL
Highly
Slightly
Improv
Improv
Degrad
ed
ed
ed
Total
Work_Experie
10- Count
2
28
1
31
nce
20
% within
6.5%
90.3%
3.2%
100.0
Work_Experie
nce
2030

Count

3040

Count

510

Count

Les
s
tha
n5

Count

Total

% within
Work_Experie
nce
% within
Work_Experie
nce
% within
Work_Experie
nce
% within
Work_Experie
nce

11

18.2%

81.8%

0.0%

100.0
%

10

11

9.1%

90.9%

0.0%

100.0
%

38

42

9.5%

90.5%

0.0%

100.0
%

0.0%

100.0%

0.0%

100.0
%

90

100

9.0%

90.0%

1.0%

100.0
%

Count
% within
Work_Experie
nce

Chi-Square Tests
Value

df

Asymp. Sig. (2sided)

4.083a

.850

Likelihood Ratio

4.437

.816

N of Valid Cases

100

Pearson Chi-Square

a. 11 cells (73.3%) have expected count less than 5. The minimum


expected count is .05.

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