Mahindra & Mahindra Financial Services

MY PERSONAL SUCCESS BLUEPRINT

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Learning Day, 7 August 2016

Mahindra & Mahindra Financial Services

SESSION - I
PURPOSE

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Learning Day, 7 August 2016

Mahindra & Mahindra Financial Services

SESSION 1
DAILY WORK MANAGEMENT
No improvement is complete without sustenance! Be it implementing projects, improving
current situation, conducting audits for monitoring improvements and changes will not be
effective unless we focus on them with discipline and on a daily basis.
What is Daily Work Management?

Daily Management is the system that provides the ability to manage departments, functions, and
processes, wherein processes are defined, standardized, controlled, and improved by everyone on a
daily basis.
DWM emphasizes that Important aspects at work should be done on a day-to-day basis. This ensures
that daily jobs & objectives are accomplished strictly addressed on daily basis. There is a perfect control
system built into daily management, which does not ordinarily allow any slip up on daily plans, activities
and results.
Business, we know, is now so complex and difficult; the survival of firms is extremely challenging in
environments that are increasingly unpredictable, competitive, and fraught with danger, that there
continued existence depends on the day-to-day mobilization of every ounce of intelligence.
7 Keys to Daily Management:

1. Planning and execution of daily plans on a day-to-day basis by everyone in the organization at
each level from top to bottom.
2. Set of tasks and activities to be executed during the day as per a decided sequence on a time
line.
3. Daily plan should be derived from the organizations vision and mission and the long
term/annual objectives and departmental objectives. These get translated into departments
key performance areas (KPA) or key result areas (KRA) as well as the job/position descriptions. In
turn, each KPA/KRA is expressed in terms of measurable objectives in that area.
4. Since organizations annual plans are driven by the external customers requirements, ultimately
each departments plan also is focused to fulfill customer requirements.
5. The daily deliverables of each department must fulfill the daily requirements of its next internal
customer departments. Therefore, the daily plan of each department and each individual in the
department should satisfy this condition.
6. Days plan thus arrived at is then the basis for executing the daily tasks and activities. Each
activity thus decided must therefore be executed in accordance with the daily plan.
7. In doing so, continuous improvements will have to be effected to ensure that higher
performance is achieved within the existing resources and with high productivity.

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Mahindra & Mahindra Financial Services

The SDCA Model

For more details on the subject, please log on to the Quality Portal in EP
For any queries / feedback please write to excellence.mahindrafss@mahindra.com

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MY DWM CHECKLIST
STANDARDIZE

1. Am I clear of my roles and responsibilities?

Yes
No
2. Have I defined my individual / team goals? (Managing point)
Yes
No
3. Do I know what myself and my team has to do to achieve the goal? (Checking point)
Yes
No
4. Have I documented all my critical processes?
Yes
No
5. Have I defined standards for all the critical processes?
Yes
No
6. Have I defined standards for cross-functional activities that affect my goal?
Yes
No
DO

1. Have I and my team undergone Drona / functional training on the defined process
standards?
Yes
No
2. Do I and my team measure the performance of all the key activities related to all the
critical processes?
Yes
No
3. Do I have a mechanism to publish MIS of key process metrics on regular basis?
Yes
No
CHECK

1. Do I and my team measure target vs actual for the critical processes affecting my goal?
Yes
No
2. Do I use line chart or control chart to understand trend, pattern in my process?
Yes
No
3. Do I conduct regular review within my team, to appreciate performance and provide
appropriate feedback?
Yes
No
4. Do I and my team take actions wherever there is gap between target and actual?
Yes
No
5. How do I measure the adherence to the defined process and check for its adequacy?
Yes
No

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6. Do I and my team take corrective and preventive actions to avoid errors / defects in the
process?
Yes
No
ACT

1. Do I and my team track the actions decided in the review meeting?

Yes
No
2. Do I verify the effectiveness of the improvement actions taken?
Yes
No
3. Do I revise SOPs as a result of process change / improvement implemented?
Yes
No
4. Do I communicate the revised SOPs / policy changes to my team?
Yes
No

The 3 things I will start doing tomorrow to improve my productivity through

DWM
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Mahindra & Mahindra Financial Services

SESSION - II
COURAGE

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Learning Day, 7 August 2016

Mahindra & Mahindra Financial Services

SESSION 2
MIRACLE MAN
Morris Goodman has everything for which to live on March 10, 1981his own insurance
agency, a devoted wife, a beautiful home and a single-engine plane. He takes off for a pleasure
flight over the Chesapeake Bay area that day, dreaming of owning a piece of the land. He never
dreamed of how hell returntrapped inside a mangled mess of metal with a twice-broken
neck, crushed spine and other injuries so severe he is predicted to die that night.
But Goodman lives, defying medical realities from the start. He switched his drive for
professional success to a drive to survive. While connected to every type of life-saving machine
imaginable, he creates his own life-saving device motivation. He nourishes his battered body
with an IV of inspiration and takes his first breath with the belief Whatever the mind can
CONCEIVE and BELIEVE, it can ACHIEVE!
Lying in the hospital bed, Goodman uses the same mental blueprint for success he used to
become one of the top 300 insurance agents in the world. But this time his goals are to
communicate, breathe on his own, talk, eat and eventually walk out of the hospital with no
mechanical aid.
His doctors tell him his expectations are unrealistic for a person so badly injured. But despite
medical expectations, Goodman knows what he expects-total recovery. With the help of human
faith and motivational tapes of such greats as Zig Ziglar and Norman Vincent Peale, Goodman
tackles one mini-goal at a time.
Its not an easy task. He endures excruciating pain while working to meet each mini-goal. But
Goodmans discipline and dedication to total recovery guides him through the agony of his daily
routines. Just eight months after the crash, Goodmans perseverance pays off. The moment he
had visualized is a reality-he walks into his doctors office for a handshake. In this inspiring
conclusion, the man who doctors dubbed the Miracle Man tells his doctor,

I never believed for a minute it couldnt be done.

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Mahindra & Mahindra Financial Services

KEY TAKE AWAYS

POSITIVE/NEGATIVE INFLUENCES

SNIOPSUSCEPTIBLE TO NEGATIVE INFLUENCES OF OTHER PEOPLE

Morris used this acronym constantly to reject the negative expectations of others. Like Morris
situation, negative influences surround us daily. When others tell us we cant do something,
laugh at our goals and discourage us, we can start believing we really cant. Its a self-fulfilling
prophesy. Man has been conditioned to lose, although he was born to win.
To be successful, you cannot afford to associate with negative people or allow negative
thoughts to enter your mind.
GOAL SETTING

Goal whatever is pictured on the screen in your mind

Success the progressive realization of any worthwhile, predetermined goal
Everyone on the face of this earth has goals, whether they may be taking a vacation, spending
more time with family or finding shelter for the night. But goals are not merely wants and
wishes. You can wish for a new car, more money or a job promotion. In order for those wishes
to be fulfilled, you must pay a price for themthe price of success. By sacrifice, hard work,
determination and keeping your goal pictured in your mind, you can achieve your goal.
The price is high one to pay. Thats why so many people never try to acquire success, but stay
on the beaten paths for beaten people. Nothing worthwhile has ever been achieved without
constant endeavor, some pain and driving ambition. You must ask yourself, Am I willing to
endure the pain and struggle for the comforts, rewards and glory that accompany success? Or
shall I accept the uneasy, inadequate contentment that comes with mediocrity?
VISUALIZATION/MENTAL BLUEPRINT FOR SUCCESS

As defined in the last section, a goal is whatever is pictured on the screen in your mind.
Visualizing your goal is a major step in achieving success.
In the film, Morris endured pain and discouragement to meet his goal of complete recovery.
Throughout his hospital stay, he kept his goal pictured on the screen in his mind and proved
that

We become what we think about

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Morris plotted a mental blueprint for success and visualized himself off the respirator and
walking on his own two feet, even though he was still hooked up to life-saving devices. In his
mind, he saw himself at home doing daily activities most people take for granted.
To achieve your goals, you must plan how youll reach them step-by-step with your own mental
blueprint for success. Then visualize how life will be once youve achieved success. Play back
these scenes in your mind often. Even begin to act as though the goal has been accomplished.
SELF-TALK

What you say and think about yourself directly reinforces how you feel and your actions. For
example, when most people are ill, they tell themselves Boy, do I feel awful! The more times
they tell themselves how awful they feel, the worse they really do feel. If people would only
make their statements positive, like I wish I felt better, they most likely would feel better.
Selftalk, which is really self-hypnosis, works the same way when youre striving for goals. You
must always have enough faith in yourself to say, I can achieve my goal! The more you tell
yourself you can, the more able youll be to achieve success.
Overflow your mind with only positive self-talk. Remember,

Your mind is fertile ground.

Be careful what you plant.
Your self-image is also affected by self-talk. Your self image is a mental picture made up of past
victories and defeats, triumphs and humiliations. It can determine how you react to any
situation. But your self-image is not set in concrete. Self-talk can change it.

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Learning Day, 7 August 2016

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MY ACTION PLAN

1. What are the three key lessons that you will take away from Morriss life?
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2. Think about a person who can be/is your role model in life? What are the qualities that
you associate the most with him/her?
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3. What primary goals have you set personally and professionally that you never thought
were possible? Can we list them down today and outline their mini goals as well?
PRIMARY GOAL
Eg. Lose 5 Kilos by September
2016

MINI GOAL
Exercise 30 minutes daily
Reduce intake of sweets to three a week
Take lunches of 300 maximum calories

MY ACTION PLAN FOR COURAGE

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Learning Day, 7 August 2016

Mahindra & Mahindra Financial Services

SESSION - III
EXPRESSION

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Learning Day, 7 August 2016

Mahindra & Mahindra Financial Services

SESSION 3
EXPRESSION
What is Creativity?

Creativity is the capacity within individuals to develop ideas for the purpose of solving problems
and exploiting opportunities. It is important to define creativity because it can mean a lot of
different things to different people. Creativity is not art, it is not design and it most certainly is
not the sole preserve of tortured geniuses and mad scientists.
Creativity is a capacity it is something that we can all learn to use more effectively. It allows
us to develop ideas to solve problems in different ways and to spot, adapt to, embrace and
capture opportunities.
What is Innovation?

Innovation is the application of creativity to give rise to a new concept, product, service or
process delivering something new and better to the world.
When we innovate, we work with the creative ideas we have developed and put them into
practice. Innovation is NOT just about making new gadgets and fancy widgets. We can be
innovative in New Product Design, but in many other ways too. New concepts, like how to lead
and motivate people at work, as well as new services and processes.
How Are They Related?

Innovation relies on creativity. You can not innovate without first developing some
ideas. Creativity is the source of innovation. If we do not use our creativity to develop a range
of ideas and potential solutions, we can not select the most promising ideas and put them into
practice.
Every improvement at work starts with an idea.
What Jobs Require Creativity?

Every job requires creativity.

In The Everyday Innovation survey it was found that all industries need creative thinking. There
is no employee who does not (at least sometimes) face problems and opportunities. This is
when we need to call upon our capacities to develop ideas.

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MY ACTION PLAN

1. What according to you are your barriers to creativity at work?

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2. What are the 3 things can you do on a daily basis to think alternatively?

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