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CURRICULUM VITAE
Everyone define their own limits, new challenges are always there. Time has come for me to
raise the bar and define new goals for myself.
Professional Experience
Working as a Software Engineer with IPRO-SOFT SOLUTION,Bangalore from may
2010 to till date.
Having 3 years of professional experience in Production and Application
Support using UNIX, Shell Scripting and Oracle.
Experience Summary
Having 2.7 years of experience in L2/L3 level of Production Support.
Extensive Experience in Production Support, Maintenance and Enhancement.
Proactively and independently working on resolving issues before they impact the
client.
Communicate with business regarding impact of issues and estimated time until such
issues are fixed.
Wisely managing known Errors/ Issues in a consistent manner.
Knowledge on UNIX Shell Scripting.
Hands on experience in Oracle.
Excellent interpersonal skills, confidence and poised in interaction with individuals at all
levels.
Technical Skills
Operating system :
Windows family, Sun Solaris, Linux
RDBMS
:
SQL
Scripting Language :
Shell Script
Tools
:
BMC Remedy, Toad, Autosys R11,Putty, Control-M, Metric,Framework
console, HP Openview
PROJECT -1()

Title
Client
Organization
Project Type
Team size

:
:
:
:
:

TD-SVB
SVB, USA
Accenture
Production Support & Maintainance.
10

Environment
: Unix
Scripting Language : Shell Scripting
Database

: Oracle 10g

Tools

: BMC Remedy,Autosys R11,Framework Console,Metrics,Toad,Putty

Description:
It is the one stop solution for all the trading needs.
Customers can view, purchase and sell shares, bonds etc through our site.
Customers can get all around knowledge about the trading, investment etc.
This helps the institutional investors, portfolio managers and individuals making the
right portfolio decisions in any market.
Ameritrade makes it easy to:
Online stock trading and Investing.
Order administration, Order management and managing the clients details.
Gets the real time values through Reuters.
Displays the share details by index, pi-gragh, pi-chart etc.
Provide daily, weekly, monthly, quarterly , annual and up to 10 years share values and
comparison.
Provides online education about trading and investment.
Maintains a network of clients.

Responsibilities:
Responsible for providing the support in L2 level depending on the priority of
the issues to meet client SLA ;
Identify tasks from Ticket Lists assigned in BMC Remedy;
Managing Releases and changes in production environment ;
Running shell script like DVT, Un-Deployment, Corba Timeouts etc to automate
the manual jobs in UNIX environment;
Perform the daily health check of the application on production environment.
Initiate IT bridge calls to resolve the issues, which impact multiple interfaces ;
Have Written SQL queries as per requirement ;
Monitoring & scheduling Autosys Jobs ;
Writing & Enhancing existing Shell Scripts ;
Managing Customer Escalations ;
Constant analysis, system monitoring, responding to customer queries and
responding to critical/severe business issues and doing appropriate escalation
based on criticality and feasibility ;
Managing Log files and log information ;
Give the status report of tickets to Manager ;
Communication to users & IT Managers, which will involve Outage
communication.
Update run book, Raising CR, follow-up for approvals and perform
implementation checks.
Perform Prescribed, Process, SLA monitoring.
Identification of recurring problems and escalation for permanent fix.

Reporting the technical issue to the L3 development team.

Running the schedule scripts.
Checking report generation for different system on their schedule time.
Understanding the business logic and participate in enhancement.
Providing support to client on 24/7 basis.
Resolving Ticket Issues

PROJECT -2()
Title
: SCD (SimCorp Dimension)
Client
: Bank of Akron, New York, USA
Organization
: WIPRO
Project Type
: Production Support & Maintainance.
Team size
: 08
Environment
: Unix
Scripting Language : Shell Scripting
Database
: Oracle 10g
Tools
: BMC Remedy,Control M,Framework Console,Metrics,Toad,Putty
Description:
SimCorp Dimension offers comprehensive functional and technical coverage
for virtually all investment management processes within a single database
warehouse platform. By means of Straight-Through-Processing, SimCorp
Dimension offers transparent and efficient workflows, allowing clients to
reduce cost and mitigate risk. To enable growth, complete modularity and
scalability permits new challenges or opportunities to be addressed as they
arise, simply by activating the appropriate function and instrument modules.
In this way, SimCorp Dimension can be tailored to support and provide
intelligent workflows, safely, efficiently and fast as required now and in
the future.
Responsibilities:
As a Production Support engg. the primary responsibility is code level

Investigation of the jobs (UNIX, Shell Scripting, Oracle 10g, SQL.

Regularly attend & resolve the issues such as application outage, Issue
impacting multiple users, Revenue impacting key function issues in the Offshore
Crisis calls.
Escalate to L3 if necessary.
Developed some shell scripts to make support work easier.
Responsible for providing the support in L1/L2 level depending on the priority of

the issues to meet client SLA.

In case of Code fix, responsible for creating the RFC.
Support all the production related issues in Global Command Center (GCC).
Managing Log files and log information.
Interacting with the customer and get specifications for enhancement of the

application.

 Give the status report of tickets to Manager of our department.

Attending War rooms meeting session with other Operation & support
Support On calls support in the weekend.

ACADEMIC CREDENTIALS

2009 - B.Tech in I.T

PERSONAL INFORMATION
Sex
Marital Status
Language Known
Date:23/05/2013
Place: Bangalore

: Male
: Unmarried.
: English, Hindi, Oriya.