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Main Purpose
His/her main role is to provide excellent customer focused service. Encompassing
application availability, 2nd and 3rd level Infrastructure support on Google
cloud platform.
Infra Specialist will provide a highly effective, proactive and responsive Infra
support service to customers globally, ensuring that the
applications/systems/servers/VMs operate efficiently, reliably and to agreed SLAs
and KPIs.
Key
Responsibilities Owns, manages and resolves incidents/faults logged against
applications/Infrastructure on Cloud supported by the DevOps team to agreed
SLAs and KPIs.
Develops scripts (e.g., operating system shell scripts or SQL scripts) for
diagnostic or system monitoring purposes and to resolve bugs/problems in the
application.
Builds and maintain effective working relationships within the team and
externally (with suppliers, partners and vendors).