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00 RETAIL
First of all I wish to express my profound gratitude and sincere thanks to my Head of the Department
Dr. N.K.Sharma, who allowed me to do my summer internship in 00 thoughtworks Pvt. Ltd.
Gurgaon.
I would like to thank my mentor Mr. Saurav bansal (Sr. Manager Execution & Control) who was
always there to help and guide me when I needed help. I would also like to thank Mr.Varun ,
(Warehouse Manager) 00 Retail, his perceptive criticism kept me working to make this work more
fruitful. I am thankful to him for his encouraging and valuable support. Working under him was an
extremely knowledgeable and enriching experience for me. I am very thankful to him for all the value
addition and enhancement done to me.
Thanks are due to all the corporate staff especially to Mr Ashok Birla and other staff of Retail office.
Last but not the least I am indebted to all the persons who provided me their helping hands for the
completion of the internship.
ATW also aims at achieving democracy of capital and diversify the ownership of wealth creating
assets in India. To make India the hub of business innovation and world class product development,
ATW has formed a business incubator in partnership with the leading b-schools and tech-schools of
India. The company aims at consulting and providing funds to every deserving business idea through
their ThoughtWorks Engagement program.
00 ThoughtWorks Private Limited works towards ensuring access to knowledge, technology, capital
and markets for the rural community in general and ‘bottom of pyramid’ community in particular i.e.
the focus of the company is towards the development of the rural class which serves the basis of the
Indian community.
00 Fresh is a SBU of 00 thoughtworks, the company has been functioning in the Gurgaon region
from past five months. The aim of 00 Fresh is to provide a single stop point shopping of daily needs
products to the premier societies of the Gurgaon city and Delhi NCR Region. The Company has
started its business with F&V (Fruits & Vegetables) and later make their presence in fmcg and
grocery market. The business model of the company is LOW MARGIN HIGH TURNOVER and the
present expansion plan is to cover whole DELHI NCR region with their mobile stores and kiosk
services moreover the company is also making tie ups with leading courier service providers and
laundry service providers etc to cater the need of the societies. The company is committed to provide
a highly satisfied shopping experience to these premier class societies.
India has been a great market for unorganised retail industry. There are so many moms & pop shops
and other unorganised retail models running in India from a very long time. As one of the fastest
growing economy power of the world, the retail giants and big corporates rate India as one of the most
potential market for the modern organised retail. The expected compound annual growth rate is 10%
per annum.
Above figure shows a very promising sector but from actual operations perspective it’s really a
challenge for the management to handle, control and execute the processes in a streamline way.
As a new country for the modern retail Indian players are facing the problems of lack of strong
experience work force and lack of benchmark practices available. The modern organised retail
business runs mainly in following formats:
In India major players such as reliance fresh, spencer etc. operates on LOW MARGIN AND HIGH
TURNOVER model to provide a single stop shopping point to their customers. The success stories in
LOW MARGIN AND HIGH TURNOVER model is mainly due to the optimization of supply chain
practices, decrease of shrinkage, strong vendor relationship, strong front end and back end operations.
1.1.3 Transportation
Transportation involves moving of goods from warehouse to distribution centres and from distribution
centres to stores. The flow will be forth as well as back. The transportation decision involves the
timing, route, capacity of vehicle and type of vehicle.
Location of stores
Capacity of vehicles
Sales of stores
Stock level
Cost of procurement
Expansion plan of company
Compatibility with the hardware
The retail operations of 00 Fresh follow the business model of LOW MARGIN HIGH TURNOVER.
The main source of earning in such a model is large volume selling of products at the store outlets.
The efficiency of the chain depends upon the efficiency of its supply chain, warehouse operations and
front end operations. In the section of business model we will explain the current practices of the 00
fresh followed by source of improvements.
1. Procurement
2. Warehouse operations
3. Front end operations
2.1.1 Procurement
The procurement department is responsible for the procurement of the F&V items from the Azadpur
Mandi New Delhi. The procurement team procure the items in accordance with the requirement send
by the warehouse manager. Procurement team is responsible for making initial check of the quality as
well as quantity. The loaded truck with fruits and vegetables reaches warehouse with a sealed lock.
The distribution vehicles collect the stacks of crates and deliver them to various locations.
The shop personal makes a rough quality check and also check the quantity of different
commodities.
The shop manager returns the empty crates and dump of the shop to the driver.
The driver reports to the warehouse manager and give back the signed receipts of different
locations.
The following points will assist the preparation of the operation manual for the distribution centres
and warehouse.
There are three main division of the whole process of distribution centre operations:
According to the article wise demand, warehouse manager will generate the purchase order.
The purchase order will also be depend upon vendor conditions and margin on skus.
The vendor will send the goods to the distribution centre along with bill /invoice enlisting the
quantity and price of each sku.
The warehouse manager will match the bill with purchase order and check for any shortage,
if in any case shortage is found than the warehouse manager will make the correction in the
bill at the same time and take a signed copy of it from the driver and should also inform about
the same to the vendor and upper management.
The goods will be placed in the distribution centre according to the different divisions (bay)
in the warehouse.
The warehouse manager will generate the transfer order and the pick list for different skus.
The warehouse manager will divide the skus to different handy boys and they will stack the
goods according to the location.
The stacked goods will be matched with the indent of that particular location.
If the supply from the vendors is short then the required amount then the warehouse manager
will use safety stock to full fill the demand and make the entries in the system.
If the safety stock is insufficient to meet the demand then the warehouse manager will issue
the sku according to the selling of different locations (priority basis).
The goods will be loaded on vehicle locked with a seal and adhesive tape on it.
The warehouse manager will issue a trip sheet .The sheet will include the sku name along
with their quantity.
The distribution centre guard will issue a gate pass to the driver, without the gate pass driver
will not be allowed to take the vehicle out of the warehouse.
The delivery to the store will be done with a lead time of one day.
o For example: if the demand will arise on Wednesday then delivery will be done on
Thursday.
According to the indent of the locations the warehouse manager will supply the goods, if due
to human error the supply is short then the indent, the storekeeper will inform this to
warehouse manager and operation manger.
The storekeeper will check the seal and the adhesive tape, after confirming he will take the
charge of the vehicle.
The storekeeper will give a written note to the warehouse manager about the shortage (to
maintain the accountability the note should contain the signature of driver and the
storekeeper).
The shortage will be supplied to the storekeeper in the next trip and a negative as well as
positive entry will be made in the system.
The store keeper will make the relevant entry in the trip sheet.
o For example: vehicle IN Time, out time etc.
The store keeper will give a return note to the driver indicating the sku and their quantity as
well as other material information like empty cartons etc.
In this section we will form a model for the backend processing of the website orders. The section will
show the reports requirement for the smooth processing of the backend orders.
Reports Required
Field officers will get a report about daily sales of different mini store.
Field officers will get a report about daily stock of each commodity at different locations.
Field officers will generate a report about daily return of each commodity for their cluster
(help for b2b processing).
Distribution centre will get a report about the sales of their clusters.
Distribution centre will generate the report about the availability of the various commodities
at the distribution centre itself.
Distribution centre will get the report about the b2b stock for there centre.
Distribution centre will generate the report of the daily dump.
Warehouse will get the report about the sales of each distribution centre.
Warehouse will generate the reports for the purchasing of vegetables from the mandi.
Distribution centre will generate the report of the indent for various clusters.
Warehouse will generate the indent for different distribution centre.
Probable Model
First of all customer will check for the delivery location.
If the location is in our covering zone, the customer will register with us.
After the successful registration, the customer will shop through our website.
Successful logging out.
Wait and relax.
*The distribution centre in charge will be responsible for procuring grocery and fmcg items, the
decision of purchasing will be based on the available stock of the product at the centre itself.
Description:
When the stock at the mini stores will fall below a particular level then replacement will be
done by distribution centre.
In the same way when the stock of a commodity at distribution centre will fall below a
particular level then distribution centre in charge will place an order for that commodity.
*The model is a hybrid model of JIT and MRP.
JIT for vegetables.
MRP for groceries.
Description:
JIT (just in time) the pull system (demand flows from customer to mini store to warehouse) can be
applied on fruits and vegetables. We will not keep any inventory of vegetables and fruits at any
distribution centres as well as on warehouse.
MRP (Material Requirement planning) this is based on push system (demand forecast for each
commodity will be made and we will keep some inventory at our mini stores and distribution centres)
we will not apply jit on the groceries and fmcg goods.
For the smooth governing and control of high volume grocery, fmcg and F&V items, retail industry
makes use of some of the specialised software available in the market.00 Retail has procured Retail
Excel (A product of Polaris Retail India Ltd.) for the very same purpose.
Polaris retail excels required one time input of MASTER SHEET. The MASTER SHEET contains all
the items in the prescribed format. The IT team can generate the database of the items on the excel
sheet and then the retail excel will map its pre specified sheet field with the ordinary excel sheet. The
user can make changes at any time. The MASTER SHEET preparation requires the description of
products, category divisions, sub divisions, weight, brand name, manufacturer name, vendor name,
vendor address, tax information.
Merchandise: RXL provides the flexibility to have multiple set-ups for different merchandise
types in one single installation. For example, diverse product lines such as
apparel, books music, consumer durables and groceries can be set up in one
application.
Inventory: Delivers inventory visibility across multiple locations, multiple merchandise
types and multiple product attributes. Relevant information is available at the
retailer’s fingertips to ensure the right product is available at the right store, at the
right time, for the right price.
Replenishment: The requisition and allocation process simplify decision making of what and how
much to replenish, thus optimizing inventory levels at all locations. View of
inventory across locations while allocating, lets you efficiently re-deploy slow
moving stocks leading to higher return on investments.
Procurement: Comprehensive purchasing solution that includes centralized procurement and
direct-to-store delivery. The module manages retailer’s complex network of
suppliers for smooth purchasing and delivery. It simplifies transactions and
decision.
Club& Support Customer Loyalty Programs and Promotions that increase customer base,
Campaign: visits per customer and sales per visit. The module captures customer
information, analyses buyer behaviour to help devise effective loyalty programs
for increased ROI.
Sales: Streamlines sales order processing with multi-departmental workflow, offering
tight interfaces to credit management, receivables and inventory. Consignment
Sales support offers the flexibility of using the franchisee route to expand market
reach.
Point of Sale: Simple, secure and powerful PoS solution with a fast four-click-a-bill process.
The powerful sales audit function helps quickly identify discrepancies in PoS
transactions.
Accounting: Comprehensive, easy to use accounting module with strong accounting control
features. The module offers online integration with other business processes and
eliminates duplication of entries.
Reports Delivers more than 80 pre-defined reports for a clear insight into all aspects of the
Analysis: business to effectively manage operations and take informed decisions for
competitive advantage. An optional report writer, IYFT (Information at Your
Finger Tips) gives freedom to design customized reports as per business needs.
Facility Planning stands for designing the whole infrastructure for the warehouse and distribution
centres to ensure the following essential things:
The facility planning includes the designing of bays (division).The divisions should be based on the
above mentioned categories only. This will help in locating the products. The internal division of the
bays will be based on the last description of the product in the master list
Placing of Bays
The Placing of broad categories should be fixed as shown below
The decision regarding the longitudinal or horizontal bay design will depend upon the
space and shape of the warehouse
Under the sub division, further division of manufacturer and brand will be there
For Ex- Under chocolates sub division, further division will be of Cadbury. Nestle etc.
The high selling sub division will be kept in front and so on
GATE
STORE ROOM
GATE 1 GATE 2
Washing Washing
1 2 3 1 2 3 1 2 3 1 2 3
00 fresh is operating in a very dynamic work environment. The major forces behind the need of
achieving excellence are given below:
Delhi NCR region is a tier 1 region of the country. The esteem societies in this region require
high quality service.
Almost all the major national players have their presence in this region due to which the
competition becomes healthier.
Retail sectors demands day and night work. In such a competition and situation its become
very difficult to earn profit.
(Refer Appendix 1)
In the same manner HR department should try to formulate every possible conversation and
then we will provide training to our workers.
We should work out on looks of store workers for example-Mcdey people looks energetic
always.
Training of Maintenance and cleaning of the store:
Some products are so much perishable like tomato; even after the fresh daily delivery of
products some of them get the bad shape very soon. Continuous removing of these items is
very necessary.
Training on placement of items
Each thing in the store should have its specified place and each place should be dedicated to a
specified thing (these things are more related to store layout. We will work on it and design
some training guidelines).
FRONT PAGE
1. Sign in on click event of sign in two links will get open.
a) New user
b) Existing member
2. Existing memberon clicking on existing member, two text box and a enter button should
get open where user will enter his user name and password.
3. New userthe registration form will get open.
4. HelpOn pass over event of help different options will get open.
5. Category tabson pass over event of mouse items under each category will get open in a
drop down list. User can select any of the items for its description.
6. Select sector list boxthis list box will help user to locate the nearest store and to tell him/her
that whether we are providing services in the selected sector or not.
REGISTRATION FORM
PERSONAL DETAIL
TITLE
DELIVERY DETAIL
Society
Address Line 1
Address Line 2
CONTACT INFORMATION
EMAIL ID
CONTACT NO.
SIGN IN DETAIL
USER NAME
PASSWORD
RETYPE PASSWORD
*We will send you a link on your email id, please confirm your registration by clicking on
1. At the top of the every page there should be a link of home page.
2. Same colours throughout all the pages of website.
3. Same font (use standard font verdana).
4. The category pic block and category block will perform the same function.
5. There will be a fix layout (blocks) of website that will remain on each page.
6. On the click event of value added services. Description page of value added services will get
open.
7. Except of the pink section, other section will be there on each page.
8. There will be 4 items in select sector list box with scrolling option.
9. We require two database one for information collection and other for store locator
10. The database of store locator will also help us in defining the service zone
11. Tell the database design team to do normalization up to 3NF.
1. Home delivery
2. Call centre
3. Compare the brands
4. Recipes
Help
Categories
Sub Categories
FMCG
All FMCG products
Dairy products
All dairy products
Grocery
All grocery products
Return Note
Store Name: Date:
CRATES/CARTONS RETURNED
Storekeeper Sign:
Driver Sign:
Store name Big Crate Medium Crate Small Crate Total Crates Total Cartons Store IN Time Driver Sign Store Keeper
RETURN NOTE
Store name Big crate Medium crate Small crate Cartons Driver Sign Store keeper Remarks