Chapter 9 Vocab

Word Translation Definition

Internal communication S giao tip ni b between members of
the same organisation
External between the
communication giao tip bn ngoi organisation and other
organisations or
individuals
One-way giao tip mt chiu Involves a message
communication which does not call for
or require a response
Two-way thng tin lin lc hai when there is a reply or
communication chiu a response from the
receiver
Communication ro cn giao tip factors that stop
barriers effective
communication of
messages

Visual methods of phng php trc quan methods such as

communication ca thng tin lin lc diagrams, charts and
videos
Verbal methods of phng php truyn the sender of the
communication ming ca truyn message speaking to
thng the receiver

Written methods of phng php bng vn letters and notices/

communication bn ca truyn thng posters but increasingly
involve the use of
information technology
(IT)
Formal communication Giao tiep lich su When messages are
sent through
established channels
using professional
language
Informal Giao tiep thuong ngay When information is
communication sent and received
casually with the use of
everyday language