Success of a project depends on how efficient and effective the project manager perform his/her role

which means the success depends on how the project manager plan, organize, control, lead, make
decision, communicate, motivate and customer awareness.

Planning

A project manager should be clear in what to achieve? How to achieve? When to achieve? where the objectives
need to be smart covering all the aspects of the project. The objectives, strategies and alternatives should be
clearly and effectively communicated to the team with deadlines so that they are actively committed
throughout the project. Although Krigs had tight deadlines he did not have alternative options for every
possible risk during the project. (Contingency plan); especially a well-developed strategy in technical
requirement especially about the human resource.

Organize

Organizing is basically assigning the tasks which is developed under the planning function to the team
members where the project manager divide the work activities, priorities, resources, delegate authority and
responsibilities among the team members. In this case Krig lacked organizing skills especially in deciding on
the human resource and early purchasing long lead items. He failed to maintain a proper coordination with Jeff
which resulted the project to be over budgeted and behind schedules.

Leadership roles

A project managers leadership roles includes,

Directing
Communicating
Motivating

Project manager provides directions, guidance and influence in task related activities and shape the
carriers of the team members which makes them to stay committed to the vision by solving conflicts. 70%
of the organization fail due to the ineffective communication and one of the major reasons for conflicts. ). A
simple appreciation sometimes make people to do things that cannot be done by paying. Encouraging
words coming out of the leaders mouth makes them to perform better in the next round. But in the case it
could be noticed he even did not know what to do next. He used letters to communicate with the customers
which could have result in a one way communication while he had alternative communication methods which
are more effective. (E-Mail). Involved in conflicts and disagreements with the team members (Susan Randolh)
and furthermore it was highlighted that he did not try to communicate with Jeff and Paul when they were
unhappy about the current situation of the project. He lacks motivations skills as well where instead of
encouraging Sinclairs and giving her another chance he cut down the billable hours and the bond was less
seen. This is not a sign of a good project manager.

Controlling (Cost, Time and quality)

The most important factors that a project manager should control is the cost, quality and the delivery time.
He/She should continuously monitor the ongoing process and ensure that the activities are accomplished
as planned. Delivering the project at the right time with right quality within the budget by correcting the
significant deviations by identifying the problems is one main skill of a project manager. However due to
the lack of good planning and good relationships the constant changes resulted in over budgeted and
behind schedule.

Customer awareness (marketing and Negotiation skills)

Customers mind is not static and keep on changing therefore it is important to keep in touch what the
customer really wants. Individual customization and negotiations brings a greater satisfaction to the customer
as the customer feel the product or services specially made for him/her. In this project the team did not do a
sufficient market research instead they hoped that people would sell their homes or move back to the city and
buy condominium. There was no right intention to identify the customer need.

Kris Hodgkins could have done better by doing the roles in more effective manner by integrating the
contributions of different specialists. For example he could clearly define the conditions to the customers
beforehand with regular communication and making the ultimate decision to carry on the project so that
the possible risk of change could be kept at the minimum. He should keep informed Paul, Jeff and other
members of any problems that may arise in the middle of the action so that they could help him out at the
times of trouble. At some instance Kris took wrong decisions which frustrated the team members and
another skill which he should develop.

As an overall if Kris Hodgin would have performed the role to the best and took right decisions at the
right time he could have been a good project manager and achieve the expected results.