Public Opinion Survey on

Corruption in Public Service Delivery Agencies in Dhaka

This is a public opinion survey questionnaire for a research onCorruption

Public Service Delivery Agencies in Dhaka (DMCH, DESA, DSCC, WASA)
prepared by 8th semester students from the BSS Hons program of the
Department of Public Administration, University of Dhaka, for Research
Monograph course. Kindly, cooperate in filling out this questionnaire. The
responses will be used purely for academic purposes and your information
provided shall be held confidential.

**Dhaka Medical College Hospital (DMCH) **Dhaka Electric Supply Authority

(DESA)

**Dhaka South City Corporation (DSCC) **Dhaka Water & Sewerage Authority
(WASA)

Sex: Male Age: 64 Household Income

(Monthly): 2,50,000/-

1. Do you think the aforementioned public service delivery agencies are

corrupt?
o Yes
2. Do you trust these agencies?
o No
3. Which is the most corrupt of all the aforementioned agencies?
o Dhaka Medical College Hospital (DMCH)
4. Which is the least corrupt of all the aforementioned agencies?
o Dhaka Electric Supply Authority (DESA)
5. How many times have you experienced corruption in these agencies?
o 5-10 times
6. Have you ever been unable to avail the entitled services due to
corruption?
o Yes

(Question (7-10) must be answered on the basis of your personal

experiences of corruption that you have had in dealing with these agencies.)

7. Rank the following forms of corruption on the basis of the frequency of

their occurrence in DMCH.
 o Bribery (under-the-table/in-the-envelope/speed payments) (Rank
__1_)
o Non-compliance to duties(Rank __5_)
o Reluctance to provide services(Rank __2_)
o Unresponsive to your complaints/demands(Rank _4__)
o Undue favor on the basis of personal contacts(Rank _3__)
o Misconduct/Misbehavior (Rank _6__)
o Red-tape(Rank _7__)
8. Rank the following forms of corruption on the basis of the frequency of
their occurrence in DESA.
o Bribery (under-the-table/in-the-envelope/speed payments)(Rank -
__4_)
o Non-compliance to duties(Rank _3__)
o Reluctance to provide services(Rank __2_)
o Unresponsive to your complaints/demands(Rank _1__)
o Undue favor on the basis of personal contacts(Rank __7_)
o Misconduct/Misbehavior 5
o Red-tape(Rank _6__)
9. Rank the following forms of corruption on the basis of the frequency of
their occurrence in DSCC.
o Bribery (under-the-table/in-the-envelope/speed payments)(Rank -
__4_)
o Non-compliance to duties(Rank __3_)
o Reluctance to provide services(Rank _1__)
o Unresponsive to your complaints/demands(Rank __2_)
o Undue favor on the basis of personal contacts(Rank _6__)
o Misconduct/Misbehavior (Rank __5_)
o Red-tape(Rank _7__)
10. Rank the following forms of corruption on the basis of the
frequency of their occurrence in DWASA.
o Bribery (under-the-table/in-the-envelope/speed payments)(Rank -
_5__)
o Non-compliance to duties(Rank __4_)
o Reluctance to provide services(Rank __6_)
o Unresponsive to your complaints/demands(Rank _7__)
o Undue favor on the basis of personal contacts(Rank __3_)
o Misconduct/Misbehavior (Rank _1__)
o Red-tape(Rank _2__)
11. How much corruption in these agencies have cost you at a time?
o (500-2000)/=
12. Have you ever paid a bribe intentionally to speed up/ facilitate
your access to the services provided by these agencies?(Toavoid fine
and paperwork/to overlookflaws?)
o No
13. If yes, then how much? ______________________
14. Have you ever used personal contacts to facilitate your access to
the services provided by these agencies? (To avoid fine and
paperwork/to overlook flaws?)
o Yes
15. If yes, then how frequently do you do so? -
___________________everytime______________
16. Have you become tolerant to the different forms of corruption in
these agencies?
o Yes
17. How much money would you prefer to provide as bribe/ speed
payments usually?
o Less than 500/=
18. Do you think corruption in these agencies affect the services and
their delivery?
o Yes
19. If yes, then in what ways do you think the services and their
delivery are hampered? (Can choose more than one answer)
o In terms of quality
20. What do you think about the status of corruption in these
agencies over the past 10-15years?
o It was worsened
21. Who suffer the most due to corruption in these public service
delivery agencies? (Can Choose more than one answer)
o Middle-Class of the Society
o Lower-Middle Class of the Society
o Lower Class of the Society
22. Do you think corruption in these agencies are gender-specific?
o May be/ Not Sure
23. If yes, which gender suffer most from corruption in these
agencies?
o Female
o Male
o Transgender
24. Which level of public officials in these agencies are most corrupt?
(Can Choose more than one answer)
o Senior public officials
o Mid-level/Junior officials
25. Why do you think public officials in these service delivery
agencies indulge themselves in corrupt practices? (Can choose more
than one answer)
o Lack of moral & ethical education
o Lack of strong oversight body/regulations
o Culture of impunity
26. What should be the punishment for corrupt officials in these
agencies? (Can choose more than one answer)
o Termination from job
27. What can be done to reduce corruption in these public service
delivery agencies? (Can choose more than one answer)
o Increment in salary of public officials on a par with market
standards
o Arrange for penalty
28. Do you think little corruption in these public service delivery
agencies is legit?
o No

Thank You!