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Innovation is increasingly being considered as a core competency that organizations must develop. Companies
that consistently innovate don't rely on chance; they address innovation in a systematic way.
Drawing on a wide range of literature on innovation develop a framework that you could use to assess an
organization in terms of innovation. Describe your framework and justify the critical elements (with reference to
the literature).
The next step is to apply this framework to a particular organization of your own choice. Where are the gaps?
What is being done well, what areas need to be improved? Note: This organization may be your own
workplace, or an organisation you would like to work for.
Finally, develop a plan to address areas of weakness. You may choose to focus on a few key areas and
discuss them in detail.
Your work should be referenced using APA Style.
Note: If you chosen organisation has a focus on services make sure that you choose literature that is
appropriate for service innovation.
http://ftp.jrc.es/EURdoc/JRC79395.pdf
https://www.coles.com.au/about-coles/annual-reports
http://timreview.ca/article/731
http://www.innovation-point.com/Strategic%20Innovation%20White%20Paper.pdf
https://cgspace.cgiar.org/bitstream/handle/10568/35054/DiscussionPaper24.pdf?
sequence=6
http://www.innovationmanagement.se/2014/01/27/seven-steps-to-creating-a-
successful-innovation-framework/
Outside in customer and partner feedback, consumer technology and market trends
At Motorola Solutions, our process for outside in and top down innovation is based off of
immersive customer research. We observe and work side-by-side with our customers. For example,
we put on uniforms, participate in fire and SWAT training, ride along on patrol and follow first
responders as they address emergencies. We do this to better understand their personal challenges
and end-to-end operations, and then we identify opportunities to innovate to help them be their best
in the moments that matter.
From an inside out perspective, we have an innovation framework that takes internal crowd
sourcing to a new level giving us a balanced approach to cultivating employees best ideas and
protecting them through our patent strategy. These seven steps will help you implement a similar
inside out approach to innovation at your company.
A framework, infused with social media tools, helps facilitate collaboration among global employees
and creates an online environment (with offline local leadership) where they can build on existing
ideas, comment, vote, or submit their own ideas. In our innovation framework, we welcome random
breakthrough ideas. However, we have found that building targeted challenges (see step 5) helps
us build on our collective expertise from across the globe.
For example, we are creating a global, virtual water-cooler conversation and ideas exchange.
Employees from Poland are exchanging ideas with others in Malaysia and the U.S., and seeing
comments by teams in China, Germany and the U.K. Now thats powerful!
Step 2: Establish the Right Organizational Principles
We are creating a global, virtual water-cooler conversation and idea
exchange.
Customer Insight