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February 2017

Careful planning and
execution help Dimmick
Wastewater Service at the
Turnbridge Worlds Fair
Page 34

Change Is Good
Jonathan Powell altered the service
focus and family business name to reflect
customer demands Page 20
In Business Since 1959

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8 From the Editor: Your Visit to the WWETT Show P O R TA B L E R E S T R O O M O P E R AT O R

The Start of Something Big
Give your restroom business a jolt by networking with other successful
Published monthly by
PROs and shopping for the latest and greatest industry equipment.
- Jim Kneiszel
Check out exclusive online content. COLE Publishing Inc.
1720 Maple Lake Dam Rd. PO Box 220
14 Back at the Office: Customers Love To Get Free Stuff, Right? Three Lakes, WI 54562
Its time to evaluate whether the pens, key chains and other Copyright 2017 COLE Publishing Inc.
promotional items you hand out convert to new business for your No part may be reproduced without permission of the publisher.
portable sanitation company. - Judy Kneiszel In U.S. or Canada call toll-free 800-257-7222
Elsewhere call 715-546-3346 Fax: 715-546-3786
16 PRO Business: How Can Profits Be Negative? Website: Email:
Money rolling in at the cost of good customer relationships can leave Office hours 7:30 a.m.-5:00 p.m. Central Time, Monday - Friday
your company high and dry. Take care of your customers every day and
win big! - Kevin Coughlin SUBSCRIPTION INFORMATION: A one-year (12 issue) subscription to PRO in
the United States, Canada or Mexico is free to qualified subscribers. A qualified
20 PROfile: Change is Good subscriber is any individual or company in the United States, Canada or Mexico
Jonathan Powell altered the service focus and tweaked the name of that partakes in the portable restroom industry. Non-qualified subscriptions are
available at a cost of $60 per year in the United States and $120 per year outside
his familys 40-year-old business to reflect new customer demands. of the United States. To subscribe please visit or send company
- Betty Dageforde name, mailing address, phone number and check or money order (U.S. funds pay-
able to COLE Publishing Inc.) to the address above. MasterCard, VISA and Discover
30 WWETT Spotlight are also accepted. Supply credit card information with your subscription order.
Vacuum hose reel from Hannay designed to save time and keep
technicians safe. - Craig Mandli Our subscriber list is occasionally made available to carefully selected companies
whose products or services may be of interest to you. Your privacy is important
COVER STORY to us. If you prefer not to be a part of these lists, please contact Nicole LaBeau at

CLASSIFIED ADVERTISING: Submit ads online at

On Location: Good Clean Fun fieds/place_ad. Minimum rate of $25 for 20 words; $1 per each additional word.
Thorough planning, round-the-clock Include a photo for an additional $125. All classified advertising must be paid in
restroom service help Vermonts Dimmick advance. DEADLINE: Classified ads must be received by the 10th of the month for
Wastewater Service to land repeat contracts insertion in the next months edition. PHONE-IN ADS ARE NOT ACCEPTED. Fax to
715-546-3786 only if charging to MasterCard, VISA, Discover or Amex. Include all
for the Tunbridge Worlds Fair. credit card information and your phone number (with area code). Mail with check
- Ken Wysocky payable to COLE Publishing Inc. to the address above. CLASSIFIED ADVERTISING
APPEARS NATIONWIDE AND ON THE INTERNET. Not responsible for errors beyond
ON THE COVER: Darlene Jones, manager of the portable first insertion.
sanitation side of Dimmick Wastewater Services in Randolph,
Vermont, is shown at the Tunbridge Worlds Fair. The service DISPLAY ADVERTISING: Call Jim Flory at 800-994-7990. Pub-
rig was built out with L. T. & E. Inc., with a Masport pump. lisher reserves the right to reject advertising, which in its opinion
(Photo by Oliver Parini) is misleading, unfair or incompatible with the character of the
42 In the Garage: The Lifeblood of Your Equipment CIRCULATION: 2016 circulation averaged 7,823 copies per
The right hydraulic fluid will keep your skid-steer, track loader, mini- Jim Flory month. This figure includes both U.S. and International distribution.
excavator or other compact equipment on the job site and working at
peak performance. - Ed Wodalski options and pricing. To order reprints, call Jeff Lane at 800-257-7222 (715-546-
3346) or To order back issues, call Nicole LaBeau
46 Wheres the Restroom?: Smack Dab in the Middle at 800-257-7222 (715-546-3346) or email
Construction sites in busy downtowns offer challenges in placing and
servicing portable restrooms. Can you figure out where this one is
located? - Jim Kneiszel
Our new job analysis tool will help service technicians. - Karleen Koss
53 Product News Education Day: Wednesday,
February 22, 2017
53 Industry News Show Days: Thursday - Saturday,
February 23-25, 2017
COMING NEXT MONTH March 2017 Indiana Convention Center,
Indianapolis, IN
PROfile: Providing restrooms for the oil industry
On Location: Serving a St. Pats bash in Michigan

4 February 2017 Portable Restroom Operator


Come by Booth # 6504 2016 Hino*
260 HP Turbo diesel.
Auto transmission.
2500 Gallon Aluminum
Septic/Grease Pumper.
NVE 607 380 CFM Pump
950 Gallon Slide-In*
650/350, 115 CFM,
Electric Start, 9HP Honda,
Fits a 10' flatbed

2016 Isuzu Porta Logix*

Contact our knowledgeable staff today!
500 Waste 300 Freshwater,
Take up to six with you on your route.
How many toilets does your route truck carry?! 866.789.9440
82,500 SHOW
80,999 Industries, Inc. Like us on

*Must be picked up at the WWETT Show, Free delivery to the Show Only T0217

February 2017
ADVERTISERS in this issue

F.M. Manufacturing, Inc. 44 LunarGlo ....................... 53
The Pros E
Luxury Lav Restroom
Fatboy Outdoors ........... 54 J & J Chemical Co. .......... 5 Trailers....................... 23 PolyPortables, LLC ........ 56 ScreenCo Systems LLC . 46
Allied Graphics, Inc. ...... 45
Portable Sanitation ServiceCore .................. 37
M Association International
J. C. Gury Company, Inc. 53
Five Peaks ....................... 7 Marketplace ................. 52 ................................ 51
Amthor International ..... 43 Slide-In Warehouse ....... 49
K Drop Zone PortaLogix ...................... 9 Spin Products, Inc. ......... 9
Armal, Inc. .............. 28, 29 Johnny Mover Trailer Sales
FlowMark Vacuum Trucks McKee Technologies Inc./
KeeVac Industries, Inc. .... 6 R T
B ................................. 47 Explorer Trailers
Surco Products R.A. Ross & Associates NE,
Water Cannon, Inc. Inc. ........................... 37
Best Enterprises, Inc. .... 11 T.S.F. Company, Inc. ........ 2
Fruitland Manufacturing 21 Kentucky Tank, Inc. ....... 23 Masport, Inc. ................... 3 Rich Specialty Trailers ... 15
Black Tie Products, LLC 27
Tank World Corp ........... 26
Thieman Tailgates, Inc. .. 45
National Vacuum Robinson Vacuum Tanks 15
Heffernan Insurance Lely Tank & Waste Equipment, Inc. ......... 32 V
Brokers ..................... 45 Solutions, LLC ........... 35
Century Paper Products.. 23
Classifieds .................... 52 O Roeda Signs & ScreenTech
Oxford Plastics .............. 10 Imaging ................... 38 VARCo ..................... 12, 13
I Liberty Financial Group,
Inc. ........................... 30 VIP BEST 1 .............. 40, 41
Comforts of Home Services, P Ronco Plastics ............... 43 W
Inc. ........................... 46
Imperial Industries, Inc. ..25
Liquid Waste Industries, Pik Rite, Inc. .................. 17
Inc. ........................... 50 S Walex Products Company,
CPACEX ........................ 49
Sansom Industries LLC Inc. ........................... 33
CUSITEC Custom Tanks Isuzu Commercial Truck
and Trailers ............... 44 of America ................ 39 Lock America, Inc. ......... 43 PolyJohn Enterprises, Inc. 55 ............................ 18, 19 WWETT Show ............... 31

6 February 2017 Portable Restroom Operator

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Contact us: PRO strives to serve the portable restroom industry with interesting and
February 2017 helpful stories. We welcome your comments, questions and column suggestions and
promise a prompt reply to all reader contacts. Call 800/257-7222; fax 715/546-3786;
email PRO editor Jim Kneiszel at

Your Visit to the WWETT Show The Start of Something Big

By Jim Kneiszel

ts time to gather at the Water & Wastewater Equipment, Treatment &
Transport Show in Indianapolis. You may be reading this early in the If youve never attended, youve missed one of the best
month in anticipation of the biggest trade show in wastewater, or youre
opportunities you have to learn and grow as a restroom
checking out PRO while walking the halls of the Indiana Convention Center.
Either way, I want to make a few pitches to you, the leaders of the portable contractor. If youve attended in the past, you know the
sanitation industry. great value this show provides.
If its the former, Id like to take a moment to encourage you to travel
to Indy for the WWETT Show, which runs from Wednesday, Feb. 22, to
Saturday, Feb. 25. If youve never attended, youve missed one of the best We cant do without you, and you seldom get a pat on the back for your
opportunities you have to learn and grow as a restroom contractor. If youve efforts.
attended in the past, you know the great value this show provides. From
the Wednesday Education Day seminars to the vast collection of industry- NEED YOUR IDEAS
specific equipment and experts in the field on the exhibit floor, WWETT At the WWETT Show, I also ask for your feedback on the magazine and
offers your company an edge on the competition. The machines and cutting- your ideas for how we can better serve the portable sanitation industry.
edge technology youll see in Indy will help you better serve customers and Networking in Indy is invaluable, and helps in my editorial planning for the
diversify your business to generate more revenue. rest of the year. Were here to collect your ideas about the latest industry
If its the latter, youre already in a Hoosier state of mind and ready to trends and suggestions for news and feature stories youd like to see covered
soak it all in. Youve probably circled all the seminars you want to attend in these pages.
in the show program and loosened the purse strings to order a new truck To get the discussion started, here are a few questions to ponder and
or a load of restrooms from your favorite vendors. Get ready to shop until discuss when we get together in Indy:
you drop! Right here you can make head-to-head comparisons of restrooms,
VIP trailers and workhorse vacuum trucks from all the major manufacturers What is your top issue of concern in the portable sanitation industry?
serving the industry. If youre lucky, you might buy a beautiful display rig off I often hear PROs talk about the need for better wastewater disposal
the show floor and drive it home. options. And they worry about low-balling price cutters that inhabit the
marketplace and drive down profits and quality of service. Then there is the
TIME TO PARTY need to improve the image of PROs and the service they provide. Make a
And like years past, you can network at some truly awesome party events mental list and share your ideas when we get together.
the WWETT Show is famous for. How about the Spartan Tool Kick-Off Party
inside Lucas Oil Stadium starting at 5 p.m. Thursday, Feb. 23? Youll be able How are rising health insurance costs impacting your business?
to step out on the home turf of the Indianapolis Colts and imagine kicking a With fast-rising costs and the uncertain future of health care at least in
game-winning field goal or throwing a touchdown pass. And you wont want America PROs face tough decisions ahead. Its getting harder and harder
to miss the COLE Publishing Industry Appreciation Party Friday, Feb. 24, for small companies to offer health insurance benefits to employees and
featuring a performance by country star Frankie Ballard. increasingly difficult for employees without company-provided insurance
I know what Ill enjoy most at the WWETT Show. Meeting the PROs and to afford anything. With a new administration taking over in Washington,
talking to all of you about the challenges you face every day. Lets face it, you the Affordable Care Act could be repealed and details of its replacement are
put up with a lot of s--- and you persevere in a tough, challenging business. not well known. Whats next?
The WWETT Show gives me a chance to thank you for the work you do to
keep world around you clean and sanitary. You help create tolerable working Whats one improvement customers have been asking for in your
conditions for the carpenters, road builders and infrastructure workers service?
across North America. You enable large crowds to gather and share in the During 2016, I heard from some that upscale restroom trailers were
joys of music concerts, state fairs and running races without wondering gaining a foothold among customers demanding and willing to pay for a
where folks will be able to find relief when they need it. nicer restroom experience. We also featured a few companies placing high-

8 February 2017 Portable Restroom Operator

Putting you on the road
to logistical success.
- All In One Service/ - Profits
Delivery Truck - Time
- Most Waste - Efficiency Non-CDL
- Most Toilets - Streamline
- MOST PROFITABLE Operations Duel Side Service
- No Pumping Angle Games
- No Early Pack Off
- Fuel
- Labor
Multiple Strapping Points
- Light Weight - Truck Repairs PTO or Honda Pack
- Aluminum Only - Headaches
- Warranty High Pressure Wash Down Pump
Thieman Lift Gates
Carry up to 6 Units
Multiple Load Configurations
Extended Chassis Life

The Bed is the

Water Tank

capacity event urinals along with their standard restrooms. And maybe, just
maybe, event planners are starting to order adequate numbers of restrooms SINKS, TANKS, TRAYS
and service visits to keep patrons happy at big-time events. Do you agree?

What equipment innovation would help your business reach the

next level?
Let your imagination run wild with ideas that could allow you to land
more customers and surpass expectations for your portable sanitation
service. Maybe youd like to create Wi-Fi hotspots around clusters of
restrooms. Perhaps new products will improve efficiencies in service and
standards of cleanliness. Will technologies emerge to alert you faster in the
event of overused restrooms, help you service more restrooms quicker, and
better market your products? Lets brainstorm at the show. > Molded from high density polyethlene
> White (natural) for fresh water, > All polyethylene construction
black for grey water > Built-in paper towel
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> Spin welded fittings can be installed
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at your preferred location
WWETT. Flag me down or shoot me an email at > Dual foot pumps
and lets get together. I want to hear your ideas about how we can prepare
for a brighter future in this great industry. Id also like to hear your com-
panys story, how you started and grew a successful restroom business. Who
knows, maybe wed like to tell your story in the pages of PRO. > Molded out of rugged black high density
polyethlene with UV Resin inhibitors
> Stackable for storage or shipment
> Sloped design for easy removal
> Evacuation portal accommodates a 2-1/2" wand


Visit the site daily for new, exclusive content. Read our blogs,
find resources and get the most out of PRO magazine.


Refresh Your
Taking apart restrooms to give them
a thorough cleaning and new parts is
a smart idea this time of year. Its less
expensive to buy parts than new
restrooms, you know exactly what
shape your inventory is in and it gives
your employees something to do if
your business slows down during
the winter months. Check out
tips from a guy who takes on
this ambitious project every year.


The key to making

(an incentive) program
work effectively is
to target specific,
measurable goals and 6 Ways to Find
communicate clearly Winter Events
and regularly about During the slow winter season, calls for
rentals may not be flooding in, but there
what it takes to are probably still events happening in your
reach them. area. You just have to do a bit more work
to find them. Here are six ways you can
Change the Way Your Employees Earn Their Bonus
find outdoor events in your area to help
you fill your slow season.
Be a One-Stop Shop emails and alerts
Visit and
Making the decision to branch out is not sign up for newsletters and
 345677589:5;46< !! always simple. It takes a lot of time and alerts. Youll get exclusive content
V// ## planning to decide whether the potential delivered right to your inbox, and youll stay
<7X9 W
 in the loop on topics important to you!
new business is worth the investment of
 NNNL@B?@CD5IOME?O>JOLJ@M new equipment. But coordinating those
new service offerings with your restroom connect
rentals can make it a lot easier. Its not an with us!
exact science, but here three business Find us on Facebook
">P=>OOCOD(?@C(2G?OIQLLL owners explain how they expanded their at
/?IO>(J@E=ODR(>OSOC(TOIIOCODU service offerings. or Twitter at

10 February 2017 Portable Restroom Operator

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5204, 5205, 5206
BACK at the OFFICE Writer Judy Kneiszel has operated her own small business for 20 years and is familiar
February 2017 with the many rewards and challenges of business ownership. Write to her with
questions, comments or topic suggestions at

Customers Love to Get Free Stuff, Right?

By Judy Kneiszel

very now and then when I want to measure a kids height or retrieve
change that somehow found its way under my clothes dryer, I reach Tiny bottles of hand sanitizer with a custom label might fit
for a yardstick emblazoned with the name of a hardware store that
the bill perfectly as customers will equate your restrooms
closed more than 20 years ago. The yardstick itself is probably more than 30
years old. with something clean and nice smelling.
This handy-dandy measuring and reaching tool is a testament to the
long shelf life of promotional advertising items, sometimes called premi-
ums, specialty items, or in modern slang, swag. When I look at my Thrifty SMART CHOICES
Mac Hardware yardstick I cant help but wonder if giving away branded The next step is deciding what to give away. If you are considering pur-
items is still effective advertising in the age of social media. chasing branded promotional items, here are some tips to keep in mind:
This is a great question to ponder as you walk around the WWETT Show Choose something useful. While usefulness is in the eye of the receiver,
this month in Indianapolis. Pay attention to which exhibitors are giving Im guessing in 2017 few people have use for a paperweight. Fewer smokers
away freebies. Also note what is being given away. Are the booths with the and higher fire safety standards have made advertising lighters almost obso-
free stuff more crowded? Does item quality matter? Do some items seem lete. Anything related to CDs is outdated since many new cars dont have CD
highly sought after? And check the trashcans on the way out to see if ad- players and laptops dont have CD drives these days. And those USB drives
vertising premiums exhibitors paid dearly for are being tossed before the that became a hot handout a few years ago may still be useful today, but may
recipients even leave the floor. Also notice if any tote bags, T-shirts or pro- be on their way out as more and more people use cloud storage.
motional items from previous years are making a return visit. On the useful side, everyone has hands, lips and a nose, and lip balm,
tissue packets and small lotions can be purchased with a company logo on
FUN WITH FREEBIES the package. These items can be kept in a desk drawer, glove box, or purse,
At an event like a trade show, promotional items seem to pull people reminding the recipient of your company for months.
into a booth and can be great conversation starters. Ever hear an attendee Choose something interesting. A pen, while useful, might seem or-
with an arm-load of stuff ask another attendee where they got that conve- dinary, but once you start shopping youll realize that there are pens in all
nient reusable shopping bag they are sporting? That bag is working overtime shapes, sizes and colors. Some feature a clip to attach the pen to a purse or
to send people to a specific exhibitors booth. backpack. Some pens are bendy or have a unique texture, while others in-
If youre still not sure how effective promotional items can be, look clude fun tops users can fidget with. There are even pens that come with a
around your home and office when you get back from the show. How many stylus on one end to keep the users smartphone or tablet screen smudge free.
items do you use every day with another companys logo on them? Which Speaking of smartphones; branded phone cases, while an interesting choice,
items are the most useful to you and does having the item increase your like- might not be well received since devices come in a variety of sizes and shapes.
lihood of doing business with the company who gave it to you? Choose an item that represents your company. For a funeral home to
Promotional items certainly last longer than radio and TV advertising. give out something frivolous like a Frisbee or a kazoo would be odd to say
And while we warn our kids that anything posted on social media is acces- the least. A pet store giving out Frisbees or a music store with their logo on
sible on the internet forever, you have to look harder for an old Facebook plastic kazoos make sense.
post than a branded pad of sticky notes on your desk. A free promotional item doesnt have to relate directly to the industry
Some businesses use promotional items as a thank-you to current or you are in, which in the case of a portable restroom company is good. Just
past customers. Others give them out to any potential customers. Some dont leave recipients scratching their heads and saying, Well, thats odd,
companies give their branded items away like candy, just setting out a bowl when they receive an item with your company name on it. Given the nature
of pens or whatever the item is and letting anyone grab as many as they of the business, for example, I wouldnt advise handing out branded tooth-
want, while others have employees use the items themselves and hand them brushes. Tiny bottles of hand sanitizer with a custom label might fit the bill
out judiciously as part of the sales process. Step one is to determine the au- perfectly though, as customers will equate your restrooms with something
dience you are buying promotional items for, and why. clean and nice smelling.

14 February 2017 Portable Restroom Operator


5313 ll
5317 >Waste Tank is Fu
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>Electric is Disco
>Current Trailer
Temperature 72

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Consider delivery. Before you order that really cool ceramic coffee
mug or oversized golf umbrella with your company logo on it, consider how
you are going to be distributing these gifts. A refrigerator magnet is cheap to
mail; a coffee mug is not. Is there room in your van or suitcase to take 1,000
water bottles to a local tradeshow, or would something smaller and lighter
work better?
Go for shelf life. Speaking of water bottles, make sure you are getting
enough bang for your buck when you decide to give something away. Sure,
parade goers in your town may appreciate a cold bottle of water with your
company name on its custom printed label, but its a one-time-use item. A
refillable water bottle, on the other hand, can be used (and seen) for years.
Dont dismiss the classics. A T-shirt is a walking billboard, and pens
can change hands many times before they run dry. Just remember, cheap-
est isnt always best. Consider what something of poor quality says about
your business, and how its unlikely someone will use a cheap item even
once. A good quality shirt can promote your business for years. One that
shrinks the first time it is washed might be used to wash a car one time.
Giving away cheap throwaway trinkets adds plastic to the waste stream,
whereas an item with a useful life gives your company a more environmen-
tally responsible image.

Share your thoughts on promotional advertising items with us. Whats
the coolest piece of swag youve ever picked up at the WWETT Show or
from someone you do business with back home? What items has your
company given away? Were they worth the investment? And whats the
oldest advertising premium you still use regularly? Can you top my de-
cades-old yardstick? February 2017 15

PRO Business
February 2017

How Can Profits Be a Negative?

By Dr. Kevin Coughlin

s there really such a thing as bad profits? With business getting larger TIME FOR EVALUATION
and more powerful, and investors feeling and expecting ever greater ROI, To eliminate bad profits, learn to recognize business behaviors that
wouldnt that imply that all profits are good? create them in the first place. To identify the areas of your company that
It is an important question to ask. bring harmful returns, perform an evaluation of your entire operation. Be-
Bad profits are those earned at the expense of customer relationships. fore you start re-evaluating your company, consider evaluating yourself or
Whenever customers feel misled, mistreated, ignored or coerced, then the the leadership of your business. Then look around at the people who influ-
result is a bad profit. Bad profits arise when a company saves money by ence your staff, from the office workers to the front-line service technicians.
delivering a lousy customer experience. Essentially, the company extracts Observe how members of your crew treat the people around them. Do
value from their customers instead of adding overall value. they seek solutions to various chal-
For those of you who run companies and manage people, understand You shouldnt lenges in the workplace? Do they sit
that the culture you present to your team may lay the foundation for success, back, afraid to speak or take action,
not just in the short term, but hopefully in the long term. Leaders who have
put profits before and fail to be good communicators?
exceptional core values and focus on good profits and eliminate bad prof- people. You should Are they good listeners?
its will create long-term success and continue to provide the products do whats right and In the end, would you believe, like
customers need. not just whats easy. and trust these individuals. If the an-
When companies dont understand the difference between good and swer is yes, you have identified a good
bad profits, the result is that growth suffers, reputations are hurt, customers
You should put set of core values. You should be hon-
become alienated and employees become demoralized. You and your busi- your customers and est and straightforward. You shouldnt
ness become vulnerable to competition. Your business may achieve short- employees first, and put profits before people. You should
term success but fail in the long term. make sure your team do whats right and not just whats
easy. You should put your customers
members know and employees first, and make sure
Bad profits create detractors. These are people who hurt your company youre always trying your team members know youre al-
and team members. They damage your companys reputation; they strangle to do what is right. ways trying to do what is right.
growth and demoralize an organization. These detractors can be leaders, Making good profits simply
managers, employees or customers. Dr. Kevin Coughlin means you constantly re-evaluate
Once you recognize detractors, you need to convert them into enthu- yourself, your team, your customer-
siastic advocates for your company. This is accomplished through effective service processes, and your products and services, and constantly try to
internal communication and sterling customer service. make improvement. These improvements do not necessarily have to be
Your goal is to focus on good profits from good products and service. major changes; they can be minor tweaks that provide major improvement.
Good profits are earned with customers enthusiastic cooperation. They In order for business to succeed longer, a companys leadership must
occur when you land repeat customers for your portable restrooms, rest- focus on good profits, and create the correct processes and procedures that
room trailers and associated equipment. These customers want to tell their eliminate bad profits.
friends, family and business acquaintances about their exceptional expe-
rience. When this occurs they become the best promotional arm for your Dr. Kevin Coughlin is a dentist, author and speaker on topics of small-
business. business success, based in East Longmeadow, Massachusetts. He can be
It has been estimated that most companies have 42 to 82 percent of reached through
customers who become promoters of their products and services. Your fo-
cus should be to improve that percentage as much as possible to boost your
good profits, and this is done by training and more training backed up
by outstanding leadership and communication.

16 February 2017 Portable Restroom Operator


orLAnDo, FLoriDA
mArcH 13 - 19, 2017

Lewisburg, PA
Ask About our 15 yeAr tAnk wArrAnty February 2017 17


Jonathan Powell altered the service focus and
Jonathan Powell, right, talks about the
daily routes with the crew, from left, James
Berry, Jonathan Raymer and Allan Stroud.
(Photos by Ken Osburn)

tweaked the name of his familys 40-year-old Powells Sanitation

business to reflect new customer demands Loris, South Carolina
Owner: Jonathan Powell South Carolina

Founded: 1975
n May 2006, with diploma and job offer in hand, it looked like life for
Jonathan Powell was headed in a certain direction. But sometimes fate Employees: 7
has other things in store and you just have to go along with it. Services: Portable sanitation and septic
Powell had grown up working in the septic company owned by his Service area: 80-mile radius
father and uncle, Powells Septic Tank, in Loris, South Carolina. After high Website:
school he headed off to Columbia, enrolled in the University of South
Carolina and got a degree in information technology.
About the time he graduated, his father and uncle both started hav- fate, he was offered the chance to buy out a portable restroom company.
ing health problems, and he could see the family business needed him. Once again, he worked hard for a smooth changeover.
He turned down the job offer and headed back home. Unfortunately, only The company, now called Powells Sanitation, is operated out of
a few months later, his father passed away. At that point, Powell bought Powells 10-acre homestead. His mother, Frances, and wife, Kelley, take
out his uncle and took over ownership of the company. care of the office; technicians Rodney Boone and Jonathan Rhymer work
Although only 22 at the time, Powell seamlessly transitioned the on the portable restroom side; and James Berry and Allan Stroud handle
business, worked hard to ensure customers got the same great service septic work. Their service territory covers an 80-mile radius, which takes
they were accustomed to, and added portable restrooms. With that ex- them south down to the Atlantic Coast and up into North Carolina.
perience under his belt, about nine years later, after another nudge from (continued)

20 February 2017 Portable Restroom Operator

The elder Powells, Windell and Elbert, start-
ed the business in 1975 probably to get out of
farming, Powell says. In addition to pumping and
repairing septic systems, they manufactured, sold
and installed septic tanks.
Powell learned the trade starting at an early
age. Ive been working here since I was old enough
to walk, he says. Shortly after Powell took over the
business, a chance remark by a cousin planted a
seed in his mind. The cousin needed restrooms for
a construction project and suggested Powell pro-
vide them. Powell bought 16 units and a vacuum
truck, essentially starting a new line of business
even though he admits the timing might not have
been the best.
It was pretty much right when the recession
was starting to hit hard, he
says. It was slow to start
with. But Powell put on his
sales hat and started talking
to contractors, and gradually
built up the business. After
getting established with the Above: Jonathan Powell restroom trailers a three-station Comfort
construction community, he delivers a load of Satellite Elite unit from UltraLav by Wells Cargo and a
reached out to special event Industries and PolyPortables five-station unit from Rich Specialty Trailers.
organizers. restrooms to a special event Some of their larger events include the
location using his Liquid Waste
In 2015, that side of the Industries transport trailer. South Carolina Pecan Festival, featuring nut-
business took a major leap related activities, including Bike Like a Nut,
forward when Powell bought Left: Technician Rodney Run Like a Nut and the popular Act Like a
Boone sprays down a Satellite
out another portable rest- Nut talent show. Another is the Loris Bog-
Industries restroom at a
room company. The own- construction site. Off Festival, a chicken bog cooking contest,
ers, who wanted to sell their which, unless youre from South Carolina,
10-year-old business so they you probably dont know is a blend of chick-
could relocate, approached en, rice, sausage, onion, celery and spices of choice. Coast-side, the com-
Powell to buy them out. The pany provides units for the annual Blue Crab Festival, one of the largest fes-
main attraction for Powell tivals in the Southeast, held on the historic waterfront in Little River where
was the customer list, most- the 50,000 attendees sample the
ly construction accounts, but he also picked up 125 construction units, 25 local seafood. You have to compete
event units and a 1999 International vacuum truck in the deal, significantly The company also has agri-
increasing his capacity. cultural customers. From April
some on price, but
Both parties were motivated to make a seamless transition for custom- through September they supply we try not to low-
ers. The owners sent letters to their clients to let them know what was going restrooms and hand-wash sta- ball. Our main thing
on. When we took over we also sent out letters to all their customers and tions for seasonal workers at about is our service that we
tried to contact as many as possible, he says. They also brought on the com- 15 farms growing mainly tobacco,
panys driver. The Powells team concentrated on providing the new custom- blueberries and cucumbers. Units
provide. We try to really
ers superior service, and the feedback was positive. They were all pretty are handed off to ranch hands push that to keep it
understanding, Powell says. who move them around the fields top-notch.
where needed on farm-supplied
BROAD CUSTOMER BASE trailers. The company services JONATHAN POWELL
The inventory now stands at 400 standard and nine wheelchair-accessi- them once or twice a week. Find-
ble units from PolyPortables, PolyJohn Enterprises and Satellite Industries. ing the units can be something of a challenge, Powell says. Sometimes we
Powell likes red because it stands out, but, as often happens in acquisitions, have to contact the actual farmer to see where theyve got them.
other colors crept in and he ended up with a number of green units, and a
few pink ones. Other equipment includes 22 PolyPortables hand-wash sta- LONG DISTANCE DISPOSAL
tions and 15 250-gallon holding tanks from PolyPortables and PolyJohn. The portable restroom service fleet includes a 1999 International with a
Most of the companys portable restroom work continues to be on con- 1,100-gallon waste/400-gallon freshwater steel tank built out by Abernethy
struction projects. But they also do a number of events, local festivals and Welding & Repair, a 2006 Ford F-750 with a 1,000-gallon waste/350-gallon
weddings. In 2015, for their wedding business, Powell purchased a couple of (continued)

22 February 2017 Portable Restroom Operator

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or Call 1.888.459.8265 February 2017 23
Were always doing
something different. I enjoy
being out with the public
and dealing with different
customers every day, and
trying to do whatever we can
do to make them happy.

ing, and one 14-unit trailer

from Liquid Waste Indus-
On the septic side,
they use a 2006 Ford F-750
outfitted with a 2,500-gal-
lon steel tank and Masport
pump from Abernethy.
Other equipment includes
a 2001 New Holland 555E
freshwater stainless steel tank and a 2016 Peter- Above: Jonathan Raymer backhoe and a 1990 Inter-
bilt with a 1,100-gallon waste/400-gallon fresh- checks out a row of national dump truck. For
water stainless steel tank from Best Enterprises, Satellite restrooms. lifting tanks, they use a
and a 2016 Dodge Ram 5500 with a 750-gallon Right: Jonathan Powell is 1994 Chevy Kodiak crane
waste/350-gallon freshwater steel tank from shown in the company yard truck with a Bethlehem
Crescent Tank Mfg. All carry Masport pumps. with a load of restrooms Manufacturing body. The
The flat-tank Crescent truck hauls eight rest- on an F.M. Manufacturing company is licensed in both North and South Carolina and does pumping,
trailer in the background.
rooms, which Powell loves It saves time and repairs, inspections and installations.
money because it cuts down on delivery drivers. Deliveries are also made Although Loris has a municipal treatment plant, the facility will not allow
using a Dodge Ram 2500 and two 10-unit trailers from F.M. Manufactur- Powells to dump, saying they cant handle the volume. Powell has requested
plant expansion several times, but without success. He says this is one of their
biggest problems, as the two nearest facilities that will take their waste are
both about 35 miles away, resulting in huge expenses in time and fuel.
Whats in a name?
Its a tough thing for a small, family-run business to change its name. The de- DISASTER STRIKES
cision can even be an emotional one. But sometimes it needs to be done to reflect About 20 miles from the Atlantic Coast, Loris was hit last October when
changes in service offerings. It took Jonathan Powell eight years after adding por- Hurricane Matthew passed by.
table restrooms to change his companys name to reflect the new reality. We were pretty fortunate, Powell says. We didnt have too much dam-
For 40 years his business had been known as Powells Septic Tank, an im- age. But a lot of the small towns around us got beat up pretty hard. Work-
portant link to the legacy of his father and uncle, who started the company. And it ing with the American Red Cross, they placed about 25 restrooms and eight
was also the company many established customers knew. On the other hand, the hand-wash stations at churches and shelters in three nearby towns that
name didnt make any sense to new customers on the portable restroom side of suffered severe flooding. They also supplied 14 hand-wash stations and ser-
the business. In fact, some customers, especially brides, were actually put off by viced 30 units for Emergency Disaster Services, a company from Kentucky
the old name. that set up a center in Florence to provide meals for utility linemen coming
In 2015, after adding restroom trailers to go after the wedding market, and in from around the state to restore power. And a vinyl manufacturing plant
buying out another company that increased his client list and equipment inventory, requested a restroom trailer so they could resume operations as their facility
portable restroom work started accounting for over half his business. At that point, was being repaired.
Powell felt it was necessary to change the name. Powell says disaster relief companies found him through his website, as
He came up with the all-encompassing Powells Sanitation. His website do many customers. He also advertises in a few phone books, but says most
designer helped create a new logo and his attorney made it official. Customers of his new business comes from word-of-mouth referrals. He tries to com-
can still find their old website, and most of them just refer to the company as pete on service quality rather than price, but its a balancing act.
Powells anyway, so the transition was fairly smooth and painless. We were just You have to compete some on price, but we try not to low-ball, he
trying to brand it more, Powell says, and make it sound better. says. Our main thing is our service that we provide, he says. We try to re-

24 February 2017 Portable Restroom Operator

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February 22-25, 2017, Indiana Convention Center
Tank World Corp

ally push that to keep it top-notch. Technician James Berry

New drivers are trained by riding along prepares a form for
with an experienced technician. Powell keeps manufacturing a septic tank,
one of the services provided
the drivers on their toes by conducting random by Powells Sanitation.
inspections, and tries to have monthly staff
meetings to keep the team working together. A big boost to efficiency came
from bringing in fleet tracking software from Insight Mobile Data Inc. and a
routing and invoicing program from Clear Computing.

Powells near-term plans include building a shop on his property so he
can store some of his trucks inside and have a place to work on them. And he
hopes to add another restroom trailer as that business grows.
Otherwise its business as usual for Powell. He doesnt look back and
question his decision to take over the company and says hes happy to carry
on the family tradition.
I enjoy it, he says. Were always doing something different. I enjoy be-
ing out with the public and dealing with different customers every day, and
trying to do whatever we can do to make them happy.


Abernethy Welding & Repair, Inc. Masport, Inc.

800/545-0324 800/228-4510
(See ad page 3)
Aluminum 2000 gal Porta Potty Tanks Best Enterprises, Inc.
PolyJohn Enterprises, Inc.
In stock 500/1500 2 compartment 800/292-1305
(See ad page 11)
(See ad page 55)

We build Vacuum trucks, Septic trucks, Clear Computing, Inc.

888/332-5327 PolyPortables, LLC
Porta potty trucks, and Body swaps. 800/241-7951
We can do Steel, Stainless Steel and Aluminum. Crescent Tank Mfg. (See ad page 56)
585/657-4104 Rich Specialty Trailers

Devoted To
F.M. Manufacturing, Inc.

Fabricating Excellency
877/889-2246 (See ad page 15)
(See ad page 44) Satellite Industries
Parts and Accessories In Stock Insight Mobile Data Inc.
301/866-1990 UltraLav by Wells Cargo Liquid Waste Industries, Inc.

12001 W. Peoria Ave Jerrys cell 623-680-2037 Office 623-536-1199 877/445-5511
Fax 623-935-4782
El Mirage, AZ 85335 (See ad page 50)

26 February 2017 Portable Restroom Operator

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Vacuum Hose Reel from Hannay

Designed to Save Time and Keep
Technicians Safe
By Craig Mandli

Putting away the vacuum hose following a pumping job can be a messy,
tedious process. Whether wrapped on hooks on the back of the tank or laid
on hose trays on both sides of the tank, technicians may have to climb a lad-
der or work around other equipment on the truck to return the hose and
move on to the next job.
Engineers at Hannay Reels saw these challenges and designed a self-
rewind hose reel specifically for vacuum truck applications. The reel was on
display for the first time at the 2016 Water & Wastewater Equipment, Treat-
ment & Transport Show. draulic motor or crank rewind are available Ken Fritz, left, engineering
This reel is going to be a great fit for septic and portable restroom as well. The reels spoked-disc single-wrap manager for Hannay Reels,
vacuum trucks that have limited space available for a hose wrap, Hannays configuration is designed for use where a tight showed the VAC-5000
engineering manager Ken Fritz says from the WWETT Show. All the tech footprint is needed, such as between the cab vacuum hose reel to an
attendee at the 2016 WWETT
needs to do is press a button, and the hose winds up. That saves time and and tank or mounted transverse to the frame Show. The reel is designed
keeps the tech safe. of the truck. It provides effortless rewinding for the storage of longer
A DC electric motor rewind is standard, although an air motor, hy- and wrapping of hose with easy access from lengths of vacuum hose 2 to
both sides of the vehicle. A multi-wrap solid- 4 inches in diameter.
disc configuration the VAC-9000 Series is (Photo by Craig Mandli)

2203 available where cabinet space dictates a lower
height configuration or dimensional requirement.
and Affordable We feel that this reel is just a better option to the traditional method
of coiling up the hose and hanging it off the back, or wrapping it around the
Financing tank, Fritz says. Especially around the tank, that area is prime real estate for

other equipment. You dont want to have to move equipment around every
time you take the vacuum hose off and put it back on.
According to Fritz, many 2016 WWETT Show attendees agree. They
even sat down and figured out ways to incorporate the hose reel onto their
existing trucks. I talked to a lot of septic pumpers and portable restroom
service techs that loved the idea of having an integrated reel on their trucks
dedicated to their vacuum hose, he says. It can save so much time, espe-
cially those guys servicing special events where the restrooms are spread
out. This way they wont have to manually wrap up the hose every time they
stop to service a new set of restrooms. The reel does it for them.

Financing for Hannay typically focuses its attention on jetter and pressure washer
reels, so the large vacuum hose reel is a departure.

New and Used Equipment If a customer has a problem, we try to solve it, he says. Thats really
how the VAC-5000 Series was designed. A lot of pumpers and restroom guys
Trucks Tanks Trailers Toilets Cameras Jetters use our reels for their jetters, and theres no reason that technology cant be
Computer Hardware & Software applied to the bigger hose on the truck.
Having the tall hose reel on display sparked plenty of conversation on
7 Church Road, Hatfield, PA 19440
Phone: 800.422.1844 the show floor as well. Fritz says many of the attendees he talked with had
Fax: 888.883.9380 never considered using a reel, but were interested in learning more.
Visit our website:
When they saw how easy it could be to use, and the time it can save,
Call Michael DeGroat (ext 812) they wanted to know more, he says. A lot of guys were very interested in
trying the VAC-5000 in the field. That excitement made it a very good show
Commercial Equipment Financing Call 800-422-1844 for us. 877/467-3357;

30 February 2017 Portable Restroom Operator

Conference: February 22-24, 2017
Exhibits: February 23-25, 2017
Indiana Convention Center, Indianapolis, IN

600 Exhibitors COLE Publishing Industry
Appreciation Party
Choose from 110
education sessions Spartan Tool Kick Off Party



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at the 2017 COLE Publishing
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February 24, 2017 Free with your

2017 WWETT
Sagamore Ballroom admission badge.
2nd Floor - Indiana Convention Center
Supporting his hit album
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single, Cigarette February 22-25, 2017
Indianapolis, Indiana

Brought to you by and these official WWETT Show publications:

32 February 2017 Portable Restroom Operator V

Performance Products for Performance Needs

Walex is committed to providing exceptional customer service and quality products by

creating positive experiences for every customer, everyday. BOOTH

Visit Us: Email Us: Call Us: 800-338-3155 . 910-371-2242
ON LOCATION With its old-fashioned carnival, the
Tunbridge Worlds Fair in Vermont draws
more than 30,000 people every September
and keeps the staff of Dimmick Wastewater
Services hopping. (Photos by Oliver Parini)

THE JOB: Tunbridge Worlds Fair

LOCATION: Tunbridge, Vermont
THE PRO: Dimmick Wastewater Service

Clean Fun
Thorough planning, round-the-clock restroom
service help Vermonts Dimmick Wastewater
Service to land repeat contracts for the Tunbridge

Dimmick Wastewater Service in Randolph, Vermont, dedicates
about half of its 14 employees to servicing the annual Tunbridge
Worlds Fair, a historic agricultural show thats been held for more than
140 years in the small town of Tunbridge. Darlene Jones, the sister of things moving faster and for crowd con- Technicians Michael Howe
the companys primary owner, Bob Dimmick, manages the portable trol, Jones says. and Bruce Bryan clean a
row of Satellite Industries
restroom arm of the company. She serves as the main liaison with fair
restrooms using their service
officials. Bruce Bryan, the companys head portable restroom techni- COMPANY HISTORY truck built out by L. T. & E. Inc.
cian, is the events on-site coordinator; he stays at the fair 24/7 during Dimmick Wastewater is a diversified
its four-day run. company with divisions that pump and inspect septic systems, dewater
The bulk of restroom service is handled by technicians Kyle Moses liquid waste, clean drainlines and rent portable restrooms. Dimmick
and Corey Bradley. They get an assist from Byron Peters and Michael has been involved in the wastewater industry since he was a youngster,
Howe, who make sure the required restrooms are clean and ready to go working for his father, Russell, who started the company as Central Ver-
in the days leading up to the event. The two men also ride with Moses mont Septic Service in 1976.
and Bradley to keep restroom cleaning operations moving along quick- At age 18, Dimmick bought the septic service end of the business
ly and help the companys service vehicles wind their way through the from his father, who also sold trailers to contractors. In 1998, he sold his
crowded fairgrounds. We always have two people on the trucks to keep (continued)

34 February 2017 Portable Restroom Operator

business to a local waste-hauling outfit that wanted to expand its services.
He stayed on as an employee for several years until the company announced
it was selling the liquid-waste disposal division. Dimmick bought the divi-
sion and renamed it Dimmick Wastewater Service.

Dimmick owns about 500 restrooms from Five Peaks, Satellite Indus-
tries and PolyPortables; restroom trailers from Rich Specialty Trailers and
Advanced Containment Systems Inc. (ACSI); 15 hand-wash stations and
seven hand-sanitizer stations from Five Peaks.
The company also owns a Chevrolet 2500 pickup truck that carries a
TankTec slide-in unit with a 200-gallon
waste/100-gallon freshwater aluminum tank
and Masport pump, and a Dodge Ram 5500 We set really high
platform truck equipped with a 500-gallon standards. We also
wastewater tank, two 190-gallon stainless have technicians
steel freshwater tanks and a Masport pump. days after Labor Day). The event showcases Michael Howe readies a
This truck can carry eight portable rest- who love their jobs everything from farming and agricultural tradi- Satellite Industries restroom
rooms, which works well for large events be- and care about the tions and culture to antiques, to competitions before transporting to the
Tunbridge Worlds Fair in
cause of its delivery capabilities, Jones says. product they put out. such as horse and ox pulling, horse racing, and Tunbridge, Vermont.
In addition, the company owns two cattle and horse shows.
more Dodge 5500s, one outfitted with a DARLENE JONES Dimmick has provided portable restroom and septic services for the
900-gallon waste/300-gallon freshwater fair for seven straight years. Weve gone through a lot of trial and error over
stainless steel tank and the other with a 600-gallon waste/300-gallon fresh- the years, but weve learned as we went along and now have a pretty nice
water stainless steel tank. Both trucks use Masport pumps. All three Dodge setup for them, Jones says.
trucks were built out by L. T. & E. Inc. The firm also owns three Explorer trail-
ers from McKee Technologies. BY THE NUMBERS
For the Tunbridge Fair, the company sets up about 28 restrooms, five
THE MAIN EVENT hand-wash stations, seven hand-sanitizer stations, one restroom trailer and
First held in 1867, tens of thousands of people attend the fair, which a shower trailer. A lot of people working in the barns with cows and horses
runs from a Thursday through a Sunday in September (it always starts 10 use the shower trailer, Jones explains.

Working the fair are,

from left, Bruce Bryan,
Darlene Jones and
Michael Howe.
Clear Computing and 1bg present...

Portable Unit Rental Management

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2017 WWETT
Booth #1127 844-278-3488 February 2017 37

Employees service the event
with one of the Dodge 5500s, which Its a local event and its a pretty big deal to the
stays on the fairgrounds for all people who live here. Everyone loves the Tunbridge
four days. To dispose of waste, the
company also brings a 6,500-gal-
Fair and our workers love to do it. Theyre tired by
lon tanker trailer with a steel tank, the time it ends, but its also a lot of fun.
made by Heil Trailer International.
Technicians off-load waste into the
tanker. In addition, the company In 2016, 32,000 people attended
brings a camper. Bryan uses it as a the fair, including 15,000 on Satur-
command base as well as a place to day alone. Thats our busiest day,
sleep. Jones explains. The guys are going
nonstop not a lot of downtime. In
ITS SHOWTIME between restroom service, the com-
The week before the fair begins, pany pumps waste tanks on RVs used
Peters and Howe wash restrooms. by fair employees and participants,
They are delivered on Monday and charging a nominal fee for the service.
Tuesday before the fair. On the first Sometimes were also asked to
day of the fair, technicians service pump out septic tanks on the fair-
most of the restrooms. They might Above: Michael Howe uses a Super grounds while were there, she adds.
not need pumping, but we make Mongo Mover from Deal Assoc. to We can use our restroom service
transport a cleaned restroom for the
sure theyre clean and presentable, Turnbridge Worlds Fair. trucks for that, but if we need to, we
and well-stocked with supplies, can bring in one of our bigger vacu-
Right: Bruce Bryan puts safety first,
Jones says. But in the ensuing days, um trucks. On Monday, technicians
donning gloves and a safety vest before
technicians perform full cleanings servicing restrooms at the Tunbridge come back to pick up the restrooms,
two to four times a day, depending Worlds Fair. related gear and equipment.
on the size of the crowds and the While servicing the fair involves
weather. They also provide partial service in between full cleanings. We a lot of planning and long hours, employees look forward to it every year.
start at 5 a.m., so the guys put in some long days, she notes. Its a local event and its a pretty big deal to the people who live here, Jones
explains. Everyone loves the Tunbridge Fair and our workers love to do it.
Theyre tired by the time it ends, but its also a lot of fun.

Jones says keeping restrooms clean and well stocked with supplies has
been critical to winning service contracts so many years in a row. We set re-
ally high standards, she explains. We also have technicians who love their
jobs and care about the product they put out.
The fact that we stay there 24 hours a day is critical, too, she adds.
BOOTH Theres always someone there for fair officials to talk to if theres a problem.

Advanced Containment Systems, Inc. McKee Technologies -

800/927-2271 Explorer Trailers 866/457-5425
Deal Assoc. (See ad page 52)
866/599-3325 PolyPortables, LLC
Five Peaks
866/293-1502 (See ad page 56)
(See ad page 7) Rich Specialty Trailers
Heil Trailer International
423/745-5830 (See ad page 15)
Satellite Industries
L. T. & E., Inc. 800/328-3332
Masport, Inc. 888/428-6422
(See ad page 3)

38 February 2017 Portable Restroom Operator

LCF Class 6
Isuzu Is The #1 Selling Low Cab Forward Truck
For Over 30+ Years

MARCH 14 - 17, 2017

Come visit Isuzu at booth #4639
and learn more about the Isuzu FTR
and our gas and diesel N-Series trucks

Visit your local Isuzu dealer for details.

Vehicles shown are prototypes with optional equipment; some equipment is dealer installed. The Isuzu FTR is expected to go into production mid-2017. Please see your
authorized Isuzu dealer for details. 2017 ISUZU COMMERCIAL TRUCK OF AMERICA, INC. February 2017 39

This company was started 27 years ago under a different name. We had one goal in mind: produce a
better portable restroom. Create a restroom so no matter where you are on this earth, it flushes clean
water 24/7 with no sight or odor of the waste. Most of all make it JUST LIKE HOME.

We wanted to target the construction industry and the special events where a CHEMICAL portable
restroom is not accepted by all users.
THE VIP BEST 1 features the following: ___________________________________________________
1. A solar panel unit that will recharge the battery but weve been told these have been the most sold 16. We offer an 80 watt solar panel; it produces
to power the 12-volt water pump that provides over time. almost 4.35 amps per hour in peak sun. Frequency
flushing abilities 24/7 to the RV porcelain bowl. 11a. Because of that, we have adopted these three of use to restoration will determine the size of
No matter where you are on this earth, you can models for our retrofit kit. Vendors who own battery wattage needed.
adjust the tilt of the panel to capture the sun. one of these great portable restroom shells The solar panel bracket is also mounted on the
2. An odor exhaust fan to remove odors. will not need to purchase another model. The back wall of the unit. It is reinforced by two
existing model will fit on our retrofit tank, solar aluminum 1/8" straps inside and outside.
3. The water and waste tanks hold about 43 gallons of The existing walls are about 1/8 thick and not
panel roof top, and fan adapter.
water and 68 gallons of waste. enough to support the panel and adjuster alone.
The idea is to use your existing models and reduce
Note: Frequency of pumping will depend on volume, etc. the cost of another purchase of walls, doors, and 17. We have developed a patent pending towable
4. We use non-potable water so as not to waste roof tops, while still owning a restroom with a dolly system attachable to the base of the unit;
drinking water. solar panel feature. Use older models for con- it is available as an option. Used only for
struction. Save your profits. hard top surfaces.
5. An RV bowl that requires only 16 ounces per flush
or half full, to carry the solids through the neck 12. These units are not air conditioned. 18. We were issued a utility patent pending by the
of the bowl. Theyre designed as an inbetween of the U.S. Patent Office for copyright protection.
high-end air conditioned units and chemical
6. Chemical deodorizers are not needed How much can you earn renting out a
portable restrooms.
to control odors. VIP BEST 1?
13. The industry standard of the chemical portable
7. A pressure plate switch below the polyethylene floor We think you can increase your profits using a quality
restroom is over 45 years old.
mat, allowing the lights and fan to turn on and off product. We charge more than others and still receive
upon entry and exit. 13a. The cost to purchase a chemical portable orders because of that quality. This is a step up from
restroom is about $450-$1,200. the smelly toilets.
8. An electric 12-volt water pump creates a washdown Cost to purchase a single air conditioned unit is
feature so anyone having a fecal accident can clean Available air-conditioned units cost up to $5,000
about $3,900 to $5,000. Nice units.
the unit without the help of others. whereas chemical portable toilets run as low as $450.
You can clean the interior first, then refill the water 14. Construction of our retrofit kit. The reason is the cost to produce and the quality. As
tank. Theres no need to move the pump truck or drag We have designed the water, waste tanks and skid the saying goes, Cheap is never good and good is
a hose around or between the units. to be about 200 pounds of polyethylene material, never cheap.
70 pounds for the water and waste tanks, and
9. The water fill, battery box and waste tank openings We charge $85/$95 per week with twice a week service.
60 pounds for the skid that holds the two tanks
are all in the rear of the unit, so attendees can still Thats $4,420/$4,940 over the year. Charging weekly
together. After adding the shell and bowl and fan
use it while its being cleaned. Without having to allows us to offer a small discount for larger orders.
adapter and solar panel system the unit will be
get equipment in and out of doors, you can clean it heavy. A chemical restroom weighs about 100 to We do charge a onetime service fee to prep, deliver,
faster than a chemical portable restroom. 175 pounds. and clean the unit upon pickup. The farther we travel
10. The Sure Seal odorless waste tank design is like a from our base yard, the more we charge per unit in
14a. We created on the tanks side a set of forklift
P-trap in your home. No chemical deodorizers are order to pay for the operational cost.
ports for easier placement and removal/loading
needed, so profits are saved. onto the truck with a forklift. You can load it full What are you making now for your hard work? Com-
The unit vent pipe above to the rear will exhaust of 43 gallons of water for delivery to an event. pare your current results with the fees on our rentals.
the fecal odor gases. The size of the VIP Best 1 unit is about 48" x 72" Start off slow with us and make a determination to
11. The invention of plastic produced three great long. Four can fit atop the typical truck bed. change if it works.
products in the early 1970s, the models of Poly- 15. We made an adapter to recess into the roof Who wants a smelly toilet, raise your little pinky?
Portables, PolyJohn and Tufway. Other portable and hold the exhaust fan to remove odors.
restroom products have since come to market, The side vents must be sealed to work properly. BOOTH
Please share your thoughts by emailing us at THEVIPBEST1@GMAIL.COM
Please share your contact information and email address. We are looking at this as a part of our market study. Your comments will definitely help and be appreciated.

Come to the WWETT Show, this February 23-25, 2017. We will be there. Booth 1204. Opposite end of entrance to the right.
Todays portable chemical restrooms are not able do what THE VIP BEST 1 can do.
Thank you all,
February 2017

The Lifeblood of Your Equipment

By Ed Wodalski

electing the proper hydraulic fluid for your skid-steer, track loader, An appropriate oil analysis program will show you
mini-excavator or other compact equipment utilized in your portable
wear metals that are being generated, contaminants
sanitation business is fairly easy simply follow the manufacturers
recommendations. that are getting in the oil, as well as changes that are
Youll find the recommendations in your equipment owners manual. happening to the oil. For that to be meaningful it
John Deere, for example, fills its 36G mini-excavator with Super EX 46HN needs to be a trend so you can see what is happening
extended life zinc-free hydraulic oil and warns against mixing brands.
over time. One oil analysis from a particular change
Oil manufacturers engineer their oils to meet certain specifications
and requirements, Deere says. Mixing different oils can degrade lubricant isnt telling you a whole lot.
and machine performance. Chris Barker

VISCOSITY AND TEMPERATURE GUIDELINES When it comes to biodegradable oils, Deere advises using only Exxon
That doesnt mean you cant use an oil equivalent to the manufacturers Mobil EAL Envirosyn 46H synthetic ester oil and suggests contacting your
brand in your machine. But keep in mind that while different brands of oil John Deere dealer for routine oil analysis to meet warranty requirements. The
are similar, they might not contain the precise additives required for opti- company advises draining and refilling hydraulic tank oil in the mini-excava-
mum performance. tor every 2,000 hours. And be sure to dispose of all used oil and filters properly.
Deere also includes a chart listing recommended oil viscosities based on Bobcat recommends using its self-branded all-season hydraulic/hydro-
air temperature. A premium anti-wear (AW) 46 oil, for example, has a tempera- static fluid. The oil is designed to provide optimum flow at subzero tempera-
ture range of 14 to 104 degrees F, while Deeres Super EX 46HN has a tures, while maintaining stability during peri-
temperature range of -4 to 104 degrees F. For low-temperature opera- ods of high temperature use. The company says
tion, Deere recommends its zinc-free Daphne Super Hydra A 32 (-22 its oil cannot be duplicated by off-the-shelf
to 86 degrees F) or an equivalent premium AW 32 oil. fluids. Bobcat also offers a synthetic hydraulic/
Viscosity and temperature range are important factors to con- hydrostatic fluid for improved cycle times, in-
sider when choosing hydraulic fluid. Overheated oil forms varnish, creased work output and smoother operation,
causing valves and other components to stick, resulting in poor as well as an environmentally friendly, bio-
equipment performance. degradable hydraulic oil with anti-wear and
corrosion protection additives for equipment
manufactured after 2004.

So, what exactly is hydraulic fluid?
Its main purpose is to transfer power
Above: Dirt is the enemy of across distance. The other job of hydraulic
hydraulic fluid. Keep your fluid is to protect against wear, rust and cor-
system as clean as possible, rosion, as well as cool and clean internal
particularly if using hydraulic components.
couplers. (Photos courtesy of
Most hydraulic fluids are formulated
from hydrocarbon base oil or molecularly
Left: Make it a point to check reformulated synthetics. Some environmen-
your hydraulic lines for leaks.
tally friendly biodegradable hydraulic fluids
If oil can escape, dirt and
dust can re-enter the system, can be vegetable based, while fire-resistant
lessening the life of your hydraulic fluids may even be water-based.
equipment. (continued)

42 February 2017 Portable Restroom Operator

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Epoxy lined water compartment
Rhino lining on the side of the tank
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Installed on a 2016 4x2 Ford F-550 Chassis
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1719 February 2017 43

Innovative Portable Restroom Solutions Because of small tolerances in equipment components, its important
to keep hydraulic fluid clean.
Dirt is the real enemy. Microscopic dirt will wear it out too, says Bruce
Coleman, co-owner of Coleman Equipment, dealer for Case and Kubota
equipment, with locations in Kansas and Missouri. Keep the system as
clean as possible, particularly if youre using hydraulic couplers. At least
wipe the darn things off before you connect anything so you dont ingest a
certain amount of dirt into your system.
Chris Barker, tech services manag-
Hydraulic fluids er at Royal Purple, maker of synthetic,
at a glance commercial-grade lubricants, says its
always best to follow OEM recommen-
Hydraulic/hydrostatic oils are dations when selecting hydraulic fluid.
formulated to meet the growing
First and foremost, make sure if
demands placed on hydraulic
youre replacing a fluid that youre us-
components for varying applications:
ing the same type, he says. Next you
High performance: Typically a need to look at the viscosity grades that
custom blend of quality lubricants
are recommended.
designed to provide peak flow
at subzero temperatures, while
maintaining stability during periods MAKING THE GRADE
of high-temperature use. Most industrial fluids use the
ISO viscosity grade scale rather than
Synthetic: An advanced liquid
the more commonly understood SAE
technology designed to optimize
grades 20, 30, 40, 5W-30, 10W-40.
cycle times and productivity, and
provide good cold-weather fluidity In the past, most hydraulic fluids
for seasonal changes. were SAE 20, but they had a very broad
range of viscosity possibilities, Barker
Biodegradable: Introduced to
says. The ISO viscosity grades nar-
meet customer demand as federal,
state and local governments set rowed that down. The most common
5414 hydraulic oil viscosity grades in the ISO
environmental project restrictions.
Its nontoxic and formulated category are 32, 46 and 68. And all of
NEW TRAILER STYLE 3 - 3700# torsion bar axles those fit within the SAE 20 range.
to reduce the potential for
30 ft deck Electric brakes on all axles
environmental damage. One way to ensure the hydraulic
Tie downs on both sides LED light
Side roller for easier loading Made to the spec of oil youre using is working properly is
VERY solid front header our customers to have an oil analysis performed.
Low profile tires Trailer will be at show An appropriate oil analysis program will show you wear metals that are
being generated, contaminants that are getting in the oil, as well as changes
F.M. Manufacturing, Inc. specializes in that are happening to the oil, he says. For that to be meaningful it needs to
Innovative Portable Restroom Solutions be a trend so you can see what is happening over time. One oil analysis from
like trailers, carts and hitch haulers that a particular change isnt telling you a whole lot.
are designed to help your business be An oil analysis can cost from $15 to $20 per sample at a consumer lab or
more efficient and more profitable. $25 to $30 at a commercial lab. While both might do an adequate job, Barker
recommends using a commercial lab because of the accuracy and detailed
F.M. Manufacturing, Inc. p 877.889.2246
information provided.

When storing unused hydraulic fluid, make certain the package is intact
and the closure or lid is secure, Baker says.
Keep the temperature relatively consistent. Dont store it in direct sun-
CUSTOM TRANSPORT TRAILER light and dont let it get rained on, he says. Best case scenario is to keep it
SPECIAL!! Portable Toilets CUSTOM
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8 Unit Trailer UNITS packaging to breathe, pushing hot air out and cool air in.
Ambient air contains numerous contaminants; the most common is
CUSTOM TANKS humidity.
10 Unit Trailer
$2,995 Dry oil is the best oil, Barker says. When you introduce water into
Plus Freight oil and introduce that into equipment, you raise the risk of corrosion and
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Remember, the life of your machine is in the oil. Be sure to change it.
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44 February 2017 Portable Restroom Operator



We insure over 200 Portable

Restroom Operators
why dont we insure you!
Yes, we have Pollution Coverage!

Contact Us Today:
Mark Herring, CRM, CIC, LUTCF
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Phone 800-208-6912 E-mail February 2017 45

Wheres the Restroom?

For Everyday Events

February 2017

& Other Necessities

Standard Options
Includes LPG Heat On
Demand Water Heaters
Private Showers
Changing Area with
3-Station Combo 2-Station Combo Optional Bench

Smack Dab in the Middle

Water Resistant Interior
Steel Studs & Roof Rafters
4-Station Combo 4-Station Combo
Exhaust Fans
Roof Top Air-Conditioners/ By Jim Kneiszel
Heaters/Heat Pumps

6-Station 8-Station w/Sinks
lacing and servicing a restroom in a tight, urban construction zone
can pose many issues. For example, delivery can be a challenge, as
5340, 5341, 5345
16-Station you need to avoid excavation sites and paths of dump trucks and
machines that need to move freely during the project. Then theres showing
up to service the unit only to discover its been moved and your hose no
8-Station GS-07F-0236V
longer reaches the holding tank. And you can never have enough eyes when 630.906.8002 youre backing into a crowded location and have to worry about pedestrians,
workers and equipment thats constantly on the move.
This well-maintained blue PolyJohn PNR3 is placed near several street

excavations and shielded from the sidewalk by temporary fencing. The
AND SEE work site for a street repaving on a steep grade looks well-planned, with
safety in mind. Its good to see the construction workers wearing safety
vests and hard hats.
Take a look at these clues and see if you can figure out the exact location

BOOTHS of this work zone:
5336 1. English is the second language in this major metropolitan area,
5337 however, people across much of the rest of this country speak
PORTABLE 2. The work site borders a major university. One of its most famous
alumni is known for uttering the phrase, Beam me up, Scottie!
RECEIVING And one of the campus buildings is named after him. Another alum
STATION is the countrys hunky leader.
Aluminum & Stainless Construction Patented 3. Located within a block of this restroom is a library, a government
Dual Screen Design
n Affordable n No Moving Parts consulate office, a burrito restaurant and a Hotel Omni and Best
n Screens That Really Work n Gravity Off-Load At 500 GPM Western hotel.
n Small Footprint n Fits In An 8' Pickup Box For Easy Transport 4. Up the hill on this street is a mountain in the middle of the city. A
n Great For Special Events Portable Toilet Screening few miles down the hill is a major waterway used to transport goods
n Fork Lift Skids For Easy Transport And Loading far and wide.
To win the contest, be the first person to respond to me with the name
of the city and the closest street intersection. The winner will receive a
Keeps Onsite Storage Grit Free PRO T-shirt and recognition as a geographical whiz. Send your responses
Available in 15-31.5 cu. ft. Grit Capacity to me at The winner will be announced at and through the PRO Facebook page.
Portable Event Screening
Doubles As Screener Spreader &
SEND YOUR MYSTERY PHOTOS! Do you have an interesting spot where youve been
Mobile Septic Receiving Station
Clean Up Your Land Application Site dropping and servicing restrooms? Send some photos to be considered for our Where in
Never Hand Pick Trash Again the World is this Restroom? If we decide to run your photos in a future issue, well send
you a PRO T-shirt! Send your photos to

46 February 2017 Portable Restroom Operator


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450 Gallon
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w/4-way valve 3" discharge
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1773 February 2017 49

Karleen Kos is executive
director of the Portable
Sanitation Association
International. She may be
reached at
or 952/854-8300.

Our New Job Analysis Tool Will Help Service Technicians

By Karleen Kos

here is an old story about a fix-it man called in when the assembly was created, it was done on the basis of best practices, knowledge and skills
line of an automobile factory was stopped. He was there less than half needed at the time. The credential was truly cutting edge, and it is still the
an hour, adjusted one valve to restore the assembly line to service, model for our industry.
and left the company with a bill for $10,000. The accounting department A lot of things have changed in the generation that has passed since the
was stunned with the fee, demanding the bill be itemized. The fix-it man program began. The PSAI has made adjustments and added new information
returned the bill as follows: over the years, but the underlying job of a service technician has not been
1. Adjusting the valve $5 analyzed in a systematic way for a very long time.
2. Knowing which valve to adjust and how to adjust it $9,995 So, recently the PSAI has undertaken a thorough review of the position
The moral of the story? Expert execution doesnt happen without of service technician. We are doing this to offer training that is relevant and
knowledge and skill. up to date. We also want to make sure our certification exam is testing the
The Portable Sanitation Association International has been certifying things that matter most for success.
portable sanitation professionals since the early 1990s. When our program To begin, we gathered job descriptions from dozens of portable
sanitation companies and looked for commonalities. Then we organized
what we found, and asked about a dozen subject-matter experts for input
people who have worked more than 200 years combined in the portable
sanitation business. Based on these two steps, it seems the role of the
portable sanitation professional who is functioning as a service technician
falls into five broad categories or knowledge domains:
Transportation and logistics
Servicing portable sanitation equipment
Safety and hazard management
Professional demeanor and conduct
The PSAI is eager to learn how real service technicians turn this
knowledge into action on the job. For starters, we developed a Job Analysis
tool a special kind of survey that will help us better understand what tasks
are being done, how frequently they occur, and how important they are.
When this exercise is complete, we will make the information available
to the industry in a variety of ways that will support portable sanitation
operators business success. Well also use it to improve the training and
credentialing services we offer.
Versions of the story about the fix-it man have been floating around
for at least 100 years probably because it resonates with people. What
looks easy is really the result of a lot of knowledge and experience both
often overlooked or undervalued. The PSAI wants to make sure that doesnt
happen to service technicians.
Wont you help us get it right? Please help us gather the data we need by
having your service technicians complete the survey. It is available online or
BOOTHS in paper form. For more information, visit the PSAI website or
1513 call the PSAI office at 952/854-8300.

50 February 2017 Portable Restroom Operator

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We are the worlds largest

trade association
serving portable restroom
operators and suppliers!

Helps you grow your business
Provides access to best practices

Tells the world you are committed to excellence

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Introduces you to industry leaders and suppliers

PSAI Member Companies drive

industry progress and actively work
to improve the industrys reputation.

To learn more, visit

Portable Sanitation Association International

2626 E. 82nd Street, Suite 175
Bloomington, MN 55425
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52 February 2017 Portable Restroom Operator


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Armstrong Equipment, based in
Santa Fe Springs, California, has been
named a distributor for the Cat
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a distributor of vacuum pumps, pump
systems, tank truck accessories and components, and slide-in septic and
grease pumping systems.


Isuzu Class 6
medium-duty truck
The 2018 Isuzu FTR is designed for high
efficiency in the medium-duty truck market.
The Class 6 truck has a 25,950-pound GVWR
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pounds in front and 19,000 pounds in the
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