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Staff Network Engineer - Unified

Communication
Austin, TX

Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind
making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our
global vision and the common purpose that unites the entire Visa team. As a global payments
technology company, tech is at the heart of what we do: Our VisaNet network processes over
13,000 transactions per second for people and businesses around the world, enabling them to use
digital currency instead of cash and checks. We are also global advocates for financial inclusion,
working with partners around the world to help those who lack access to financial services join
the global economy. Visas sponsorships, including the Olympics and FIFA World Cup,
celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to
make a difference in the lives of people around the world, Visa offers an uncommon opportunity
to build a strong, thriving career. Visa is fueled by our team of talented employees who
continuously raise the bar on delivering the convenience and security of digital currency to
people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Visa Corporate IT has embarked on a major transformation journey. We are


transforming ourselves into a true engineering organization where we put
customer experience and end user support first. As part of this strategy, we are
consolidating several of our operational functions into a single area focused on
providing world class operational support to our end users. Additionally, we are
moving our engineering teams into a new organization, leveraging a DevOps
mindset, focused on delivering projects\solutions in a more efficient manner.
This change is geared towards rethinking how we provide engineering support for
the services we're responsible for. As a member of the End User Technology team,
the Staff Network Engineering position is responsible for ensuring our end users
receive the best Voice and Video experience possible. The successful candidate
will work with a dynamic and evolving global team that is driving the charge to
ensure that Visa is not only the best way to pay but also the best place to work
with state of the art end user technology and solutions.
Job
Scope:

Reporting to the Director of Unified Communication, this role


provides engineering support to our global users, for Voice and Video related
services. The successful candidate will work with our existing Cisco and
Audiocodes based telephony gateways, our Cisco Telepresence Video solution and
our emerging Unified Communication solutions for integrated voice, video and
instant messaging (Skype for Business). The successful candidate will also
manage the voice infrastructure associated with the call center. Given the
desire to hire fungible resources who can provide more than base level
engineering support for VOIP and other voice\video solutions, the candidate will
need to have experience developing solutions that improved the overall end user
experience. This may be accomplished thru development of new solutions and\or
leveraging API's of our existing tools to work ourselves away from poor
solutions. The candidate will collaborate with engineering, operations and
development teams to ensure that the end user experience is exceptional.
Eliminating repeat incidents and avoidable issues, while ensuring 100% uptime,
with properly designed solutions. The desire is to evolve these resources to be
able to provide engineering input, strategic guidance, architectural design and
various other services.

Primary Responsibilities include:

Engineering and second level support for recommending


and configuring new international toll free services on AT&T Route It.

Preparing sizing estimates to the product teams when new


call center offerings are being considered.

Work extensively with the carriers to keep current with


their feature offerings and pricing.
Interface with the carriers to understand what their
capabilities and limitations are.

Understand what our Audio Codes gateways can do and how


best to fit them into our call center environments and regional offices for
Unified Communications.

Perform Engineering and 2nd level support for AudioCode


Gateways, Cisco Unified Call Manager and Cisco CME/SRSTGateways. Including, but
not limited to, designing fit for purpose solutions with tools like Acano and
Vyopta.

Provide third level support through online ticket


system; escalate issues for resolution as appropriate.

Ability to perform end-to-end troubleshooting for voice,


video and UC systems.

Communicate and liaise with all other Company


departments; notify appropriate parties immediately of any issues which may
affect efficient operations including, but not limited to, outages, service
disruptions, and repeated customer complaints.

Thinking outside the box and develop creative


engineering solutions.
Deep Familiarity on LAN/WAN topologies, protocols,
cabling and troubleshooting.

Familiar with Skype for Business and Unified


Communications.

o Knowledge on QoS standards and policies.

Knowledge of Microsoft Visio for system diagrams and


documentation of responsible architectures.

The ability to communicate effectively while working


with internal and external customers.

Ability to Multi-task and work with minimum supervision


and be self-motivated is required.

An enthusiastic positive attitude towards working in a


team environment.

Interface with customers to gather appropriate details


for communications designs.

Available 24/7 for 3rd level support.


Assist internal customers in a professional and service
driven manner.

Assist other members of team to complete assignments to


meet goals and objectives.

Perform related duties, as needed.

Proven engineering, documentation and troubleshooting


capabilities and thought processes.

Qualifications

Minimum 10 years' work experience with Unified Enterprise Systems, in room Video and
Telepresence enterprise, Skype for Business, with focus in the areas listed
below:

Tier 1-3 on Audiocodes, Cisco Call Manager and Unity


with experience in deep configurations.

Lync\Skype for Business design\configuration\use within


a Medium to large company.
Good oral and written communication skills, good
investigative and customer service skills.

Flexible with processes and the opportunity to create


new processes.

Willingness to enhance knowledge and mentor Operational


Colleagues.

College degree in relevant field preferred, but not


required.

o CCNA Collaboration experience.

Strong Voice\Video\Telecommunication technical skills


are mandatory, with exposure\experience with PC\Workstation and call center
experience as a secondary skillset.
IT \ Engineering \
Technology Jobs
Youre looking for an opportunity to do something incredible,
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our Technology team members can really shine, combining your
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develop life-changing innovations.

Senior-Network Design Engineer


Dallas , Texas

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Overall Purpose:
The Senior Network Design Engineer must have excellent written and oral communication skills and be
able to work in a multi-vendor environment. This is a client facing role, so the candidate must be able to
interact with different technical teams and application groups to understand their requirements and
provide solutions accordingly.

Key Roles and Responsibilities:


Responsibilities may also include working with Labs, product development, and engineering teams to
actually author process documentation, methods, procedures, and guidelines for current network
planning, capacity management, and network builds. Coordinates and interfaces with internal and
external customers to ensure service commitments are met. Uses engineering tools, various software
applications, and databases to assist in creating the engineering documents. Prepares / oversees
cost/benefit estimates, presentations, negotiations, installation, problem resolution, and multivendor
product integration. May provide initial implementation support of networks to assure proper execution
and provides resolution for system failures or degradations. Provide project management and
documentation as required.

Job Contribution:
Senior level technical expertise. Deep technical knowledge and Subject Matter Expert on OSPF, BGP,
EIBGP routing protocols.

Principal Competencies:

Expertise on F5 Load Balancers including Local Traffic Manager's (LTMs), Global Traffic
Manager's (GTM's) and Enterprise Manager
o Knowledge in configuration, fine tuning and level 3 troubleshooting.
Expertise on the Blue Coat PacketShapers and Proxies
o Knowledge in configuration, policy based traffic shaping and troubleshooting
Expertise on Infoblox DDI (DNS, DHCP and IP Address Management)
Expertise on PaloAlto firewalls, IDS and IPS devices
Expertise on packet capturing and deep packet analysis
Expertise on Design and engineering skills
Expertise on Niksun products, packet capture and analysis.
Expertise on Application Vantage packet analysis tool
Expertise on Juniper RAS appliances.
o Configure, fine tune, manage and level3 troubleshooting
Vendor management and circuit provisioning.
Provide design recommendations for different methodologies.
Ability to project manage the small WAN projects

Desirable:

Cisco certifications, Route/Switch or Data Center CCNP or CCIE.

Performing Network application Readiness, Toyota proprietary application analysis methodology

Working knowledge on Checkpoint Firewalls and Cross Beam appliances

Working knowledge of Ciscos VXLAN Network with MP-BGP EVPN Control Plane Design
Education:
Typically an AS Degree or BS degree in Math, Science or Engineering preferred or equivalent related
network experience.

Experience:
Typically at least 5-8 years of successful network engineering or related experience. Technical Career
Pathway (TCP) role.

Supervisory:
No.

Environmental Requirements:
This position may be responsible for contributing to AT&T compliance with environmental laws and
regulations as applicable to its job function. This may include, but is not limited to, work related to fuel
tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries,
manholes and vaults, water wells, linear and other construction projects, water discharge, or air
emissions.

Senior Network Engineer


AT&T 3.5 13,667 Reviews Bratislava

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8 days ago

Job Description
Senior Network Engineer manages, delivers and deploys aspects of network
architecture, design, engineering and detail network specifications in order to migrate
client from current network environment to the new environment. His job may include
also vendor management, client relations, resource planning and management, project
management, quality assurance, new equipment installation and configuration and
client training.

Roles and Responsibilities:


Serves as primary support of network operations by managing customer devices and
end-to-end services, identifying sources of problems, and resolving configuration
issues.
Monitors elements, fault identification and management, performance reporting, real-
time performance tuning, and capacity planning and analysis.
Engages equipment and service vendors to support network operations.
Deliver service level reporting to client on performance.
Responds to and may implement client requests and notifies them of network
problems and the impact on customer's business.
Acts on client's behalf in handling network problems and changes.
Person in this position will determine causes of network related problems, feasibility of
technical solutions and equipment required.
Assesses impact in both AT&T internal organizations and the availability, reliability and
resiliency of client networks.

Key Competencies and Skills:


Advanced knowledge in the area of network and equipment configuration.
Complete understanding of voice/data networking.
Advanced knowledge of networking protocols and topologies is required.
Proficiency in Network Security (firewalls, IDS/IPS, security threats, zoning, etc.).
Strong client interfacing skills.
Functions independently, planning own, and/or technical team members work within
the organization. At this level, individuals are accountable for developing, implementing,
knowledge transfer and support of complex solutions.
Mastery of physical and logical layer design and implementation.
Exposure to computer systems and how they interact with networks is essential.
Should have a good understanding of how voice/data networking supports business
needs.
Advanced knowledge of tools, processes and procedures for Network Engineering.
Degree in Computer Science preferred. 5+ years experience required.
Customer focused.
Communication and presentation skills.
Ability to mentor others required.

Education and Qualifications:


University education preferred
Bachelor level or Major in technical subject or Secondary school education with
relevant work experience record
Telecommunications/ Networking field of study is advantage
Cisco Professional or Expert certification
Accredited load balancing (F5 preferred) skills

Additional Information:
Verbal and written English communication skills (Upper Intermediate level)
24x7 shift plan
Availability for short/medium duration occasional travels

Network Operations Engineer


AT&T 3.5 13,667 Reviews Montevideo, Departamento de Montevideo

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21 days ago

Job Description
Network infrastructure support and operations for main IBM Uruguay accounts
including: Routers, Switches, Firewalls, Load Balancers, AP and IPT

Roles and Responsibilities:


Project & changes implementation, problems & incidents resolution and security
compliance fulfillment.

Key Competencies and Skills:


Knowledge and experience on Cisco and multivendor network equipment. Excellent
written and verbal communication skills in English.
Comfortable working in an structured, fast paced environment that embraces an
entrepreneurial spirit.
Ability to work in 24/7 environment.

Education and Qualifications:


University degree and CCNP(or equivalent)
Minimum 2 years of experience as network engineer