267 Focalpoint Exchange Ticketing May 2010

GALILEO DESKTOP 2.
FOCALPOINT
EXCHANGE TICKETING
NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED,

STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN
ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL,
GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX.
Web: www.benelux.travelportservices.com
May 2010
Copyright: Travelport / Galileo
Edition: May 2010
Travelport / Galileo does not accept any Agent Debit Memos (ADMs) or any other claims from a
customer / travel agent, who revalidated, exchanged or re-issued a ticket using this training manual.
Galileo Focalpoint Exchange Ticketing May 2010 Page 2 of 62

INDEX
INDEX .................................................................................................................................................................................. 3
INTRODUCTION ............................................................................................................................................................... 4
DEFINITIONS ..................................................................................................................................................................... 5
GENERAL RULES FOR REROUTING .......................................................................................................................... 7
STEPS TO EXCHANGE / RE-ISSUE A TICKET ........................................................................................................... 8
EXCHANGE BOX............................................................................................................................................................... 9
EXHANGE / RE-ISSUE SCENARIOS ........................................................................................................................... 12
EXCHANGE SAME FARE, ALL TAXES PAID ........................................................................................................ 14
EXCHANGE HIGHER FARE, DUE TO Q-CHARGE, NEW TAXES..................................................................... 18
EXCHANGE HIGHER FARE, ADDITIONAL TAXES, TWO ADULTS ............................................................... 22
EXCHANGE HIGHER FARE, ALL TAXES PAID, INCL. PFC-TAX .................................................................... 26
EXCHANGE HIGHER FARE, SAME TAXES, HISTORICAL FARES ................................................................. 29
EXCHANGE LOWER FARE, SAME TAXES............................................................................................................ 33
EXCHANGE MCO FOR TICKET ............................................................................................................................... 36
RE-ISSUE SAME FARE, SAME TAXES .................................................................................................................... 38
RE-ISSUE HIGHER FARE, NEW TAXES ................................................................................................................. 41
RE-ISSUE LOWER FARE, SAME TAXES ................................................................................................................ 45
EXCHANGE FOREIGN CURRENCIES IN TICKET............................................................................................... 49
SECOND RE-ISSUE NEW FARE HIGHER, ALL TAXES PAID ............................................................................ 53

INTRODUCTION
This course is developed for professionals working with Galileo. After this course the students
should be able to re-issue or exchange e-tickets when necessary.
The structure of this book will be as follows:
General information regarding re-issue / exchange.

General rules for re-issue / exchange.
General procedures of re-issuance / exchanges in Galileo.

Steps to be taken in Galileo to re-issue / exchange a ticket.
Different scenarios.
Examples will be given of the most frequent situations will be explained.

DEFINITIONS
Introduction.
It is a common practice that passengers want to change their flight(s). If a passenger changes
flights, a ticket must be revalidated, exchanged or re-issued.
There are strict IATA rules governing the exchange procedure. This course deals with the way to
issue the document, not the rules concerning re-issue procedures. For the explanation,
though, it is necessary to explain some of the concepts.
Rebooking and Revalidation.
A Rebooking is a change of reservation that does not require the re-issue or exchange of the
original ticket. The ticket must be updated to the new situation. This is called a Revalidation. The
ticket-number remains the same.
It is only possible to revalidate a ticket when there is a change of:
flight-number,
date of travel,
status code or,
flight-timings.
A revalidation is not allowed if there is a change in: fare, route, class of service, change fee, etc.
Some airlines do not allow revalidations. In those cases a ticket needs to be exchanged or re-
issued.
Or request the E-ticketing Functionality Table in Ask Travelport for more information on e-
ticketing.
Jet Airways does not allow revalidation.

Revalidation will be explained during the Ticketing course.
Some airlines automatically revalidate an e-ticket after changing the flights, even in case when
a re-issue or exchange needs to be done! The travel agent still has to exchange / re-issue the
original ticket.
Some Airlines allow a revalidation in case of a rebooking with a change fee. In these cases the
change fee needs to be collected by MCO. First issue the MCO, mention the MCO number in
the new ticket including the reason for issue and revalidate the ticket.
Exchange.
If a ticket needs to be changed before departure and a revalidation cannot be done, the ticket needs
to be exchanged. The origin must remain the same, but the departure dates can be changed. The
departure of the new ticket must take place within one year after original issue. The applicable fares
will be the fares on the new issue date. The new ticket will be valid one year from the new date of
departure.
Above is an IATA rule. Always check penalties of airlines. Their rules can be different!
Reissue.
If a passenger wants to change his ticket after departure and a revalidation cannot be done, the
ticket needs to be re-issued. The applicable fares will be the fares on the original issue date.
Above is an IATA rule. Always check penalties of airlines. Their rules can be different!
Upgrade.
An upgrade is a change to a higher fare, except when the higher fare is a consequence of a change
of season, day / time restrictions, stopover fees and other related charges to the original fare.
An upgrade can be done per fare component, but of course the combinations must be checked.
Normally upgrades are necessary because the original class is not available anymore, or because
the original fare is not applicable anymore.

GENERAL RULES FOR REROUTING
Changes before departure / exchange:
In case of a change before departure the fare has to be recalculated from the point of origin of the
journey. The point of origin may never be changed. The original fare must allow a change or
rerouting. If not, the ticket cannot be changed.
Breakpoints can be changed to the new situation.
Change after departure / re-issue:
If a rerouting takes place at or after a fare break point the new fare will be recalculated from this fare
construction point. This break point cannot be changed.
For example:
Now passenger Reissue wants to change his return flight to Amsterdam. He now wants to leave
from BKK to AMS. Since he has passed the construction point KUL, it is not allowed to change this
construction point anymore. The fare needs to be recalculated from KUL.
If a different fare basis is used outbound as inbound, the combination paragraph needs to be
checked. If the combination is not allowed, the whole journey needs to be upgraded to a higher fare.

STEPS TO EXCHANGE / RE-ISSUE A TICKET
The following steps need to be taken to Exchange or Re-issue a ticket.

Only segments with the status OPEN in the e-ticket can be changed. In case of any other
status, the airline must be contacted.
Step 1: Retrieve the original fare, using the historical ticketing dates.
For example: FD15MAY08BRUVIE/OS.T12APR08-E
Step 2: Check the historical penalty and endorsement paragraphs (FN*1/16.18).
Step 3: If the Fare Notes allow the change, but the new fare / route is different or a change fee is
applicable the ticket cannot be revalidated.
Step 4: Book the new flights.
Step 5: Cancel the original flights.
Step 6: Make the new quote.

- In case of an exchange before departure an Automated Quote can be made, use
todays fares (FQ) or, if necessary, historical fares (FQ.T15MAY08)
- In case of an exchange before departure the Automated Quote can be made without
taxes. (FQTE) (only to be used when taxes remain the same!)
- When using historical fares, a Manual Quote (FBC and FBU..) must be made.
Step 7: If necessary, open the Fare Build (*FB1) and remove the paid taxes and PFC-charges
from the filed fare and adjust the Total (FBUTAX1/, FBUPFC/ and FBUTTL/)
Step 8: Save the adjusted Quote (FBF or FBFALL)
Step 9: Finish and save the PNR (R+ER)
Step 10: Open the Exchange box (TMUFEX.. or TKPFEX..)
Step 11: Complete the Fill-in Format. The Fill-In format will be filled in automatically, using
information from the e-ticket, but can be changed by the agent.
Step 12: If necessary,

- fill-in the Form of Payment for the additional collection (ADC).
- and /or create the Balance MCO.
Step 14: Exchange / Re-issue the ticket (TKP)
In case of a change fee added to the fare, change the commission percentage to 0. Either
TMU1Z0 of TKPZ0.

EXCHANGE BOX
At step 9, the exchange box must be opened. With the introduction of e-tickets, the exchange box
will be filled in automatically Galileo. The travel agent only needs to check the information and
change the incorrect boxes.
For the example an empty exchange box is shown below.
INPUT: TMUFEX.. (Form of payment EXCHANGE)
Filed Fare E-ticket number

number
Instead of TMU, TKP can also be used!
Response:
1. NEW TICKET INFORMATION:
Information belonging to the new ticket as created by FQ and/or FB.
PASSENGER NAME
NEW FARE
Total fare (excluding taxes) for the new journey.
EQUIVALENT
If the journey is paid in another currency, the equivalent amount will be shown in this box.
NEW TAXES
Taxes that were not paid in the original ticket.

1
2. ORIGINAL TICKET INFORMATION:
TICKET NUMBER:
Ticket number(s) (incl. check digit) of the exchanged ticket(s).
THRU:
If the original ticket is a conjunction ticket an X will be shown. Only to be used if the
coupons to be exchanged belong to different tickets.
NO CPNS:
The number (= amount) of coupons to be exchanged.
COUPONS FOR ...:

The actual coupon numbers to be exchanged for each ticket.
PD TAX:
The amount of each tax including 2-letter tax code, that have been paid and is still applicable
needs to be mentioned in this box. Galileo automatically takes over all taxes from the original
e-ticket.
TTL VALUE:
The value of the original fare excluding taxes, preceded by the currency code.
BSR:
Bankers Selling Rate preceded by an *
ORIG FOP:
The form of payment as shown on the original document.
ORIG ISSUE:
The ticket number of the original ticket. Only to be entered if the exchange ticket is not the
original ticket.
ORG/DES:
The city codes of the origin and final destination of the new ticket.
CITY:
The city code of the original place of issue.

PRACTICAL HINTS to complete the fill-in-format !!
Before you start with any Fill-in mask in Galileo:
Always check the Insert button is not active!
Following keyboard actions may NOT be done while completing the mask:
INSERT or DELETE keys are inhibited.
BACKSPACE key should be avoided
Do not leave the fill-in-format.
You can use:

The TAB key to move forward from one field to another.
The SHIFT - TAB keys to move backwards.
The arrows to move in all directions.
The Exchange screen can be re-opened for control or modify purposes:

Input: *EX1/1 : open Exchange screen for Filed Fare 1 for Passenger 1.
*EX2/1 : open Exchange screen for Filed Fare 2 for Passenger 1.
Tab to the dot on the bottom left and hit <enter> to close.
If, by using Insert or Delete, the fill-in mask has been changed, you will not be able to save the
mask. Use *EX to retrieve the correctly filled in fields in the mask. Then, add the changes to the
mask again.
The Exchange fill-in-format is fragile!

EXHANGE / RE-ISSUE SCENARIOS
In the next chapters the most frequent scenarios will be explained step-by-step.
Of course, not all situations will be covered. But we are confident that the professional will be able to
find all information needed to exchange or re-issue any ticket.
Scenarios 1 7: Exchanges
The unused ticket will be exchanged for a new ticket.
1. Exchange of an E-ticket,
- Fare remains same as original ticket.
- All taxes paid.
- Higher fare due to Q-charge as change fee.
- Some new taxes to be paid.
- Change fee as Q-charge in new ticket.
- Higher fare because of stopover fee.
- Some additional taxes to be paid.
- Two adult passengers.
- Higher fare as original ticket.
- All taxes paid, including a PFC tax.
- Change fee via MCO (not in E-ticket).
5. Exchange of an E-ticket
- Higher Fare as original ticket, due to upgrade.
- All taxes paid
- Historical fares to be used.
- Lower fare as original ticket.
- All taxes paid.
7. Exchange of an MCO,
- Value of MCO lower than new ticket.

Scenarios 8 10: Re-issue
A partly used ticket will be re-issued.
8. Re-issue of an E-ticket,
- Fare remains same as original ticket.
- All taxes paid.
- Higher fare as original ticket.
- New taxes to be paid.

- Lower fare as original ticket.
- All taxes paid.
- Historical Fares
Scenarios 11 - 12: Special situations.
11. Exchange of an E-ticket.

- Foreign currencies in a ticket.
12. Second re-issue.

- New fare higher.

EXCHANGE SAME FARE, ALL TAXES PAID
EXCHANGE DOCUMENT: ELECTRONIC TICKET

ALL TAXES PAID.
ORIGINAL VALUE EQUAL TO THE VALUE OF THE NEW TICKET.
This situation may occur:

If flights are changed but the ticket cannot be revalidated.
If the ticket may be changed with a penalty. Penalty to be collected by MCO.
If the ticket must be re-issued due to a name change of the passenger (this may only be
done with authorization of the airline)
Original Ticket:
Now the passenger wants to change his return-flight to 19 August.
For example: FD18AUGAMSHEL/AY.T04JUN08-B
Step 3: The Fare Notes do allow the change free of charge. Normally a revalidation is possible,
but according to the E-ticketing Functionality Table in Ask Travelport AY does not
allow a revalidation.

Step 4: Book the new flight.
Step 5: Cancel the original flight.
Step 6: Make the new quote. The Fare Notes tell us to use todays fares so an Automated Quote
can be made. Compare the old ticket with the new quote.
Original document: Ticket number 105 9900 587071

Fare: EUR685.00
Taxes: 10.84CJ 11.25KV 12.09RN 2.00VV 4.51DQ 10.07FI
90.00YR
New document: Fare: EUR685.00
Taxes: 10.84CJ 11.25KV 12.09RN 2.00VV 4.51DQ 10.07FI
90.00YR
Conclusion: all taxes are paid with the original ticket.
Step 7: Open the Fare Build (*FB1) and remove the paid taxes from the filed fare and adjust the
Total (FBUTAX1/ and FBUTTL/)
A quicker entry to remove all taxes can be: FBUTAX1/. Repeat this entry 7 times (using
Ctrl + ) to remove all taxes. Then FBUTTL/.

Step 10: Open the Exchange box (TMU1FEX1059900587071)
All paid taxes need to be specified separately.
Origin / Destination needs to be adjusted to complete journey.
Step 12: There is no ADC, so the fill-in mask for the Form of Payment will not pop-up.

A new ticket will be created, with segment status OPEN
The segment status of the original ticket will be changed to: EXCH.

To retrieve the tickets:
*HTE
*TE001
*TE002

EXCHANGE HIGHER FARE, DUE TO Q-CHARGE, NEW TAXES.
EXCHANGE DOCUMENT: ELECTRONIC TICKET.

SOME NEW TAXES.
SOME TAXES NOT APPLICABLE ANYMORE.
NEW FARE THE HIGHER DUE TO CHANGE FEE AS Q-CHARGE.

If route has changed, but the same fare still applies.
If the ticket may be changed with a penalty. Penalty to be collected via Q-charge.
New or additional taxes can occur before departure.
Original Ticket:
Now the passenger wants to change his return-flights to 30 September. He does not have to go via
STO anymore. The K-class is only available via CPH.
For example: FD22SEPBRURIX/SK.T09JUN08-K
Step 3: The Fare Notes do allow the change for EUR55.00 per fare component. The change fee
needs to be mentioned as Q-charge. The Q-charge needs to be mentioned at the end of
the changed fare component.

Step 6: Make the new quote. Since we are before departure and the passenger is changing
coupon 3 4, an Automated Quote can be made, using todays fares. Compare the old
ticket with the new quote.
Original document: Ticket number 1179900587076

Fare: EUR342.00
Taxes: 23.98BE 9.66ZO 12.18LV 11.99YA

Taxes: 23.98BE 19.32ZO 12.18LV
Conclusion:
BE and LV tax paid with the original ticket.
ZO tax more expensive in new situation
YA tax not applicable anymore.
Step 7: Open the Fare Build (*FB1).

Remove the paid taxes from the filed fare.
Adjust ZO tax to the amount still due.
Add EUR55.00 to the fare.
Adjust the Total.
Change the fare calculation. Add the 55.00 EUR in NUC to the Fare Calculation.
To remove the paid taxes, to change the taxes still to be paid, use the following entry:
FBUTAX1/+TAX2/9.66ZO+TAX3/+FARE/EUR397.00+TTL/
To change the Fare Calculation to fit the new situation including Q-charge, enter:
FBUFC/BRU SK X/CPH Q22.94 SK RIX Q22.94 215.69KBERTM SK X/CPH Q22.94 SK
BRU Q22.94 Q84.13 215.69KBERTM NUC607.27

Use FZIEUR55.00NUC to calculate the NUC amount for the change fee.
All paid taxes which are still applicable need to be specified separately.

Step 12: Since there is an ADC, the fill-in mask for the new Form of Payment will pop-up.
After Enter the PNR will be updated.

In case of a change fee added to the fare, change the commission percentage to 0. Either
TMU1Z0 of TKPZ0.

EXCHANGE HIGHER FARE, ADDITIONAL TAXES, TWO ADULTS
EXCHANGE DOCUMENT: ELECTRONIC TICKET.

SOME ADDITIONAL TAXES.
NEW FARE THE HIGHER DUE TO STOPOVER FEE.

If route has changed, including a stopover, but the same fare still applies.
If the ticket may be changed with a penalty. Penalty to be collected via MCO.
Additional taxes because of stopover.
*HTE
*TE001 to display the original ticket of Mr. Exchange:
Now the passengers want to change their outbound flight to 09 September and their return-flight
NBO AMS to 31 October.

For example: FD12SEPAMSJNB/KL.T09JUN08-H
Step 3: The Fare Notes allow the change for EUR100.00. The change fee will be paid by MCO.
Step 6: Make the new quote. Since we are changing the outbound flight an Automated Quote can
be made, using todays fares. Compare the old ticket with the new quote.
Original document: Ticket numbers 0749900587077 and 0749900587078

Fare: EUR823.00
Taxes: 10.84CJ 45.00KV 12.09RN 2.00VV 0.83EV 9.98WC
10.47ZA 246.00YR

Taxes: 10.84CJ 45.00KV 12.09RN 2.00VV 0.83EV 9.98WC
10.47ZA 12.84TU 246.00YR
Conclusion:
New tax 12.84TU.
Step 7: Open the Fare Build (*FB1).

Remove the paid taxes from the filed fare.
Adjust the Total.
Step 8: Save the adjusted Quote. Use FBFALL to save the Fare Build for all passengers.
Step 9: Finish and save the PNR (R+ER).

Step 10: Open the Exchange box of the first ticket. (TKP1P1/FEX0749900587077). It is not
possible to use TMU1P1/FEX due to one quote for both passengers.
TMU can only be used in case of 1 passenger per quote!
All paid taxes which are still applicable need to be specified separately.
Step 12: Since there is an ADC, the fill-in mask for the new Form of Payment will pop-up.
Press Enter after the Form of Payment and the e-ticket will be issued.

Now repeat step 10 12 for passenger two!
After finishing the second Exchange the E-ticket list looks as follows:

EXCHANGE HIGHER FARE, ALL TAXES PAID, INCL. PFC-TAX

ALL TAXES PAID, INCLUDING PFC-TAX.
ORIGINAL VALUE LOWER TO THE VALUE OF THE NEW TICKET.
CHANGE FEE VIA AUTOMATED MCO (SEE MANUAL MCO).

Passenger changes flights, original class not anymore available.
Passenger has to upgrade the fare due to restrictions of the original fare basis.
Original Ticket:
Now the passenger wants to change his Outbound-flight to 13 September.
For example: FD15SEPAMSLAX/KL.T09JUN08-H
Step 3: The Fare Notes do allow the change for EUR100.00.
Step 4: Book the new flight. Since H-class is not available on 13 September, K-class must be
booked. Combination with H-class on inbound flight is allowed.


Fare: EUR684.00
Taxes: 10.84CJ 45.00KV 12.09RN 2.00VV 1.61AY 19.78US 3.21XA
4.50XY 3.53YC 216.00YR 2.89XF
PFC: LAX4.5

Taxes: 10.84CJ 45.00KV 12.09RN 2.00VV 1.61AY 19.78US 3.21XA
4.50XY 3.53YC 216.00YR 2.89XF
PFC: LAX4.5
Conclusion: all taxes, including PFC, are paid with the original ticket.
Step 7: If necessary, open the Fare Build (*FB1) and remove the paid taxes and PFC-charges
from the filed fare and adjust the Total (FBUTAX1/, FBUPFC/ and FBUTTL/)
A quicker entry to remove all taxes can be: FBUTAX1/. Repeat this entry (using
Ctrl +) to remove all taxes. Then FBUFBC/ then FBUTTL/.
Error message in case the FBUPFC/ entry has been forgotten.

If there are more than 8 taxes, calculate the total amount of the remaining taxes and
fill them in as XT-tax.
Step 12: The ADC will be calculated automatically, and the fill-in mask for the Form of Payment will
pop-up. Push Enter directly after the new FOP.


EXCHANGE HIGHER FARE, SAME TAXES, HISTORICAL FARES

CHANGE OF RETURN FLIGHT ONLY.
HISTORICAL FARES.
Original Ticket:
Now the passenger wants to change his inbound-flight to a later flight the same day.
For example: FD15SEPAMSLHR/KL.T18JUN08-H
Step 3: The Fare Notes do allow the change for EUR50.00. This will be paid by MCO.
Step 4: Book the new flight. Since H-class is not available on, K-class must be booked.
Combination with H-class is allowed.
Step 6: Make the new quote. Since we are changing the inbound flight, historical fares must be
used. FQ.T18JUN08 followed by F*Q. Compare the old ticket with the new (historical)
quote.

Fare: EUR113.00
Taxes: 10.84CJ 11.25KV 12.09RN 2.00VV 12.58GB 24.79UB
74.00YR

Taxes: 10.84CJ 11.25KV 12.09RN 2.00VV 12.58GB 24.79UB
74.00YR
FQ.T18JUN08
F*Q
Conclusion:
New fare higher.
All taxes are paid with the original ticket.

Step 7: Open the Fare Build Create FBC. Fill-in the applicable boxes using the FBU entries (see
manual ticketing). The boxes with a @ are mandatory.
Step 8: Fill-in the FBC box.
FBUFARE/EUR123.00+ROE/0.653715+BG/20K+FB1/HSTA1NL+FB2/KSTA1N
FBUNVB1/19AUG08+NVB2/22AUG08+NVA1/19AUG08+NVA2/22AUG08
FBUFC/AMS KL LON 86.42HSTA1NL KL AMS 101.72KSTA1NL NUC188.14
FBUEB/NONENDO/NONREF

Step 12: There is an ADC, so the fill-in mask for the Form of Payment will pop-up.

The segment status of the second coupon of the original ticket will be changed to:
EXCH.

EXCHANGE LOWER FARE, SAME TAXES

ALL TAXES PAID.
ORIGINAL VALUE HIGHER TO THE VALUE OF THE NEW TICKET.
CHANGE FEE VIA AUTOMATED MCO (SEE MANUAL MCO).
This situation may occur if:

Passenger changes flights, no more stopover charge.
Passenger reroutes journey, original class still applicable. No more mileage surcharge or
HIP-raise.
Original Ticket:
Now the passenger wants to change his Outbound-flight to 27 September. He will not make a
stopover in Madrid anymore.
For example: FD23SEPBRUSCL/IB.T10JUN08-O
Step 3: The Fare Notes do allow the change for EUR120.00, to be paid by MCO.
Step 4: Book the new flight. New flight can be booked in O-class.


Fare: EUR725.00
Taxes: 23.98BE 12.80JD 3.22QV 19.25ZQ 340.00YQ

Taxes: 23.98BE 12.80JD 3.22QV 19.25ZQ 340.00YQ
Conclusion: new fare lower, taxes remain the same.
Step 7: Open the Fare Build (*FB1) and remove the paid taxes and PFC-charges from the filed
fare and adjust the Total (FBUTAX1/ and FBUTTL/)
A quicker entry to remove all taxes can be: FBUTAX1/. Repeat this entry (using
Ctrl +) to remove all taxes. Then FBUFBC/ then FBUTTL/.

If there are more than 8 taxes, calculate the total amount of the remaining taxes and
fill them in as XT-tax.
Step 12: Since the new fare is lower Galileo requests to create a Balance MCO. Type Y to create.
In case there are new taxes, Galileo will not ask to create an MCO for Refund. In those
cases the travel agent needs to create the MCO manually. Check the MCO manual to
create the Balance MCO.

Step 15: Mention the new ticket number in the box RELATED TKT NUMBER. Issue the MCO
(See MCO manual).

EXCHANGE MCO FOR TICKET
EXCHANGE DOCUMENT: AUTOMATED MCO

NEW TICKET MORE EXPENSIVE THAN THE BALANCE MCO.
This situation may occur if a Passenger has received a Balance MCO earlier.
The PNR will be issued for the first time. The procedure is somewhat different from a normal
exchange. Some steps need not to be done.
Booking File:
Step 1: Create the PNR.
Step 2: Make the Quote. Since we are before departure an Automated Quote can be made.
Compare the value of the MCO with the new quote. The Fare Quote does not need to be
changed.
Original document: MCO: 08237845506753

Fare: EUR150.00

Taxes: 23.98BE 5.10JD 1.61QV 70.00YQ
Step 4: Open the Exchange box (TMU1FEX)

Step 5: Complete the Fill-in Format. In this case, the agent needs to fill in the Exchange box!
TICKET NUMBER: MCO number, including airline code. The check-digit may be
replaced by a P.
NO. CPNS: An Agent MCO will only have 1 coupon.
PD TAXES: There will be no paid taxes.
TTL VALUE: Value of the MCO, including currency code.
ORIG FOP FOP from MCO.
*ORIG ISSUE* Fill-in the ORIG/DES, CITY, DATE and IATA CODE
Step 6: The ADC will be calculated automatically, and the fill-in mask for the Form of Payment will
pop-up. Push Enter directly after the new FOP.
Step 8: Issue the ticket (TKP)
The procedure for an exchange of a Transport Credit Voucher (TCV) is the same as for an
MCO.

RE-ISSUE SAME FARE, SAME TAXES

ALL TAXES PAID.
ORIGINAL VALUE EQUAL TO THE VALUE OF THE NEW TICKET.
PARTLY USED TICKET.
HISTORICAL FARES.

If flights are changed but the ticket cannot be revalidated.
If the ticket may be changed with a penalty. Penalty to be collected by MCO.
Original Ticket:
The passenger mails you from Athens, he wants to change his return-flight to 06 September. Since
this segment is OPEN it can be changed.
For example: FD16AUG08AMSATH/OA.T10JUN08-L
Step 3: The Fare Notes do allow the change free of charge. Normally a revalidation is possible,
but OA does not allow a revalidation.

Step 4: Book the new flight.
Step 6: Make the new quote. Since we are after departure an Automated Quote cannot be made.
With a manual Fare Build, the Filed Fare must be created. In this case, since there is no
change in routing, all the information of the original ticket can be taken. You will be using
historical fares.
Original document: Ticket number 050 9900 587082

Fare: EUR394.00
Taxes: 23.98BE 12.00GR 12.16WP 4.11WQ 66.00YQ
Taxes: 23.98BE 12.00GR 12.16WP 4.11WQ 66.00YQ
Conclusion: all taxes are paid with the original ticket.
FBUFARE/EUR394.00+ROE/0.653715+BG/20K+NVA/16AUG09+FB/LOA1
FBUFC/BRU OA ATH 301.35OA BRU 301.35 NUC602.70

Step 12: There is no ADC, so the fill-in mask for the Form of Payment will not pop-up.

EXCH.

RE-ISSUE HIGHER FARE, NEW TAXES

NEW TAXES.
ORIGINAL VALUE LOWER THAN THE VALUE OF THE NEW TICKET.
PARTLY USED TICKET.
HISTORICAL FARES.
This situation may occur if a journey is rerouted, but the original fare still applies.
Original Ticket:
The passenger mails you from Ho Chi Minh City, he now wants to fly from SGN to BKK on 9
October and return to Brussels on 12 October. Since the segments are OPEN they can be
changed.
For example: FD24SEP08BRUSGN/AF.T18JUN08-H
Step 3: The Fare Notes do allow the change for EUR100.00. The change fee will be paid by MCO
(see manual on MCO). The routing is allowed, but the original fare does not allow
stopovers. In this case, the whole journey must be upgraded to B-class.

historical fares.

Fare: EUR1040.00
Taxes: 16.67FR 4.00IZ 17.34QX 9.04JC 250.00YQ
Taxes: 16.67FR 4.00IZ 17.34QX 13.62TS 9.04JC 285.00YQ
Conclusion:
Higher fare.
New tax: TS
Higher tax: YQ

FBUFARE/EUR2070.00+ROE/0.653715+BG/20K+NVA/24SEP09+FB/BBLRT
FBUTTL/+TAX1/13.62TS+TAX2/35.00YQ
FBUFC/BRU AF X/PAR AF SGN 1583.25BBLRT AF BKK AF X/PAR AF BRU

Step 12: There is an ADC, so the fill-in mask for the Form of Payment will not pop-up.
Step 13: Finish and save the PNR (R+ER).

A new ticket will be created, with segment status OPEN.
EXCH.
Other (cheaper) solutions might be found.

RE-ISSUE LOWER FARE, SAME TAXES

ALL TAXES PAID.
ORIGINAL VALUE HIGHER THAN THE VALUE OF THE NEW TICKET.
PARTLY USED TICKET.
HISTORICAL FARES.
This situation may occur if a journey is rerouted, but the original fare still applies.
Original Ticket:
The passenger mails you from Warsaw, he now wants to fly from KRK to BRU on 19 September.
Since the segment is OPEN it can be changed.
For example: FD15SEP08BRUWAW/SN.T19JUN08-K
Step 3: The Fare Notes do allow the change free of charge. There are no restrictions to rerouting.

historical fares.

Fare: EUR395.00
Taxes: 23.98BE 17.75XW 70.00YQ
Taxes: 23.98BE 17.75XW 70.00YQ
Conclusion:
Lower fare.
All taxes paid.
FBUFB/KECOFLX+NVA/15SEP09+BG/30K+FARE/EUR345.00+ROE/0.653715
FBUTTL/
FBUFC/BRU SN WAW Q3.82 298.29KECOFLX /-KRK SN BRU Q3.82 221.80K
ECOFLX NUC527.73

Original Form of Payment needs to be added.

Step 12: Since the new fare is lower Galileo requests to create a Balance MCO. Type Y to create.
In case there are new taxes, Galileo will not ask to create an MCO for Refund. In those
cases the travel agent needs to create the MCO manually. Check the MCO manual to
create the Balance MCO.

Step 15: Mention the new ticket number in the box RELATED TKT NUMBER. Issue the MCO
(See MCO manual).

EXCHANGE FOREIGN CURRENCIES IN TICKET

ALL TAXES PAID.

If the origin of the journey / ticket is not the country of ticket issuance.
Original Ticket:
Now the passenger wants to change both flights to 27 June. return-flight to 19 August.
For example: FD18AUGLONEDI/BD.T19JUN08-Y
Step 3: The Fare Notes do allow the change free of charge.
Step 4: Book the new flights. Inbound Y-class is not available, so C-class needs to be booked.
Step 6: Make the new quote. The Fare Notes tell us to use todays fares so an Automated Quote
can be made. Compare the old ticket with the new quote.

Fare: GBP320.00
Equiv: EUR403.00
Taxes: 25.16GB 23.15UB 54.00YQ
New document: Fare: GBP340.00
Equiv: EUR428.00
Taxes: 37.74GB 23.15UB 54.00YQ
Conclusion:
Higher fare
Higher taxes (GB)
Step 7: Open the Fare Build (*FB1) and remove the paid taxes from the filed fare and adjust the
Total (FBUTAX1/ and FBUTTL/)

Add the original Form of Payment to the exchange field.
Step 13: Add the new Form of Payment and press enter. Finish and save the PNR (R+ER)

*HTE

*TE001
*TE002

SECOND RE-ISSUE NEW FARE HIGHER, ALL TAXES PAID

ALL TAXES PAID.
SECOND REISSUE

If the reservation is changed for the second time.
Original Ticket:
Now the passenger has changed his return flights before departure. He will be returning two days
later. The new fare will be higher due to an upgrade and a Change Fee, mentioned as Q-charge in
the Fare Calculation.

Exchanged Ticket:
Today is 22 September. Now the passenger wants to change his return-flight to 30 September.
Cheapest available class is B-class.
For example: FD18AUGAMSTYO/SK.T12JUN08
Step 2: Check the historical penalty and endorsement paragraphs (FN*1/16.18) for the Q-class.
Check the applicable rules of V-class.
Step 3: The Fare Notes do allow the change for EUR100.00.

With a manual Fare Build, the Filed Fare must be created. You will be using historical
fares.
Original documents: Ticket number 0829900587093 and 0829900587214

Original Fare: EUR 1144.00
Additional Fare: EUR 65.00
Paid Q-charge: EUR 100.00
Taxes: 23.98BE 19.32ZO 12.17SW 198.88YR
New document: Fare: EUR 1254.00
Change Fee EUR 100.00
Taxes: 23.98BE 19.32ZO 12.17SW 198.88YR
Conclusion:
Higher fare.
Q-charge for second change.
All taxes paid.
FBUX1/X+FB/BBEXTRA+NVB/30SEP08+NVA/30SEP08+BG/20K
FBUFARE/EUR1454.00+TTL/+ROE/0.653715
FBUFC/BRU SK X/CPH SK TYO 874.99VHBEECO SK X/CPH SK BRU
1043.26BBEXTRA Q305.94 NUC2224.19
FBUEB/NONREF/NONEND
Do not forget to add the Q-charges of both re-issues in this case!

Original Form of Payment needs to be updated.
Check out: EXCH TICKET and ORIG ISSUE are different numbers.


The segment status of the original tickets will be: EXCH.

To retrieve the tickets:
*HTE
*TE001
*TE002

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GALILEO DESKTOP 2.

NO PART OF THIS DOCUMENT MAY BE REPRODUCED,

Edition: May 2010

Galileo Focalpoint Exchange Ticketing May 2010 Page 2 of 62

Galileo Focalpoint Exchange Ticketing May 2010 Page 3 of 62

The structure of this book will be as follows:

General information regarding re-issue / exchange.

General procedures of re-issuance / exchanges in Galileo.

Galileo Focalpoint Exchange Ticketing May 2010 Page 4 of 62

Rebooking and Revalidation.

It is only possible to revalidate a ticket when there is a change of:

Jet Airways does not allow revalidation.

Galileo Focalpoint Exchange Ticketing May 2010 Page 5 of 62

Galileo Focalpoint Exchange Ticketing May 2010 Page 6 of 62

Changes before departure / exchange:

Breakpoints can be changed to the new situation.

Change after departure / re-issue:

Galileo Focalpoint Exchange Ticketing May 2010 Page 7 of 62

The following steps need to be taken to Exchange or Re-issue a ticket.

Step 2: Check the historical penalty and endorsement paragraphs (FN*1/16.18).

Step 4: Book the new flights.

Step 5: Cancel the original flights.

Step 6: Make the new quote.

Step 8: Save the adjusted Quote (FBF or FBFALL)

Step 9: Finish and save the PNR (R+ER)

Step 10: Open the Exchange box (TMUFEX.. or TKPFEX..)

Step 12: If necessary,

Step 13: Finish and save the PNR (R+ER)

Step 14: Exchange / Re-issue the ticket (TKP)

Galileo Focalpoint Exchange Ticketing May 2010 Page 8 of 62

For the example an empty exchange box is shown below.

INPUT: TMUFEX.. (Form of payment EXCHANGE)

Filed Fare E-ticket number

Instead of TMU, TKP can also be used!

1. NEW TICKET INFORMATION:

Information belonging to the new ticket as created by FQ and/or FB.

Galileo Focalpoint Exchange Ticketing May 2010 Page 9 of 62

2. ORIGINAL TICKET INFORMATION:

COUPONS FOR ...:

Galileo Focalpoint Exchange Ticketing May 2010 Page 10 of 62

Before you start with any Fill-in mask in Galileo:

Always check the Insert button is not active!

You can use:

The Exchange screen can be re-opened for control or modify purposes:

The Exchange fill-in-format is fragile!

Galileo Focalpoint Exchange Ticketing May 2010 Page 11 of 62

Galileo Focalpoint Exchange Ticketing May 2010 Page 12 of 62

10. Re-issue of an E-ticket,

Scenarios 11 - 12: Special situations.

11. Exchange of an E-ticket.

12. Second re-issue.

Galileo Focalpoint Exchange Ticketing May 2010 Page 13 of 62

EXCHANGE DOCUMENT: ELECTRONIC TICKET

This situation may occur:

Now the passenger wants to change his return-flight to 19 August.

Step 2: Check the historical penalty and endorsement paragraphs (FN*1/16.18).

Galileo Focalpoint Exchange Ticketing May 2010 Page 14 of 62

Step 5: Cancel the original flight.

Original document: Ticket number 105 9900 587071

Conclusion: all taxes are paid with the original ticket.

Step 8: Save the adjusted Quote (FBF or FBFALL)

Galileo Focalpoint Exchange Ticketing May 2010 Page 15 of 62

Step 10: Open the Exchange box (TMU1FEX1059900587071)

Step 13: Finish and save the PNR (R+ER)