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SERVICE MANUAL
002825MIU (rev. 11/28/06)
SC Table
4.4 SC TABLE
The peak white level is less than 64/255 digits (8 bits) when scanning
the shading plate. (The shading data peak does not reach the specified
threshold)
The scanner home position sensor does not detect the OFF condition
during operation.
B222/B224 4-14 SM
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SC Table
manuals4you.com
Scanner motor driver defective
Scanner motor defective
Harness between SIO board and scanner motor disconnected
Scanner HP sensor defective
Harness between SBU and HP sensor disconnected
1. Check the cable connection between the SIO board and scanner
motor.
2. Check the cable connection between the SBU and HP sensor.
3. Replace the scanner motor.
4. Replace the HP sensor.
shooting
Trouble-
Scanner home position error 2
The scanner home position sensor does not detect the ON condition
during operation.
1. Check the cable connection between the SIO board and scanner
motor.
2. Check the cable connection between the SBU and HP sensor.
3. Replace the scanner motor.
4. Replace the HP sensor.
SM 4-15 B222/B224
SC Table
The black level cannot be adjusted within the target value during the
141 D zero clamp.
Defective SBU
The white level cannot be adjusted within the target during auto gain
control.
B222/B224 4-16 SM
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SC Table
Defective SBU
Defective harness
Defective detection port on the BCU
Defective SIO
-002 D Defective harness
Defective detection port on the BCU
shooting
Trouble-
1. Replace the harness.
2. Replace the SIO.
3. Replace the BCU.
Defective SBU
-003 D Defective detection circuit on the BCU
Defective harness
SM 4-17 B222/B224
SC Table
Defective IPU
Defective connection between IPU and SBU
The copy data security board is not detected when the copy data
security function is set "ON" with the initial setting.
A device check error occurs when the copy data security function is
165 D set "ON" with the initial setting.
Serial number stored in the memory does not have the correct
code.
195 D
NVRAM defective
BCU replaced without original NVRAM
B222/B224 4-18 SM
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SC Table
The polygon mirror motor does not reach the targeted operating speed
within the specified time after turning on or changing speed
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
The polygon mirror motor does leave the READY status within 3
seconds after the polygon motor switches off.
SM 4-19 B222/B224
SC Table
The laser synchronizing detection signal for the end position of LDB [K],
[Y], [M], [C] is not detected for one second after the LDB unit turned on
when detecting the main scan magnification.
B222/B224 4-20 SM
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SC Table
The laser synchronizing detection signal for the start position of the
LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns
on while the polygon motor is rotating normally.
shooting
Trouble-
defective connection
Defective laser synchronizing detector
- -
Defective LDB
Defective IPU
FGATE ON error: Bk
230 D
The PFGATE ON signal does not assert within 5 seconds after
processing the image in normal job or MUSIC for start position [K].
SM 4-21 B222/B224
SC Table
1. Check the connection between the controller board and the IPU.
2. Replace the IPU.
3. Replace the controller board.
FGATE ON error: Y
B222/B224 4-22 SM
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SC Table
FGATE ON error: M
shooting
Trouble-
See SC 230 for troubleshooting details.
FGATE ON error: C
SM 4-23 B222/B224
SC Table
240 C LD error: Bk
241 C LD error: Y
242 C LD error: M
243 C LD error: C
The IPU detects LDB error a few times consecutively when LDB unit
turns on after LDB initialization.
Worn-out LD
- - Disconnected or broken harness of the LD
1. Check and reinstall the image transfer belt unit and PCUs.
2. Check if each toner bottle has enough toner.
3. Replace the ID sensor.
4. Replace the image transfer belt unit.
5. Replace the PCU(s).
6. Replace the laser optics housing unit.
B222/B224 4-24 SM
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SC Table
The shutter close sensor does not detect "ON" for 2000 msec after the
shutter motor turns on.
shooting
Trouble-
2. Replace the shutter on the laser optics housing unit.
3. Replace the shutter motor.
4. Replace the shutter close sensor.
5. Replace the IOB.
The shutter close sensor loses the "ON" signal after the shutter was
closed.
291 C
Defective motor
Change of load to shutter motor
SM 4-25 B222/B224
SC Table
The shutter close sensor detects "ON" after SC 291 has occurred.
292 D
Defective motor
Change of load to shutter motor
The shutter open sensor does not detect "ON" for 2000 msec after the
shutter motor turns on.
B222/B224 4-26 SM
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SC Table
The shutter open sensor loses the "ON" signal after the shutter was
closed.
294 C
Defective motor
Change of load to shutter motor
The shutter open sensor detects "ON" after SC 291 has occurred.
shooting
Trouble-
295 D
Defective motor
Change of load to shutter motor
Both shutter open sensor and close sensor detect "ON" at the same
296 D time.
SM 4-27 B222/B224
SC Table
The measured voltage is not proper when IOB measures the charge
output for each color.
B222/B224 4-28 SM
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SC Table
shooting
Trouble-
1. Check the black, magenta, cyan, or yellow TD sensor connector
and harness between the TD sensor and PCU for damage.
2. Check the drawer connector.
3. Replace the defective PCU.
SM 4-29 B222/B224
SC Table
The machine does not detect the drum position signal for 3 seconds at
the drum phase adjustment.
380 C
Dirty or defective drum gear position sensor
B222/B224 4-30 SM
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SC Table
When the Vsg error counter reaches "3", the machine detects "SC400".
The Vsg error counter counts "1" when the Vsg detected by ID sensor is
more than the value (default: 4.5V) specified with SP3234-005 or less
than the value (default: 3.5V) specified with SP SP3234-006.
shooting
Trouble-
correction coefficient with SP3362-013 to -018. For details,
refer to "ID sensor board" in the Replacement and
Adjustment section.
3. Replace the IOB.
4. Replace the image transfer belt unit.
The motor LOCK signal is not detected for more than two seconds
while the motor START signal is on.
441 D
Motor overload
Defective image transfer unit motor
SM 4-31 B222/B224
SC Table
The image transfer belt contact sensor does not detect the movement
of actuator at the sensor while the polygon motor rotates.
B222/B224 4-32 SM
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SC Table
The paper transfer unit contact sensor does not detect the movement of
actuator at the sensor while the polygon motor rotates.
1. Check the connection between the paper transfer unit and PSU.
2. Replace the paper transfer unit contact sensor.
3. Replace the paper transfer unit contact motor.
shooting
Trouble-
4. Replace the +24V fuse on the PSU.
5. Replace the IOB.
An interrupt checks the status of the power pack every 20 ms. This SC
is issued if the BCU detects a short in the power pack 10 times at D(ac).
SM 4-33 B222/B224
SC Table
The LOCK signal is not detected for 2 seconds when the transport
motor turns on.
An error signal is detected for 0.2 seconds when charging the drum or
development.
B222/B224 4-34 SM
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SC Table
High voltage power: Image transfer/ paper transfer bias output error
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
The thermistor output of the temperature sensor was not within the
prescribed range (0.5V to 4.2V).
The thermistor output of the humidity sensor was not within the
prescribed range (0.01V to 2.4V).
498 C
Temperature and humidity sensor harness disconnected, loose,
defective
Temperature and humidity sensor defective
SM 4-35 B222/B224
SC Table
When the tray lift motor rotates counterclockwise, (if the upper limit
is not detected within 10 seconds), the machine asks the user to
reset the tray.
When the tray lift motor rotates clockwise, (if the upper limit is not
detected within 1.5 seconds), the machine asks the user to reset
the tray.
If one of these conditions occurs three consecutive times, the SC is
generated.
B222/B224 4-36 SM
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SC Table
shooting
Trouble-
For the LCT:
Defective stack transport clutch or connector disconnection
Defective tray motor or connector disconnection
Defective end fence home position sensor or connector
disconnection
Defective upper limit sensor or connector disconnection
Defective tray lift motor or connector disconnection
SM 4-37 B222/B224
SC Table
B222/B224 4-38 SM
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SC Table
shooting
Trouble-
1. Check the cable connections.
2. Check and/or replace the defective component.
SM 4-39 B222/B224
SC Table
The junction gate 1 HP sensor does not detect the home position of
junction gate 1 for 0.15 seconds when the machine starts to detect its
home position.
The junction gate 1 HP sensor does not turn off for 0.1 seconds after
the machine has detected its home position.
The IOB does not receive the lock signal 10 seconds after turning on
the fusing fan.
530 D
Defective fusing fan motor or connector disconnection
Defective IOB
B222/B224 4-40 SM
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SC Table
Ventilation fan (at the left side of the machine) motor-front/rear error
The IOB does not receive the lock signal for 2 seconds after turning on
the ventilation fan motor-front/rear.
531 D
Defective ventilation fan motor-front or rear
Replace the ventilation fan (at the left side of the machine) motor-front
or rear.
shooting
Trouble-
The machine does not detect the fan motor lock signal for 2 seconds
while the IH coil fan turns on.
Disconnected harness
532 D Overload on the IH coil fan motor
Defective IH coil fan motor
Defective IOB
SM 4-41 B222/B224
SC Table
The machine does not detect the fan motor lock signal for 2 seconds
while the IH inverter fan turns on.
Disconnected harness
533 D Overload on the IH inverter fan motor
Defective IH inverter fan motor
Defective IOB
The machine does not detect the fan motor lock signal for 2 seconds
while the second duct fan turns on.
Disconnected harness
534 D Overload on the second duct fan motor
Defective second duct motor
Defective IOB
B222/B224 4-42 SM
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SC Table
The machine does not detect the fan motor lock signal for 2 seconds
while the paper exit fan turns on.
Disconnected harness
535 D Overload on the paper exit fan motor
Defective paper exit motor
Defective IOB
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
The IOB does not receive the lock signal 10 seconds after turning on
the fusing/paper exit motor.
540 D
Motor overload
Defective fusing/paper exit motor
SM 4-43 B222/B224
SC Table
B222/B224 4-44 SM
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SC Table
Defective PSU
Defective IOB
543 A Defective BCU
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Defective PSU
Defective IOB
544 A Defective BCU
Defective fusing control system
SM 4-45 B222/B224
SC Table
The zero cross signal is detected three times even though the
heater relay is off when turning on the main power.
The zero cross signal is not detected for 3 seconds even though
the heater relay is on after turning on the main power or closing the
front door.
The detection error occurs twice or more in the 11 zero cross signal
detections. This error is defined when the detected zero cross
547 D
signal is less than 39.
B222/B224 4-46 SM
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SC Table
The fusing belt sensor does not detect change in the actuator for 0.5
seconds after the fusing/paper exit motor has turned on.
shooting
Trouble-
3. Replace the fusing belt sensor.
4. Replace the IH inverter.
5. Check the connection between IH inverter and IOB.
The ferrite roller HP sensor does not detect the ferrite roller home
position for 4 seconds after the fusing/paper exit motor has turned on.
SM 4-47 B222/B224
SC Table
B222/B224 4-48 SM
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SC Table
Defective PSU
Defective IOB
553 A
Defective BCU
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Defective PSU
Defective IOB
554 A
Defective BCU
Defective fusing control system
SM 4-49 B222/B224
SC Table
The paper jam counter for the fusing unit reaches 3 times. The paper
jam counter is cleared if the paper is fed correctly.
559 A This SC is activated only when SP1159-001 is set to "1" (default "0").
Remove the paper that is jammed in the fusing unit. Then make sure
that the fusing unit is clean and has no obstacles in the paper feed path.
B222/B224 4-50 SM
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SC Table
The temperature of the pressure roller does not reach the ready
temperature for 120 seconds after the fusing lamp has turned on.
562 A
Defective thermistor
Defective fusing lamp
shooting
Trouble-
Pressure roller overheat 3 (software error)
Defective PSU
563 A
Defective IOB
Defective BCU
SM 4-51 B222/B224
SC Table
Defective PSU
Defective IOB
564 A
Defective BCU
Defective fusing control system
When the fusing unit is not running in the ready condition, the pressure
roller fusing lamp keeps ON full power for 180 seconds or more.
565 A
Broken pressure roller fusing lamp
B222/B224 4-52 SM
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SC Table
The zero cross signal is not detected for 1 second or more after the IH
inverter has turned on.
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SM 4-53 B222/B224
SC Table
The output current from the IH inverter does not reach the proper value
when the IH inverter turns on.
The IH inverter does not get the communication signal from the IOB.
B222/B224 4-54 SM
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SC Table
The fusing belt sensor does not detect a change in the fusing unit
actuator for 0.5 seconds.
shooting
Trouble-
2. Replace the fusing belt sensor.
3. Replace the IH inverter.
4. Check the connection between IH inverter and IOB.
The IH coil unit full power (1250W) continues for 220 seconds or more.
Defective IH inverter
Defective BCU
Defective IOB
585 A Broken connection between IH inverter and IOB
Defective thermopile
SM 4-55 B222/B224
SC Table
Defective IH inverter
Defective IH inverter fan
587 D
Clogged IH inverter fan intake at the right rear cover
Incorrect input paper type to the machine
B222/B224 4-56 SM
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SC Table
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SM 4-57 B222/B224
SC Table
- - Cable problems
IOB problems
BCU problems
PSU problems in the machine
Main board problems in the peripherals
Logging only.
B222/B224 4-58 SM
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SC Table
The controller sends data to the accounting device, but the device does
not respond. This occurs three times.
CTL
632
B
shooting
Trouble-
MF accounting device error 2
The accounting device sends the controller the report that indicates a
backup RAM error has occurred.
CTL
634 Defective controller of the MF accounting device
B
Battery error
SM 4-59 B222/B224
SC Table
The accounting device sends the controller the report that indicates the
battery voltage error has occurred.
CTL
635 Defective controller of the MF accounting device
B
Battery error
CTL
650 Communication error of the remote service modem (Cumin-M)
B
Authentication error
Incorrect SP settings
-001 -
Disconnected telephone line
Disconnected modem board
1. Check and set the correct user name (SP5816-156) and password
(SP5816-157).
B222/B224 4-60 SM
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SC Table
Same as -001
Both the NIC and Cumin-M are activated at the same time.
-011 -
Same as -001
The modem board does not work properly even though the setting of
shooting
Trouble-
the modem board is installed with a dial up connection.
-012 -
Same as -001
SM 4-61 B222/B224
SC Table
EEPROM error
Caused by noise
B222/B224 4-62 SM
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SC Table
Controller stalled
shooting
Trouble-
CTL Controller board installed incorrectly
672
D Controller board defective
Operation panel connector loose or defective
The controller is not completely shutdown when you turn the main
switch off.
SM 4-63 B222/B224
SC Table
B222/B224 4-64 SM
manuals4you.com
SC Table
shooting
Trouble-
RFID: Unit check error
The machine gets RFID communication error even the toner cartridges
683 B have not been installed in the machine.
Caused by noise
The BCU does not receive a memory address command from the
controller 120 seconds after paper is in the position for registration.
Loose connection
687 D
Defective controller
Defective BCU
SM 4-65 B222/B224
SC Table
When the machine turns on, recovers from the energy save mode
or front and right doors are opened and closed, a time out error for
communicating with the IOB occurs.
The IOB detects the break signal from the IH inverter after a
communication between the IOB and IH inverter has already been
689 D detected.
The IOB fails to communicate with IH inverter three times after the
IOB has detected the break signal from the IH inverter.
Defective IOB
Defective IH inverter.
B222/B224 4-66 SM
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SC Table
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No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
1. Replace the DF drive board if the pick-up motor does not work
correctly.
2. Replace the pick-up motor.
3. Replace the original stopper HP sensor.
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
1. Replace the DF drive board if the pick-up motor does not work
correctly.
2. Replace the pick-up motor.
3. Replace the pick-up roller HP sensor.
SM 4-67 B222/B224
SC Table
After moving away from the guide plate position sensor, the exit guide is
not detected at the home position within the prescribed time. The 1st
detection failure issues a jam error, and the 2nd failure issues this SC
code.
The shift roller HP sensor of the upper tray does not activate within the
prescribed time after the shift tray starts to move toward or away from
the home position. The 1st detection failure issues a jam error, and the
2nd failure issues this SC code.
B222/B224 4-68 SM
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SC Table
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
For the 2000/3000-sheet (booklet) finisher
Staple movement is not finished after a certain time.
For the 1000-sheet finisher
The stapler motor does not switch off within the prescribed
time after operating.
The HP sensor of the staple unit does not detect the home
740 B position after the staple unit moves to its home position.
The HP sensor of the staple unit detects the home position
shooting
Trouble-
after the staple unit moves from its home position.
Staple jam
Motor overload
Defective stapler motor
SM 4-69 B222/B224
SC Table
The stapler does not return to its home position within the specified time
after stapling.
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
741 B
Defective stapler rotation motor
Overload to the stapler rotation motor
Defective stapler rotation HP sensor
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
For the 2000/3000-sheet (booklet) finisher
Staple movement is not finished for a certain time.
For the 1000-sheet finisher
The stapler HP sensor is not activated within the specified time
742 B
after the stapler motor turned on. (first detection: jam error,
consecutive twice detection SC code).
Motor overload
Loose connection of the stapler home position sensor
Loose connection of the stapler movement motor
Defective stapler home position sensor
Defective stapler movement motor
B222/B224 4-70 SM
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SC Table
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
For the 2000/3000-sheet (booklet) finisher
The front stapler unit saddle-stitch motor does not start operation within
743 B
the specified time.
shooting
Trouble-
Motor overload
Loose connection of the front stapler motor
Defective front stapler motor
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
For the 2000/3000-sheet (booklet) finisher
The rear stapler unit saddle-stitch motor does not start operation within
744 B
the specified time.
Motor overload
Loose connection of the rear stapler motor
Defective rear stapler motor
SM 4-71 B222/B224
SC Table
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
750 B The upper tray paper height sensor does not change its status with the
specified time after the tray raises or lowers.
The punch HP sensor is not activated within the specified time after the
punch motor turned on. The 1st detection failure issues a jam error, and
the 2nd failure issues this SC code.
1. Check the connections and cables for the punch motor and HP
sensor.
2. Check for blockages in the punch motor mechanism.
3. Replace the punch HP sensor and/or punch motor
4. Replace the finisher main board.
B222/B224 4-72 SM
manuals4you.com
SC Table
The folder plate moves but is not detected at the home position within
the specified time. The 1st detection failure issues a jam error, and the
2nd failure issues this SC code.
1. Check the connections and cables for the folder plate motor and
HP sensor.
2. Check for blockages in the folder plate motor mechanism.
shooting
Trouble-
3. Replace the folder plate HP sensor and/or folder plate motor
4. Replace the finisher main board.
The punch unit moves but is not detected at the home position within
the specified time. The 1st detection failure issues a jam error, and the
2nd failure issues this SC code.
763 B
Motor harness disconnected, loose, defective
Defective motor
SM 4-73 B222/B224
SC Table
The paper position sensor moves but is not detected at the home
position within the specified time. The 1st detection failure issues a jam
error, and the 2nd failure issues this SC code.
764 B
Motor harness disconnected, loose, defective
Defective motor
The machine recognizes the finisher, but does not recognize the bridge
unit.
791 D
Defective connector
Broken harness
1. Check the connections between the bridge unit and the machine.
2. Install a new bridge unit.
B222/B224 4-74 SM
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SC Table
Finisher error
The machine does not recognize the finisher, but recognizes the bridge
unit.
shooting
Trouble-
Watch-dog error
CTL
819 Fatal error
D
SM 4-75 B222/B224
SC Table
Memory error
B222/B224 4-76 SM
manuals4you.com
SC Table
Defective CPU
Defective memory
Defective flash memory
Incorrect software
CPU error
shooting
Trouble-
During the self-diagnostic, the controller CPU detects an error. There
are 47 types of error code (0001 to 4005) depending on the cause of
the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.
[0702]
[0709] CPU/Memory Error
[070A]
SM 4-77 B222/B224
SC Table
ASIC error
B222/B224 4-78 SM
manuals4you.com
SC Table
The CPU checks if the ASIC timer works correctly compared with the
CPU timer. If the ASIC timer does not function in the specified range,
this SC code is displayed.
shooting
Trouble-
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Loose connection
- - Defective HDD
Defective controller
SM 4-79 B222/B224
SC Table
PHY IC error
[6104]
The PHY IC on the controller cannot be correctly recognized.
[1401]
Self-diagnosis error: Standard NVRAM
The controller cannot recognize the standard NVRAM installed or
detects that the NVRAM is defective.
B222/B224 4-80 SM
manuals4you.com
SC Table
[15FF]
Self-diagnostic Error: RTC/optional NVRAM
The RTC device is not detected.
CTL
826 RTC defective
D
NVRAM without RTC installed
Backup battery discharged
shooting
Trouble-
827
D [XXXX]: Detailed error code
Verification error
Loose connection
[0201]
Defective SDRAM DIMM
Defective controller
SM 4-81 B222/B224
SC Table
B222/B224 4-82 SM
manuals4you.com
SC Table
Defective IEEE1394
CTL
851 Defective controller.
B
shooting
Trouble-
1. Turn the main switch off and on.
2. Replace the IEEE1394 interface board.
3. Replace the controller.
SM 4-83 B222/B224
SC Table
B222/B224 4-84 SM
manuals4you.com
SC Table
shooting
Trouble-
The HDD does not become ready within 30 seconds after the power is
supplied to the HDD.
Loose connection
CTL Defective cables
861
D Defective HDD
Defective controller
SM 4-85 B222/B224
SC Table
While reading data from the HDD or storing data in the HDD, data
CTL
864 transmission fails.
D
Defective HDD
B222/B224 4-86 SM
manuals4you.com
SC Table
SD card error
shooting
Trouble-
867
D
1. Install the SD card.
2. Turn the main switch off and on.
SM 4-87 B222/B224
SC Table
B222/B224 4-88 SM
manuals4you.com
SC Table
shooting
Trouble-
Delete All error 2: Data area
1. Turn the main switch off/on and try the operation again
SM 4-89 B222/B224
SC Table
B222/B224 4-90 SM
manuals4you.com
SC Table
The 'all delete' function cannot be executed but the Data Overwrite
Security Unit (B735) is installed and activated.
CTL
877
D Defective SD card (B735)
SD card (B735) not installed
1. Replace the NVRAM and then install the new SD card (B735).
2. Check and reinstall the SD card (B735).
shooting
Trouble-
File format converter error
SM 4-91 B222/B224
SC Table
B222/B224 4-92 SM
manuals4you.com
SC Table
shooting
Trouble-
Printer font error
Defective HDD
Data inconsistency (e.g., caused by power failure)
CTL
925
D When SC 860-865 keep occurring:
1. Follow the troubleshooting procedures.
In other cases:
1. Initialize the netfile partition.
2. Initialize the hard disk.
3. Replace the HDD.
SM 4-93 B222/B224
SC Table
Defective software
Defective controller
CTL
990 Software error
D
Undefined error
CTL
992 Defective software program
D
B222/B224 4-94 SM
manuals4you.com
SC Table
An error occurred because the number of records exceeded the limit for
images managed in the service layer of the firmware. This can occur if
CTL
994 there if there are too many application screens open on the operation
C
panel.
shooting
Trouble-
The information on the controller board does not match that of the
CTL
995 machine
D
Wrong controller board installed
SM 4-95 B222/B224
SC Table
3. For a fax operation problem, simplify the nesting of the fax group
addresses.
4. Take necessary countermeasures specific to the application
program. If the logs can be displayed on the operation panel, see
the logs.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image
file), the problem may be caused by a software error. In this case, the following data and
information needs to be sent back to your product specialist. Please understand that it may
take some time to get a reply on how to solve the problem, because in some cases the
design staff in Japan must analyze the data.
Symptom / Possible Causes / Action taken
Summary sheet (SP mode Printer SP, SP1-004 [Print Summary])
SMC - All (SP5-990-001)
SMC - Logging (SP5-990-004)
Printer driver settings used when the problem occurs
All data displayed on the screen (SC code, error code, and program address where the
problem is logged.)
Image file which causes the problem, if possible
B222/B224 4-96 SM
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