ERVIN C.

CHOCOL
Evanston, IL 312.768.3401
https://www.linkedin.com/in/ervchocol ervchocol@outlook.com

ACCOMPLISHED SECURITY MANAGER

Large Physical Security Operations | Multiple Dispersed Sites | Proven Leader | Performance Improvements

A top-performing client focused security leader who exceeds client expectations for public and private organizations.

A qualified competent security services manager with extensive experience in various client environments such as industrial,
office, retail and public buildings with a track record of success including:

Effectively directs security services and subcontractor companies for 75 dispersed sites.
Maximizes profits by managing efficiently and minimizing turnover.
Ensures client satisfaction by always being responsive to their needs and requests.
Proven supervisor by gaining trust and loyalty of staff and supporting their professional development.
Key contributor to renewal of client contract.
Provides a safe and secure environment for people and property by continuously evaluating security effectiveness,
initiating and monitoring improvements.
Produces improved performance of security officers by leading implementation of process improvements, post orders
documentation and training.
Consistently exceeds client expectations by recruiting, selecting and developing staff, including reporting managers and
supervisors.
A sound knowledge of P & L statements.

Benefits any organization by delivering and maintaining large security operations.

Areas of Expertise
Security Management Leadership Process Improvements
Client Relationships Multi-Site Oversight Operational Management
Strategic Planning/Analysis Developing Procedures Staff Development and Appraisal
Organizational Planning Recruitment/Selection Billing, Payroll
Performance Management Staff Training Scheduling
KPI Development/Reporting Microsoft Office Management Reports

Professional Experience
G4S SECURE SOLUTIONS, CHICAGO, IL 2003 2016
PROJECT M ANAGER/ACCOUNT M ANAGER - SECURITY
Directed multi-site security services and 2 subcontractor companies, at 75 dispersed sites.
Provided performance management, organizational planning, training, scheduling, billing and payroll.
Selected and developed a large, culturally diverse staff, to fulfill client obligations.
Provided a safe and secure environment for people and property by continuously evaluating security effectiveness,
initiating and monitoring improvements.
Designed a thorough training checklist utilized for company and subcontractor security officers, which increased their
performance.
Created a 90 question learning exercise on client post orders that significantly improved the knowledge, and
effectiveness of security officers on the account.
Authored new detailed client post orders, which dramatically enhanced security officer performance and client
satisfaction.
Developed a report for subcontractors that identified and quantified lost man-hours, resulting in a reduction from 50 to 6
hours per month.
Implemented a new billing process, including subcontractor auditing, which reduced invoice errors and improved
accuracy resulting in zero invoice discrepancies and no overcharging to the client.
 ERVIN C. CHOCOL
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Early Career
PINKERTON SERVICE CORP., CHICAGO , IL, SITE SUPERVISOR 2001-2003
Joined this company at clients request when contract awarded to Pinkerton because of a national contract.
Supervised security officers at office buildings. Scheduled and trained officers.
Provided access control.

GLENBROOK SECURITY SERVICES INC., W HEELING, IL, LEAD OFFICER /SITE SUPERVISOR -PART TIME 1993-2001
Supervised security officers at office buildings. Scheduled and trained officers.
Provided access control.

Education
Bachelor of Arts in Psychology (Minor Business)
Southern Illinois University, Carbondale, IL