MELANIE HAYNES, MHS, HS-BCP, CAADC

Email: mhaynes_contactintern@yahoo.com
E-Portfolio: www.mhaynes1913.weebly.com
LinkedIn: www.linkedin.com/in/MelanieHaynesMSHSBCP

Statement: An exuberant human services professional working to ensure the practical and
theoretical guidance and management necessary to support the mental health and well-being of the
nation.

Qualifications Profile: A distinguished Executive Professional with expertise in multiple levels of

customer service, team leadership in the mental health and human services field. Demonstrated
success in Clinical Supervision, Case Management and Counseling. Well- organized, results- oriented
individual with proven ability to implement standards, procedures, and processes to improve
efficiency while maintaining high levels of quality service. Solid management skills, capable of
leading and motivating individuals to maximize levels of productivity while forming a cohesive
team environment. Exceptional communicator, focused on building formal relationships with the
resourcefulness and innovation of community providers and strong supportive relationships with
consumers.

AREA OF EXPERIENCE: Case Management, Family Therapy, Microsoft Word, Counseling

Psychology, CBT, Psychotherapy, Anger Management, Individual Counselling, Conflict Resolution,
Behavior Modification, Family Services, Public Speaking, Child Development, Crisis Intervention,
Group Therapy, Behavioral Health, Psychology, Interventions, Social Services, Community Outreach,
Mental Health Counseling, Play Therapy, PTSD Counseling, and Administration of Human Services
field. Leadership. Supervision. Team Building. Strategic Planning. Policy Development. Grant
Management. Regulatory Compliance. Training & Development. Crisis Management. Special
Projects.

Knowledge, Skills & Assessments:

Assessment, Treatment Planning and Outcome Evaluation
Prioritize forms of service to meet client needs. Identify presenting problems. Select services
appropriate to help a specific person or group. Identify barriers to the provision of services.
Establish service goals. Identify client support systems. Monitor client progress toward service
goals. Assess client strengths and weaknesses. Identify obstacles to treatment progress. Prepare a
timeline for provision of services.

Theoretical Orientation/ Intervention

Educate clients on available services. Utilize basic counseling skills. Educate clients concerning their
present issues/ problems. Promote healthy lifestyle choices. Connect clients with advocacy services.
Provide problem- solving and decision- making skill training. Use prevention strategies. Select
intervention activities related to service goals. Balance client needs with needs of social systems.
Use evidence- based interventions.
 Case Management, Professional Practice and Ethics
Collaborate with professionals from other disciplines. Identify community resources.
Utilize a social services directory. Coordinate delivery of services. Participates as a member of a
multidisciplinary team. Determine local access to services. Maintain a social services directory.
Participate in case conferences. Serve as a liaison to other agencies. Coordinate service plan with
other service providers.

Administration, Program Development, Evaluation and Supervision

Work within the organizational chain of authority. Maintain effective relationships with agency
administrator. Utilize technology for recordkeeping. Participate in staff decision- making processes.
Communicate information through oral/ written presentations. Evaluate service effectiveness.
Inform the public and other professionals about human services. Conduct administrative and
managerial tasks associated with services. Obtain and review existing agency/ organization data.
Evaluate services and programs.

BACKGROUND TRAININGS & COURSES INCLUDE: NOT ALL LISTED

Case Management Crisis Intervention Mental Health Counseling
Family Therapy Behavior Modification Group Therapy
Rational Living Therapy (RTI) Public Speaking Play Therapy
Community Outreach Cognitive Behavioral Therapy (CBT) PTSD Counseling
Assessment/Mgt. of PTSD &TBI Marriage & Family Stewards of Children
Combat Stress, Couples & PTSD Ethnic Groups & Minorities Grant Writing/
Management
Neuropsychiatry of TBI Theories Cultural Competence of Personalities
Program Evaluation
Group Dynamics Aggression Replacement
Child Abuse: Recognition & MANDT Training (ART)
Investigation Sanctuary Gang Awareness
NCAC Extended Forensic Model Poly- Victimization Street Smarts
Forensic Interviewing Skills for Child Foundations & Managing Vicarious Emotional Intelligence in
Conflict Management
Abuse Trauma
MST Therapist Trained

Professional Certifications:

Rational Living Therapist Level- One.

Human Services Board Certified Practitioner (HS-BCP)
Certified Advanced Alcohol and Drug Counselor (CAADC)

Clinical Practicum

The Center for Child Development (Amanda Gordy, MSW/Dr. Kietra Winn, DSW/ Lisa Savage,
LCSW) Elementary School Counselor 8/2016- Present.
VisionQuest (Carlton Adams, MSW Program Director) 126 Hours worked Admin Assistant 5/14-
8/14

ContactLifeLine (Iris Drane, MSW) 400 Hours worked

9/2012- 05/2013 MSW Student Intern (Sexual Assault Specialist)

Stockley Center (Dr. N Centers, MD) 40 Hours worked 6/2012-7/2012- Shadowed Dr.
Centers, MD

Professional Duties include:

Duties include: managing contracts, developing guidelines, procedures, regulations and objectives
for the varied contractors, coordinating the activities of contractors to ensure that their efforts are
supported in an efficient and effective manner, monitoring, collecting, evaluating and analyzing
program data from contractors, and working with other local agencies and community
organizations to ensure there is no duplication of effort and maximize resources.

Monitors, evaluates, collects and analyzes program data. Provides technical assistance and
recommends course of action.
Prepares interpretative reports of program goals and objectives, provision of services and
programs/services ability to meet standards and regulations.
Participates in developing policies, regulations, forms, proposal requests, implementing new
procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares
grant applications.
Acts as liaison with operations' staff, State/Federal agencies and community organizations.
Analyzes problems, applies policy to problem situations, responds to requests for
information and questions regarding services.
Assists as consultant, coordinator/liaison for special programs and/or projects.
Assesses impact of proposed rules on current operations financially and programmatically.
May supervise professional staff engaged in monitoring functions, special projects and/or
clerical staff performing record keeping functions.
Interviews client, family and/or professional sources to determine clients needs for a variety
of social services which may include employment, job search and basic skills remediation.
Develops a comprehensive cost effective service plan utilizing in-house sources, referrals,
contracted providers and/or institutions.
Conducts on-going monitoring and assessment of service delivery for optimum quality and
efficiency, and authorizes and recommends changes and adjustments as needed.
Maintains comprehensive case records, summaries, statistical and narrative reports and
completes required forms.
Establishes effective working relationship with clients, family, community and professional
sources.
Provides specialized casework and counseling services in such areas as protective, adoption
and options counseling.
Provides direct casework service through individual/group conferences, counseling and/or
site visits.
Supplies information and responses to inquiries regarding services for clients, family,
community and government agencies.
 May provide supportive casework to clients prior to, during or after hospitalization based
upon physicians diagnosis and recommended treatment.

Employment History:

State of Delaware Division of Substance Abuse and Mental Health/Crisis Intervention Services
Psychiatric Social Worker II 11/2016- Present
(Human Resources Contact (302-744-4757)

Psychiatric social work is a specialized type of medical social work that involves supporting, providing
therapy to, and coordinating the care of individuals who are severely mentally ill and who require
hospitalization or other types of intensive psychiatric help. Psychiatric social workers are employed in a
wide range of settings, ranging from intensive inpatient wards to outpatient psychiatric clinics.
Psychiatric social workers complete a variety of tasks when working with clients, including but not
limited to:

Job Description:
Conduct psychosocial assessment with the patient after admission into the Integrated Health
Home
Conduct family, group or individual psychotherapy as needed
Contribute to patient development and help them maintain stable functioning
Assist in the early detection of at risk clients
Assist in the development of plans to prevent worsening patients condition
Provide Psycho-educational Classes to promote education that either supplements or replaces
individual consultative treatment
Determine the urgency of patients need
Provide treatment to children, adolescents and adults
Render immediate cum appropriate guidance as well as therapy for members in need of
clinical services or in crisis
Provide clinical consultation in a health care environment in regards to family interactions,
community resources and socio-cultural determinants
Provide counseling, resource information, telephone assessment and referrals

Psychotherapeutic Children Services (PCS) 2/2015- 5/2016 ( 2,500 + Hours worked)

(Human Resources contact 302-678-9962)

Directly responsible for the supervision, and quality assurance of all clinical program operations
under geographic locations and outpatient therapeutic treatment.

Selected Accomplishments:

Serve on a multidisciplinary clinical team to provide, facilitate leadership, strategic

treatment planning to improve program continuation and growth.
 Responsible for direct clinical care management services to youth and their families
through weekly visits. Support to the families, in their homes and community through the
wraparound module.
Responsible for departmental goals and objectives are accomplished within an identified
time frame.
Provide On-call crisis intervention responsibilities.
Responsible for providing and facilitating Child and Family Team meetings.

Provide strength and needs assessments, develop individualized service plans, facilitate
school meetings to avoid Out of Home placement.
Advocate for youth through the court system.
Work alongside DYRS and PBH in developing strategies in the best interests of the family.
Participate in community based activities.
Work with providers and community resources.
Implemented quality assurance program and conducted daily reviews of treatment plans,
case notes and written correspondence verify that such documents meet all regulatory and
accreditation standards.
Multisystemic Therapist

MST Services is dedicated to helping communities, states and nations implement Multisystemic
Therapy to improve the lives of youth with anti-social behavior and the lives of their families. MST
provides any combination of the following services to the youth and family as needed:
Family therapy. Marital therapy. Individual youth counseling. Individual parent counseling.
Evaluation of the youths peer network and arranging alternative activities. Consultation
with schools. Coordination of activities with school systems, court, and/ or other social
services agencies, arranging psychiatric consultation.

MST has been shown to:

Decrease rates of antisocial behavior and other clinical problems. Improve family relations and
school performance. Achieve these outcomes at a cost savings by reducing the use of out-of-home
placements such as incarceration, residential treatment and hospitalization.

MST specializes with youth within the Juvenile Justice System in the following areas:

Child Abuse and Neglect. Psychiatric. Substance Abuse. Problem Sexual Behavior
Truancy.

VisionQuest 3/2013-1/2015 (4,500+ hours worked)

(Terri Rayfield HR Director 302-661-1826)

Provide Intensive in home Counseling Services to at youth ages 12-18 years of age with Behavioral,
Emotional and/or Psychological issues that may interfere within their home and/or social activities.
Identify the Strengths and Needs of the youth and family and Provide wraparound services for the
team. Develop an Individualized Service Plan for the family and youth. Provide weekly and monthly
notes on sessions.

Selected Accomplishments:

Serve on a multidisciplinary clinical team to provide, facilitate leadership, strategic

treatment planning to improve program continuation and growth.
Responsible for direct clinical care management services to youth and their families
through weekly visits. Support to the families, in their homes and community through the
wraparound module.
Responsible for departmental goals and objectives are accomplished within an identified
time frame.
Implemented quality assurance program and conducted daily reviews of treatment plans,
case notes and written correspondence verify that such documents meet all regulatory and
accreditation standards.
Provided and/ or coordinated clinical trainings for all clinical staff on topics relevant and
required for consumer services.
Facilitated team Case Conference on a weekly basis to ensure coordinated implementation
of treatment plans and service utilization such that the comprehensive care of consumers.
9/2013-01/2015 Program Supervisor (Sussex County), Pre-Trial Case Manager
Oversees the implementation of all services to the youth on their caseload. Assumes overall
responsibility of the treatment area in the absence of Clinical Director. Provides crisis
management interventions. Rational Living Therapy Certified. Provides direct services
including but not limited to:
Accountability. Aggression Replacement Training (ART). Cognitive Behavioral Self-Counseling
(CBT). Sanctuary Psycho- educational Groups. Street Smart. Girls Self-esteem. Parent Support
Groups Family Meetings. Community Service. Guided Recreation. Casey Life
Skills. Drug, Alcohol & STD seminars
3/2013-9/2013 Youth & Family Specialist & Community Care Supervisor
Provides services to youth at the direction of program supervisor to fulfill the services requested
by the Delaware DSCYF Probation Officers. Services include: Accountability, Community service,
Guided recreation, Family meetings, CBT, ART, Sanctuary, Casey life skills, Girls self- esteem and
Street smart.
3/2013- 01/2015 Aggression Replacement Training Facilitator (A.R.T)

Provides 1 hour group sessions focusing on Anger control, Moral reasoning & Skill streaming

New Behavioral Network 11/2012-09/2013 (107.5 hours worked)

(Human Resources contact 302-892-9210)

Provide face-to-face interventions to reduce undesirable behaviors and assist youth in building
appropriate behaviors and therapeutic relationships in the home and school setting. Document
session notation in cyber system. Participate in Child and Family Team Meetings. Strong
communication with in home counselor.
 11/2012- 9/2013 Behavioral Interventionist
Provide assistance to clients to meet treatment plan goals. The BI provides service
according to the prescribed treatment plan. Treatment is time- limited and is geared to
facilitate children and their families to develop community- based supports to promote
healthy functioning. Duties include:

Knowledge of growth & development as it relates to pediatric and adolescent

population.

Cultural/ social/ religious practices that affect treatment modalities.

Maintains a safe, appropriate environment that promotes and enhances

treatments goals. Participates in treatment planning and documents treatment
goals and family counseling sessions as required.

Peoples Place RAD (January 2012- July 2012) (100 Hours Worked)

(Human Resources contact 302-422-8026)

Residential Detention Direct Care Staff

Performs difficult professional supervisory and administrative work in supervising the activities of
a residential secure juvenile detention center. Exercises general supervision over the shift
operations of the detention center. Plans, schedules, assigns and reviews work of counselors.
Interprets policy and procedures for employees and juveniles. Resolves conflict between juveniles
or employees.

Knowledge, Skills & Abilities

Comprehensive knowledge of adolescent development, psychology, family dynamics,
developmental disabilities, medical and mental health issues including suicidal behaviors,
and drug and alcohol abuse as they relate to delinquent youth and knowledge of the
juvenile justice system.
Special Requirements
Current tuberculin test, CPR, First Aid & AED, Crisis Intervention, Medical Administration
Certifications and training required by policy and standards.

Education: Master of Clinical Social Work, Widener University, June 2018

Masters of Administration of Human Services, Wilmington University, 2014 3.47 GPA Masters of
Social Work, Delaware State University, May 2013 1 year complete.
Bachelor of Science in Behavioral Science, August 2012 3.25 GPA
Wilmington University, Delaware

Professional Memberships: 2014 Administration Human Services honors 3.67 Tau

Upsilon Alpha, 2012 Deans list 3.58 GPA, Behavioral Science Honors Pi Gamma Mu, Administration
Human Services Club, Behavioral Science Club, National Association of Social Workers (NASW),
National Organization for Human Services (NOHS), American Academy of Experts in Traumatic
Stress (AAETS), National Center for Crisis Management (NCCM), National Organization of Forensic
Social Workers (NOFSW), The National Organization of Cognitive Behavioral Therapist (NACBT).
NCNW, NAACP, Delta Sigma Theta Sorority, Inc.

HONORS AND AWARDS:

Service Acknowledgements: United States Presidential Gold Medal for Volunteerism

1,000hrs, Letters from Vice President Joe Biden, First Lady Michelle Obama, Senator Tom Carper,
Gov. Jack Markell, Mayor Baker

References Available.