Client & Project Name

Project Library Link

Project Folder Structure

S.no Tasks
1 Functional Details
1.1 Business Overview
1.2 Functional flow
1.3 User Acess Process
1.4 Screens and Menus

2 Infrastucture and Access details

2.1 Server Details ( Windows/ Unix/ Web )
2.2 Database
2.4 Code Location and Url Information (Production/QA/Dev)

3 Architecture and Technical Details

3.1 System Architecture / Technical Overview
3.2 System directory structure and files (Open GE Code structure )
3.3 Code walkthrough
3.4 Config File Setup
3.5 Database Connectivity

4 Interface Design Details

4.1 Source Systems
4.2 Downstream Systems

5 Scheduled Job Details

5.1 Informatica Jobs.
5.2 Appworx Jobs.
5.3 Windows based Jobs.
5.4 Unix Jobs

6 History of Tickets
6.1 About type of tickets that we used to get frequently and its corresponding solutions/fix.

7 Recent/Backlog Enhancements
7.1 Any recent enhancement/changes were completed in the application.
7.2 Any Upcoming Upgrades/ release or any backlogs to the application.

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 8 Maintenance Activity
8.1 Daily/weekly/Monthly monitoring activites.
8.2 IT Risk Assessments (SOD,SCABBA,HPA, ARP)
8.3 TCO Accuracy and Right sizing Plan.

9 Contacts & Sign Off

Contacts about the
9.1 IM Owner, Functional Owner, DB/ Unix/Appworx/Informatica, Interface systems.

Perl App Support

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 NA

Current Status Start Date End Date Reference document link

Not Yet Started

Not Yet Started
Not Yet Started
Not Yet Started

Not Yet Started

Not Yet Started
Not Yet Started

Not Yet Started

Not Yet Started
Not Yet Started
Not Yet Started
Not Yet Started

Not Yet Started

Not Yet Started

Not Yet Started

Not Yet Started
Not Yet Started
Not Yet Started

Not Yet Started

Not Yet Started

Not Yet Started

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Not Yet Started
Not Yet Started
Not Yet Started

Not Yet Started

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Not Yet Started
In Progress
Completed

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Resource

Application Level access[PROD]

Application Level access[QA]
Application Level access[DEV]
Database Access
Database Dev
Database QA
Database PROD
Unix Access
Dev Unix Servers
QA Unix Servers
Prod Unix Servers
Application Servers
Dev Server
QA Server
Prod Server
Appworx Details
Appworx Master
Informatica Details
Informatica folder name
Application Code
openge folder /teamsite path
Functional IDs Details
Database
Appworx
Informatica
Others (If Any)
Application Document Libraries

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Access Details

<<prod url>>
<<qa url>>
<<dev url>>

db instance and schema name

db instance and schema name
db instance and schema name

NA

NA

<<openge name>>

NA
NA

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 <<Filled by Dev Ops Support Team>>

How to request Verification about Access?

via IDM
manually
manually

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y Dev Ops Support Team>>

Comments

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< High Level Diagram of an Application>

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 < Any interfaces such as Informatica, Appworx, Web methods , third party services and how it works
-expecting a flow diagram >

Not Applicable

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S.no Job name Job description/ Purpose How frequently it runs and its timings

Not Applicable

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 <<Filled by Dev Ops Support Team>>
Is Dev Ops Team verfied
these jobs atleast once ? Comments

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 Reference Root
Sr.No Category Case ticket #s Cause

<<Please capture and document the following

items here in this tab>>
- Repeating issues that we used to get as part of
tickets.
- All other issues/activities that being received
and work via emails.

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 <<Filled by Dev Ops Support Team>>
Is DevOps team
able to resolve
Solution (Steps taken to Solve Reference Document this type of
Issue ) Link issues ? Comments

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 Design Request Reference Status of
Sr.no Category No Requirement Description Document Link request
Break/Fix Completed
Enhancement In Progress
Compliance No Longer needed

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 Team Responsible
Implementation Date ( OAM/Current Support )

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 Steps in-detail / attach the
Sr.No Activities reference document Link

< Please List out the activites that we are being

performed during
Upgrade , backups , Daily Monitoring and email updates> Not Applicable

Steps in-detail / attach the

Sr.No Activities reference document Link
IT Risk Assessments (
1 SOD,SCABBA,HPA, ARP,FISMA)
1a) ARP ( Application Recovery Plan )

1b) SOD - Seggregation of Duty

When was the last time, SCABBA ran for this

1c) application and also the share the results of it ?
HPA Audit - When was the last HPA Audit happened
for this application and please share the evidence
1d) of it ?
1e) FISMA
2 TCO Accuracy

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Responsible (
OAM Asset Owner /
Current Asset Owner )

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Contact Information
Project Sponsor / Business Owner

Review Sign Off Checlist - Filled by Dev Owner/Support Team Lead/Previous Support team
Activity Description
Has the topics listed in the KT plan (refer Tab 1) been completed ?
Has DevOps support team obtained the necessary access to support the
application , refer Tab 2 ?
Has Devops support team verified the Scheduled jobs for this application,
(refer Tab 5)?
Has Devops support team were able to resolve the most frequent issues in
the application (refer Tab 6) ?
Does the previous support team has any backlogs/ upcoming
enhancements/upgrade to the application ? If yes, please obtain the details
from the current support team. Refer Tab 7 and 8 .
Has CMDB review and clean-up activity been completed for this
application ?

Dev Ops Asset Owner :

Name:
Date :

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 Comments
Functional/App Owner
IM Owner
For production DB issues (DBAs)
For Dev & QA Database issues
For Production Web issues (AE Web team)
For Dev & QA Web Issues
Unix team
Informatica team (if applicable)
Appworx team (if applicable)
Technical Owner
App Support Team Member
App Support Team Member
App Support Group

am Lead/Previous Support team

Yes/No

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Email DL

Comments if no/ NA

<< mention the reference document link that explains the status about CMDB >>

Dev Ops Support Team Lead :

Name:
Date:

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