A

Research project report

On
A study of Stress Management
In private banking sector
Submitted to:
In the partial fulfillment for the award
Of
MASTER OF BUSINESS ADMINISTRATION
SESSION (2009-2011)

Submitted to: - Submitted By:-

Kurukshetra University Mausam kumar
Kurukshetra Roll no.C0920246
Reg. 02-IL-137
MBA 4th Sem.
HR\Marketings
SETH BANARSI DASS INSTITUTE OF MANAGEMENT &
TECHNOLOGY (KURUKSHETRA)
Approved by AICTE and affiliated by Kurukshetra University Kurukshetra

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 ACKNOWLEDGEMENT

It is my pleasure to be indebted to various people,

who directly or indirectly contributed in the development of
this work and who influenced my thinking behavior, and act
during the course of study.

I express my sincere gratitude to Mr. Ashish garg

for providing me an opportunity to under go research at
STRESS MANAGEMENT IN PRIVATE BANKING SECTOR.

I take the opportunity to express my sincere gratitude to

Mrs.Renu Dahiya head of department of mba ,seth banarsi
dass institute of management of technology .kuruksherta , for
his support ,corporation ,motivation, providing to me and his
constant inspiration, presence and blessings .

I am thankful to all MBA faculty member , of seth banarsi dass

institute of management and technology, affiliated to
Kurukshetra university Kurukshetra for her valuable
guidance ,initiations and spport thoughought the study ,
without his valuable guidance ,this project would have not
been possibal .

Lastly, I would like the aimighty and my parents for their moral
support and my friends with whom I shared my day to day
experience and received lots of suggestions that improve my
quality of work.

(mausam kumar)

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 Preface
The study of human resource management is one of the major
criteria in the corporate sector. Human resource is the heart of the
organization. By this research project we will be able to know to reduce
the stress level of the employees working in the bank. By this way the
productivity of the employee increases.

Now a day the corporate sector is booming in a high speed

that the people have to work for prolonged hours to maintain the
standard of living and achieve their basic needs. So is the condition in
the hospitals, colleges, BPOs and lots of other places. In spit of having
the modern technologies and facilities, people are feeling themselves
to be work loaded and stressed. Stress arises because of many
reasons which are discussed in the following project. The project report
also contain techniques how to reduce the stress and overcome such
problems.

(Mausam kumar)

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 DECLARRATION

I Mausam Kumar, student of MBA IVth Semester roll

no.C0920246,studying at Seth Banarsi Dass Institute of
Technology,Kurukshetra,hereby declare that the research
project on A STUDY STRESS MANAGEMENT IN PRIVATE
BANKING SECTOR

Submitted to Kurukshetra University, Kurukshetra in

fulfillment of degree of master of business administration is
the original work conducted by me.

The information and data given in the report is authentic is the

best of my knowledge.

This research project is not being submitted to any other

university for award of any other degree, diploma and
fellowship

(Mausam kumar)

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Executive Summery

This project gives us a detailed idea of what is stress and also the
definition of stress is been defined. For more detailed study the types of the stress
is also defined. By looking at the starting of the project you will find:
o Introduction to Human resource
o Introduction and Definition of stress
o Stress in biological terms
o What is stress?
o Coping with stress at work place.
o Stress management
o Workplace stress
o Reducing of stress.
After the theoretical part I have included the research part. My
research work includes two questionnaires.
o Burn out test
o Stress analysis Questionnaire
My research includes the research methodology which contains the
information as follows:
o Research objectives
o Sampling (types and methods of sampling)
o Research instrument
o Data analysis and interpretation
o Employees opinion to reduce stress.
o Research flowchart
o Time consideration
o Limitation of survey
o Advantages and disadvantages of written questionnaire
o Finding

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No CONTENTS Page no
1
1.1 Introduction to HR 1
1.2 Concept of stress 3
1.2.1 Introduction to stress 3
1.2.2 Stress in Biological terms 8
1.2.3 What is stress 9
1.2.4 Coping with stress at workplace 11
1.2.5 Stress Management 15
1.2.6 Workplace stress 18
1.2.7 Reduce your stress 22
2 Research Methodology 27
2.1 Research objective 27
2.2 Sampling 29
2.3 Research instrument 32
2.4 Data analysis and interpretation 36
2.5 Employees opinion about how to reduce stress 48
2.6 Research flowchart 50
2.7 Time consideration 51
2.8 Limitation of the survey 52
2.8.1 Advantages of Written Questionnaires 52
2.8.2 Disadvantages of Written Questionnaires 53
2.9 Findings 55
3 Bibliography 58
4 Annexure 59

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 INTRODUCTION OF THE TOPIC

Human Resource Management is an art of managing people at

work in such a manner that they give their best to the organization. In
simple word human resource management refers to the quantitative aspects
of employees working in an organization.

Human Resource Management is also a management function

concerned with hiring, motivating, and maintains people in an organization. It
focuses on people in organization.

Organizations are not mere bricks, mortar, machineries or inventories.

They are people. It is the who staff and manage organizations.

HRM involves the application of management functions and principles.

The functions and principles are applied to acquisitioning, developing, maintain,
and remunerating employees in organizations.

Decisions relating to employees must be integrated. Decision on

different aspect of employees must be consistent with other human resource
decisions.

Decision made must influence the effectiveness of organization.

Effectiveness of an organization must result in betterment of services to customers
in the form of high-quality product supplied at reasonable costs.

HRM function s is not confined to business establishment only. They are

applicable to non-business organizations, too such as education, health care,
recreation etc.

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 The scope of HRM is indeed vast. All major activities in the working life
of his or her entry into an organization until he or she leaves-come under the
previews of HRM.specifically, the activities included are HR planning, job analysis
and be sign, recruitment and selection, orientation and placement, training and
development, performance appraisal and job evaluation, employee and executive
remuneration, motivation and communication, welfare, safety and health, industrial
relations and the like.

HRM is a broad concept Personnel management and human resource

development is a part of HRM.

Before we define Human Resource Management, it seems good

to first define heterogeneous in the sense that they differ in personality,
perception, emotions, values, attitudes, motives, and modes of thoughts.

Human resource management plays an important role in the

development process of modern economy. In fact it is said that all the
development comes from the human mind.

Human Resource Management is a process of producing

development, maintaining and controlling human resources for effective
achievement of organization goals.

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 CONCEPT OF STRESS

A lot of research has been conducted into stress over the last hundred
years. Some of the theories behind it are now settled and accepted; others are still
being researched and debated. During this time, there seems to have been
something approaching open warfare between competing theories and definitions:
Views have been passionately held and aggressively defended.

What complicates this is that intuitively we all feel that we know what
stress is, as it is something we have all experienced. A definition should therefore
be obviousexcept that it is not.

Definition:

Hans Selye was one of the founding fathers of stress research. His view
in 1956 was that stress is not necessarily something bad it all depends on how
you take it. The stress of exhilarating, creative successful work is beneficial, while
that of failure, humiliation or infection is detrimental. Selye believed that the
biochemical effects of stress would be experienced irrespective of whether the
situation was positive or negative.

Since then, a great deal of further research has been conducted, and
ideas have moved on. Stress is now viewed as a "bad thing", with a range of
harmful biochemical and long-term effects. These effects have rarely been
observed in positive situations.

The most commonly accepted definition of stress (mainly attributed to

Richard S Lazarus) is that stress is a condition or feeling experienced when a
person perceives that demands exceed the personal and social resources
the individual is able to mobilize. In short, it's what we feel when we think we've
lost control of events.

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 This is the main definition used by this section of Mind Tools, although
we also recognize that there is an intertwined instinctive stress response to
unexpected events. The stress response inside us is therefore part instinct and
part to do with the way we think.

The types of stress are as follows

Mechanical

Stress (physics), the average amount of force exerted per unit area.
Yield stress, the stress at which a material begins to deform plastically.
Compressive stress, the stress applied to materials resulting in their
compaction.

Biological

Stress (biological), physiological or psychological stress; some types

include:
o Chronic stress, persistent stress which can lead to illness and mental
disorder
o Eustress, positive stress that can lead to improved long-term
functioning
o Workplace stress, stress caused by employment

Music

Accent (music).
Stress (band), an early '80s melodic rock band from San Diego.
Stress (punk band), an early '80s punk rock band from Athens.
Stress (Neo-Psychedelic band), from the late 1980's.
Stress, a song by the French band Justice on their debut album

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Other

Stress (game), card game

Stress (linguistics), phonological use of prominence in language

Stress (physics), the average amount of force exerted per unit area.

Stress is a measure of the average amount of force exerted per unit area. It is
a measure of the intensity of the total internal forces acting within a body across
imaginary internal surfaces, as a reaction to external applied forces and body
forces. It was introduced into the theory of elasticity by Cauchy around 1822.
Stress is a concept that is based on the concept of continuum. In general,
stress is expressed as

Where

Is the average stress, also called engineering or nominal stress, and

Is the force acting over the area .

Chronic Stress

Chronic stress is stress that lasts a long time or occurs frequently. Chronic stress
is potentially damaging.

Symptoms of chronic stress can be:

upset stomach
headache
backache
insomnia

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 anxiety
depression
anger

In the most severe cases it can lead to panic attacks or a panic disorder.

There are a variety of methods to control chronic stress, including exercise, healthy
diet, stress management, relaxation techniques, adequate rest, and relaxing
hobbies.

Ensuring a healthy diet containing magnesium may help control or eliminate stress,
in those individuals with lower levels of magnesium or those who have a
magnesium deficiency. Chronic stress can also lead to a magnesium deficiency,
which can be a factor in continued chronic stress, and a whole host of other
negative medical conditions caused by a magnesium deficiency.

It has been discovered that there is a huge upsurge in the number of people who
suffer from this condition. A very large number of these new cases suffer from
insomnia.

In a review of the scientific literature on the relationship between stress and

disease, the authors found that stress plays a role in triggering or worsening
depression and cardiovascular disease and in speeding the progression of
HIV/AIDS.

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Compressive stress:

Compressive stress is the stress applied to materials resulting in their

compaction (decrease of volume). When a material is subjected to compressive
stress, then this material is under compression. Usually, compressive stress
applied to bars, columns, etc. leads to shortening.

Loading a structural element or a specimen will increase the compressive stress

until the reach of compressive strength. According to the properties of the material,
failure will occur as yield for materials with ductile behavior (most metals, some
soils and plastics) or as rupture for brittle behavior (geometries, cast iron, glass,
etc).

In long, slender structural elements -- such as columns or truss bars -- an increase

of compressive force F leads to structural failure due to buckling at lower stress
than the compressive strength.

Compressive stress has stress units (force per unit area), usually with negative
values to indicate the compaction. However in geotechnical engineering,
compressive stress is represented with positive values.

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Stress in Biological terms:

Stress is a biological term which refers to the consequences of the failure of a

human or animal body to respond appropriately to emotional or physical threats to
the organism, whether actual or imagined. It includes a state of alarm and
adrenaline production, short-term resistance as a coping mechanism, and
exhaustion. It refers to the inability of a human or animal body to respond.
Common stress symptoms include irritability, muscular tension, inability to
concentrate and a variety of physical reactions, such as headaches and
accelerated heart rate.

The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to
identify physiological responses in laboratory animals. He later broadened and
popularized the concept to include the perceptions and responses of humans
trying to adapt to the challenges of everyday life. In Selye's terminology, "stress"
refers to the reaction of the organism, and "stressor" to the perceived threat. Stress
in certain circumstances may be experienced positively. Eustress, for example, can
be an adaptive response prompting the activation of internal resources to meet
challenges and achieve goals.

The term is commonly used by laypersons in a metaphorical rather than literal or

biological sense, as a catch-all for any perceived difficulties in life. It also became a
euphemism, a way of referring to problems and eliciting sympathy without being
explicitly confessional, just "stressed out". It covers a huge range of phenomena
from mild irritation to the kind of severe problems that might result in a real
breakdown of health. In popular usage almost any event or situation between
these extremes could be described as stressful.

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What is Stress?

Stress refers to the strain from the conflict between our external environment and
us, leading to emotional and physical pressure. In our fast paced world, it is
impossible to live without stress, whether you are a student or a working adult.
There is both positive and negative stress, depending on each individuals unique
perception of the tension between the two forces. Not all stress is bad. For
example, positive stress, also known as eustress, can help an individual to function
at optimal effectiveness and efficiency.

Hence, it is evident that some form of positive stress can add more color and
vibrancy to our lives. The presence of a deadline, for example, can push us to
make the most of our time and produce greater efficiency. It is important to keep
this in mind, as stress management refers to using stress to our advantage, and
not on eradicating the presence of stress in our lives.

On the other hand, negative stress can result in mental and physical strain. The
individual will experience symptoms such as tensions, headaches, irritability and in
extreme cases, heart palpitations. Hence, whilst some stress may be seen as a
motivating force, it is important to manage stress levels so that it does not have an
adverse impact on your health and relationships.

Part of managing your stress levels include learning about how stress can affect
you emotionally and physically, as well as how to identify if you are performing at
your optimal stress level (OSL) or if you are experiencing negative stress. This
knowledge will help you to identify when you need to take a break, or perhaps seek
professional help. It is also your first step towards developing techniques to
managing your stress levels.

Modern day stresses can take the form of monetary needs, or emotional frictions.
Competition at work and an increased workload can also cause greater levels of

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stress. How do you identify if you are suffering from excessive stress?
Psychological symptoms commonly experienced include insomnia, headaches and
an inability to focus. Physical symptoms take the form of heart palpitations,
breathlessness, excessive sweating and stomachaches.

What causes stress? There are many different causes of stress, and that which
causes stress is also known as a stressor. Common lifestyle stressors include
performance, threat, and bereavement stressors, to name a few. Performance
stressors are triggered when an individual is placed in a situation where he feels a
need to excel. This could be during performance appraisals, lunch with the boss, or
giving a speech. Threat stressors are usually when the current situation poses a
dangerous threat, such as an economic downturn, or from an accident. Lastly,
bereavement stressors occur when there is a sense of loss such as the death of a
loved one, or a prized possession.

Thus, there are various stressors, and even more varied methods and techniques
of dealing with stress and turning it to our advantages. In order to do so, we must
learn to tell when we have crossed the line from positive to negative stress.

Good stress v/s Bad stress:

Stress has often been misunderstood to be negative, with few people

acknowledging the importance and usefulness of positive stress. In our everyday
lives, stress is everywhere and definitely unavoidable; hence our emphasis should
be on differentiating between what is good stress, and what is bad. This will help
us to learn to cope with negative stress, and harness the power of positive stress
to help us achieve more.

There are 4 main categories of stress, namely eustress, distress, hyper stress and
hypo stress. Negative stress can cause many physical and psychological
problems, whilst positive stress can be very helpful for us. Heres how we
differentiate between them.

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Eustress:
this is a positive form of stress, which prepares your mind and body for the
imminent challenges that it has perceived. Eustress is a natural physical reaction
by your body which increases blood flow to your muscles, resulting in a higher
heart rate. Athletes before a competition or perhaps a manager before a major
presentation would do well with eustress, allowing them to derive the inspiration
and strength that is needed.

Distress
We are familiar with this word, and know that it is a negative form of stress. This
occurs when the mind and body is unable to cope with changes, and usually
occurs when there are deviations from the norm. They can be categorized into
acute stress and chronic stress. Acute stress is intense, but does not last for long.
On the other hand, chronic stress persists over a long period of time. Trigger
events for distress can be a change in job scope or routine that the person is
unable to handle or cope with.

Hyperstress
This is another form of negative stress that occurs when the individual is unable to
cope with the workload. Examples include highly stressful jobs, which require
longer working hours than the individual can handle. If you suspect that you are
suffering from hyper stress, you are likely to have sudden emotional breakdowns
over insignificant issues, the proverbial straws that broke the camels back. It is
important for you to recognize that your body needs a break, or you may end up
with severe and chronic physical and psychological reactions.

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Hypo stress
Lastly, hypo stress occurs when a person has nothing to do with his time and feels
constantly bored and unmotivated. This is due to an insufficient amount of stress;
hence some stress is inevitable and helpful to us. Companies should avoid having
workers who experience hypo stress as this will cause productivity and
mindfulness to fall. If the job scope is boring and repetitive, it would be a good idea
to implement some form of job rotation so that there is always something new to
learn.

The types of stress are named as eustress and distress. Distress is the
most commonly-referred to type of stress, having negative implications, whereas
eustress is a positive form of stress, usually related to desirable events in person's
life. Both can be equally taxing on the body, and are cumulative in nature,
depending on a person's way of adapting to a change that has caused it.

Making A Stress Management PlanZ

So far in this section, we have looked at the Experience, Stress and Stress SWOT.

In this article, we use the self-knowledge you have gained with these techniques to
think about how you can manage stress. By making a stress management plan, you
can focus your attention on the most serious sources of stress in your life, so that
you can work on bringing these under control.

Introducing Your Stress Management Plan

The diagram below shows the stages of the stress management planning process:

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We looked at the first stage of this process in our articles on the Schedule of Recent

19
Experience, Stress Diaries and Stress SWOT. If you have used the tools we
discussed, you should already have a good idea of the most important sources of
stress in your life.

List and Prioritize the Sources of Stress In Your Life

The next step is to prioritize these sources of stress so that you can separate the
important stressors that must be dealt with from the minor, infrequent irritations that
do not need as much attention.

Start by writing down a list of the sources of stress that you identified with the
Schedule of Recent Experience. To this list, add the most frequent and serious
sources of stress you identified with your Stress Diary. Finally, add the weaknesses
and threats you identified with Stress SWOT.

Review this consolidated list and redraft it in order with the most important things at
the top. The items at the top of the list should be the most important for you to
resolve, while the ones at the bottom of the list can wait until you have the time to
deal with them.
Once you have done this, the next step is to think about how to deal with each
source of stress.

Work out How to Target Each Source of Stress

A good way of doing this is to work through the most important stressors on your list
one-by-one. For each source of stress, work through the Stress Key. This will help
you find the techniques that are most relevant.

Also, think about what you learned about yourself when you used Stress SWOT
Analysis. As part of this, you may have identified people or resources that can help
you in managing stress co-workers, friends, mentors, team members or many
other people, or additional resource. Make sure that you make appropriate use of all
of the help, skills and resources that you have access to. Also, make a note of the
skills that you need to acquire to manage stress effectively.

And then think through for yourself whether these are the most effective techniques
or skills to use, or whether others may be more appropriate.

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Bringing This Together: Your Stress Management Plan
Then, based on this, write down what you are going to do to manage each of the
important sources of stress that you have identified. This is your Stress
Management Plan.

As you create your plan, make sure that you do not over-stretch yourself: The last
thing you want is to get stressed-out by failing to meet the timetable of your stress
management plan!

Next, make entries into your diary reminding you to review your plan, and keep it
fresh in your mind.

With your plan, you should now have a good idea of what you have to do to
manage the stress in your life. All you now have to do is implement this plan!

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Coping with Stress at Work place

With the rapid advancement of technology, the stresses faced at work have also
increased. Many people dread going to work, hence the term Monday Blues.
What is the reason for this? There is partly the fear from being retrenched in bad
times, leading to greater job insecurity on the part of those who remain.
Undoubtedly, occupational stress is one of the most commonly cited stressors
faced by people all over the world.

Stress refers to the pressure and reactions to our environment which results in
psychological and physical reactions. Whilst some stress is good for motivation
and increasing efficiency, too much stress can result in negative impacts such as
reduced effectiveness and efficiency. More and more people are feeling isolated
and disrespected at work, and this has led to greater occupational stress. Many
companies have taken to consulting experts and professionals on ways to increase
connectedness and motivation of their employees.

Some companies organize parties and make their employees feel valued at work.
These are measures to motivate employees and help them to feel secure at their
jobs, translating into greater productivity. However, not all companies have such
measures in place, and some have not gotten it quite right. Hence, it is up to you to
make sure that you can cope with stress at your workplace, and use it to help you
work better. Here are 3 simple steps to help you with coping with stress in the
workplace.

Step 1: Raising Awareness

Help yourself to identify when you are facing rising levels of stress, tipping the
scales from positive to negative. This is important, as being able to identify signs of
being stressed can help you to take steps to ensure that your overall quality of life

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does not drop. If left unacknowledged, the problem will only snowball, leading to
disastrous consequences to your health and overall wellbeing.

You can identify if you are feeling stressed by checking if you have any physical or
psychological reactions, such as excessive sweating or heart palpitations, or the
onset of headaches, irritability or the need to escape. If you experience any of
these reactions, identify if you are feeling any overwhelming negative emotions,
and if you are constantly worried.

Step 2: Identify the Cause

You need to be able to analyze the situation and identify what is causing the rise in
stress. These stressors can be external and internal. External stressors refer to
things beyond your control, such as the environment or your colleagues at work.
Internal stressors refer to your own thinking and attitude. Often, we only start
reacting to stress when a combination of stressors working together exceeds our
ability to cope.

Keep a diary or a list of events that have caused you to feel strong negative
emotions, or that are likely stressors. This will help you to identify the causes of
your stress. Whilst it is not always possible to eradicate them, we can change the
way that we cope with it.

Step 3: Coping with Stress

In order to deal with the situation that is causing you stress, you need to calm your
mind and body so as to stave off the reactions and cope with it in a positive way.
This can be through different methods, such as taking time off. If a situation is
triggering your stress and you are unable to calm down, remove yourself from it.
Go outside and take a walk to calm down. Alternatively, you can try implementing
relaxation techniques such as deep breathing. If it is an internal stressor, stop your
thought process until you are able to deal with it logically.

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The key to making these 3 steps work for you is to practice them. These are not
instantaneous solutions, and you need to condition your mind and practice them so
that you can implement it when you are feeling stressed.

Stress Management

Stress management is the need of the hour. However hard we try to go

beyond a stress situation, life seems to find new ways of stressing us out and
plaguing us with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion
or our erring attitudes, we tend to overlook causes of stress and the conditions
triggered by those. In such unsettling moments we often forget that stressors, if not
escapable, are fairly manageable and treatable.

Stress, either quick or constant, can induce risky body-mind disorders. Immediate
disorders such as dizzy spells, anxiety attacks, tension, sleeplessness,
nervousness and muscle cramps can all result in chronic health problems. They
may also affect our immune, cardiovascular and nervous systems and lead
individuals to habitual addictions, which are inter-linked with stress.

Like "stress reactions", "relaxation responses" and stress management

techniques are some of the body's important built-in response systems. As a
relaxation response the body tries to get back balance in its homeostasis. Some
hormones released during the 'fight or flight' situation prompt the body to replace
the lost carbohydrates and fats, and restore the energy level. The knotted nerves,
tightened muscles and an exhausted mind crave for looseness. Unfortunately,
today, we don't get relaxing and soothing situations without asking. To be relaxed
we have to strive to create such situations.

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Recognizing a stressor:
It is important to recognize whether you are under stress or out of it. Many times,
even if we are under the influence of a stressful condition and our body reacts to it
internally as well as externally, we fail to realize that we are reacting under stress.
This also happens when the causes of stress are there long enough for us to get
habituated to them. The body constantly tries to tell us through symptoms such as
rapid palpitation, dizzy spells, tight muscles or various body aches that something
is wrong. It is important to remain attentive to such symptoms and to learn to cope
with the situations.

We cope better with stressful situation, when we encounter them voluntarily. In

cases of relocation, promotion or layoff, adventurous sports or having a baby, we
tend to respond positively under stress. But, when we are compelled into such
situations against our will or knowledge, more often than not, we wilt at the face of
unknown and imagined threats. For instance, stress may mount when one is
coerced into undertaking some work against one's will.

Laughter:

Adopting a humorous view towards life's situations can take the edge off everyday
stressors. Not being too serious or in a constant alert mode helps maintain the
equanimity of mind and promote clear thinking. Being able to laugh stress away is
the smartest way to ward off its effects.

A sense of humor also allows us to perceive and appreciate the incongruities of life
and provides moments of delight. The emotions we experience directly affect our
immune system. The positive emotions can create neurochemical changes that
buffer the immunosuppressive effects of stress.

During stress, the adrenal gland releases corticosteroids, which are converted to
cortical in the blood stream. These have an immunosuppressive effect. Dr. Lee

25
Berk and fellow researcher Dr. Stanley Tan at Loma Linda University School of
Medicine have produced carefully controlled studies showing that the experience
of laughter lowers serum cortical levels, increases the amount and activity of T
lymphocytesthe natural killer cells. Laughter also increases the number of T cells
that have suppresser receptors.

What Laughter Can Do Against Stress And Its Effects ?

Laughter lowers blood pressure and reduces hypertension.

It provides good cardiac conditioning especially for those who are unable to
perform physical exercise.

Reduces stress hormones (studies shows, laughter induces reduction of at least

four of neuroendocrine hormonesepinephrine, cortical, dopac, and growth
hormone, associated with stress response).

Laughter cleanses the lungs and body tissues of accumulated stale air as it
empties more air than it takes in. It is beneficial for patients suffering from
emphysema and other respiratory ailments.

It increases muscle flexion, relaxation and fluent blood circulation in body.

Boosts immune function by raising levels of infection-fighting T-cells, disease-
fighting proteins called Gamma-interferon and disease-destroying antibodies called
B-cells.
Laughter triggers the release of endorphinsbody's natural painkillers.

Produces a general sense of well-being.

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Workplace Stress

Workplace stress is the harmful physical and emotional response that occurs
when there is a poor match between job demands and the capabilities, resources,
or needs of the worker. Stress-related disorders encompass a broad array of
conditions, including psychological disorders (e.g., depression, anxiety, post-
traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction,
fatigue, tension, etc.), maladaptive behaviors (e.g., aggression, substance abuse),
and cognitive impairment (e.g., concentration and memory problems). In turn,
these conditions may lead to poor work performance or even injury. Job stress is
also associated with various biological reactions that may lead ultimately to
compromised health, such as cardiovascular disease.

Stress is a prevalent and costly problem in today's workplace. About one-third of

workers report high levels of stress. One-quarter of employees view their jobs as
the number one stressor in their lives. Three-quarters of employees believe the
worker has more on-the-job stress than a generation ago. Evidence also suggests
that stress is the major cause of turnover in organizations.

Health and Healthcare Utilization

Problems at work are more strongly associated with health complaints than are
any other life stressor-more so than even financial problems or family problems.
Many studies suggest that psychologically demanding jobs that allow employees
little control over the work process increase the risk of cardiovascular disease. On
the basis of research by the National Institute for Occupational Safety and Health
and many other organizations, it is widely believed that job stress increases the
risk for development of back and upper-extremity musculoskeletal disorders. High
levels of stress are associated with substantial increases in health service
utilization. Workers who report experiencing stress at work also show excessive
health care utilization. In a 1998 study of 46,000 workers, health care costs were
nearly 50% greater for workers reporting high levels of stress in comparison to low

27
risk workers. The increment rose to nearly 150%, an increase of more than $1,700
per person annually, for workers reporting high levels of both stress and
depression. Additionally, periods of disability due to job stress tend to be much
longer than disability periods for other occupational injuries and illnesses.

Causes of Workplace Stress

Job stress results from the interaction of the worker and the conditions of work.
Views differ on the importance of worker characteristics versus working conditions
as the primary cause of job stress. The differing viewpoints suggest different ways
to prevent stress at work. According to one school of thought, differences in
individual characteristics such as personality and coping skills are most important
in predicting whether certain job conditions will result in stress-in other words, what
is stressful for one person may not be a problem for someone else. This viewpoint
leads to prevention strategies that focus on workers and ways to help them cope
with demanding job conditions. Although the importance of individual differences
cannot be ignored, scientific evidence suggests that certain working conditions are
stressful to most people. Such evidence argues for a greater emphasis on working
conditions as the key source of job stress, and for job redesign as a primary
prevention strategy. Personal interview surveys of working conditions, including
conditions recognized as risk factors for job stress, were conducted in Member
States of the European Union in 1990, 1995, and 2000. Results showed a trend
across these periods suggestive of increasing work intensity. In 1990, the
percentage of workers reporting that they worked at high speeds at least one-
fourth of their working time was 48%, increasing to 54% in 1995 and to 56% in
2000. Similarly, 50% of workers reported they work against tight deadlines at least
one-fourth of their working time in 1990, increasing to 56% in 1995 and 60 % in
2000. However, no change was noted in the period 19952000 (data not collected
in 1990) in the percentage of workers reporting sufficient time to complete tasks. A
substantial percentage of Americans work very long hours. By one estimate, more
than 26% of men and more than 11% of women worked 50 hours per week or
more in 2000. These figures represent a considerable increase over the previous

28
three decades, especially for women. According to the Department of Labor, there
has been an upward trend in hours worked among employed women, an increase
in extended work weeks (>40 hours) by men, and a considerable increase in
combined working hours among working couples, particularly couples with young
children.

Signs of Workplace Stress

Mood and sleep disturbances, upset stomach and headache, and disturbed
relationships with family; friends and girlfriends or boyfriends are examples of
stress-related problems. The effects of job stress on chronic diseases are more
difficult to see because chronic diseases take a long time to develop and can be
influenced by many factors other than stress. Nonetheless, evidence is rapidly
accumulating to suggest that stress plays an important role in several types of
chronic health problems-especially cardiovascular disease, musculoskeletal
disorders, and psychological disorders.

Prevention

A combination of organizational change and stress management is often the most

useful approach for preventing stress at work.

How to Change the Organization to Prevent Job Stress

Ensure that the workload is in line with workers' capabilities and resources.
Design jobs to provide meaning, stimulation, and opportunities for workers
to use their skills.
Clearly define workers' roles and responsibilities.
Give workers opportunities to participate in decisions and actions affecting
their jobs.
Improve communications-reduce uncertainty about career development and
future employment prospects.
Provide opportunities for social interaction among workers.

29
 Establish work schedules that are compatible with demands and
responsibilities outside the job.
Discrimination inside the workplace. (e.g. nationality and language )

St. Paul Fire and Marine Insurance Company conducted several studies on the
effects of stress prevention programs in hospital settings. Program activities
included (1) employee and management education on job stress, (2) changes in
hospital policies and procedures to reduce organizational sources of stress, and
(3) establishment of employee assistance programs. In one study, the frequency of
medication errors declined by 50% after prevention activities was implemented in a
700-bed hospital. In a second study, there was a 70% reduction in malpractice
claims in 22 hospitals that implemented stress prevention activities. In contrast,
there was no reduction in claims in a matched group of 22 hospitals that did not
implement stress prevention activities.

30
Reduce your stress
1. Job analysis: - We have all experienced that appalling sense of having far too
much work to do and too little time to do it in. We can choose to ignore this, and
work unreasonably long hours to stay on top of our workload. The risks here are
that we become exhausted, that we have so much to do that we do a poor quality
job and that we neglect other areas of our life. Each of these can lead to intense
stress.
The alternative is to work more intelligently, by focusing on the things that are
important for job success and reducing the time we spend on low priority tasks.
Job Analysis is the first step in doing this.

The first of the action-oriented skills that we look at is Job Analysis. Job Analysis is
a key technique for managing job overload an important source of stress.
To do an excellent job, you need to fully understand what is expected of you. While
this may seem obvious, in the hurly-burly of a new, fast-moving, high-pressure role,
it is oftentimes something that is easy to overlook.
By understanding the priorities in your job, and what constitutes success within it,
you can focus on these activities and minimize work on other tasks as much as
possible. This helps you get the greatest return from the work you do, and keep
your workload under control.
Job Analysis is a useful technique for getting a firm grip on what really is important
in your job so that you are able to perform excellently. It helps you to cut through
clutter and distraction to get to the heart of what you need to do.

2. Rational & positive thinking: -

You are thinking negatively when you fear the future, put yourself down, criticize
yourself for errors, doubt your abilities, or expect failure. Negative thinking
damages confidence, harms performance and paralyzes mental skills.
Unfortunately, negative thoughts tend to flit into our consciousness, do their
damage and flit back out again, with their significance having barely been noticed.

31
Since we barely realize that they were there, we do not challenge them properly,
which means that they can be completely incorrect and wrong.
Thought Awareness is the process by which you observe your thoughts and
become aware of what is going through your head.
One approach to it is to observe your "stream of consciousness" as you think
about the thing you're trying to achieve which is stressful. Do not suppress any
thoughts. Instead, just let them run their course while you watch them, and write
them down on our free worksheet as they occur. Then let them go.

Another more general approach to Thought Awareness comes with logging stress
in your Stress Diary. When you analyze your diary at the end of the period, you
should be able to see the most common and the most damaging thoughts. Tackle
these as a priority using the techniques below.
Here are some typical negative thoughts you might experience when preparing to
give a major presentation:

Fear about the quality of your performance or of problems that may interfere
with it;

Worry about how the audience (especially important people in it like your
boss) or the press may react to you;
Dwelling on the negative consequences of a poor performance; or
Self-criticism over a less-than-perfect rehearsal.

Thought awareness is the first step in the process of managing negative thoughts,
as you cannot manage thoughts that you are unaware of.

32
Rational Thinking

The next step in dealing with negative thinking is to challenge the negative
thoughts that you identified using the Thought Awareness technique. Look at every
thought you wrote down and challenge it rationally. Ask yourself whether the
thought is reasonable. What evidence is there for and against the thought? Would
your colleagues and mentors agree or disagree with it?
Looking at the examples, the following challenges could be made to the negative
thoughts we identified earlier:

Feelings of inadequacy: Have you trained yourself as well as you

reasonably should have? Do you have the experience and resources you
need to make the presentation? Have you planned, prepared and rehearsed
enough? If you have done all of these, you've done as much as you can to
give a good performance.

Worries about performance during rehearsal: If some of your practice

was less than perfect, then remind yourself that the purpose of the practice
is to identify areas for improvement, so that these can be sorted out before
the performance.
Problems with issues outside your control: Have you identified the risks
of these things happening, and have you taken steps to reduce the
likelihood of them happening or their impact if they do? What will you do if
they occur? And what do you need others to do for you?
Worry about other people's reactions: If you have prepared well, and you
do the best you can, then you should be satisfied. If you perform as well as
you reasonably can, then fair people are likely to respond well. If people are
not fair, the best thing to do is ignore their comments and rise above them.
When you challenge negative thoughts rationally, you should be able to see
quickly whether the thoughts are wrong or whether they have some
substance to them. Where there is some substance, take appropriate
action. However, make sure that your negative thoughts are genuinely

33
 important to achieving your goals, and don't just reflect a lack of experience,
which everyone has to go through at some stage.

Positive Thinking & Opportunity Seeking

By now, you should already be feeling more positive. The final step is to prepare
rational, positive thoughts and affirmations to counter any remaining negativity. It
can also be useful to look at the situation and see if there are any useful
opportunities that are offered by it.
By basing your affirmations on the clear, rational assessments of facts that you
made using Rational Thinking, you can use them to undo the damage that
negative thinking may have done to your self-confidence.
Continuing the examples above, positive affirmations might be:

Problems during practice: "I have learned from my rehearsals. This has
put me in a position where I can deliver a great performance. I am going to
perform well and enjoy the event."

Worries about performance: "I have prepared well and rehearsed

thoroughly. I am well positioned to give an excellent performance."
Problems issues outside your control: "I have thought through
everything that might reasonably happen and have planned how I can
handle all likely contingencies. I am very well placed to react flexibly to
events."
Worry about other people's reaction: "Fair people will react well to a good
performance. I will rise above any unfair criticism in a mature and
professional way." If appropriate, write these affirmations down on your
worksheet so that you can use them when you need them.

As well as allowing you to structure useful affirmations, part of Positive Thinking is

to look at opportunities that the situation might offer to you. In the examples above,

34
successfully overcoming the situations causing the original negative thinking will
open up opportunities.

Employees opinion about how to reduce stress

This project consist of the information about the employees undergoing

from stress who working in the banks. So considering this factor this topic
becomes one of the most important part of the project as it consists of the opinion
of the employees who work in the banks. In short it was a direct interview of the
employees who gave their opinion about how to reduce stress. The response of
employees in the major banks of Kurukshetralike, The AXIS Bank, and The HDFC
bank was marvelous and they have given their valuable opinion about reducing
stress as a result of the last question included in the questionnaire. So the opinion
if the employees were as follows:

Just smile away An employee- HDFC Bank

Just believe in your self and just do what your heart wants An employee-
HDFC Bank
-Talking to family members, - Watching TV or listening good music, -
Going for a walk or long drive An employee- HDFC Bank
Believe in God An employee- HDFC Bank
Respect yourself and give time to yourself An employee- HDFC Bank
Working in environment welfares, lot of positive attitude. Positive attitude is
only that reduces stress and achieves success. Most of the people frustrate
due to lack of positivity and stress level climbs up due to that. So get
positive attitude about work, about life, and forget the stress An employee-
AXIS Bank
We should do such activities from which we get happiness and also make
others happy. Pass your time with your close friends and relatives. An
employee- AXIS Bank

35
 Play and watch cricket An employee- AXIS Bank

These opinions are seemed to be valuable and effective as one of the

effective things has been noticed that the employees who have got less than 18
marks in the Burnout test have given their opinions about reducing the stress.

It is also noticed that in the AXIS bank Kurukshetra the time of afternoon
slow instrumental music are been played so that the employees can work stress
free. This is one of the positive things which are seen in the organization who is
caring for their employees. This will help the organization to boost up the
productivity.

From the certain sample of employees selected for the research, only 10
employees have given their opinion how to reduce stress. So we can understand
that how overloaded the employees of the bank are.

36
 RESEARCH OBJECTIVE

Stress is a dynamic condition in which an individual is confronted with an

opportunity, demand or resource related to what the individual desires and for
which the outcome is perceived to be both uncertain and important. There are
following objective of the study

To study about the behavior of the bank employee under stress.

To study what type of stress arising in banks.

To study about the collogue opinion about the stressed employee.

To study how they remove the stress.

Research Methodology

Research means to gain knowledge on a particular topic and it is the art of

scientific investigation.

37
 Research Methodology is a process to the solve the research problem.
The research begin its formation when the problem or objective of the
research is identified for which a research project is conducted. The main
objective of the research focuses on STRESS MANAGEMENT IN PRIVATE
BANKING SECTOR will help the company to increase its Goodwill, which is
prime objective of the company at this time. The research attempts to generate
awareness among the people.

Sample: I have taken the sample of 100 employees from three different banks of
Karnal. All the employees were of the same designations.

Reason: As we find the employees of the bank to be more stressful as more and
more employees are taking VRS and are dismissed because of inflation. I have
selected only those three banks which are affiliated to the public and are
specialized in consumer needs fulfillment.

It is incumbent on the researcher to clearly define the target population.

There are no strict rules to follow, and the researcher must rely on logic and
judgment. The population is defined in keeping with the objectives of the study.
Sometimes, the entire population will be sufficiently small, and the researcher can
include the entire population in the study. This type of research is called a census
study because data is gathered on every member of the population.
Usually, the population is too large for the researcher to attempt to survey all of its
members. A small, but carefully chosen sample can be used to represent the
population. The sample reflects the characteristics of the population from which it
is drawn.
Sampling methods are classified as either probability or non probability.
In probability samples, each member of the population has a known non-zero
probability of being selected. Probability methods include random sampling,
systematic sampling, and stratified sampling. In non probability sampling, members
are selected from the population in some nonrandom manner. These include

38
convenience sampling, judgment sampling, quota sampling, and snowball
sampling. The advantage of probability sampling is that sampling error can be
calculated. Sampling error is the degree to which a sample might differ from the
population. When inferring to the population, results are reported plus or minus the
sampling error. In non probability sampling, the degree to which the sample differs
from the population remains unknown.

Random sampling is the purest form of probability sampling. Each

member of the population has an equal and known chance of being
selected. When there are very large populations, it is often difficult or
impossible to identify every member of the population, so the pool of
available subjects becomes biased.

Systematic sampling is often used instead of random sampling. It is

also called an Nth name selection technique. After the required sample
size has been calculated, every N th record is selected from a list of
population members. As long as the list does not contain any hidden
order, this sampling method is as good as the random sampling
method. Its only advantage over the random sampling technique is
simplicity. Systematic sampling is frequently used to select a specified
number of records from a computer file.

Stratified sampling is commonly used probability method that is

superior to random sampling because it reduces sampling error. A
stratum is a subset of the population that shares at least one common
characteristic. The researcher first identifies the relevant stratums and
their actual representation in the population. Random sampling is then
used to select subjects from each stratum until the number of subjects
in that stratum is proportional to its frequency in the population.
Stratified sampling is often used when one or more of the stratums in
the population have a low incidence relative to the other stratums.

39
 Convenience sampling is used in exploratory research where the
researcher is interested in getting an inexpensive approximation of the
truth. As the name implies, the sample is selected because they are
convenient. This non-probability method is often used during
preliminary research efforts to get a gross estimate of the results,
without incurring the cost or time required to select a random sample.

Judgment sampling is a common non-probability method. The

researcher selects the sample based on judgment. This is usually and
extension of convenience sampling. For example, a researcher may
decide to draw the entire sample from one "representative" city, even
though the population includes all cities. When using this method, the
researcher must be confident that the chosen sample is truly
representative of the entire population.
Quota sampling is the non-probability equivalent of stratified
sampling. Like stratified sampling, the researcher first identifies the
stratums and their proportions as they are represented in the
population. Then convenience or judgment sampling is used to select
the required number of subjects from each stratum. This differs from
stratified sampling, where the stratums are filled by random sampling.

Snowball sampling is a special non-probability method used when

the desired sample characteristic is rare. It may be extremely difficult
or cost prohibitive to locate respondents in these situations. Snowball
sampling relies on referrals from initial subjects to generate additional
subjects. While this technique can dramatically lower search costs, it
comes at the expense of introducing bias because the technique itself
reduces the likelihood that the sample will represent a good cross
section from the population.

40
 Data analysis and Interpretation

1. Are you satisfied with the performance you give at your work?

41
 Yes No No response

77 23 0

From the diagram it is clear that 77 % of the employees are satisfied with the
performance they give in the work while 23 % of the employees are not satisfied.

2. Do you think that you are suffering from depression?

Yes No No response

20 80 0

42
20 % of the employee feel that they are suffering from depression while 80 % of
the employee feel that that they are free from the depression

3. Do you worry about your colleague's opinion about you?

Yes No No response

43
 26 74 0

26% of the employees worry about their colleagues opinion about them while 74%
of the employees are not concern with the opinion about their colleague.

4. Do you discuss your problem with your spouse or friend or any

other close to you?

44
 Yes No No response

91 9 0

91% of the employees of the bank discuss their problem and share their feelings
with their spouse or friends or others while 9 % of the employee is not concerned
with it.

5. Do you work more than 8 hours?

Yes No No response

45
 89 11 0

89% of the employees work for more than 8 hours which is the starting point of the
stress while 11 % of the employees dont work for more than 8 hours.

6. You have an important function at your home and your boss asks to give a
4 hour over time, what will be your response?

Yes No No response

40 54 6

46
 Yes No No response

57 43 0

40 % of the employees are proved to be work dedicated and they are ready to
miss the important function at their house while 54 % of the employees said no and
6 % of the employee did not gave any answer.

7. Do you regularly spend time for entertainment?

47
 Yes No No response

54 40 6

57% of the employee spent regular time on entertainment which helps us to remain
stress free while 43 % of the employees dont do that.

8. Is your social life balanced?

48
54 % of the employees find their social life to be balanced while 40 % of the
employees dont have their social life balanced. 6% of the employees remain
silent.

9. Do you plan your work before doing?

Yes No No response

89 11 0

49
 Yes No No response

63 37 0
It
is
a

good habit to plan the work you do. 89 % of the employees plan their work before
doing while 11 % of the employees dont plan their work.

10. Do you fear about the quality of your performance?

50
 Yes No No response

3 97 0

63% of the employees fear the quality of performance which they give while 37 %
of the employees dont fear the quality of their work.

11. Are you a

heart patient?

51
Here 23 % of the employees are heart patient which is partially the result of stress

12. Do you get tensed at your non achievement of your target?

Yes No No response

71 29 0

52
71% of the employees get tensed at the non achievement of the target while 29 %
of the employees work casually.

13. Do you feeling stress some times?

Yes No No response

80 17 3

53
80% of the employees feel stressed sometimes while 17 % of the employees are
not feeling stressed. 3 % of the employees did not respond.

If the answer of the above question is Yes then answer the following:
a) Is the reason of your stress your work load?

Yes No No response

57 26 17

54
57% of the employees find themselves to be stressed by their work over load. 26
% of the employees are not stressed because of the work overload. 17 % of the
employees did not answer.

Yes No No response

40 40 20

b) Are you stressed because of your family problems?

40 % of the employees are stressed because of their family problems 40% by

other problems while 20% of the employees did not responded.

55
 Yes No No response

20 51 29

c) Do you get stressed when your boss scolds you?

20% of the employee did not responded when they were asked weather their get
stressed because of the scolding of their boss. 51% of the employees dont get

56
stress because of the scolding of their boss. 29 % of the employees get stressed
because of the scolding of their boss

Yes No No response

69 16 15

d) Do you try to find any solution for the problem of your stress?

69 % of the employees try to find the solution of their stress.

57
 e) (IF YES) Do you practice yoga or any other ayurvedic therapy for
reducing stress?

Yes No No response

31 51 18

31% of the employees try the yoga and other ayurvedic techniques to reduce their
stress while 51 % of the employees use other techniques to reduce stress

58
 Findings

It is analyzed from the questionnaire filled by the employees that the

employees who are not satisfied with the performance which they give in the
organization. Thus it is proved that the employees who are desired to give better
performance than their original performance are found more stressful than the
others. While at the same time the employees are satisfied with the performance.
From the sample of 100 bank employees who have been surveyed, one is found to
be a heart patient. This can be because of high level of stress.

1. Questionnaire one of the questions was You have an important function at your
home and your boss asks to give a 4 hour over time what will be your response
Yes or No? the employees have given their opinion as per their mood.

2. While considering the point of view of entertainment it depends upon the mood
of the employees.

3. Most of the employees do not spend regular time in entertainment. This may be
because they may not be getting time for entertainment or they may not be
interested in the same.

4. One of the questions was asked that were their social life balanced? It is
observed that the employees who did not have their social life balanced..

5. The employees were asked weather they plan their work or not, moderate
answers were given. The employees were not found their work planned.

59
6. Failure of a plan may also lead a person to stress. Thus we can conclude that
planning of the work may help to reduce stress level.

7. Most of the employees who have fear about their quality of work they give. This
aspect is not dependent of the burnout level. This aspect depends upon the
dedication of work.

8. A question was asked that weather you get stressed at the non-achievement of
their target?.
9. All the employees have responded positively. One of the other possibilities is
that the employees have responded positively to show themselves to be good.

10. Out of 100 employees of the sample 57 of the employees accepted that the
reason for their stress is workload.

11. 40 employees are not stressed because of the workload but because of their
family problem.

12. 20 employees out of 100 employees who are stressed feel stressful when their
boss scolds them while 51 employees refused that they are not stressed because
their boss scolds them.
13All the 69 employees have accepted that they try to find the solution of their
stress.
14. 31 employees out of 100 employees practice yoga to reduce their stress and
the other 51 employees dont practice yoga..
Thus we can conclude that the employees have reduced their stress by yoga
therapy and other employees have just started the yoga because of high level of
burnout\

60
 The above analysis is done by the data received from the
questionnaire. So the accuracy of data depends upon the response of the
employees.

SUGGESTIONS
It is analyzed from the questionnaire filled by the employees that the employees
who are not satisfied with the performance which they give in the organization.
Thus it is proved that the employees who are desired to give better
performance than their original performance are found more stressful than the
others. While at the same time the employees are satisfied with the
performance.
The entertainment should be considered one of the most ultimate solutions
to reduce stress.

The employees should be found their work planned. planning of the work
7may help to reduce stress level.

This aspect depends upon the dedication of work.

Other possibilities should be that the employees have responded positively

to show themselves to be good

The employees should be reduced their stress by yoga therapy and other
employees should just started the yoga
.
Data should be depends upon the response of the employees.

61
 Conclusion

Many researchers underestimate the time required to complete a

research project. The following form may be used as an initial checklist in
developing time estimates. The best advice is to be generous with your time
estimates. Things almost always take longer than we think they should.

This checklist contains two time estimates for each task. The first one
(Hours) is your best estimate of the actual number of hours required to complete
the task. The second one (Duration) is the amount of time that will pass until the
task is completed. Sometimes these are the same and sometimes they are
different. Most researchers and business-people have to divide their time among
many projects. They simply cannot give all their time to any one project. For
example, my estimate of goal clarification may be four hours, but other
commitments allow me to spend only two hours a day on this study. My "hours"
estimate is four hours, and my "duration" estimate is two days.

To arrive at your final time estimates, add the individual estimates. The
hours estimate is used for budget planning and the duration estimate is used to
develop a project time line.

62
 Limitation of the survey

The questionnaires were filled be 100 employees working in the three major
Banks of Kurukshetra.e. Axis Bank, HDFC Bank . So the scope of sample
findings was less.
The questionnaire was filled by 100 employees of different designations. So the
point of view of employees differs as per their designations.
The employees from whom the questionnaires are filled are in a heavy workload
so some of the questionnaires filled by the employees who are in stress cannot
be called reasonable.
The responses of the employees cannot be accurate as the problem of language
and understanding arises. (These problems are not in all cases.)
One of the other problems of questionnaire is the cost. Some times it may be
possible that even by spending so much the result may not be reasonable.
Many a times the employees may not be really conscious or may not be bothered
about the questionnaire. This may create a problem in the research.

63
 BIBILIOGRAPHY

1. BOOKS :

Prasad L M.. Human Resource Management

Bhattacharya k.Dipak. Human Resource Management
Ashwathapa K. Human Resource Management
Robbins P Stephen. Organizational Behavior

E-MAILS

http;//www.google.com

. http;//www.hdfc.bank

. http;//www.axix.bank

64
N Questions Yes No

1 Are you satisfied with the performance you give at your work?

2 Do you think that you are suffering from depression?

3 Do you worry about your colleague's opinion about you?

Do you discuss your problem with your spouse or friend or
4
any other close to you?

5
Do you work more than 8 hours?
You have an important function at your home and your boss
6
asks to give a 4 hour over time, what will be your response?

7
Do you regularly spend time for entertainment?

8
Is your social life balanced?

9 Do you plan your work before doing?

10
Do you fear about the quality of your performance?

11
Are you a heart patient?

12 Do you get tensed at your non achievement of your target?

13
Do you feeling stress some times?
If the answer of the above question is Yes then answer the
following:

a)
Is the reason of your stress your work load?

65
b) Are you stressed because of your family problems?

c) Do you get stressed when your boss scolds You?

d) Do you try to find any solution for the problem of your stress?
(IF YES) Do you practice yoga or any other ayurvedic therapy
e)
for reducing stress?
Questionnaire

66
 ANNEXURE

No Questions Not at Rarely Sometimes Often Very

all often
1 Do you feel run down and
drained of physical or
emotional energy?
2 Do you find that you are
prone to negative thinking
about your job?
3 Do you find that you are
harder and less
sympathetic with people
than perhaps they deserve?
4 Do you find yourself getting
easily irritated by small
problems, or by your co-
workers and team?
5 Do you feel misunderstood
or unappreciated by your
co-workers?
6 Do you feel that you have
no-one to talk to?
7 Do you feel that you are

67
 achieving less than you
should?
8 Do you feel under an
unpleasant level of
pressure to succeed?
9 Do you feel that you are not
getting what you want out of
your job?
10 Do you feel that you are in
the wrong organization or
the wrong profession?
11 Are you becoming
frustrated with parts of your
job?
12 Do you feel that
organizational politics or
bureaucracy frustrate your
ability to do a good job?
13 Do you feel that there is
more work to do than you
practically have the ability
to do?
14 Do you feel that you do not
have time to do many of the
things that are important to
doing a good quality job?
15 Do you find that you do not
have time to plan as much
as you would like to?
Total

Instructions: For each question, put an 'X' in the column that most applies. Put one
'X' only in each row.
Please write the total number of x at the space given at the bottom of each
column

68