Request for bandwidth upgrade or cutover

This form is used to request an upgrade or cutover to your schools bandwidth.

Cutover refers to changing from one data carriage to another (e.g. ADSL 1500K to GWIP+ 4MB).

Upgrade refers to changing the speed with the same data carriage (e.g. ADSL 512K to ADSL 1500K).

Instructions:

Email evidence showing discussion and approval from both your regional technology manager and
principal/approving officer is required to be attached when creating your job in the Service Centres Service
Now job logging system.
This form authorises Education Queensland to direct debit the cost of the upgrade/cutover.

Financial implications
An upgrade in school bandwidth as a result of this request will result in a variation to the schools
annual Web and Internet Access Service (WIAS) contribution. Annual contribution rates are outlined
online.

Schools will also need to budget for a pro rata contribution to cover that period between the month of
upgrade and the end of the current financial year.

A decision not to proceed with an upgrade may incur cancellation fees for work undertaken by
service providers.

Contact the Service Centre on 1800 680 445 or email servicecentre@deta.qld.gov.au if you have any
questions while completing this form.

Please be aware of the following timeframes:

Upgrades: it will take vendor a minimum of four weeks.

Cutovers: it will take vendor a minimum of six weeks.

(Install time starts when CITEC submits the data service application to vendor install as is dependent on
vendor: resources, change freeze periods, weather infrastructure capability and public holidays).
All fields are mandatory.

Date

School name

Centre code

Site physical address

Side delivery address

(if different to physical address)

Phone number

Fax number

Current bandwidth
Eg ADSL 1500

Requested bandwidth upgrade or

cutover
GWIP+ 4MB

Onsite first point of contact

(including landline number, mobile
number and email address)
Must be familiar with network
configuration and router location

Onsite second point of contact

(including landline number, mobile
number and email address)
Must be familiar with network
configuration and router location

Principals contact details

(including landline number, mobile
number and email address)
Bandwidth cutovers only:
Digital photo/s or map of the data
cupboard or floor plan of where the
new carrier service is to be installed

Bandwidth cutovers only:

Where the site router is physically
located building, floor and room
number

Regional technology manager and/or Service Centre only:

Service Centre job number

Host / router name

i.e. eqldrxxxx

Any further information CITEC

need to be advised of for the
upgrade or cutover?

The Department of Education and Training (DET) is collecting your personal information as required by policiesIFMPR010:Managing
ElectronicIdentitiesandIdentityManagement and ICTPR004:UsingtheDepartment'sCorporateICTNetwork.

This information will be used to create your electronic identity and manage your access to departmental information systems. It will only
be used by DET staff for this purpose.

Your personal information will be securely stored on the departments network and will not be shared without your consent. The only
exception will be where a breach of an information systems conditions of use may have occurred, or we are required to do so by
legislation.

If you have concerns or wish to make enquiries about any information collected or being collected about you by Learning Technologies
Unit, please call the Service Centre on 1800 680 445.