VMware Support Matrix

VMWare ESX Server Management

Installation and configuration of ESX on Blade and standalone servers. Configure DRS cluster and site recovery manager for
multisite SAN.

Configuring ESXi Network (Vmkernel, Vmotion, Virtual Machine network)

Gathering the storage/network requirement and approching the reespective team

Creating/Extending data store of SAN/NAS

Configuring the /iDRAC/AMM/ILO for Dell/IBM/HP stand alone server

Creating initial support accounts additional user accounts

Physical to Virtual Migration for the Servers (P2V)

Virtual to Virtual Migration for the Servers (V2V)

Virtual to Physical Migration for the Servers (V2P)

Host activities like putting host to maintenance/start/reboot/shutdown/add host to cluster

Verify successful startup of servers after the host maintenance

Monitoring Hardware, Network, storage, ESX alerts

Monitoring of HA and DRS services alerts

Preparing the Root cause analysis report on Unscheduled outage

VMWare Virtual Center Server Management

Virtual Center Installation and configuration

Installing and configuring Virtual center database

Adding ESX servers to Virtual Center (initially) and Assigning licenses

Configuring pre-requisits for VMotion and SVM

Creating/Configuring the VMWare HA and DRS cluster

Creating/Deleting Folders for easier management

Verifying the Virtual Center access after complete setup

Virtual Center access management e.g. Create, modify, remove roles as per request

Create, modify and remove resource reservations for Virtual Machine in the Resource Pool

Create, Modify and Remove Resource Pool

Create/Update/Clone/copy standard Template

Troubleshoot the Snapshot related problems for Virtual Machine/ Raise support call with VMWare

VMWare Virtual Machine Management

Virtual Machine Creation

Installing a Guest Operating System in a Virtual Machine

Installing VMware Tools in the Guest Operating System

Configuring a Virtual Machine to Use the LSI Logic SCSI Adapter

Extend the Virtual Machine Disk Using Command Line / VC (Extending File System on the Disk extended will be done by
Platform Team)

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Configuring a Virtual Machine with non-standard devices

Configuring a Virtual Machine to Use More than One Virtual Processor

Exporting Virtual Machines

Setting Permissions for Owners of Virtual Machines

Registering and Unregistering Virtual Machines

Virtual Machine Configuration changes, Modification, resource allocation ( from Virtual Center)

Virtual Machine Deletion

Creating/Deleting VM snapshot

Virtual Machine Troubleshooting from ESX Server side

Virtual Machine Performance analysis and recommendation

Virtual Machine Hardware Upgrade

Creating Template from a Virtual Machine using Virtual Center

Migrating Virtual instances among ESX servers using VC

Migrating virtual instances among ESX servers manually

Troubleshooting virtual instances startup issues

User request to Power off and Power on Hung Virtual Machine

VMWare ESX Patch Management

Identify, test, track and implement the installation of ESX Server service patches and bug fixes.

Ensure that all ESX Server software will have up-to-date patches and firmware upgrades.
Assist developers or Third-Party personnel to implement Third Party Software patches when required and in accordance with
the Change Management process.

Obtain and coordinate hardware and firmware repairs that may include installing software patches and/or service packs.
Plan and implement all patches and version/release upgrades in accordance with established Change Control Process and
Procedure.

Coordinate hardware and/or firmware repair (may include reactive patches).

Schedule required downtime for maintenance, and patch installation.

Test and verify system software patches, fixes or enhancements within a <Client> provisioned production like environment
prior to installation on <Client> production servers.

Ensure that appropriate version(s) of all appropriate patches, and all appropriate device drivers are available to be installed at
each physical location where servers are located. (this may involved use of the <Client> network to distribute patches).

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