Beruflich Dokumente
Kultur Dokumente
1 Scope... 2
2 Purpose 2
3 Conflicts and Deviations 2
4 Applicable Documents.. 3
5 Definitions 3
6 Violations Definitions. 4
7 Instructions.. 5
8 Responsibilities.. 8
9 Cancelled Quality Notifications.. 10
1 Scope
1.1 This Procedure establishes instructions for escalation of unresolved quality issues
in Saudi Aramco projects including delinquent quality concern notifications.
2 Purpose
2.1.2 Clearly define the corporate process for project quality issue escalation
including its documentation, requirements and definition of violation
categories, systems and procedures.
2.1.3 Ensure roles and responsibilities for project quality issue escalation are
well defined and auditable.
2.2 The intent of quality issue notification is to report and record quality or technical
deficiencies, determine the root cause of the problem, record the actions taken to
correct non-conformities, avoid recurrence and enhance overall project quality.
3.1 Any conflict between this procedure and other applicable Mandatory Saudi
Aramco Engineering Requirement (MSAER) shall be resolved in writing
through the Chairman, Inspection Engineering Standards Committee (IESC).
3.2 Direct all requests to deviate from this procedure in writing to the Manager,
Inspection Department of Saudi Aramco, Dhahran.
Page 2 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
4 Applicable Documents
The applicable requirements in the latest edition of the following Saudi Aramco
Engineering Procedures, Schedule Q and General Instructions (GIs) shall be
considered an integral part of this procedure.
5 Definitions
LBE: Logbook Entries (First level of reporting quality deficiency using Manual
Logbook or the Quality Management Information System, QMIS)
Page 3 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
NCR: Non Conformance Report (Issued by Saudi Aramco through SAP QM).
6 Violations Definitions
Page 4 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
the structural integrity of the next phase will be jeopardized. Such violation if not
corrected in a timely manner will lead to more severe damage or complexity.
2) Any violation to Schedule Q.
Commentary Note:
Minor violations related to Schedule Q listed in Appendix D are excluded from this
definition.
7 Instructions
Page 5 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
7.2 Agreed Completion Date (ACD) for LBEs, NCRs and Worksheets
7.2.1 PID PQM, SAPMT Senior Project Engineer or Lead Project Engineer and
the Contractor Quality Representative are responsible for determining the
initial Agreed Completion Date (ACD) for LBEs, NCRs and Worksheets.
Page 6 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
7.3.5 When an Internal NCR has been issued by the Contractors QC, Saudi
Aramco quality notification shall be recorded by PID in the General
Comments category of the QMIS, for the purpose of Lessons Learned
collection. The QMIS entry shall be closed when the internal NCR is
completed or when escalated to SA NCR due to non-compliance within
the ACD.
Page 7 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
7.5.3 Repeat of Moderate or Major violation within six (6) months will result
to a Quality Notification starting at the next higher level of Violation
Category and Notification. Repeat of a Minor violation due to
negligence shall be considered as Moderate violation.
7.5.5 Valid NCR shall be escalated to a Worksheet (WS) when any of the
following applies:
7.5.6 A Worksheet that was not resolved on or before the ACD, including the
approved extension period (if extension is approved), shall be escalated
to Delinquent Worksheet, after discussing and notifying the relevant
PMT representative.
7.5.7 Once the project reaches its MCC stage, all open LBEs, NCRs,
Worksheets and DWS shall be transferred to MPCS. Items required for
start-up or impacting safety are to be marked as YES Items. All other
items shall be designated as No Items.
8 Responsibilities
8.1.1 Reviews and approves or rejects PMT request to extend ACD for
Worksheets
Page 8 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
8.2.3 Reviews and may grant one-time approval of ACD extension prior to
escalation of valid NCR
8.2.4 Decides cases of violations not clearly defined in Section 6 and not listed
in Appendix D Examples of Violations and Escalation Steps
8.4 SAPMT
8.4.2 Approves valid NCRs initiated by Inspection Department within five (5)
working days
Page 9 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Submitted quality notifications in SAP QM shall not be marked for deletion without
proper justification approved by PID Division Head. The approved justification shall
be attached in the quality notification being marked for deletion.
Revision Summary
28 January 2012 New Saudi Aramco Engineering Procedure.
17 March 2013 Minor revision to provide clarification on selected sections.
Page 10 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Page 11 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Contractors INCR
Yes
Yes
One-time
Repeat INCR? Completed on
No No extension No
w/in 6 Months ACD?
granted?
Yes
Yes Yes
Completed
Reported by
No No on Extension Yes
Contractor?
Date?
Yes
Completed on Yes
ACD?
No
One-time
Completed on
extension Yes Yes
Extension date?
granted?
No
No
Follow the
Quality Issue
Close INCR & QMIS
Reporting
Process
Page 12 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Page 13 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
ESCALATION MATRIX
Recommended Phase for
S/N Sample Violation Violation Category
Proactive Notification
Job X/Kick-off/Weekly QC
1. Forged Quality Documents Major
Meetings
Procurement and/or Installation of counterfeit materials
classified as inspectable per SAEP-1151 Job X/Kick-off/Weekly QC
2. Major
Note: For non-inspectable materials, PQM decides on Meetings
the initial Violation Category
Starting a project which excludes ANY Mandatory
Saudi Aramco Engineering Requirement (MSAER),
3. without securing the required waiver approved by Job X/Kick-off Meetings Major
applicable management level authority.
Unavailability of approved Contractor QA Manager or Job X/Kick-off Meetings/
4. Contractor QC Manager Moderate
Weekly QC Meetings
Commencing of Special Process activity as specified in Job X/Kick-off/Weekly QC
5. Schedule Q without approved procedures/personnel Moderate
Meetings
Concrete or Asphalt placement without pre-approval of Kick off Meetings/Weekly
6. the batching plant or mix design QC meetings Moderate
Page 14 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
ESCALATION MATRIX
Recommended Phase for
S/N Sample Violation Violation Category
Proactive Notification
20. Insufficient QC Manpower (Deficiency < 10% of Plan) Job X / Kick-off Meetings Minor
Legend:
L = e-Log Book entry
N = Non-Conformance Report (Q8 Notification)
W = Worksheet (Q9 Notification)
Page 15 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Recipient /
Responsible Initiator / Issuer Approver Interested/Copied Parties
Addressed To
NCR Field Supervisor/ Project Engineer / PM Division Head, PID
PQM Sr. Project Representative Division Head, PM
Engineer
Project Manager
Proponent Site Rep.
Page 16 of 17
Document Responsibility: Inspection Engineering Standards Committee SAEP-381
Issue Date: 17 March 2013
Next Planned Update: 28 January 2017 Project Quality Issues Escalation Process
Appendix F - Index
1 Scope.. 2
2 Purpose.. 2
3 Conflicts and Deviations.. 2
4 Applicable Documents.. 3
5 Definitions... 3
6 Violations Definitions 4
7 Instructions. 5
8 Responsibilities. 8
9 Cancelled Quality Notifications. 10
Page 17 of 17