Beruflich Dokumente
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Should a passenger with to pay off a certain charge and then have it removed
from the main invoice, the cashier should move the charge to invoice 2,3, or
4, whichever is free. The charge is then paid off by the selected method of
payment. The account must be zero, the hide function is then selected. This
disables the printing of this invoice at the end of cruise. For credit card
payment see B03-14 of this manual.
To register the credit card, select the get credit card from the guest screen.
Cards should be swiped. Only if the card is not readable should the card be
entered manually. Please note Diners Club is not accepted.
If a passenger does not register a credit card upon check in the method of
payment will be cash. To avoid unnecessary lines at the Reception Desk all
cash accounts will be activated with a $100.00 limit for the first 24 hours. If
this $100.00 is exceeded the account will automatically have posting
suspended. The account must remain in credit for posting to be active. A
credit card is the preferred method of payment; passengers are encouraged
to register a credit card even if they wish to settle with cash, so account
posting is always enabled. Cash payments can be made at anytime to the
account, even on turnaround morning the credit card payment can be voided
and cash used to settle the account. A letter for all cash payers is to be sent
out the second day of the cruise.
The Receptionist will run the credit card through the card swiper. Upon
swiping the card the system will verify that the card presented is an accepted
card type, that it has not expired and that the name on the card matches the
name assigned to the stateroom. Payment records are then updated to
indicate all stateroom numbers/Passenger(s) for which this card will be used
for payment. If the names don't match, verify that the stateroom number as
entered is accurate. If the individual to which the card was issued is not on
board, then approval from the corporate office is required to use the card for
payment.
The purpose of entering the card in the system is to obtain credit information
and establish a credit limit for each Passenger.
A Passenger who registers his/her credit card at the Front Office will be asked
to sign the system generated authorization slip The Receptionist does not
take an imprint of the swiped credit card. Cards that cannot be swiped
must be input manually. Manual input of credit cards should be kept to an
absolute minimum as the processing fees for these transactions can be
significantly higher than those cards that are swiped.
If the card cannot be swiped the Receptionist will make a manual signature
slip the corresponding credit card recording only the last four digits and enter
the credit card details into the system.
Manual payments are no longer required. Credit cards for Express Check out
and individual payments are both processed via Fidelio and GCS. The only
time an authorization code would be required for a single transaction would be
for an Art Auction posting made on the night before turnaround after the GCS
authorization have been run. If the posting amount exceeds 10% of the
Passengers account then a manual authorization must be made. The
authorization code must then be entered in the Get Credit Card screen.
In an ordinary box to contain EOC Cruise Fidelio reports including Cash Book
Journal. Micros EOC reports. All manual vouchers with supporting back up.
90000/System Accounts with relevant chits and or back up.
Waived billings for company account are posted to 91002 - Waived Medical
and settled to City Ledger. Hotel Director must indicate on Medical Billing
Form reason to be charged to company account. 91002 Folio and waived
billing form(s)s must be attached to Voucher P24.
All prepaid Cellars gifts (wine, and champagne cake) to the 93008 system
account.
All prepaid parties are charged to a $PP folio. The first party is charged to
system accounts numbered 94010 to 94019. Each folio must clearly indicate
the Group name. A copy of the "Group Summary Report" or other
authorization MUST be attached to the folio.
94010 Prepaid Party ______
94011 Prepaid Party ______
94012 Prepaid Party ______
The Celebration Package Sold Onboard items must then be posted to the
93009 folio per the "Personal Choice Celebration Package Charging Form" as
for Prepaid Celebration Packages per B23-7-1 above.
The AUD $34.00 paid to the officiating officer for each Renewal of Vows
package is posted by the SAP FOM to the 93009. No manual voucher is
required.
All End of Day reports must be reviewed each day by the FOM, particularly
those reporting excessive folio balances and casino room charges.
The Micros EOC should be compared to the Cruise to date balance to ensure
it balances. Daily review of all cash handlers journals to identify the source of
strange or extreme. These must be corrected immediately in order to avoid
any problems at the end of the cruise. Also a void report should view every
day to ensure all voids are valid.
Per our contract with Steiner, Spa and Fitness do not accept cash,
credit cards or cheques from any passenger or crew member. The
only acceptable form of payment is via the passenger shipboard
account. All Officers and Crew are to use their pre paid crew ID.
All Officers and Crew will be able to charge in the revenue outlets (in
accordance with deck privileges entitlements) with their Crew ID. For newly
joined crew the ID card is to be issued by the Security Department within one
hour so sailing. All crew will need to place cash or register a credit card to
have the account activated; the account must remain in credit to be active.
Senior Officers will be given a $100.00 Credit Limit for the first 48 hours. All
accounts are to be zero for disembarking crew; any remaining credit is to be
refunded back to the Officer/Crew Member. Any accounts with a credit card
registered are to be settled fortnightly to ensure correct authorization is to
maintained.
End of Cruise will not be allowed to run if open balances exist on any
folio.
If any open balances exist Fidelio will not let you proceed until all
accounts are zero. Unpaid passenger folios must be settled as
uncollected with a notation as to why they were not settled by the
passenger. System are to be settled to city ledger except the Crew
Club and Ward room accounts which are to be settled to cash.. All
respective chits must be included with folios and forwarded per
normal End of Cruise Distribution. Once all open balances are zero,
EOC can take place and the system cruise change can occur.
The SAP FOM MUST balance the EOC Micros to the Cruise Postings by
Department with discount report located in the End of Day reports, this should
be done as soon as the Kiosk has closed for business. A copy of the report
with the EOC micros report to be landed in the Financial Doc box. Any
variance should be resolved prior to EOC or justified with an attached
explanation.
The FOM will then close all the cashier sessions and transfer the cruise
takings into to the FOM cash book. The amounts from each cashier to be
verified against the EOC balance log. All transfers to be given to the FOM is a
sealed envelope with the cashier signature along the cello taped seal. During
the next cruise the envelope is to be opened and verified in front of the
respective cashier. Any Cashier who is leaving the vessel must have the
transfer counted and verified prior to disembarkation.
Cruise Balance Report the cruise Debit totals and Credit totals must match,
the charges posted will equal the revenue collected.
The GCS EOC settlement to be run file to be created in Fidelio using the IFC
Credit card Menu, the totals of each card should match the totals from GCS.
FOM to ensure that all balances are zero and perform the quick check out
function; this is to be performed after disembarkation has been completed as
accounts can no longer be altered after this action.
Cash Handlers
At the EOC all Cashier handlers (including crew office) will prepare all
revenue collected during the cruise. This amount is shown on the Cashier
Sessions report and the Cashier Journal Report. The FOM verifies this
amount and transfers this amount. All the revenue collected from the cashiers
is brought into the FOMs cash book.
Fidelio does not use type codes each department code uses the full name of
the revenue area or payment method.
All referred folios and "9xxxx" folios must include all chits and a
business card if required.
Any passenger making a partial payment against their account must be given
a receipt by way of a copy of their folio, and showing the amount paid/credited
and the effect on the account balance. Automatically the receipt will print out
from the small micros printer the passenger then signs the receipt, the signed
copy is retained by the cashier with the duplicate given to the Passenger.
The FOM is the officer responsible for shipboard accounts. Final accounts will
be sent to passengers on the last night of the cruise. Passengers are to be
encouraged by a notice in the Pacific Daily and Disembarkation Arrangements
Schedule to register their credit cards before the end of the cruise, if not
previously registered, in order to expedite the process of settling their account
and avoiding lines.
The FOM is responsible to ensure that all credit card numbers are checked
daily via GCS in order to ascertain whether sufficient funds are available to
passengers. At final settlement, the account number is again sent to GCS via
MTN. Passengers without credit card, or who choose to do so, may settle
their accounts via a travelers' check, or cash.
Any final account with a credit balance (we owe passenger a refund) can only
be refunded by CASH if the account was settled by cash, or travelers check.
A receipt signed by the passenger acknowledging receipt of the cash must be
issued.
Any posting errors that have occurred after the credit card had been zeroed
out in Fidelio can be corrected; there is no need to make any credit card
refunds. The charge is simply voided in Fidelio and the credit card then paid
off in the system. The Credit cards are not charged till the final GCS is run.
.
B28-7. Refund of Unused Onboard
Credit
B30- 1-2. Launderette Washer and Dryer Soap and other Vending
Machine Cash.
Once the money has been collected, counted and verified it is them posted to
the below System Accounts as a cash payment. The Cashbook is no longer
to be used for this function. These accounts are to be cleared at EOC with all
the System Accounts The corresponding vouchers for the system accounts
are to be completed in exactly the same manner as the existing the R35-R36
vouchers. These are to be included with the System Accounts back up for the
Doc box. An additional copy is to be sent to Anthony Donohue Manager Hotel
Services.
80000 accounts on Fidelio vessels no longer exist for Officers and Crew. All
crew have the facility to place cash or a credit card on their onboard account.
This account is accessed by their Crew ID card. If the account does not have
a positive balance or a credit card registered posting is not enabled. The crew
office may schedule certain times for crew to top up accounts. At the end of
every month the folios are to be printed out and delivered to the crew
members. Every two months the records are to be cleared from Fidelio to
avoid excess data storage.
DISPUTED CHARGES
If a crewmember disputes a charge, the chit must be checked and the charge
investigated with the appropriate department. If the amount has been
charged to a wrong account, where possible this must be posted transferred
to the correct account. If there has been an incorrect charge and the credit
cards as already been settled. The charge should be voided, this void will then
get picked up on the next GCS settlement and a refund applied to the card.
REFUNDS
If a crew member is disembarking and still has money on the card, this will be
refunded prior to disembarkation. Also if a crew member wishes to close the
onboard account any money refunded will be refunded.
CREDIT CARDS
Any Officer or Crew member may register a credit card for their onboard
account. This will be authorized every day at the same time as the Passenger
cards, fortnightly they will be paid off in Fidelio by the Crew Manager and
FOM.
Credit Card
For Officers/Crew that have a credit card registered, the Crew Office close off
the account via pay invoice. The zeroed folio is given to the Officer/Crew and
the credit card charged by the FOM in GCS.
Cash
Officers/Crew who have their onboard account as cash, if they have credit
balance, this balance is to be refunded on the morning of disembarkation via
pay invoice cash.
The Medical centre will send an invoice to the Crew Office, the Crew Office is
to charge under the medical department code Medications. If the Officer or
Crew member does not have an activated account they will need to come to
the crew office to settle the charge.