Book before

Site visit and workshops 16 July 2010

17 - 18 August 2010, Sydney to receive our
early bird discount

Document and Records Management

Workshops and Site Visit
17 - 18 August 2010
Sydney

See the site of :

»» South Eastern Sydney and Illawarra Area Health Service (SESIAHS)

Participate in workshops facilitated by:

»» Department of Transport and

Main Roads (DTMR) Site visit capacity: 18
The last 5 Site Visits have
»» Fremantle Ports sold out 2 months prior.

»» Opticon Australia Please ask to be put on the waiting

list for our next EDRM site visit
if the event is sold-out.

S ite visits allow you to experience live

documents and records management systems Feedback from previous Ark Group Site Visits:
and gain an insight into the look , feel and
functionality of the system . B ecause you are
actually at the host organisation , we are very “Really enjoyed the two days - will be sending my staff next time”
limited in the number of people who can attend .
Sensis

“Hearing the experiences of other organisations in their workplace with

We also understand that it sometimes will take
the opportunity to ask questions is extremely valuable and a great way
time in registering for an event , so you can
to learn.” Department for Environment and Heritage (SA)
reserve a spot by emailing aga @ arkgroupasia . com
“Great learning from people who’ve done it and made mistakes, yet
We can hold your spot only until 9 J uly 2010. make it work!”” ACF

Supported by: Official Media Partner: Produced by:

w w w. a r k g r o u p a u s t r a l i a . c o m . a u
Document and Records Management Workshops and Site Visit
17 - 18 August 2010, Sydney

Recent changes in document retention and destruction legislation, along with
ongoing technological developments and the significant risks of not managing
records efficiently, make document and records management, and in particular
EDRM, important business tools.
The challenge for document and records management practitioners is to develop
systems and policies that not only satisfy legal requirements, but also demonstrate
measurable returns to secure support from users and senior management.
Ark Group’s Document and Records Management Site Visits offer an opportunity
to gather practical information and solutions from visiting organisations who have
overcome the key obstacles associated with achieving document and records
management success, and are proud to showcase their achievements.
During the course you will discuss challenges, new opportunities and best practices
with the host organisations and witness key developments through live system
demonstrations.
You will leave this event enthused and with critical insights on how to:
ƒƒ Establish a clear business case for document and records management
ƒƒ Deal with the document and record legacies of your organisation
ƒƒ Classify, archive, retrieve and circulate large and ever increasing amounts of
documents and records
ƒƒ Comply with legislation regarding information retention and disposal
ƒƒ Get the most out of your EDRM system
ƒƒ Achieve organisation-wide understanding and involvement in recordkeeping
ƒƒ Drive ownership and governance

Who should attend?

Directors, Managers and other professionals responsible for:

ƒƒ Records Management ƒƒ Information Management ƒƒ Knowledge Management ƒƒ Research Management

ƒƒ Document Management ƒƒ Information Services ƒƒ Intranet Management ƒƒ Risk and Compliance Management
ƒƒ EDRM/S ƒƒ Content Management ƒƒ Library Management ƒƒ Project Management
ƒƒ Recordkeeping ƒƒ Data Management ƒƒ Cataloguing ƒƒ Change Management
ƒƒ Digital Preservation ƒƒ Archiving ƒƒ Library Services ƒƒ CIOs

About your host organisations

Fremantle Ports is a Western Australian Government trading enterprise that strategically manages the Fremantle
Inner Harbour and the Outer Harbour. The Port of Fremantle is the biggest and busiest general cargo port in Western
Australia and it is the fourth largest container port in Australia.

South Eastern Sydney and Illawarra Area Health Service (SESIAHS)

On January 1, 2005 the Illawarra Area Health Service and South Eastern Sydney Area Health Service were amalgamated into a single
entity, the South Eastern Sydney and Illawarra Area Health Service (SESIAHS). SESIAHS covers approximately 6,331 square
kilometres, stretching from Sydney Harbour in the north to Durras in the south.

Department of Transport and Main Roads (DTMR)

On 26 March 2009, the Queensland Government announced the integration of the former departments of Queensland Transport
and Main Roads to form a single entity, the Department of Transport and Main Roads. DTMR plans, manages and oversees the
delivery of a safe, efficient and integrated transport system that supports sound economic, social and environmental outcomes in
Queensland. A well-developed integrated transport system is essential to connecting people and communities, moving goods and
services and providing access to employment, education, social services and recreational activities.

Opticon Australia is a market leader in the provision of a wide range of consulting services in complex information
management and strategic ICT. Opticon provides business focused consulting services to assist clients in solving information
management problems, managing complexity, providing clarity and reducing the risk associated with Information &
Communication Technology (ICT). The strength of Opticon’s consulting advice is underpinned by its end to end approach, and
practical experience in not only developing high level strategies, but in implementing outcomes with a results-driven focus.
Opticon is experienced across a range of sectors and ECM technologies, and deliver business improvements in process, people,
information and technology.
Document and Records Management Workshops and Site Visit
17 - 18 August 2010, Sydney
DAY ONE - Tuesday, 17 August 2010
8:15 Registration and refreshments
9:00 Chairperson’s introduction and welcome
The Chairperson will introduce the event objectives and discuss
how the day will proceed. Attendees will participate in a brief
“getting to know you” exercise, so that everyone is familiar with
the backgrounds of their fellow attendees, and the outcomes they
hope to achieve from the event.
9:30 Effective ECM implementation
This introduction workshop will address the group’s collective
needs, problems and approaches regarding:
óó What are we trying to achieve; business and information drivers
óó Why do we need an ECM strategy
óó Typical roadmap contents
óó Critical success factors and pitfalls
Robin Wall, Business Manager, Opticon Australia
12:30 Networking lunch
1:30 Department of Transport and Main Roads (DTMR):
The road ahead
óó Surviving under financial economics
óó New business classification schemes built for the business
óó New approach to business and services
Julie Apps, Principal Recordkeeping Advisor,
Department of Transport and Main Roads
FACT FILE Department of Transport and Main Roads
Total number of employees: approx 10,000
Number of employees in document and records management division:
TMR has a decentralised and devolved structure and therefore has
approx 9,000 employees responsible for managing their own
information and records
Technology used: In-house Lotus Notes application known as DMS
4.30 Chairperson’s discussion and wrap-up
5.00 End of day one and transportation back to Rydges World
Square
AGENDA
DAY TWO - Wednesday, 18 August 2010
8:15 Registration and refreshments
8:45 Chairperson’s re-cap and introduction to day two
9:00 Fremantle Ports’ journey towards best practice information
management
óó Surviving the change when the barriers come up: can you really win
people over?
óó A recordkeeping plan that also meets business objectives enabling
document and records management that works for the business not just
compliance
óó Custom built TRIM and SharePoint integration
óó A new information management induction for new employees that isn’t
PowerPoint
óó Workshop: Should organisations close network drives and force
people to use an EDRMS? The discussion will lead to debate around
compliance with the relevant records management legislation including
eDiscovery and FOI
Debbie Cutts, Manager Information Services, Fremantle Ports
FACT FILE Fremantle Ports
Total number of employees: 314
Number of employees in document and records management division: 9
Technology used: TRIM, MOSS 2007, Office 2007 and various custom
built Information Management applications
12:00 Networking lunch
1:00 Transportation to South Eastern Sydney and Illawarra Area
Health Service (SESIAHS)
1:30 SESIAHS’ document and recds management practice
óó Corporate record indexing and storage (TRIM)
óó Unique Patient Identifier system (UPI)
óó Medical record paper storage (including document tracking, indexing,
retrieval, retention and DRP)
óó Medical record scanning
óó Clinical forms
óó Patient Administration System (PAS) management
óó KOHA
Dr Tony Sara, Director Clinical Information Systems; Jocelyn Bullard,
Corporate Records Manager; Andja Rezo, UPI Systems Manager;
Donna Martin, Network Manager Clinical Information and Administrative
Services, Central Network; Nicole Lukeides, Deputy Patient
Administrative Services and Medical Record Manager, Northern Network,
Tracy Morgan, Medical Records Manager; Vivienne Caldwell,
Librarian, Medical Library, The Wollongong Hospital
South Eastern Sydney and Illawarra Area Health Service
FACT FILE SESIAHS
Total number of employees: 15,500 across a broad range of occupations
Technology used: TRIM, Sun Microsystems e*Index Global Identifier,
iSOFT Patient Administration System – PAS & patient document
tracking, Cerner Electronic Medical Record Module (eMR) – FirstNet,
SurgiNet, PowerChart, Scheduling and Scanning, KOHA Library System
4.30 Chairperson’s discussion and wrap-up
5.00 Transportation back to Rydges World Square
5 ways t o b o o k yo u r p l ace AT t h i s event A G -W E B
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060

Document and Records Management Workshops and Site Visit

17 - 18 August 2010, Rydges World Square, Sydney

put your details here (please print):

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Site Visit and Workshops

o $2495 + 10% GST = $2744.50
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Not valid with any other offer $2295 + 10% GST = $2524.50
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Rydges World Square, Sydney
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Booking conditions If you can’t take full advantage of this event, the CD gives you
1. Bookings can be submitted at any stage prior to the ƒƒ For cancellations received less than 30 days prior to
event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no a useful record of the presentations made at the event for your
held and booking early is therefore recommended. In refunds will be available.
the event of the booking not being accepted by Ark 5. All bookings submitted by e-mail, fax, or over the
reference. The CD is made available after the event at $595
Group Australia the total amount will be refunded. telephone are subject to these booking conditions. plus GST.
2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing.
3. All speakers are correct at the time of printing, but are 7. Ark Group Australia will not be held liable for For more information contact Sophia Bailey
subject to variation without notice. circumstances beyond their control which lead to the Phone: 1300 550 662
4. If the delegate cancels after the booking has been cancellation or variation of the programme.
accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be Email: sbailey@arkgroupasia.com
cancellation charges: charged Australian GST at the prevailing rate at the
ƒƒ Cancellations notified over 45 days prior to the event time of booking.
will not incur a cancellation fee. 9. Delegates are responsible for their own travel, Sponsorship or Exhibition Opportunities
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