Information Systems Design

Sourcing and Development

Amit Agrahari
Information Technology and Systems
Indian Institute of Management, Lucknow
 GOK e-Procurement System Architecture

Contract
e-Tendering Management
Indent
Management
Catalogue
e-Auctions Management

Suppliers and Buyers Master Data

e-Payment, Accounting and MIS

Dept. 1 Dept. 2 Dept. n Supplier 1 Supplier 2 Supplier n

Indian Institute of Management, Lucknow

 Defining Characteristics of GoKs e-Procurement System

Envisioned as an end-to-end platform (i.e.) all stages of

procurement from indenting until payment will be handled
electronically

A single platform will be shared by all government agencies in the

State

Fully PKI-enabled system

Contractors will not be required to visit government offices to

participate in tenders and also for bid submission

Payment due to contractors will be paid electronically using NEFT

Implemented on Private-Public-Partnership (PPP) basis; the private

partner is paid on a transaction basis

Indian Institute of Management, Lucknow

 Pre RFP Requirements - During Consulting

Process definitions are at a very high level (i.e.) 10,000

feet view of processes
To define scope of work
Which set of processes will be handled electronically using
software; strategic decision taken by customers
managerial staff

Process information sources

Secondary sources, End-users
iterative process

Customer wants to see results and the software being

deployed

Indian Institute of Management, Lucknow

 Pre RFP Requirement - During Consulting

Deliverables of the exercise

AS IS process document
TO BE process document

The bidding and delivery teams will rely on the process

documentation and continuously refer to the document
during the course of the project
So, do justice
Be careful not to miss-out on key processes
If key processes are missed out, scope creep discussions
will happen during the delivery stage

Indian Institute of Management, Lucknow

 Business Processes
Strategy -> KPI -> Processes -> IT

Business Process
Set of activities performed in coordination
To realize a business goal

Traditional V/S Process oriented organizations

Tasks of Business Process Management, can be divided into

Process Identification
Process Modelling
Process Analysis
Process Management

Indian Institute of Management, Lucknow

 Process Modeling
Process modelling is a method for an enterprise to
document its processes and to recognise the
resources required by each process
Understand the nature of various processes
Recognise the resources necessary for the
execution of each process (people, machine etc)
Rearrange the system of processes and resources
(i.e. process orientation)
To permanently improve processes

Indian Institute of Management, Lucknow

 Categories of Elements

Indian Institute of Management, Lucknow

 Business Process Model
Order fulfillment process for a catalogue sale retail company

Transition between activities to

determine the sequence

Decision box (Either/Or Condition)

that governs the flow thread of the
process.

Business Participant who Continuation

controls/owns an activity element to link
An activity at a specified processes or their
level of granularity parts with each
other

Business Participants
swim-lane that contains all
activities controlled/owned
by the participant

Indian Institute of Management, Lucknow

 Exercise
To open an account at I-bank, a customer has to fill up and
submit account opening form to the front end clerk, who
verifies the form and documents. If the form is not complete
he returns it to the customer. If the form is correct it goes to
the back office where customers eligibility for opening an
account is checked. If found unfit customer is informed about
the rejection, otherwise it moves on to another member of
back office who opens an account in the system and
associate debit card, PIN, cheque book, phone banking PIN,
Internet banking id and password with the account. Next the
account is activated and physical deliverables are send to
the dispatch department. Dispatch department send these
items to the customer. For security reasons these
documents have to be dispatched separately.

Indian Institute of Management, Lucknow

 Fill up and
Receive
Customer submit a/c
documents
opening form
No
Front end
clerk Verify completeness Complete
of form and document Y/N

Back Office
Member 1 Verify eligibility Inform customer
Eligible?
for account opening about rejection

Back Office Associate Debit card, Cheque book no, Send Physical
Open an account Activate
Member 2 phone banking PIN, internet banking id deliverables to
in the system account
and password the dispatch

Dispatch Send debit card

Send PIN
Send cheque book
Send phone banking no
Send internet banking id
Send internet banking pwd