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A Project report submitted in partial fulfillment of the requirements for the Award of the degree of
Submitted by
M.SRINIVASA RAO
(Reg. No.14KH1E0010)
M.SRINIVASA RAO
(Reg. No.14KH1E0010)
DATE: 10-08-2016
______________________________________________________________________
JSW Centre Bandra Kurla Compels, Mumbai 400051.
Mobile No: +91 22 4286 1000, Email Id: contact@jsw.in
NARASARAOPET INSTITUTE OF TECHNOLOGY
Affiliated to Jawaharlal Nehru Technological University, Kakinada,
DEPARTMENT OF MBA - NARASARAOPET 522 601
CERTIFICATE
This is to certify that the project report entitled A STUDY ON HUMAN RESOURCE
DEVELOPMENT OF JSW STEEL, HYDERABAD: 5000082 with reference to is being
submitted by M.SRINIVASA RAO Regd. No. 14KH1E0010 in partial fulfillment of
requirement of the award of the Degree of MBA in Narasaraopeta Institute of Technology
affiliated to Jawaharlal Nehru Technological University, Kakinada is record of bonafied work
carried out by him under our guidance and supervision from may 2015 to June 2015.
The results presented in this thesis have been verified and are found to be satisfactory. The results
embodied in this thesis have not been submitted to any other university for the award of any other
degree.
EXTERNAL EXAMINER
ACKNOWLEDGEMENT
reputed organization.
M.SRINIVASA RAO
(Reg. No.14KH1E0010)
CONTENTS
A. INTRODUCTION
CHAPTER-VI FINDINGS 95
CHAPTER-VII SUGGESTIONS 96
CHAPTER-
CONCLUSION 97
VIII
CHAPTER-IX QUESTIONNAIRE
CHAPTER-X BIBLIOGRAPHY
LIST OF TABLES
The study includes types and process of HRD programs organized in JSW and the relationship
between program and its effectiveness on employee performance and to know the response of the
trainees about the training effectiveness
The study was conducted systematically. The primary data required for the study was
obtained from the employees with the help of structured questionnaire which was given
to 50 employees randomly. The secondary data was collected through internet, company
hand book, journals.
This study elucidates the facts on the awareness of the employees with regard to the
training program, types of HRD Program, effectiveness of Training Program etc.,
prevailing in JSW. This study reveals that majority of the employees have attended
Managerial Training program of sophisticated nature with good faculties. It further
reveals that the Training Program conducted in the said organization have been educative
and interesting and also have increase their inner skills. Finally the management as well
HR Department concerned in JSW is doing their job judiciously with regard to Training
and its Effectiveness activities. The researcher of this study is convinced that this study
would be an eye-opener for their furtherance in the field of their Training activities
STATEMENT OF THE PROBLEM
A study of HRD practices that are carried out in the organization and its impact on
the performance of the organization.
PROJECT LAYOUT
SCOPE OF THE STUDY
A detailed Survey was conducted about employee participation among sample of
employees to know the level of participation of employees in decision making..
The present study is undertaken in the area of participative management in order to
motivate employees by giving them authority to contribute their skills, talent and
knowledge.
METHODOLOGY USED
The present study is conducted at the factory level. .
SAMPLE SIZE:
SOURCE OF DATA
Secondary Source: The secondary data is collected from both internal and external
sources .The internal source includes Companys annual reports, broachers, publications
etc. External sources include books, journals, magazines, news papers, and internet.
PROCEDURE
Despite of all possible efforts to make the analysis more scientific and
comprehensive there are certain parameters, such as competency level of the participants
were not taken into account, which could be a contributory factory.
Steel Industry in India is on an upswing because of the strong global and domestic
demand. India's rapid economic growth and soaring demand by sectors like
infrastructure, real estate and automobiles, at home and abroad, has put Indian steel
industry on the global map. According to the latest report by International Iron and Steel
Institute (IISI), India is seven largest steel producers in the world
The origin of the modern Indian steel industry can be traced back to 1953 when a contract
for the construction of an integrated steelworks in Rourkela, Orissa was signed between
the Indian government and the German companies Fried Krupp und Demag AG. The
initial plan was an annual capacity of 500,000 tonnes, but this was subsequently raised to
1 million tonnes. The capacity of Rourkela Steel Plant (RSP), which belongs to the SAIL
(Steel Authority of India Ltd.) group, is presently about 2 million tonnes. At a very early
stage the former USSR and a British consortium also showed an interest in establishing a
modern steel industry in India. This resulted in the Soviet-aided building of a steel mill
with a capacity of 1 million tonnes in Bhilai and the British-backed construction in
Durgapur of a foundry which also has a million tonne capacity.
.Global Scenario
In 2010 the World Crude Steel output reached 1364.5 million metric tons and
showed a growth of 7.5% over the previous year. It is the fifth consecutive year
that world crude steel production grew by more than 7%.
China remained the worlds largest Crude Steel producer in 2010 also (500.00
million metric tons) followed by Japan (120.47 million metric tons) and USA
(100.20 million metric tons). India occupied the 5 th position (61.10 million
metric tons) for the second consecutive year.
Domestic Scenario
It has been estimated by certain major investment houses, such as Credit Suisse
that, Indias steel consumption will continue to grow at nearly 16% rate annually,
till 2012, fuelled by demand for construction projects worth US$ 1 trillion. The
scope for raising the total consumption of steel is huge, given that per capita
steel consumption is only 40 kg compared to 150 kg across the world and 250
kg in China.
The National Steel Policy has envisaged steel production to reach 110 million
tonnes by 2019-20. However, based on the assessment of the current ongoing
projects, both in greenfield and brownfield, Ministry of Steel has projected that
the steel capacity in the county is likely to be 124.06 million tonnes by 2011-12.
Further, based on the status of MOUs signed by the private producers with the
various State Governments, it is expected that Indias steel capacity would be
nearly 293 million tonne by 2020.
Industry Statistics
Government targets to increase the production capacity from 56 million tons annually
to 124 MT in the first phase which will come to an end by 2011 12. Currently with a
production of 56 million tones India accounts for over 7% of the total steel produced
globally, while it accounts to about 5% of global steel consumption. The steel sector
in India grew by 5.9% in May 2010. Globally India is the only country to post a
positive overall growth in the production of crude steel at 1.01% for the period of
January March in 2010
Production
Steel industry was delicensed and decontrolled in 1991 & 1992 respectively.
Today, India is the 7th largest crude steel producer of steel in the world.
Last 5 year's production of pig iron and finished (carbon) steel is given below:
(in million tonnes)
Category 2005-06 2006-07 2007-08 2008-09 2009-10
Finished Carbon Steel 44.544 55.416 58.233 59.02 61.10
The New Industrial policy has opened up the iron and steel sector for private investment
by (a) removing it from the list of industries reserved for public sector and (b) exempting
it from compulsory licensing. Imports of foreign technology as well as foreign direct
investment are freely permitted up to certain limits under an automatic route. Ministry of
Steel plays the role of facilitator, providing broad directions and assistance to new and
existing steel plants, in the liberalized scenario.
(i) Steel
The liberalization of industrial policy and other initiatives taken by the Government have
given a definite impetus for entry, participation and growth of the private sector in the
steel industry. While the existing units are being modernized/expanded, a large number of
new/greenfield steel plants have also come up in different parts of the country based on
modern, cost effective, state of-the-art technologies.
At present, total (crude) steel making capacity is over 34 million tonnes and India, the
7th largest producer of steel in the world, has to its credit, the capability to produce a
variety of grades and that too, of international quality standards. As per the ratings of the
prestigious " World Steel Dynamics", Indian HR Products are classified in the Tier II
category quality products a major reason behind their acceptance in the world market.
EU, Japan have qualified for the top slot, while countries like South Korea, USA share
the same class as India.
ii) Pig Iron
In pig iron also, the growth has been substantial. Prior to 1991, there was only one unit in
the secondary sector. Post liberalization, the AIFIs have sanctioned 21 new projects with
a total capacity of approx 3.9 million tonnes. Of these, 16 units have already been
commissioned. The production of pig iron has also increased from 1.6 million tonnes in
1991-92 to 5.28 million tonnes in 2002-03. During the year 2003-04, the production of
Pig Iron was 5.221 million tonnes.
SWOT ANALYSIS
Strengths
1. Availability of iron ore and coal: India has abundance of iron ore, coal & other
raw materials required for iron & steel making. It has 4th largest iron ore reserves
(13 bn tons) in the world.
2. Low labor wage rates: India has low unit labor cost, this gets reflected in low
cost of production
3. Abundance of quality manpower: It has 3rd largest pool of technical manpower,
next to United States & erstwhile USSR, capable of understanding and
assimilating new technologies.
4. Mature production base
Weakness
6. High cost of debt: Since huge capital investment is required therefore cost of
these dbt is very high.
Opportunities
1. Unexplored rural market: The Indian rural market remains fairly unexposed to
the multi-faceted use of steel.
Threats
2. Price sensitivity & Demand volatility: The demand for steel is derived demand
and the purchase quantity depends on end-use requirements. The traders are price
sensitive and buy when there are discounts.
3. Dumping of steel by developed countries: High quality products for developed
countries available for imports at competitive prices.
Consumption
India's steel consumption rose 8 per cent in the year ended March 2010, over the same
period a year ago on account of improved demand from sectors like automobile,
infrastructure and housing. The countrys steel consumption increased to 56.3 MT in the
12 months to March 2010 from 52.3 MT in the previous year, as per the Ministry of Steel
CHAPTER-3
COMPANY PROFILE
COMPANY PROFILE
JSW is a part of the $ 4 billion O.P. Jindal group, the 4th largest business house
in India, with interests in mining, flat steel, and power, oxygen and port facilities. This
makes us a fully integrated steel plant with products ranging from pellets to Galvanized
Steel, a value addition of over 100 times.
JSW under the leadership of Mr. Sajjan Jindal, share a common mantra for
success. JSW is a dynamic Rs. 9000 crore integrated entity encompassing steel, power,
industrial gases, minerals and port business. It ranks among India's top business houses in
turnover, size and scale of operations. The focus, now, is to achieve a position of
excellence in the global arena and innovate the future for nation building.
JVSL has an interesting history. Mrs. Indira Gandhi inaugurated this site in 1971,
for an integrated steel plant, which was to be named Vijayanara Steel Plant. From 1971 to
1994, public sector and several private sector units explored the possibility of putting up
the steel plant but none are succeeded, essentially due to inadequate availability of the
most basic inputs, like water.
A process integrating of the different stages in the manufacturing of stainless steel was
successfully done. As a result everything from the conversion of raw material in the
billets and slabs, to hot rolling to strip and plates, as well as cold rolling was done in
house.
Indias only integrated green-field steel project
JSW, a green field integrated steel plant with integrated steel plant with a capacity of 1.60
million ton per annum of hot rolled coils. JSW has collaborated with voest Alpine of
Australia, which will provide a unique advantage in manufacturing and technology.
VISION:
Global recognition for Culture and Quality while nurturing nature and society.
MISSION:
Supporting Nations growth in steel and Power with speed and innovation.
Core Values:
Crystal clear
Young thinking
Pellets
CR coils
Galvanized sheets
Wire Rods
Billets
Color coated products.
HR coils
E. Areas of operation
Corporate Office:
Jindal Mansion
5A, Dr. G. Deshmukh Marg.
Mumbai- 400 026
Tel: 23513000. Fax: 23526400.
YEAR OF INCORPORATION:
JVSL was incorporated on 15th march 1994 as a private limited company.
Head office: Mumbai.
JSW entered into international business through exports. JSW started its export business
in the year 1999 by exporting its products to Srilanka, and thereafter extended to USA,
Italy, China and Europe etc. currently it exports to total 70 countries world over.
G. MAJOR COMPETITORS:
Major players in the field of Iron and Steel Manufacture are as follows:-
Steel Authority Of India Ltd. (SAIL)
Rastriya Ispat Nigam Ltd. (RINL)
ISPAT
Tata Steel Co. (TISCO)
Essar Steel
Lloyds Steel Industries Ltd.
National Mineral Development Corporation (NMDC)
COMPETITORS INFORMATION
1. Steel Authority of India Limited: SAIL is the leading steel making company in
India. It is a fully integrated iron and steel maker, producing both basic and special steels
for domestic construction, engineering, power, railway, automotive, and defense
industries and for the sale of its products in the export market.
2. Rastriya Ispat Nigam Limited: This company has taken no. of restrictive
measures to improve financial performance of the plant with the assistance from
government.
3. Tata Iron and Steel Company:
It among the lowest cost steel producers of HR coils in with and their vision is to become
the lowest cost producers of steel in the world in the near future. Based on the platform of
the low cost raw materials, with a modern plant the company plans to produce HR coils
at the costs below Rs.170 per tone. The labour productivity is still poor and in the
absence of a safety net, it is difficult to lay off redundant labour.
4. Essar Steel Limited:
Essar Group with an asset base of US $ 4.4 billion has its presence in core sector
businesses. Chairman Mr. Shashi Ruia and Vice Chairman Mr. Ravi Ruia head the group,
founded over three decades ago. It is the worlds largest gas based HBI plant and the
Indias largest exporter of flat products. It uses power from its own captive power plant
and uses 70 percent lump to achieve cost reduction. The company is planning to install
the pallet plant for reducing the production and achieving economy of operations besides
continuous,
uninterrupted supply of long term metallic needs. It has introduced contract system of
labour instead of permanent employees.
5.. Lloyds Steels Industries Limited:
The company has entered into an agreement with the Western Coal Fields Ltd., for the
opening an underground mine exclusively for the use of Lloyds Steels.
The plant has concrete roads everywhere, shuttle services, dust recycling systems,
separate buildings for each departments, canteen facilities, well equipped furniture &
computers. JSW imparts compulsory safety training to all its employees. JSW foundation
works for welfare of society, which provides services, like education, health, computers,
rehabilitation for the surrounding villages. Sandur shivaji high school was renovated,
bypass road was constructed, & A beautiful township complements the Jindal
Vijayanagar Steel Plant, which is a housing facility to its employees. The township
architecture inspired by Hampi, the erstwhile capital of Vijayanagar empire is equipped
with all the modern facilities for the well being of the employees. The township has an
English medium school up to Twelfth standard with central syllabus, a temple,
recreational facilities club house, swimming pool, boat house, free water facilities,
electricity and all the primary medical facilities. There is a 58 room centrally air-
conditioned and well furnished guest house serving Indian and continental food.
Sanjeevani hospital is built to cater the medical needs of employees as wellas general
public
I. Achievements/ Awards:
Forging ahead, JSW Steel Ltd. is one among the largest Indian Steel Companies in India
today with capacity of 7.8MT.
Indias second largest steelmaker, JSW Steel Ltd. consists of the most modern, eco-
friendly steel plants with the latest technologies for both upstream & downstream
processes. JSW Steel Ltd. has received all the three certificates:
ISO:9001 certification for quality management system
ISO:14001 for environment management system and
OHSAS:18001 for occupational health and safety management system.
Awards
2009-10
2008-09
Greentech Safety Award 2007 : Gold award in metal and mining sector for
Outstanding Achievement in Safety Management by Greentech Foundation (10
April 2008, Mumbai).
G 3 Awards for Good Green Governance 2007 : JSW Steel received winner's
trophy in the Manufacturing Category by SRISHTI, New Delhi (22 April 2008).
TERI Corporate Environmental Award 2008 : Certificate of appreciation for
efforts to wards environmental management and innovative initiatives amongst
corporations with a turnover above Rs. 500 crore (31 May 2008).
CII National Energy Management Award 2008: Excellent Energy Efficient
Unit by CII (Augest 2008).
Greentech Environment Excellence Award 2008 : Gold award in metal and
mining sector for Outstanding Achievement in Environment Management (6
September 2008, Goa).
CII-EXIM Award 2008 : Commendation Certificate for Significant
Achievement towards business excellence (on 6 November 2008, at Bangalore).
National Sustainability Award 2008 : First prize for excellent performance in
integrated steel plant operations (14 November 2008, New Delhi).
CII-ITC Sustainability Awards 2008 : Commendation Certificate for
Significant Achievement on the journey towards sustainable development (on 12
December 2008 at New Delhi).
National Award for Excellence in Water Management 2008 : JSW Steel was
adjudged as Water Efficient Unit by CII during National Competition for
Excellence in Water Management held on 16 and 17 December 2008 at
Hyderabad.
IMC Ramkrishna Bajaj National Quality Award 2008 : Performance
Excellence Trophy in the manufacturing category (on 24 March, 2009, Mumbai).
Golden Peacock Award for Corporate Social Responsibility 2008 : JSW
Steel Ltd. bagged the prestigious Golden Peacock Award for Corporate Social
Responsibility for the year 2008' in February 2009
National Energy Management Award 2008: JSW Steel, Vijayanagar Works
bagged National Energy Management Award 2008 instituted by CII during
Aug'08.
Team members: Mr. Raghu.M, Mr. B.I.Karabhari , Mr. Rajashekar Hiremath , Mr.
G.B.Kesapur , Mr. Shivakumar.K and Mr. Nagendra
Beneficiation plant
Raw Material Handling System: It consists of two wagon tipplers, three stacker cum
declaimers, one- barrel reclaimed and one twin boom stacker, with a conveyor belt. The
raw materials are iron ore lump and fines, pellets, limestone, dolomite, quartzite,
manganese ore, non-coking and coking coal and coke.
Blast Furnace: It uses iron ore, sinter, pellet, coke and limestone, which are charged at
the top of the furnace and hot air is blown from the bottom of the furnace in 6 t 8 hours,
the iron bearing material converts into liquid iron.
Corex: It uses abundantly available non coking coal as a reluctant. Unlike conventional
blast furnace, which uses hot air for combustion of coke/coal, pure oxygen is used in
corex.
Basic Oxygen Furnace: It is the most widely used steel making process. The hot metal
is charged in the BOF and oxygen is blown into the hot metal at a high pressure through
a water cooled lance. All the impurities in the hot metal get oxidized. Fluxes like lime
and claimed dolomite are added to the hot metal during the process to facilitate the
chemical reaction, which then floats on the surface of liquid steel as slag. The liquid
steel is tapped from the BOF into jaladle at correct temperature and chemical
composition.
Continuous Casting Plant (CCP). . The liquid steel gets fully solidified into slabs,
after passing through a series of rolls. Optimized external cooling of the slab right from
the exit of the mould ensures slab quality meeting international standards. Both CCP &
BOF is designed by SMS Demag, Germany.
Hot Strip Mill (HSM) has been engineered by Danieli United, USA incorporating the
latest technology and is equipped with a high level of automation, provided by Cegeiec,
USA, allowing complete hands off operations. Here, the steel slabs are rolled into coils of
desired sizes
HOT ROLLING:
Hot rolling is the working of metals above the recrystalisation temperature. At this
temperature, energy required for plastic deformation is less because above critical
temperature, steel has Face Centered Cubic (FCC) structure, which is more ductile than
the Body Centered Cubic structure, observed in the steel below critical temperature. The
slabs are charged to a modified pusher type reheating furnace of capacity 80 tons per
hour. The hot slabs are initially rolled in 2 Hi rolling mill, which in turn feeds the 4 Hi
finishing mill. The steel slabs, either indigenous imported, and identified according to
their grade, heat number and slab sizes are cut to required sizes to be fed in to the
furnace. The furnace heats up the slabs and then the extractor arms extract the slabs and
place it on the roll table. The rotating rollers convey the slabs to the roughing mill where
the slabs are reducing to rough thick plates.
COLD ROLLING:
Cold rolling is a complex process of plastic deformation of metals between pairs of
rotating rolls to reduce thickness of hot rolled strips and impart desired mechanical and
metallurgical properties to them. Forming is considered as the most economical
manufacturing process as there is no loss of metal in it. In this process- desired size and
shape are obtained through the plastic deformation of metal.
K. FUTURE PROSPECTS OF JINDAL SOUTH WEST:
With the onset of liberalization, the steel industry has to gear-up, not only to meet
domestic competition, but also the global competition in terms of product range, quality
and price. India has become self-sufficient in iron and steel materials in the last 3-4 years.
Productivity of our steel plants must be maintained at levels close to international
Standards.
Presently JSW is producing 7MTPA of steel and they have set a target by 2011 march to
produce 10MTPA with commence of 4 Blast furnance which is of 3MTPA and By 2015
to produce 16.5MTPA.
Name Designation
STYLE: In JSW there are 66 Quality circles where the employees can suggest any
improvements in systems. There is a grass root level participation. These suggestions are
implemented either by interdepartmental communications, mutual understanding, or by
top-level analysis, where huge investments are involved.
Even the policy decisions are taken with consultancy of respective persons. Employees
take casual decisions & their immediate head gives the feedback.
From the above facts we can say that JSW has a participative management style.
STRATEGY:
It includes basic purposes, missions, objectives, goals & major action plans & policies
In JSW, every department has its own strategies & policies
Marketing Strategies:
Focusing on selected major customers in terms of their locations, segments, potential
demands etc., Customizing of product so that the best advantage by using JSW product in
terms of yield, lower costs, etc.
JSW Shoppe
A Unique concept of retailing in steel to expand retail base and ensure the easy
availability of quality & branded steel to all its market.
Pricing Strategies:
JSW is into Industrial goods segment where sales are made according to customer
specifications. Hence not much of publicity & Market leadership techniques are required.
SYSTEMS:
It refers to all rules, regulations & procedures both formal & informal. It includes
production plans, control system, capital budgeting systems, cost accounting procedures,
budgetary systems, recruitment training & development plans.
In JSW, every department has got their own Management Information system
Quality systems:
Every production department has quality packages. They have their own targets &
grades. JSW has Laboratory, R&D & Testing facilities .For e.g.: pellet plant is the
supplier of corex dept so corex checks the quality specification while purchasing from
pellet plant. Hence there is a value chain.
STAFF:
SHARED VALUES
Concern for People: People come first in the new business paradigm. The success of an
organization essentially depends upon utilization of this resource.
JSW has suggestion scheme & committee called as mera Sujhav.All the employees can
give suggestions on improvement of technology, production process or operations.
Proposals with the implementation process are welcomed. The top people reviews &
analyses. Scheme makers get awards.
Department with zero level accidents & quality achieved gets incentives. On
Independence Day every year, one employee gets best employee of JSWaward.
SWOT analysis
STRENGTH
1. JSW has good reputation in steel market. It is the result of long experience of
around 3 decades in the steel industry.
2. The major strength of JSW lies with the price. JSW with enjoy reduction in cost
due to very low cost of power.
3. State of art technology the correx process makes it a low cost production of steel
in the industry.
4. Production quality is the strength of the JSW.
5. JSW planned infrastructure for inward and outward by rail plus road, as base
foundation for future growth.
WEAKNESS:
1. Transportation costs are high due to non-availability of trucks and other means of
transportation easily.
2. Sourcing of skilled man powering.
3. JSW is far away from the main market as such it faces problems with the
infrastructure.
4. Problems with efficient warehousing and out bound transportation.
OPPORTUINITIES:
1. Located in the center of Bellary- Hospet region, a high grade iron belt.
2. Easy access to the major ports of Goa, Chennai, Mangalore and Mumbai.
3. It lies in the vicinity of large potential and unexplored market of southern India.
4. Steel imports and exports are also slated to grow.
5. The automobile sector is also expected to perform well, leading to increase in
demand for steel.
6. Several initiatives in the form of improvement in infrastructure are also expected
to boost demand for steel.
7. Demand for HR, CR and galvanized products are expected to beneficially affect
the company operations.
8. A special incentive from India railways to steel industries is under consideration.
THREATS:
1. Domestic as well as internationals steel majors like Tata Steel, POSCO and Mittal
Steel have announced to set up manufacturing facilities near Kuditini near to
location of Jindal This could lead to excess competition as it
2. Threats from materials like aluminum, plastic and cement.
3. Arcelor mittal, , posco and other Indian steel majors to invest in Karnataka.
LEARNING EXPERIENCE:
The learning experience which I had in Jindal South West. Was a wonderful experience. I
came to know how theoretical aspects are applied practically in the organization.
Whatever theoretical information learned in the classes had to be implemented in practice
in in-plant training But it was good learning experience for me to understand various
departments and their style of functioning During my in plant training, I was able to study
various aspects of the organization practically. I acquired the knowledge of various
strategies adopted by the company It was a great experience for me to work in an
organization culture where I interacted with different types of people.
I could learn how to behave in an organizational environment, i.e. while interacting with
the colleagues and other people
The company believes in maintaining a very high level of organizational discipline by
synergizing personal with technological discipline. The Human resource department is
handling communication at JSW. Communication is given a high priority and this is so
because the management at JSW considers it necessary to bring down business and
increase intra-organization information flow as a major prerequisite for organizational
growth. The working environment acts as the primary motivation for all employees.
Jindal organization has constantly tried to endeavor to achieve and provide an atmosphere
of perpetual growth and shared learning to all their employees
Finally, The Company aims to provide safe working conditions at all the Jindal plant
locations. The Safety and health of the employees is amused by maintaining safe
processes, carrying out safe practices, providing a safe environment, importing adequate
and proper training, issuing detailed instructions as regards to the area of operation and
including safety awareness among all employees. The company is known for its core
values quality, safety, environmental care, culture and its customs. The value adopted by
the company is to achieve its goals. I understood the motivating techniques followed by
the human resources department to motivate the employees. I was able to identify the
strengths and weakness of the company
CHAPTER-4
THEORETICAL CONCEPTS
INTRODUCTION
The study includes types and process of HRD programs organized in JSW and the relationship
between program and its effectiveness on employee performance and to know the response of the
trainees about the training effectiveness
The study was conducted systematically. The primary data required for the study was
obtained from the employees with the help of structured questionnaire which was given
to 50 employees randomly. The secondary data was collected through internet, company
hand book, journals.
This study elucidates the facts on the awareness of the employees with regard to the
training program, types of HRD Program, effectiveness of Training Program etc.,
prevailing in JSW. This study reveals that majority of the employees have attended
Managerial Training program of sophisticated nature with good faculties. It further
reveals that the Training Program conducted in the said organization have been educative
and interesting and also have increase their inner skills. Finally the management as well
HR Department concerned in JSW is doing their job judiciously with regard to Training
and its Effectiveness activities. The researcher of this study is convinced that this study
would be an eye-opener for their furtherance in the field of their Training activities
Personnel Director
Personnel Manager
Personnel Officer
Personnel Training
Department Department
Operative Training
Supervisory Training
Maintaining Recruitment Training Welfare Management Training
Payroll Training Instruction
Training Aids &
Equipments
Personnel Policies of HR
The personnel function in a hotel includes many activities such as:
Consideration of leadership style
Relationship
Responsibilities
Philosophy
Social orientation
Organizational structure
In most of the hotels the personnel policies are put in writing. These policies are distributed to
key and responsible executive to provide guidance and ensure consistent application. Periodically
the HRD review these policies.
.
Arrears of personal policies
The personal policies are concern with each of the following areas:-
Employment
Recruitment
Interview
Psychological and Aptitude tests
Selection
Medical Examination
Administration and Transfers
Promotions and Termination
Responsibilities for adherence to indiscrimination laws
Education and Training
Orientation of new employees
Educational needs for employees
Training development programmes
Communications
Health and Safety
Occupational health
Emergency medical care
Safety programme
Preventive Medicine
Employees Services
Cafeteria
Vending Machine
Employees Lounge
Lockers
Counseling
Suggestion Scheme
Wages and Salary Administration
Salary structure
Performance standards and Job evaluation
Salary survey
Benefits
Group Insurance
Sick-pay plan
Hospitalization
Major medical coverage
Key man Insurance
Pension plan/scheme
Labour/Industrial relations
Presentation Elections
Collective Bargaining
Grievance Procedures
Administration
Personnel records
Security
Holidays and Vacations
Office Layout and Services
Work Rules
Human Resource Planning (HRP) is the first aspect of human resource process. It is very
commonly understood as the process of forecasting an organizations future demand for, and of,
the right type of people in the right number. It is only after this that HRM department can initiate
a recruitment and selection process. HRP is the sub-system in the total organizational planning.
HRP is important for:
The future personnel needs
To cope up with change
To create highly talented personnel
For the protection of weaker sections
For the international expansion strategy of the company
It is the foundation for personnel functions
The list is infact never ending. HRP actually has become an inevitable part of HRM process.
HRP is influenced by several considerations. The more important of them are:
Type and strategy of the organization
Organizational growth cycles and planning
Environmental uncertainties
Type and quality of forecasting information
Nature of jobs being filled
Off-loading the work
The HRP Process
Environment
Organizational
Objectives & Policies
HR Programming
HRP Implementation
Control and
Evaluation of Program
Surplus Shortage
Fig: HRP Process
Organizational Objectives & Policies
HR plans need to be based on organizational objectives. In practice, this implies that the
objectives of the HR plan must be derived from organizational objectives. Specific
requirements in terms of number and characteristics of employees should be derived from the
organizational objectives.
HR Demand Forecast
Demand forecasting must consider several factors both external as well as internal. Among
the external factors are competition, economic climate, laws and regulatory bodies, changes
in technology and social factors. Internal factors include budget constraints, production
levels, new products and services, organizational structure and employee separations.
HR Supply Forecast
The next logical step for the management is to determine whether it will be able to procure
the required number of personnel and the sources for such procurement. This information is
provided by supply forecasting. Supply forecasting measures the number of people likely to
be available from within and outside an organization, after making allowance for
absenteeism, internal movements and promotions, wastage and changes in hours and other
conditions of work.
HR Programming
Once an organizations personnel demand and supply are forecast, the two must be reconciled
or balanced in order that vacancies can be filled by the right employees at the right time. HR
programming is the third step in the planning process, therefore, assumes greater importance.
HR Plan Implementation
Control and evaluation represents the fifth and the final phase in the HRP process. The HR
plan should include budgets, targets and standards. It should also clarify responsibilities for
implementation and control, and establish reporting procedures which will enable
achievements to be monitored against the plan. These may simply report on the numbers
employed against establishment and on the numbers recruited against the recruitment targets.
But they should also report employment costs against the budget, and trends in wastage and
employment ratios.
JOB ANALYSIS
In order to achieve effective HRP, the duties involved and the skills required for
performing all the jobs in an organization have to be taken care of. This knowledge is gained
through job analysis. In simple words, job analysis may be understood as a process of collecting
information about the job. Specifically, job analysis involves the following steps:
Collecting and recording job information.
Checking the job information for accuracy.
Writing job description based on the information.
Using the information to determine the skills, abilities and knowledge that are required on
the job.
Updating the information from time to time.
Strategic Choices
Employee Involvement: Job analysis involves collecting job-related information
duties, responsibilities, skills and knowledge required to perform the jobs. It may be
stated that in job analysis, information about a job is collected and not about the
incumbent, however, the jobholder is consulted. Employees are often asked to supply
vital information about the contents of job, given their familiarity with it.
The Levels of Details: The level of analysis may vary from detailed, as in time and
motion studies, to broad as in analyzing jobs based on general duties. The level of
analysis affects the nature of the data collected.
Strategic Choices
Gather Information
Uses of Job Description and Job
Specification
Process Information Personnel Planning
Performance Appraisal
Hiring
Job Description Training & Development
Job Evaluation &
Compensation
Health & Safety
Job Specification Employee Discipline
Work Scheduling
Career Planning
Fig: Process of Job Analysis
When and How Often: Another strategic choice relates to the timing and frequency of
conducting job analysis. Job analysis is generally conducted when i) an organization is
newly established and the job analysis is initiated for the first time; ii) a new job is
created in an established company; iii) a job is changed significantly due to change in
technology, methods, procedures or systems; iv) the organization is contemplating a new
remuneration plan; or v) the employees or managers feel that there exist certain inequities
between job demands and the remuneration it carries.
Past-Oriented versus Future Oriented: If an organization is changing rapidly due to
fast growth or technological change, a more future-oriented approach to job analysis may
be desired.
Source of Job Data: Although the most direct source of information about a job is a
jobholder, a number of other human and non-human sources are available.
Information Gathering
This step involves decision on three issues, viz;
What type of data is to be collected?
What methods are to be employed for data collection?
Who should collect the data?
For Example: In most of the hotels that I visited, the sources for collecting information are by
Observation, Interviews and Questionnaire.
Information Processing
Once the job information has been collected, it needs to be processed, so that it would be useful
in various personnel functions. Specifically, job-related data would be useful to prepare job
description and job specification. (see fig).
Job Analysis
A Process of Obtaining all Pertinent Job Facts
Feedback
Organizational Factors
Characteristics of task
Work flow
Ergonomics
Work practices
Environmental Factors
Employees abilities and Job Productive &
availability Design satisfying job
Social and cultural
expectations
Behavioural Factors
Feedback
Autonomy
Use of abilities
Variety
Work Job
Simplificatio Rotation
n
Autonomous Job
Teams Enrichment
Work Simplification: In this technique, the job simplified or specialized. A given job is
broken down into small sub-parts and each part is assigned to one individual.
Job Rotation: Job rotation implies movement of employees from job to job. Jobs remain
unchanged, but incumbents shift. With job rotation, a given employee performs different jobs,
but more or less, jobs of the same nature.
Job Enlargement: Job enlargement involves expanding the number of tasks or duties
assigned to a given job. Job enlargement is naturally opposite to work simplification. Adding
more tasks or duties to a job does not mean that new skills and abilities are needed to perform
it.
Job Enrichment: Job enrichment seeks to improve both task efficiency and human
satisfaction by building into peoples jobs, quite specifically, greater scope for personal
achievement and recognition, more challenging and responsible work, and more opportunity
for individual advancement and growth.
Autonomous or Self-directed Teams: A self-directed work team is an intact group of
employees who are responsible for a whole work process or segment that delivers a products
or service o an internal or external customer.
High-Performance Work Design: It is a means of improving performance in an
environment where positive and demanding goals are set.
The human resources departments role in job design is usually indirect, although job
design influences almost every aspect of human resources management. The department
diagnoses organizational problems that suggest job redesign, incorporate information on job
design in training and management development programs, and help plan job redesign programs
to ensure that sound human resources policies and practices are developed. Further, the
department is needed to prepare to modify job descriptions and job specifications and to modify
recruitment, selection, training, compensation and other practices to be consistent with any job
redesign program.
RECRUITMENT
In simple terms, recruitment is understood as the process of searching for and obtaining
applicants for jobs, from among whom the right people can be selected. Recruitment is the
process of finding qualified people and encouraging them to apply for work with the firm.
Managerial Roles
Responsibility for the overall recruitment process is assigned to human resources
managers. They are responsible for designing and implementing a recruitment program that will
meet the hotel industrys personnel needs while complying with all legal requirements. This
responsibility includes finding sources of applicants; writing and placing advertisements;
contacting schools; agencies and labour unions; establishing procedures to guarantee equal
employment opportunity; and administering the funds the firm has budgeted for recruitment.
Factors Governing Recruitment
The given fig. represents the factors that normally affect the recruitment process. These
factors add additional function to that of HR manager.
Types of Recruitment
In hotel industry, the types of recruitment are:
Internal Recruitment
Internal recruitment seeks applicants for positions from those who are currently employed.
Internal sources include present employees, employees referrals, former employees, and
former applicants.
External Recruitment
Finding qualified applicants from outside the organization is the most difficult part of
recruitment. The success of an expanding hotel industry or one with many positions
demanding specialized skills often depends on the effectiveness of the organizations
recruitment program. Specifically, sources external to an organization are professional or
trade associations, advertisements, employment exchanges, college/university/institute
placement services, consultants, displaced persons, radio and television, acquisitions and
mergers and competitors.
Recruitment Process
HR practices its function in each and every stages of recruitment. The process comprises five
interrelated stages, viz. (i) Planning, (ii) Strategy development, (iii) Searching, (iv) Screening,
and (v) Evaluation and control.
The function of HR is to make the selection procedure an ideal one. The ideal recruitment
programmed is the one that attracts a relatively larger number of qualified applicants who will
survive the screening process and accept positions with the organization, when offered.
Screening Potentia
l Hires
Job Recruitment Searching
Vacancies Planning Activation
-Numbers Selling
-Types -Message Applican To
-Media t Pool Selection
Strategy
Development
-Where Applicant Evaluation
-How Populatio & Control
-When n
Selection is a process of picking individuals (out of the pool of job applicants) with requisite
qualifications and competence to fill jobs in the organization. Different hotels apply different
methods and procedure for recruitment as well as selection. It basically depends on the
management policies and the size of operation.
Selection Process
Selection is a long
process, commencing
from the preliminary
interview of the
applicants and ending with the contract of employment. Fig. shows the generalized selection
process. In practice, the process differs among organizations and between two different jobs
within the same organization. Selection procedure for senior managers will be long-drawn and
rigorous,
External Environment
Internal Environment
R R R
A A A
Job Offer
RA: Rejected Applicants
Employment Contract
Evaluation
Pre-placement
Presentation
Group Discussion
Extemporization
Written Aptitude
Test
Preliminary
Interview
Psychometric
Test for short
listed candidates
Final Interview
with senior
management
Letter of Offer
ORIENTATION AND PLACEMENT
Orientation
Orientation is called as induction. It is the planned process of introducing new employees to their
jobs, their co-workers and the organization. The main purpose of induction is to relieve the new
employee from possible anxiety and make him or her feel at home on the job.
These orientation programmes are carried out formally as well as individually/collectively in the
Companys. These programmes are carried from 1 weak 2 weak.
Organizational Issues
To supervisor To co-workers
To trainers To employee counselor
Job Duties
Job location Overview of job
Job tasks Job objectives
Job safety requirements Relationship to other jobs
Placement
After orientation comes placement. Placement refers to the assignment of a new employee to his
or her job. The jobs of HR are simple where the job is independent, but where the jobs are
sequential or pooled, HR specialists use assessment classification model for placing newly hired
employees. For example the job of placing a waiter to its position is quite simpler as compared
with that of the placing the employee at managerial level. The job of placing a waiter to its
position is called an independent job but the job of placing employee at managerial level can be
considered as sequential or pooled job.
Training and development activities are designed in order to impart specific skills,
abilities and knowledge to employees.
Effective training is basic ingredient of success in the hotel industry. The concept of
training is endorsed my most managers in the hotel industry, yet managers often give little
thought to the training function in the context of their own business or departmental
responsibilities until something goes wrong! One of the main problems in hotel industry is that
investment in training and development of employees is a reactive process for many companies.
Frequently, training and development arises as the result of significant change in the operational
environment or as a consequent of crisis such as staff turnover or major departmental problems.
Training is then used to cope with the immediate difficulty. This process may be proved costly to
hotel. Whereas development refers to learning opportunities designed to help employees grow
and evolve a vision about the future.
Here the job of HR is to identify the training need and then accordingly to design the
suitable programme for that. Training within a hotel provides the best opportunity to influence the
attitude and performance of employees. The training programmes include is such as introduction,
fire, food hygiene, control of substances hazardous to health, manual handling first-aid, technical
skills, product knowledge, and customer service.
Methods and Techniques of Training
A multitude of methods of training are used to train employees. Training methods are categorized
into two groups and they are:
1. On-the-job training (OJT)
2. Off-the-job training
1. On-the-job training: On-the-job training is primarily learning by doing and, as such, is
probably the most used and most abused approach to training. Like other form of training,
OJT requires planning, structure and supervision to be effective for developing a variety of
practical and customer-oriented capabilities. When done correctly, OJT is a sensible and cost
effective method for training and assessing trainees progress in jobs such as retail sales, food
and beverage operatives, and check-in and check-out positions. Some of the On-the-job
methods of training are orientation training, job-instruction training, apprentice training,
internships and assistantships, job rotation etc.
2. Off-the-job training: Off-the-job training allows for the development of broader and more
conceptual skills while providing a practice environment in which error need not be so costly.
There are three main forms of off-the-job training: In-house, External, and Independent.
In-house off-the-job training may take several formats including lectures and other
classroom techniques, discussions, demonstrations, case studies and role plays, and
simulations. What distinguishes in-house off-the-job training from other type of off-the-job
training is that in-house training is conducted away from the physical location where the job
is actually carried out, but still on company premises.
Like in-house off-the-job training, external off-the-job training can also take a
variety of forms. Such training may be tailored to the companys specific need or it may be
offered on a more general basis; it may focus on special disciplines related to hospitality.
Independent off-the-job training refers to training methods that are controlled and
managed by the learner. A number of these training options which are becoming increasingly
important to employees in the hotel industry are:
Distance/open learning or training (may involve correspondence teaching, use of
television or radio, video-conferencing, etc.)
Computer-assisted learning
Interactive-video learning
A combination of the above method
PERFORMANCE APPRAISAL
Provide new challenges to rejuvenate careers that have reached the plateau stage.
Objectives of
Performance Appraisal
Establish Job
Expectations
Design an Appraisal
Programme
Appraise
Performance
Performance
Interview
Job evaluation refers to the process of determining the relative worth of each job for purpose of
establishing satisfactory wage and salary differentials. Jobs are evaluated on the basis of their
content and are placed in the order of their importance. In a job evaluation programme, the jobs
are ranked and not the job holders.
Job Evaluation
Analytical Non-Analytical
Though there are different types of methods available but the most common method practiced in
this industry is analytical method and in analytical method point ranking methods is the most
appropriate one.
Job Analysis
Job Job
Description Specification
Job Evaluation
Programme
Wage Survey
Employee
Classification
EMPLOYEE RELATIONS
As the name suggest it is all about maintaining relationship with the employee. It includes all
terms that are concerned with the employee like employee remuneration, incentives payments,
employee benefits and services, employee welfare, safety and health issue, trade unions etc. Here
its where the HR manager communicates with employee about their problems, suggestion and so
on. All these steps are followed in order to retain best employee.
Employee Remuneration
In most of the hotels, the human resource department plays a crucial role in determining the
remuneration policy of employees. For this they take into consideration all external as well as the
internal factors. By this they have to deal with external factors like labour market, going rate, cost
of living, labour unions, labour laws, society and the economy as well as internal factors like
companys ability to pay, job evaluation and performance appraisal and the worker himself or
herself. In hotel industry both financial as well as non-financial methods of remuneration are
followed.
Incentives Payments
It is seen that HRD are highly involved in deciding the incentives programmes. As this
department is involved in deciding the remuneration programmme, they are serving as the
foundations for most incentive plans. The management of these plans is collaborative. These
incentives schemes are for direct workers who work in batches, as well as for indirect workers.
Employee Benefits and Services
The HRD has a major role in the development and management of benefits programs. These
benefits are designed by HRD in order to suit the requirement of employee. And further, they are
sent to the top management for approval. Thereafter they are implemented. These benefits, which
are given to the employee, are both financial as well as non-financial.
Some of the benefits and services, which are practiced in the hotel industry are as follows:
Legally required payments
Old age, survivors, disability and health insurance
Workers compensation
Unemployment compensation
Contingent and deferred benefits
Pension plans
Group life insurance
Sick leave
Maternity leave
Payments for time not worked
Vacations
Holidays
Voting pay allowances
Employee Welfare
Labour welfare refers to taking care of the well being of workers by employers, trade unions, and
government and non-government agencies. Recognizing the unique place of the worker in the
society and doing good for him/her retaining and motivating employees, minimizing social evils,
and building up the local reputation of the hotel are the arguments in favour of employee welfare.
Hence this area has generated one more area for practicing of HR roles.
Trade unions
Trade unions are voluntary organizations of employees or employers are formed to promote and
protect their interests through collective action. Contrary to popular perception, unions are not
meant only to organize strikes. Their presence is felt in all HR activities of an organization.
Unions have political affiliations. But some hotels experience tremendous pressure from these
trade unions whereas in some hotels trade unions are present for name shake only.
360 DEGREE PERFORMANCE APPRAISAL
360 degree appraisals are a powerful developmental method and quite different to traditional
manager-subordinate appraisals. As such a 360 degree process does not replace the traditional
one-to-one process - it augments it, and can be used as a stand-alone development method.
360 degree appraisals involve the appraisee receiving feedback from people (named or
anonymous) whose views are considered helpful and relevant.
360 Feedback is a proven method of helping individuals reviews their performance through the
eyes of their working colleagues.
The feedback is typically provided on a form showing job skills/abilities/attitudinal/behavioural
criteria and some sort of scoring or value judgement system. The appraisee should also assess
themselves using the same feedback instrument or form.
BENCHMARKING
Benchmarking is the process of determining who is the very best, who sets the standard, and what
that standard is. In baseball, you could argue that seven consecutive World Series Championships
made the New York Yankees the benchmark. It is done to motivate people to improve toward that
goal.
Benchmarking is usually part of a larger effort, usually a Process Re-engineering or Quality
Improvement initiative. Benchmarking is a management tool that is being applied almost
anywhere. Once we decide what to benchmark, and how to measure it, the object is to figure out
how the winner got to be the best and determine what we have to do to get there.
FUTURE ROLE OF HUMAN RESOURCE IN STEEL INDUSTRY
Service quality and productivity were the most crucial competitive issues facing these firms.
When asked to different Companys regarding strengthening competitiveness, 50 percent choose
internal management actions, including educating and training employees, with publicly
announcing employee policy. And all these procedure of implementing such task is over HR
shoulder.
To achieve a progressive, innovative culture within organization- and to cope with the critical
challenges that the future might bring- human resources professionals are likely to assume certain
roles with greater frequency. These roles are following:
The Consultant Advisor Role:- In particular, the top human resources executive will
increasingly play a major role in advising the CEO and the top management team about the
human resources implications of broad organizational strategy, both nationally and globally.
Further, the human resources department will be called upon more and more advice
management at all levels about the motivational, morale and legal implications of various
present and proposed practices and policies.
The Catalyst Facilitator Role:- The human resources directors have a unique opportunity to
serve in a catalyst-facilitator role in stimulating a top management philosophy, leadership
style and organizational culture and climate. It is important that management develops a clear
view of these interrelated matters and that management is self-conscious about them on an
ongoing basis. In addition, the human resources director can serve as a resource person about
these concepts and their links to organizational outcomes such as effectiveness, efficiency,
development and participant satisfaction.
The Diagnostic Role:- By this, they are expected to identify the underlying causes of an
organizational problem as distinct from its symptoms and to come up with solutions or
system for solving the problem- that correspond with the diagnosis. All too often, programs
of various kinds, like job enrichment, incentives systems, quality circles and so on, are
proposed by managers or human resources people. what is usually needed is an accurate
description of the problem to be solved, a careful analysis of the dynamics of that problem,
and a close look at alternative solutions and their rectifications before a program are
implemented.
The Assessment Role:- One of the most difficult roles for human resources professionals is
the assessment role, in which they assess the effectiveness of various human resources
practices and policies. A comprehensive evaluation of the effectiveness of various human
resources policies and practices is called a human resources management audit or personnel
audit. These comprehensive human resources audit may be used to analyze a wide array of
human resources practices and outcomes.
CHAPTER -5
ANALYSIS AND
INTERPRETATION
ANALYSIS AND INTERPRETATION
LEVELS POSITION
.L-8 Trainee
L-9 Junior Manager
L-10 Manager
L-11 Senior Manager
L-12 Asst General Manager
L-13 General Manager
The above levels are done for the smooth run of the HRD and to achieve the
Organizational objectives and Goals.
The JSW HRD has got many Systems such as
Performance appraisal system:
In this System the employees with skills and efficiency are recognized and are
appraised every quarter year. The performance appraisal is done in JSW using Tools
like Competency Mapping and Succession Planning.
Compensation System:
The company provides its employees with good compensation which includes HRA,
Conveyance, CCA, DA and Other Benefits. This Helps in the boost of motivational
spirits of its Employees.
Safety System:
The company takes many measures in ensuring the safety of is employees by giving
them proper instructions and providing them with many safety gears.
Source: Survey
By the above data it clears that 94 % of the employees say that the company has got
rehiring policy.
It reveals that the company has got good rehiring policies. It prefers the left out
employees because of economic melt down.
TABLE:-2 WE HAVE JOB ROTATION POLICY
Source: Survey
Interpretation:
By the above data it clears that 84 % of the employees say that the company has
referral scheme.
Inferences:
It reveals that the company has got referral scheme that means fresher can take the
reference of any other existing employee to get placed.
Source: Survey
Interpretation:
By the above data it clears that 76 % of the employees say that the company awards
for performance.
Inferences:
It reveals that the company has got an effective performance appraisal system.
Source: Survey
Interpretation:
By the above data it clears that 44 % of the employees say that the frequency of the
performance appraisal cycle is half year.
Inferences:
It reveals that the company has got good performance appraisal cycle. Company goes
for appraisal in every one month.
Source: Survey
Interpretation:
By the above data it clears that 70 % of the employees say that the company has
variable pay policy.
Inferences:
It reveals that the company has got variable pay policy and it helps to increase the
overall pay of the employee.
Source: Survey
Interpretation:
By the above data it clears that 92 % of the employees say that the company has full
fledged T&D dept.
Inferences:
It reveals that the company has got effective T&D dept.
Source: Survey
Interpretation:
By the above data it clears that 58 % of the employees say that their training needs
are met.
Inferences:
It reveals that the company has provided good and effective T&D program and
ensures that all the requirements of employees are met.
ource: Survey
Interpretation:
By the above data it clears that 74 % of the employees say that they are nominated for
external programs
Inferences:
It reveals that the company allows its employees to take external training programs if
required.
The Training programs given in the company was almost satisfied by all the
employees.
Employees are not aware of all the appraisal techniques or decisions taken
towards the effectiveness of the employees.
The response of the employees for the suggestions is good and they are very
co operative.
The safety and health measures of the employees are ensured by maintaining
safe processes, carrying out safe practices, providing a safe environment. They
provide proper training, issuing operation and inculcating safety awareness
measures.
From the analysis and interpretation of the data we can find that participative
management is industrial democracy and authority to involve in organization
decision making.
JSW is union free organization so there will be no conflicts while forming the
group in order to take group decisions.
The company has good employee retention techniques.
All the HRD policies followed by the company are in employees favor and it
has given good opportunity to improve employee and keep up his morale.
The company must concentrate more on the welfare and safety measures of
the employee and fulfill their basic needs.
The company must give good working environment and must assign right
person with right job.
Employee satisfaction must be of higher importance.
Company must adopt all the new techniques to appraise the performance of
the employee and find the level of their competencies.
CONCLUSION
JSW under the leadership of Mr. Sajjan Jindal has shown tremendous improvements and
has secured third place among the largest Steel makers after SAIL and T ATA Steel.
JSW has created significant reputation from customers as well as public. They always
believe in innovating new things, taking challenge, making changes and also believe that
they are the future for steel and hence their caption is "we innovate the future".
In the field of HRM it is obvious that the management tends to develop the potential of
the employees towards the desired goals of the' organization. While carrying out this
process, the management should focus its attention mainly on HRD policies and
practices. With the advent of advancement in technology and infrastructure in industries
the top management must aim at conducting HRD programs at all levels in order to equip
their employees with the required potential towards desired goals and target of the
organization. And also concentration should be given on measuring Training
effectiveness and adopt sophisticated techniques to identify the needs of HRD which
helps in knowing employees requirements for their self development as well as
organization development.
YES b) NO
YES b) NO
YES b) NO
YES b) NO.
YES b) NO
YES b) NO
YES b) NO
YES b) NO
13) Are you satisfied with the functioning of participative forum in jsw?
YES NO NA
14) Does the functioning of participative forum enhances the efficiency of the
employee and the productivity of the plant?
YES NO NA
15) Does the participative forum ensure the proper flow of two-way
communication between the management and the employee?
YES NO NA
16) Are you satisfied with the general health, welfare, safety measures taken for
employees?
YES NO NA
YES NO NA
YES NO NA
19) As the company emphasis on productivity, cost reduction and safety. Does the
participative forum laid emphasis on these factors?
YES NO NA
20) Are you satisfied with the level of attendance in the meetings of participative
forum?
YES NO NA
21) Are you satisfied with the issues discussed during the meetings of
participative forum meet?
YES NO NA
BIBLIOGRAPHY
Books:
Human resource development By SUBBA RAO
Human resource development By ASHWATAPPA
Journals:
Jindal's Induction Manual.
Annual Company policy of JSW
Websites:
WWW.JSWINDIA.COM
WWW.GOOGLE.COM
WWW.SCRIBD.COM
WWW.MANAGEMENT STUDYGUIDE.COM
WWW.SLIDESHARE.COM
WWW.NPTEL.COM