Beruflich Dokumente
Kultur Dokumente
Helen Teixeira
CANDIDATE DETAILS
Moerieda holds a M.Sc. (Eng) in Industrial Engineering from WITS University and is
competent in utilising various project and process management methodologies and
techniques to implement strategic business and technology projects. Her collective
experience in consulting, public sector, financial services, telecommunications and
logistics industries are best described as that of a business transformation professional.
She is currently employed as a Head of PMO and Process Transformation at African Bank.
Her strong understanding of business strategy and IT provides an excellent background to
assist clients/ Snr management in strategy formulation and business transformation
initiatives.
She is focused, disciplined and goal orientated; works well under pressure in deadline
situations and can effectively handle several projects simultaneously.
She values environments where the approach taken by team members are pragmatic and
candid, and where reporting lines and authority allows all parties to contribute
meaningfully and produces work of exceptional quality.
Moerieda is passionate about growing talented individuals and often coaches and mentors
aspiring members of her team
EDUCATION SUMMARY
COURSES
PROJECTS WORKED ON
DUTIES:
Set-up and Manage the PMO Leading the set-up of IT Programme Management Office;
including the development of business processes, terms of references for all the
governance bodies, templates and the implementation of a central project portfolio
management system Responsible for the implementation of enterprise project and
programme governance (including the Business Change Forum/Capital Expenditure
Company: Cell C
Industry: Telecommunications
Reason for leaving: Cell C was not in a good space which she did not want it
to impacting on her career.
DUTIES:
CAREER HISTORY
DUTIES:
Business Development:
Reporting to the Director: Strategy and IT Advisory
Accountable for a total sales/delivery portfolio of R10m
Actively contribute to proposal development
Building and managing relationship with existing and potential clients
Engagement Management:
Retirement Reform Programme for the Dept of Social Development (DSD)
Senior engagement manager on the project
Responsible for the overall design and scope of the retirement reform program,
Leading the UK pensions actuarial team in developing a cross sectional and
longitudinal model to assess the long term viability of the reform proposal
Overseen the development of a new institutional framework and the development of a
blueprint for the new National Social Security Fund (NSSF)
Manage economists and independent subcontractors in the development of the new
pensions and risk benefit arrangement that will be fundamental to the reform
Manage all EY SA project resources responsible for analysis and implications as a
result of the reform focusing on the impact to the fiscus and private retirement and life
insurance industry
Company: ABSA
Reason for leaving: To work for one of the giants in the Consulting Sector
DUTIES:
Industry: Government
DUTIES:
Projects
Customer Relationship Management (CRM) System
CRM Framework development and project scoping
Vendor engagement (including tender/software procurement process)
End-to-end service delivery process development
Customer engagement (external)
Service desk (internal)
o Detailed business requirements
o Detailed functional specification
o Integration specification
o Test plan (coordinating all aspects of Testing)
o Change Management and Communications
Development of communications plan and strategy
Monthly briefing session at staff meeting
Road show by executive and solution development team to all branches (before,
during and after implementation)
Assessing of training requirements and selection of supers users
Inclusion of stakeholders during the development and testing phases of the project
Development of training plan
Enterprise Architecture
Review architecture (including IT Infrastructure and Functional Design)
Lead Platform Rationalisation Project (MS Technologies CRM Dynamics, BizTalk, MOSS,
GP10)
Facilitate and drive MS roadmap implementation
Develop functional requirements and evaluate technology solutions for Procurement
Management System, Contract Management System, e-Learning, e-Mentoring
Company: Nedbank
Position: Various
Project Management
Responsible for the end-to-end development and implementation of Transactional
Banking Products
Development of all project documentation (Business Case, Scope of work, Project
Plans, Specifications, High level Design, Issues and Risk sheets)
Responsible for project monitoring and tracking via project management tool
Responsible for driving project status meetings at all levels i.e steering committee as
well the various work streams
Projects:
New Client Acquisition - Debit Order Switching capability Hassle free move
Grow Net Transactional Banking Programme
Pricing (Leaking bucket project)
Product/Channel Management
Develop Telephone Banking Strategy
Develop Telephone Banking Business and Release Plans
Develop High Level Telephone Banking Costing Model (ABC, Break-even Analysis)
Implement and Manage Channel Pricing
Perform Telephone Banking Budget Analysis
Implement and Manage Service Level Agreements
Implement and Manage Telephone Banking Stakeholder Forums
Monitor and Manage Product Performance (Profitability, Customer, Market, Image)
Perform Environmental/Industry/Competitor Analysis
Perform Business Opportunity/Gap Analysis
Monitoring/Contribute to the Development of all Marketing Initiatives and Campaigns
Provide Telephone Banking Product Support (Internal and External Stakeholders)
Project
Manage End-to-End Development and Implementation of the new Telephone Banking
System and Processes
Develop Customer Requirements (Internet Banking Front-End Design)
Engage with all IT Vendors and Manage Customer Requirements
Develop Traceability Matrix (Solution vs Requirements)
Develop Glossary of Terms Document
Develop Operational Processes and Controls to Support System
Develop Profile and Account Status Matrix
Responsible for Multi Vendor Integration Testing and User Acceptance Testing
Manage All Telephone Banking Stakeholders
Pilot Telephone Banking System to Staff
Deploy Telephone Banking System into Production (JHB and DB call centres)
Change Management and Communications for the Merger and the Implementation of new
system
Development of communications plan and strategy
Manage Stakeholder Communications
Internal (Staff communications)
External (Client communications)
Assessing training requirements
Development of training material for the new telephone banking application
Co-ordinate Training for all Support Staff
Product/Channel Management
NedInform Business Requirements Specification
NedInform Marketing Strategy
Call Centre Support - Analysis/Reporting
Call Centre Solutions Development and Implementation
Manage Customer Queries and Complaints
Develop Customer Support Strategy
Service Level Agreements
Competitor Analysis
Channel Pricing
Channel Costing
Product Financial Performance
Projects
CAMS (American Express) Conversion Testing on NI and NE
CAMS (American Express) Conversion - Implementation
GHD (NedInform) 1.5 Testing
GHD (NedInform)1.5 Pilot Coordinator
GHD (NedInform)1.5 Roll-out Coordinator
DUTIES:
Feasibility Projects:
Siebel retirement across the group
GTX vs iWise in the Branches
Universal banking platform for Africa
Enterprise-wide Origination capability
Industry: Software
DUTIES:
Sales
Provide Pre-Sales Support (Proposal Development)
Methodology Used
ARIS Business Engineering Methodology
Industry: Railway
Development of Freight Logistics Solutions for all timber and paper sector clients
Assessment of logistics operations
Development of logistics strategies to optimise the use of rail within the total logistics
solution
Development of integrated rail, road and sea solutions
Production monitoring both from supplier (Foresters), customer (Pulp and Paper
manufactures) and client (end users)
Incoming (chips and logs) and outgoing (pulp and paper) stock level management at
pulp and paper plants
Wagon distribution and utilisation
Evaluation of loading patterns to optimise wagon performance (cost reduction)
Assessing storage and warehousing requirements (including the use of wagons for
storage)
Channel Management
Market Research (Forestry, Timber & Paper, Rail industry)
Sector Performance (including Stakeholder Engagement for Sappi, Mondi, SAFCOL,
HLH )
Budgeting
Competitor Analysis
Wagon Utilization Strategic Projects
Process Management
Process Design and Modelling
Conceptual Systems Design
Process Deployment
Projects
Consignment Tracking and Deviation Notification
Estimated Time of Consignment Arrival
Establishment of a Joint Operations Office (JOO)
Channel Management
Market Research (Forestry, Timber & Paper, Rail industry)
Sector Performance (including Stakeholder Engagement for Sappi, Mondi, SAFCOL,
HLH )
Budgeting
Competitor Analysis
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