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Compiled by DEEPAK BALIGA

Team UK DIS 22 - EMEA Tech Su


Database created with inputs from Pravin J and other s

Special thanks to ANANDARAM SARVESH


AK BALIGA
IS 22 - EMEA Tech Support
Pravin J and other sources

NDARAM SARVESH
General Issues
Features Availability per SKU
PC Restore
Current Issues - 1 (1390, outlook, no sound, ATI X1400,
Updates
Slide Show
Comparison of Features in IPv4 and IPv6
Revert To XP From Vista
FAQs
Vista Profiling
Vista Troubleshootings links
side bar & Gadget-Windows vista trouble shooting
Vista user password forgotten
VISTA UPDATE
Virtual Memory
difference between 32-bit and 64-bit versions of Windows
Driver Verifier Manager
activate a pre-installed copy of Windows Vista
Reduced Battery Run Time When Using Wireless
smart card
uninstall Windows Vista on a multiboot system
How to disable startup items in Vista
Windows Vista Newsletter Volume 8
Available Drivers In SafeMode
Administrative Tools
Bios Update to resolve 0x00000124 Stop BSOD
MD3 Installation Issue
Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed

Sonic Related Issues


Sonic DLA Patch
Sonic DLA patch issues with sidebar

DVD Issues
DVD Part No.
Change Drive Letter
Resource CD P/N for Vista
multi sessions of DVD burning
e) 0X124 BlueScreen while playing DVDs on a Vista System.

Office and works issue


Office-2003 and Vista
l) MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.
Microsoft Works 8 stops responding in Windows Vista

AntiVirus and Firewall Issues


Mcafee Registration Issue and Fix
Free upgrade for Norton & McAfee users upgrading to Vista NEW

IE Issues
Patch for IE7 slow due to Phishing Filter
IE slow only in normal mode
Sound Issues
Audio issues in Windows Vista
No Sound after upgrading to Windows Vista
Media player 11, choppy audio with 20 seconds left of any song (mp3)
c) No Sound with Skype after upgrading to Vista.
g) No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Distorted Audio When Wireless Is Turned ON.
No Sound from Dell BH200 Bluetooth 2.0 EDR Stereo Headset

Registration Issues
Vista Registration Update NEW

Networking Issues
The Four States Of The Networking Icon
1390 WLAN and Vista
Outlook 2007/2003 Slow on Vista
Bluetooth personal area network (PAN)
File Sharing/Accessing - Comparison XP - Vista
b) How to Troubleshoot Mail Stuck in the Outbox & E-mail Not Sending.
Broadcom Wireless Vista Driver Released !!
Unable to Access WebPages Using Actiontec Routers
ISP Incompatibility Tel Nos.
f) Dell Wireless Drivers Update
How to change TCP/IP settings? NEW
Cross-platform networking in Vista into an existing network, Vista box not seen

Upgrade Issues
Upgrade from XP to Vista
Vista Upgrade FAQs
Vista Upgrade Kit - Ready To Be Shipped
Vista Upgrade Update
Some Key Points to remember about Vista Upgrade
Anti Virus Upgrade To The Windows Vista Certified Version
h) Express Vista Upgrade - Update.
i) COA's Missing From Upgrade Kit - Update.

Current Issues
Current Issues - 2 (1390)
Current Issues - 3 (verizone router, mcafee upgrade, bluetooth, gadgets Mouse)
Vista Current Issues
Vista Current Issues
Vista Current Issues - 18
Vista Current Issues - 20
a) Unable to start Windows Audio Service
d) Windows Startup Programs Have Blocked The Service When Trying to launch the application.
j) WAU - Update.
k) Some programs are disabling Aero.
m) Lojack Update.
n) Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
o) Customers may report HDD free space is reporting less within few days.
p) File Transfer speed is very slow when Customer is copying from Vista to XP system.
Vista Current Issues - 22
Vista Current Issues - 23
Vista Current Issues - 24
Vista Current Issues - 25
Features Availability per SKU
Feature
User Account Control
Windows Security Center
Windows Defender
Windows Firewall
Internet Explorer 7.0, with Tabbed Browsing, Quick Tabs, RSS Feed support, and integrated search
Internet Explorer Protected Mode
Internet Explorer Fix My Settings
Anti-Phishing in Internet Explorer 7.0
Anti-Phishing in Windows Mail
Windows Update/Microsoft Update
Parental Controls
Service Hardening
Performance Self-Tuning
Diagnostics
Next-generation TCP/IP stack with IPv4 and IPv6 support.
Windows ReadyDrive
Windows Display Driver Model (WDDM)
Windows Easy Transfer
64-bit processor support
Maximum RAM supported with 32-bit processor-based system
Maximum RAM supported with 64-bit processor-based system
Two processors (two processor sockets) support
Ad hoc backup and recovery of user files and folders
Scheduled backup of user files
Backup user files to a network device
Previous Versions
System image-based backup and recovery
Encrypting File System
Desktop deployment tools for managed networks
Policy-based quality of service for networking
Windows Rights Management Services (RMS) Client
Administrator Control Over Installation of Device Drivers
Network Access Protection Client Agent
Pluggable logon authentication architecture
Integrated Smart Card management
Windows BitLocker Drive Encryption
Support for simultaneous installation of multiple user interface languages
All worldwide user interface languages (35 languages total) available
Subsystem for UNIX-based Applications
Windows Anytime Upgrade
Windows Ultimate Extras
Windows Vista Basic user interface
Windows Aero user interface with Glass
Instant Search integrated throughout the operating system
Automatically organize content based on file properties/tags
Windows ReadyBoost
Low Priority I/O
Automatic Hard Disk Defragmentation
Windows Mail
Windows Calendar
Windows Sidebar
Windows Photo Gallery
Themed Slide Shows
Windows Media Player 11
Windows Media Center, now with CableCard support
Windows Movie Maker
Windows Movie Maker HD
Windows DVD Maker
Games Explorer
New, premium games
Universal game controller support
Speech Recognition
Accessibility Settings and Ease of Access Center
Windows Welcome Center
XPS Document Support
Windows Fax and Scan
Network Center
Network Diagnostic and Troubleshooting
Wireless network provisioning
Simultaneous SMB peer network connections
Windows HotStart
Windows Mobility Center
Sync Center
Windows Tablet PC features
Windows SideShow
Windows Meeting Space
Network Projection
Presentation Settings
Remote Desktop
Domain join for Windows Server
Group Policy support
Offline files and folder support
Client-Side Caching
Roaming User Profiles
Folder Redirection
Centralized power management through Group Policy
Internet Information Server
ability per SKU
Home Basic Home Premium Business Enterprise Ultimate
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
4GB 4GB 4GB 4GB 4GB
8GB 16GB 128+GB 128+GB 128+GB
Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes Yes Yes
Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes
Yes Yes Yes Yes Yes
Yes Yes
Yes Yes Yes
Yes Yes
Yes Yes
Yes Yes Yes Yes Yes
Yes Yes* Yes* Yes
Yes Yes Yes* Yes* Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes* Yes*
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes
5 10 10 10 10
Yes Yes Yes Yes Yes
Partial Partial Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
View Only Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Client Only Client Only Host & Client Host & Client Host & Client
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes* Yes* Yes*
Audio issues in Windows Vista
There is a DSN for the same issue.

Document ID: 315693

Error message while playing copy-protected music files.

Windows Media Player will report that it has encountered a problem while trying to play a copy-protected music file in Microsoft
with the Sigmatel STAC 92xx C-Major HD integrated sound card with driver A00 or A01 installed.

To download and install the Sigmatel STAC 92xx C-Major HD A02 driver, perform the following steps:

1. Click http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=19
The Drivers & Downloads window appears.

Customers who have upgraded to Vista or have purchased systems with Vista installed may report problems with hearing the s
music or movies in Windows Vista. These customers may need a new Sigmatel audio driver that can be downloaded directly fr

To obtain this driver, use the link below and follow the download and install directions.

http://www.support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147075&SystemID=DIM_PNT

1. Flip 3D Not working in Vista Home Premium

- Type winsat dwm in command prompt(elevated mode) press enter and restart the system.

Thanks to Paddy(CHN Trainer) for this solution.


2. No Sound from Dell BH200 Bluetooth 2.0 EDR Stereo Headset

- Ensure "Bluetooth Audio Renderer" is set as default then click on properties.

Verify the headset has a sample rate of 2 channels, 16 bit, 48000 Hz (DVD Quality). If not, click the drop-down lis
Hz (DVD Quality). Click the Test button to test the headphones. A tone sounds in each ear piece of the headset. If y
working correctly. Click OK to exit the Properties window.
PC RESTORE
DSN has been updated as how to restore system to factory settings.

To restore Windows Vista to the factory backup, perform the following steps:

Restoring Windows to the factory default configuration deletes all data on the C: drive. You must back up your
data before performing this step or your data will be lost.

1. Start the computer.


2. Tap the <F8> key on the keyboard during the startup process until you see the Windows Advanced Options menu
on the screen.
If the Windows Advanced Options menu does not appear, restart the system and try again.
3. Press the <Down Arrow> key to select Repair Your Computer and press the <Enter> key.
The System Recovery Options window appears.
4. Select your language and click Next.
5. Log in as a user with administrative rights and click OK.
6. Click Dell Factory Image Restore.
The Dell Factory Image Restore window appears.
7. Click Next.
8. Check Yes, reformat hard drive and restore system software to factory condition.
9. Click Next.
The factory software image is now written to your hard drive.
10. Click Finish to restart the computer.

DSN Document ID: 314757

Dell
Image
Restore
CURRENT ISSUES - 1
1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to
manage. The trick in Vista is you need to check the box to associate to non-broadcasted networks. This is an option when
creating the profile.

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package won't be released until March.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also
report issues about 1500N card)

2) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing.
Because Vista takes minimum of 24 hours to complete the PST indexing.

- Please email with the service tag if the issue exists even after a day.

Issues Already Reported And Temporary Workarounds


No Sound issues after upgrading to Vista.

- There are some new workaround suggested by Joseph(HYD L2) to resolve this issue.

Ensure there are no bangs with audio drivers in Device Manager, then go to Control Panel - Sound - Speaker Propert

When you click on the pull down menu here you might get around 10 different formats, one after the other select one

You might get sound in one of the format, select apply and OK.
No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected
audio files.

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

2) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic
DLA or Roxio Drag & Drop.

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

3) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3
Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together
with the system.

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS
install, OOB, etc.)

4) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System
or After Vista Upgrade from Dell OEM disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu
as mentioned.

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot
Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select
the last one which is "Dell Image Restore"

5) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

8) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.


For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

9) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


peaker Properties - Advanced.

ther select one option at a time and click on Test button.


UPDATES
Update for Windows Vista (925528)
Description:
This is a reliability update. Install this update to resolve reliability issues with some USB hardware devices and controllers. Afte
restart your computer.

Update for Windows Vista (928089)


Description:
This update resolves a performance issue with the Internet Explorer Phishing Filter when you visit Web pages that contain m
navigations occur quickly. After you install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80891 (http://go.microsoft.com/fwlink/?LinkId=80891)

Update for Windows Vista (929427)


Description:
Install this update to address a set of known application compatibility issues with Windows Vista. After you install this item,
http://go.microsoft.com/fwlink/?LinkId=80402 (http://go.microsoft.com/fwlink/?LinkId=80402)

Update for Windows Vista (929615)


Description:
Install this update to address an issue with Windows Media Center which may prevent you from receiving audio in the desi
secondary audio channel. After you install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80407

Update for Windows Vista (929685)


Description:
Install this update to address an issue that may prevent high-definition audio devices from initializing after you wake up th
After you install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80410 (http://go.microsoft.com/fwlink/?LinkId=80410)

Update for Windows Vista (929735)


Description:
Install this update to resolve an issue that prevents Windows Search from returning a complete set of results when you p
and a non-Gregorian calendar is used.
http://go.microsoft.com/fwlink/?LinkId=80403

Update for Windows Vista (929761)


Description:
Install this update to resolve an issue in which installing a Microsoft update (.msu file) by using the /quiet switch fails if the upd
Microsoft Software License Terms.
http://go.microsoft.com/fwlink/?LinkId=80605 (http://go.microsoft.com/fwlink/?LinkId=80605)

Update for Windows Vista (929762)


Description:
Install this update to resolve an issue that may cause the system to crash if it wakes up from hibernation while an IEEE 13
install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80401 (http://go.microsoft.com/fwlink/?LinkId=80401)

Update for Windows Vista (929763)


Description:
Install this update to address issues in the Mongolian Baiti font that prevent Mongolian-language text from appearing correctly.
restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80408 (http://go.microsoft.com/fwlink/?LinkId=80408)

Update for Windows Vista (930163)


Description:
Install this update to resolve an issue in which connecting to a remote network that is using VPN after you switch from an active
wireless connection fails. After you install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80603 (http://go.microsoft.com/fwlink/?LinkId=80603)

Update for Windows Vista (929777)


Description:
Install this update to address an issue in the Storport.sys file that results in a system crash in certain hardware configurations. A
restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80411 (http://go.microsoft.com/fwlink/?LinkId=80411)

Update for Windows Vista (930857)


Description:
Install this update to fix an issue with Windows Error Reporting in which you may not be notified when some information about
you install this item, you may have to restart your computer.
http://go.microsoft.com/fwlink/?LinkId=80935 (http://go.microsoft.com/fwlink/?LinkId=80935)

Update for Windows Vista (931573)


Description:
Install this update to resolve an issue in which you may be prompted to activate a preinstalled copy of Windows Vista. After you
your computer.
http://go.microsoft.com/fwlink/?LinkId=82159 (http://go.microsoft.com/fwlink/?LinkId=82159)

BitLocker and EFS enhancements


Description:
This Windows Ultimate Extra includes two tools that make it easier to use some of the security features that come with Window
Windows BitLocker Drive Preparation Tool
Secure Online Key Backup for your BitLocker recovery key and EFS certificates
http://go.microsoft.com/fwlink/?LinkId=80936 (http://go.microsoft.com/fwlink/?LinkId=80936)

Hold 'Em Poker Game


Description:
This Windows Ultimate Extra adds a popular poker game to the Windows Vista gaming experience. Hold 'Em Poker Game sets
fun.
http://go.microsoft.com/fwlink/?LinkID=80937 (http://go.microsoft.com/fwlink/?LinkID=80937)

Windows Vista Ultimate Language Packs


Description:
When you install this language pack on Windows Vista Ultimate, and select this language in Change Display Language in Cont
dialog boxes in the Language Pack language.
http://go.microsoft.com/fwlink/?LinkId=81071 (http://go.microsoft.com/fwlink/?LinkId=81071)

Windows Internet Explorer 7


Description:
This free upgrade to Internet Explorer for customers who use genuine Windows offers improvements that include the following:
Enhanced security to help protect you from malicious software and fraudulent Web sites
A cleaner look. This includes tabs for browsing multiple pages in one window
Features to make everyday tasks such as printing and searching the Web easier
This upgrade preserves your current home page, search settings, favorites, and compatible toolbars. You can uninstall this upg
Windows Genuine Advantage validation.
http://go.microsoft.com/fwlink/?LinkID=71727 (http://go.microsoft.com/fwlink/?LinkID=71727)

MD3 Installation Issue


If Customer first boots from MD3 DVD and selects 1st option from the menu. Then boots from Vista DVD he will see 2 opti

This is because when you go to check in Disk Management you would notice 3 partitions ( 1) C Drive 2) Media_Direct of 2

Note: ***********This might not be true on all the installations***********

In case if Customer reports the above issue after following the correct steps to install MD3, then follow the below

1) Boot from Vista DVD, Delete all the partitions.

2) After Deleting all the partitions remove the Vista DVD and Insert MD3 media.

3) Restart the system and select to boot from Optical Drive.

4) From the menu select 1st option. Once MD button is configured, remove the MD3 media and insert Vista DVD.

5) Restart the system and install the Operating System.

6) Insert the MD3 media.

7) AutoRun prompt will come up click on the Open Folder option.

8) Browse to DellKit folder. Locate Dellkit.exe and right click on the file select Run as administrator. Follow the setup wizar
Media_Direct of 2GB<Fat32 Partition>). After he installs OS on Unpartitioned Space, he will not be able to install MD3 in most of the

wn Partition Of 2GB) and the setup is not able to continue as it can't decide which 2GB partition to select.
nstall MD3 in most of the cases. (Experienced the same issue when I tried installing MD3 on Keylargo).
SLIDE SHOW
Windows Vista SideShowtechnology enables laptop manufacturers to include a secondary o
This display can be used to easily view the critical information you need, whether the laptop i
provided by these auxiliary displays will save time and battery life by allowing you to quickly
addresses, and recent e-mail messages without having to start up your laptop. Asus has been
and launched portable computers with the auxiliary screen-Asus-w5fe
Vista Registration Update
Whenever a Cust calls in stating that he is unable to complete the registration on https://www.dellvistaupgrade.com/. Please m
1) Cust needs to have a credit card which does not expire on or before 31april-07
2) No commas or special characters are allowed on addressess feild
Based on currently available information from Microsoft. Requirements subject to change. Since the operating system and drive
Vista has not been tested on all user configurations. Dell systems must be configured with a minimum of 512MB system memo
Capable designation. Systems which meet only minimum requirements for the Windows Vista Capable designation will not p
Ready, including the Aero interface. Some Dell systems may not meet the requirements for Premium Ready, no matter the c
www.windowsvista.com/getready for more information.

Please go through the list of Vista Eligible system (Though the system is eligible, ensure that the system meets the minimum re
https://www.dellvistaupgrade.com/LisOfEligiblePCs.aspx
We can also contact the following numbers for help with Vista Registration :
United Kingdom - 0-808-234-8397
Ireland - 1-800-657151
E-Mail - EMEAenglish@d1.dellvistaupgrade.com
DVD PART NO
Vista Home Premium, DVD, English (Send Used)
Part # JW762
Change Drive Letter
How To Change Drive Letter In Vista?

You can change, add, or remove a drive letter by using Computer Management.

1. Open Computer Management by clicking the Pearl button, clicking Control Panel, clicking System and Maintenance, clicking
double-clicking Computer Management. If you are prompted for an administrator password or confirmation, type the password
2. In the Navigation pane, click Disk Management.
3. Right-click the partition or drive that you want to change, and then click Change Drive Letter and Paths.
4. Do one of the following:
To assign a drive letter if one has not already been assigned, click Add, click the letter that you want to use, and then click
To change a drive letter, click Change, click Assign the following drive letter, click the letter that you want to use, and then
To remove a drive letter, click Remove, and then click Yes to confirm that you want to remove it.

Notes

Many MS DOS and Windows programs make references to specific drive letters. If you change a drive letter, some progra
hard disk might not work correctly.
You cannot change a drive letter if the drive is either a system partition or a boot partition. If you get an error, the partition o
might be in use. Close any program or window that is using the partition or drive and try again.
PnP Update

Customer purchased a Factory Imaged Vista system with Vista Home Basic and wants an OS Swap to Vista Home Pre
Customer?

Currently, we do not have OS Swaps for Vista. Customer has to either go far WAU or get a Retailed Copy.

Please email all your queries on Vista to Vista_Support@Dell.Com

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


The Four States Of The Networking Icon
What Are The Four States Of The Networking Icon?

Four States of the Networking Icon

. To display the status of individual networks, users can click the Network Icon

PnP Update

Customer has ordered Vista with his system purchased from HSB Segment. Now he likes to get XP on his system
- Only option is to get a retailed copy. If Customer is really Irate and not ready for retailed copy, then he needs to return
Segment(Eg : Latitiudes/Optiplex).

Please email all your queries on Vista to Vista_Support@Dell.Com

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.

How to change TCP/IP settings?

1. Open Network Connections by clicking the Pearl button , clicking Control Panel, clicking Network and Int
Sharing Center, and then clicking Manage network connections.

2. Right-click the connection that you want to change, and then click Properties. If you are prompted for an ad
confirmation, type the password or provide confirmation.

3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol V
Protocol Version 6 (TCP/IPv6), and then click Properties.
4. To specify IPv4 IP address settings, do one of the following:

To obtain IP settings automatically, click Obtain an IP address automatically, and then click OK.

To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and D
address settings.

5. To specify IPv6 IP address settings, do one of the following:

To obtain IP settings automatically, click Obtain an IPv6 address automatically, and then click OK.

To specify an IP address, click Use the following IPv6 address, and then, in the IPv6 address, Subnet prefix
type the IP address settings.

6. To specify DNS server address settings, do one of the following:

To obtain a DNS server address automatically, click Obtain DNS server address automatically, and then clic

To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred D
server boxes, type the addresses of the primary and secondary DNS servers.

7. To change DNS, WINS, and IP settings, click Advanced.

Cross-platform networking in Vista into an existing network, Vista box


You may receive a call from a customer where they have integrated their new Vista system into an existing network.
non Vista systems, but the other systems are not able to access the Vista box. The customer gets an "access denied" o
when attempting to access the Vista system. Basically, you need to add the credentials for the other systems into Vis

Option One: (For Vista Ultimate and Vista Business systems)

1. On the Vista system, Open Control Panel.


2. Click User Accounts and Family Safety, then click User Accounts.
3. In the left pane, click Manage your network passwords.
4. Click the Add button. The Stored Credential Properties window appears (Fig 1)
5. Add the workgroup name of the network to the Log on to: box, add the account name from the other system wishing to acces
Name box, and the Password for the non Vista system that goes with the user name. Do this for every non-Vista system on the
Credential type has A Windows logon credential is chosen. (Fig 1).
Fig 1

6. Click OK twice. Close User Accounts. Reboot the Vista machine.

Option two (For Vista Home Premium systems)

Vista Home Premium users cannot disable network discovery or use the login credentials option under Manage network passw
account for each non-Vista system on the network on the Vista system. This is what we had to do when networking 98, 2K, or M

1. On the Vista system, Open Control Panel.


2. Click User Accounts and Family Safety, then click User Accounts.
3. Click Manage other accounts. Click Create a new account.
4. Put the non Vista system account name in for the Account name. Make sure Administrator is chosen as the account type. Cl
5. Click on the account name you just created.

6. Click Create a password. Add the password for the non-Vista system you just added for the user name. Type a password hin

Restart the Vista system. Attempt to access the Vista system from the system that we just added credentials for. The drawback
account created on the Vista box will show up on reboot on the logon screen.
CURRENT ISSUES - 2
1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control pane

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profile.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2
1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.


For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Upgrade from XP to Vista
DSN has been updated with detailed instructions as how to upgrade from Windows XP to Windows Vista using Dell

Document ID: 314746

http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=26293A840521C735E040A68F5B287F4C&langu
CURRENT ISSUES - 3
1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
next week. We also expect to ship the Vista version of the software on Dimension desktops for customers who opt fo

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by
1) RSL Updates

1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.


6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to higher version.

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
key online or buying the product through a participating reseller. You may convert to either Office Standard Edition
this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).


Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "meetings" an
Users should view any appointments that fall into these date ranges as suspect until they communicate with all meeting invitee
everyone's calendar both internally and externally. To minimize confusion during the affected date ranges:

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje

Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you run the tool

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage
After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart

1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.


For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently contained within
Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but many more break in t

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. Dell OEM dis
Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged system. However, WA
Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee may be part of that
the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169
1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start


Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run as admi
normally and game will function properly.

1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a result Advisor pr

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.


Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control pane

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

1) True Mobile 1390 will not associate with network found.


Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profile.

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.


This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Comparison of Features in IPv4 and I
IPv4
Source and destination addresses are 32 bits (4 bytes) in length.

IPSec support is optional.


No identification of packet flow for Quality of Service (QoS) handling by routers is present within
the IPv4 header.

Fragmentation is done by both routers and the sending host.

Header includes a checksum.

Header includes options.


Address Resolution Protocol (ARP) uses broadcast ARP Request frames to resolve an IPv4 address
to a link layer address.

Internet Group Management Protocol (IGMP) is used to manage local subnet group membership.
ICMP Router Discovery is used to determine the IPv4 address of the best default gateway and is
optional

Broadcast addresses are used to send traffic to all nodes on a subnet.

Must be configured either manually or through DHCP.


Uses host address (A) resource records in the Domain Name System (DNS) to map host names to
IPv4 addresses.
Uses pointer (PTR) resource records in the INADDR.ARPA DNS domain to map IPv4 addresses to
host names.

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


f Features in IPv4 and IPv6
IPv6
Source and destination addresses are 128 bits (16 bytes) in length.

IPSec support is required.


Packet flow identification for QoS handling by routers is included in the IPv6 header using the
Flow Label field.

Fragmentation is not done by routers, only by the sending host.

Header does not include a checksum.

All optional data is moved to IPv6 extension headers.

ARP Request frames are replaced with multicast Neighbor Solicitation messages.

IGMP is replaced with Multicast Listener Discovery (MLD) messages.


ICMP Router Discovery is replaced with ICMPv6 Router Solicitation and Router Advertisement
messages and is required.
There are no IPv6 broadcast addresses. Instead, a link-local scope all-nodes multicast address is
used.

Does not require manual configuration or DHCP.


Uses host address (AAAA) resource records in the Domain Name System (DNS) to map host
names to IPv6 addresses.
Uses pointer (PTR) resource records in the IP6.ARPA DNS domain to map IPv6 addresses to host
names.
Media player 11, choppy audio with 20 seconds left of
These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhancements

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and Auto Vol
Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. Make sure that Crossfading is

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under Network B
second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install XP version of Audio driver.

Thanks to Vista Nashville/Edmonton SME Teams for this solution.

Note:- Please forward the Service Tags and the solution that fixed.
Vista Upgrade FAQs
1. Can I do a Clean Install on Customers system using the Dell Vista Upgrade DVD that's sent part of the Upgrade Kit?

- Yes. But for now We will NOT be performing a clean install using this Upgrade Vista DVD.

Note: Until further communications please do not perform a clean install until further communication.

2. After upgrading to Vista using Dell Vista Upgrade DVD can Customer use PCRestore and MD3 on his system?

- Yes. He needs to use repair utility to fix the MBR to use these applications. This utility will be released soon after testing.

3. After Upgrading to Vista using Dell Vista Upgrade DVD will Customer get "Repair My Computer" as part of F8 Menu?

- No. System will not have this option or WinRE under Windows F8 Menu of Vista.

4. Will Customer have option of Dell Image Restore after upgrading to Vista using Dell Upgrade Vista DVD?

- No. However, Customer can restore his System from a CompletePC Backup image provided he has created a image (only av
Vista Business and Ultimate editions)

5) Can I help Customer to install WinRE on his HDD since the Vista Upgrade Copy will not have this option part of F8.

- No. We will not support Customer with this and if Customer wants to perform this please refer him to Microsoft KB.

http://blogs.msdn.com/winre/archive/2007/01/12/how-to-install-winre-on-the-hard-disk.aspx

6) What should be done if Customer calls saying Dell Vista Upgrade Kit DVD that was shipped from Dell has developed
unintentional damages to the media?

- Refer Customer to Zomax(Express Upgrade Maintainer) to obtain replacement at 866-634-7426, regardless of his warranty st

Note: WAU disc will NOT be shipped with the Upgrade Kit. If Customer wants to upgrade to a higer version then he needs to p
Revert To XP From Vista
Is there a way Customer can revert to XP after upgrading to Vista, without having to format the drive and re

Yes. Customer needs to boot to Vista DVD, select Repair Option to access WinRE menu and then he needs to follow

1. Click Command Prompt on the Windows Vista Recovery Environment menu.


The Command Prompt window appears.

2. Type c:, where c is the primary drive on which Windows Vista is installed, and press the <Enter> key.
3. Type ren "Windows" "Windows.Vista", and press the <Enter> key.
4. Type ren "Program Files" "Program Files.Vista", and press the <Enter> key.
5. Type rd "Documents and Settings" and press the <Enter> key.
6. Type Xcopy /s /h c:\WINDOWS.OLD\*.* c:\, where c is the primary drive, and press the <Enter> key.
7. Type e:\boot\bootsect /nt52 c: , where e is the optical drive and c is the primary drive, and press the <Enter> key
The boot sector is restored for the legacy operating system.
8. Close the Command Prompt window, and restart the computer.
The computer starts in Windows XP.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=21BDECDDFC51C5A4E0401E0A551769C

2. Why Does the Mouse Pointer Disappear in Windows Media Center in Microsoft Windows Vista?

- After enabling mouse pointer trails, the mouse may not appear when viewing the Windows Media Center in full
Vista. However, the pointer appears when the Windows Media Center is minimized.

To resolve this turn off pointer trails in mouse properties.

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


Vista Upgrade Kit - Ready To Be Shippe
Zomax will start to ship upgrade kits from today(02/22/07). We will start getting upgrade issues and other related queri

The Upgrade Kit will not be shipped to all the Customers at once. The dispatches will be staggered and shipped based on prior

The Express Upgrade package contains:


+ Microsoft Windows Vista Operating System Media
+ Dell Upgrade DVD - Contains Dell Vista Update Assistant
+ COA (Certificate of Authenticity) SLIDE
+ Dell tech sheet with upgrade instructions SHOW
Note: Please review the file attached for screen shot of upgrade process.

To upgrade the system from XP to Vista Customer need to follow 3 steps :

Step 1 - Run Dell Upgrade Assistant DVD

The Dell Upgrade Assistant scans your system for Vista compatibility, updates various components including drive
temporarily removes any components that may interfere with the upgrade. In addition, the Windows Vista Upgrade disc include
upgrade.

Step 2 - Insert the Microsoft Windows Vista Operating System Media

1. Insert the Windows Vista Express Upgrade DVD.


The Windows Vista Installation screen appears.

2. Click Install Now.


3. Click Go Online to get the Latest Updates for Installation (Recommended).
4. Click to check the I accept the license terms check box, and then click Next.
5. Click Upgrade and then Next.
The Windows Vista upgrade process runs automatically, and the computer may restart during the upgrade.

Roxio Creator Users:


If computer does not have a Sony Blu-Ray drive installed, the message These products will not be installed: Roxio Creator
click OK.

Step 3 - After the operating system has been upgraded to Windows Vista, insert the Dell Vista Upgrade Assistant

The Dell Upgrade Assistant will reopen and reinstall the applications that it temporarily removed. Upgrade Assistant
applications temporarily uninstalled one by one. The Express Upgrade Assistant will run the installers one by one until all applic
on the system.
Vista Upgrade Assistant Simulators

http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/using_vista_assistant_pt1.htm
http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/Using_Upgrade_Assistant_Pt_2.htm

15

Review DSN Articles

How Do I Upgrade From Microsoft Windows XP to Vista with the Dell Express Upgrade?, Document ID: 314746

How do I prepare my computer for the Microsoft Windows Vista upgrade?, Document ID: 312419

Windows Vista Support Policy and Express Upgrade Support - ACS/CTS/DOC, Document ID: 297833
FAQs
Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgra

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgradeWindows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version a
it will ask for Product Key and COA.

If Customer tries entering the COA and Product keythat's on the system it will not b
to higher version by inserting this WAU DVD. Only way around this is he needs to use OEM Re
Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista th
on Vista is by installing this program in compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the par
and part is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the detail

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to higher version.

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS


- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "meetings" an
Users should view any appointments that fall into these date ranges as suspect until they communicate with all meeting invitee
on everyone's calendar both internally and externally. To minimize confusion during the affected date ranges:

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje

Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you run the tool

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202
6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.

1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently contained within
Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but many more

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.


5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD

Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged system. H
Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee may be p
also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169
1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start


Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run as a
apply normally and game will function properly.

1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a result A
Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues


a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control p

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profile.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Sonic DLA Patch
Recently, we have been facing a compatibility issue of Sonic DLA with Vista. The customer might get en error stating that Son
Vista loads up. The good news is : a patch has now been made available to address this compatibility issue!

Error Message :

Program Compatibility Assistant


This Driver is blocked due to compatibility issues

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically disp

Driver: Sonic Solutions DLA, Publisher: Sonic Solutions, Location: Not available

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manu
with this version of Windows.

Cause : This error is generated by Windows Update KB929427 which was distributed to Vista customers on 1.30.2007.

Resolution

Download and install the patch from :-

http://docs.roxio.com/patches/d2d3290.exe
Vista Profiling

VISTA
PROFILING
Vista Troubleshootings links
929706 A TPM version 1.1 device is not available in Windows Vista
931550 When a DHCP server is unavailable on a Windows Vista-based computer, Windows Vista uses an APIPA IP address
930891 You cannot upgrade a computer's operating system from a 32-bit version of Windows XP to Windows Vista or from a
930743 A list of Microsoft Knowledge Base articles is available to help troubleshoot error messages that you may receive whe
930902 Several Internet Information Services 7.0 features are installed and enabled when you upgrade from Windows Vista H
929710 Windows Installer custom action code must be compatible with Data Execution Prevention in Windows Vista
925616 Error message when you start Windows Vista: "Your activation period has expired"
925519 Winlogon notification packages do not work after you upgrade to Windows Vista
925520 Custom GINA modules do not work after you upgrade your computer to Windows Vista
927833 You cannot see a video camera in the Scanners and Cameras item in Control Panel after you connect the video came
930087 The local fax account is inaccessible after you rename a Windows Vista-based computer
930378 You receive an error message when you try to use Windows Anytime Upgrade (WAU) to upgrade Windows Vista: "Un
930733 A list of Microsoft Knowledge Base articles is available to help you troubleshoot error messages that you may receive
925762 You receive an error message when you use the Windows Complete PC Restore program on the Windows Vista insta
923122 Error message when you try to start Windows Movie Maker in Windows Vista: "Movie Maker has stopped working"
923126 Error message when you try to install an additional operating system on a computer that is running Windows Vista: "A
926180 When an IP address changes to a static IP address, a static IP address and an alternate IP address remain on the ne
923332 Windows Vista support for large-sector hard disk drives
926669 Package manager may not report corrupted offline Windows Vista images
927828 Message when you connect certain USB flash drives to a computer that is running Windows Vista: "Corruption has be
923883 You may not have the option to enable transparent glass effects in Windows Vista
923946 When you use Movie Maker in Windows Vista to try to publish a video file of a recorded screen capture, the publishin
930890 Some files may appear to be missing after you upgrade an earlier version of Windows to Windows Vista
930377 Error message when you click the download link after you run an electronic software license purchasing program in W
919183 System requirements for Windows Vista
918884 How to install Windows Vista
920724 Internet Explorer no longer works correctly when you use a very long name in the Internet Explorer Favorites folder on
929538 Error message when you use the Scwcmd.exe tool on a Windows Vista-based computer: "0x80070005 - Access is de
912044 Some game features may be missing when you play games on a Windows Vista-based computer
Resource CD P/N for Vista
Currently there is only one Resource CD for Vista per LOB

SKU Description P/N


340-14200 Inspiron Resource DVD - Vista (Diagnostics & Drivers) RY174
340-14201 Insp resource DVD N-Series Vista CN649
340-14202 OptiPlex Vista Resource DVD UM839
340-14203 Precision Vista Resource DVD WR713
340-14204 Precision Mobile Vista Resource DVD GM708
340-14198 Dimension Resource DVD for Vista (Diagnostics & Drivers) UN020
613-10413 Latitude Vista Resource DVD GM708

Non-Vista Resource CD P/N below.

340-12315 N-Series OptiPlex Resource CD WC441


340-13006 Optiplex Resource CD WC419
340-13095 System Drivers & Resource Recovery Kit(64Bit MS OS only) GF269
340-13263 No Precision Resource CD U3672
340-13276 Inspiron 1300 Resource CD (Diagnostics & Drivers) TF758
340-13279 Not Included Resource CD M4821
340-13301 Inspiron N Series Resource Cd (Diagnostics & Drivers) WH790
340-13315 Inspiron 9400 Resource Cd (Diagnostics & Drivers) WD388
340-13362 No Precision Resource CD M4821
340-13420 N-Series OptiPlex Resource CD WC441
340-13421 Optiplex Resource CD WC419
340-13430 Resource CD CG731
340-13455 Resource CD DG234
340-13458 Inspiron 6400 Resource Cd (Diagnostics & Drivers) TD600
340-13483 Resource CD - contains Diagnostics and Drivers YF772
340-13562 Precision Resource CD YC012
340-13563 N-Series Precision Resource CD YC014
340-13564 Precision Resource CD (WXPx64) YD843
340-13579 Precision N-Series Resource CD YC014
340-13580 Precision Resource CD YC012
340-13581 Precision Resource CD (WXPx64) YD843
340-13634 Inspiron XPS M1210 Resource CD (Diagnostics & Drivers) JJ309
340-13648 Inspiron 640M Resource CD (Diagnostics & Drivers) KG221
340-13649 Inspiron 640M N-Series Resource CD (Diagnostics & Drivers) KG224
340-13717 Inspiron XPS M2010 Resource CD (Diagnostics & Drivers) WF855
340-13743 N-Series Precision Resource CD RJ379
340-13744 Precision Resource CD RJ375
340-13745 Precision Resource CD (WXPx64) MW623
340-13849 Optiplex Resource CD WC419
340-13850 N-Series OptiPlex Resource CD WC441
340-13851 Optiplex Resource CD (64Bit MS OS Only) GF269
340-14044 Optiplex Resource CD PY115
340-14045 N-Series OptiPlex Resource CD MW023
340-14047 Precision X64Bit Resource CD (WXPx64) MY263
340-14103 Resource CD - contains Diagnostics and Drivers DJ630
340-14104 Resource CD - contains Diagnostics and Drivers for N-Series DN322
340-14128 Optiplex Resource CD FK214
340-14129 N-Series OptiPlex Resource CD FK212
340-13771 Dimension 9200 Resource CD GJ969
340-13852 Dimension XPS210 Resource CD (Diagnostics & Drivers) GJ973
340-13920 Dimension C521 N-Series Resource Cd (Diagnostics & Drivers) UX097
340-13921 Dimension C521 Resource Cd (Diagnostics & Drivers) MW002
340-13945 Dimension E521 Resource Cd (Diagnostics & Drivers) UX114
340-13946 Dimension E521 N-Series Resource Cd (Diagnostics & Drivers) KN081
340-13960 Dimension E520 Resource Cd (Diagnostics & Drivers) GJ979
340-14148 E520 N-Series Resource CD GJ984
340-14149 Dimension XPS 710 Resource CD XM377
613-10214 Latitude N-Series Resource CD F4419
613-10219 Latitude D410 Resource CD D7814
613-10221 Software Drivers W5316
613-10267 No Resource CD Selected M4821
613-10293 D620 Software Drivers WC029
613-10294 Resource CD for D620 K8627
613-10296 D820 Software Drivers WF266
613-10298 D820 Resource CD DG360
613-10299 No Resource CD Selected M4821
613-10310 120L Software Drivers FD859
613-10311 120L Resource CD N-Series FF661
613-10319 Latitude 120L Resource CD GF689
613-10323 D520 Software Drivers FF411
613-10325 D520 Resource CD DH884
613-10343 D420 Software Drivers YG445
613-10344 D420 Resource CD TF756
613-10363 Latitude 131L Resource CD PM295
613-10364 Latitude 131L N-series Resource CD PM291
613-10365 Latitude 131L Software Drivers UW731
613-10374 D620 ATG Software Drivers & Ship Material KN791
613-10375 D620 ATG Resource CD PN236
613-10414 N-Series Genuine Windows Vista Resource DVD HU603
side bar & Gadget-Windows vista trouble s
http://training.us.dell.com/DIS/Vista/ reff to this link for vista TS.

Sidebar Overview
Windows Sidebar is a pane on the side of the Windows Vista desktop where you can keep your gadgets organiz
makes great use of the space on widescreen monitors and also works seamlessly on standard displays.
Windows Sidebar is a shell enhancement that is independent of the users desktop. The Windows Vista Sideba
sidebar.exe from \Program Files\Windows Sidebar\. After Windows Vista is installed, the Windows Sidebar wi
also be able to launch the Windows Sidebar from the Start menu.

What are Gadgets?


Gadgets are mini-applications with a variety of possible uses. They can connect to web services to provide info
application or service on your PC. Gadgets can also be detached from the Windows Sidebar and moved anywh
dragging. For more information, visit http://microsoftgadgets.com/. Additional gadgets are also available for d
All gadgets for the Windows Sidebar reside locally on the computer. The gadgets may be acquired via a downl
install the gadget, simply double click on the .gadget file. The gadget will then be added automatically to the W
and saved locally to c:\Program Files\Microsoft\Windows Sidebar\Gadgets\. The .gadget file can then
instead of variable

Windows Sidebar Resources


The following documentation provides an overview, how-to information and frequently asked questions on the

Source: Microsoft Windows Vista Help and Support*

From the Contents select:


Personalize your Computer: Windows Sidebar:
Windows Sidebar: Frequently asked questions
Customize Windows Sidebar

* 2006 Microsoft Corporation

Source: Windows Vista home Page

http://www.microsoft.com/windowsvista/features /foreveryone/sidebar.mspx

* 2006 Microsoft Corporation

Source: Windows Vista Gadget Gallery

http://gallery.microsoft.com/

* 2006 Microsoft Corporation

ACTION: Break into four groups. Access the websites mentioned above and spend a few minutes looking at the different gadg
three or four items you think customers might see as useful. Download and install a gadget. Share your results with the class a
Discuss with the class what issues might be triggered by installing those gadgets or gadgets found at other sites.
Potential Customer Issues
This section of the document provides guidance for troubleshooting issues related to the Windows Sidebar.

Cannot Resize the Sidebar


You may receive a request for information on how to resize the Sidebar. The Sidebar in Windows Vista is not cu

Sidebar Will Not Start


After adding a gadget, the Sidebar will not start.

Cause
Any of the following could contribute to this issue:
The newly added gadget is preventing the Sidebar from launching.
The newly added gadget is incompatible with the Windows Vista Sidebar.

Resolution
Note: The following steps will reset the Windows Sidebar to its default state. Previously set user preferences w
1. Click Start, select Computer
2. Browse to %LOCALAPPDATA%\Microsoft\Windows Sidebar\
3. Right click on Settings.ini and select rename
4. Rename the file to Settings.old
5. Restart the Windows Sidebar.

Problems Adding Gadget


You are not able to add a gadget to the sidebar.

Cause
This could be caused by either of the following:
You are trying to add an incompatible Windows Sidebar gadget.
You are adding an unsigned gadget and a local group policy has been set to turn off unsigned gadgets.
Note: By default this policy is not configured and Windows Sidebar will allow unsigned and signed gadgets.

Sidebar will allow unsigned and signed gadgets.

Resolution
Note: Unsigned and third-party gadgets may have not been reviewed by Microsoft. It could potentially include
behavior at any time.
1. Verify that the gadget is designed and compatible with the Windows Vista Sidebar.
2. Remove the policy to prevent unsigned gadgets.
a. Using the Group Policy Object Editor:
i. Click Start, type gpedit.msc in the Instant Search box, and press Enter
ii. When prompted for administrative privileges, click Allow
iii. Browse to:
Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\Sidebar
iv. Double-click on the setting Turn Off Unsigned Sidebar Gadgets
v. Select Not Configured and click OK
vi. Close the Group Policy Object Editor and restart Windows.
b. If the Group Policy Object Editor is not available, you can use the Registry Editor instead. Here are the st
i. Click Start, type regedit in the Instant Search box, and press Enter
ii. When prompted for administrative privileges, click Allow
iii. Browse to:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Windows\Sidebar
iv. Delete the registry key TurnOffUnsignedGadgets
v. Close the Registry Editor and restart Windows.
Vista Upgrade Update
AsweforeseecustomerscallingusregardingtheVistaUpgrade&Usag
PleaseusethefollowingGuidelinesforissuesrelatedtoVistaUpgra
Dell Express Upgrade
Issue Description (Check Order Details)
Help the customer through the Initial
installation process, which includes,
helping with upgrade Assistant, Start
the Installation, Proceed till the
customer can follow the on-screen
installation instructions( if required
Includes Troubleshooting till this
Basic Upgrade Assistance point) Free - Done by HW Tech Support

Help the customer through every


step of installation till the Desktop
Step-By-Step Upgrade Installation Screen, (If required, Troubleshooting
Phone-Based any issues preventing installation) Chargeable - Vista Install Team
Step-By-Step Upgrade Installation Send an Onsite Engineer to install
Onsite-Tech the OS till the Desktop Screen Chargeable - Vista Install Team
Free - Done by HW Tech
Basic OS How to Queries - ELS Software Support within the Current Support(Only for 30 Days from
Only Support Boundaries for Client Units Purchase)
Vista Usage Assistance : Any help
on advanced OS related Queries,
Advanced OS Support Issues, or Assistance Refer to DSC

VistaInstallTeam:IfyouhavetoreferacustomertoVistaInstall
PleasefollowthefollowingGuidelines

Ensurethatthecustomeriswillingtopay
EnsureitisonlyforanUpgrade
AssureaCallBackwithin2hours
Pleasecapture
CustomersName:
PhoneNumber(Mobileifpossible):
TagNumber:
And Forward to mailto: UKI_Vista_Install@dell.com

For the Basic Installation Procedure : http://training.us.dell.com/training/New_Products/Software/Microsoft/OS/windows_vista/in


ForUpgradeAssistantScreenshots:PleasefindthePPTAttached
Forallupgradeeligibilityquestions,TheHardwareSupportwillprov
e Update
Upgrade&Usage,
toVistaUpgrade

Upgrade : Retail/3rd Party/Bought


Separately from Dell Factory Installed

Not Available Pre-installed

Chargeable - Vista Install Team Pre-installed

Chargeable - Vista Install Team Pre-installed


Free - Done by HW Tech
Support(Only for 30 Days from
Refer to Microsoft or DSC Purchase)

Refer to Microsoft or DSC Refer to DSC

oVistaInstallTeam,

crosoft/OS/windows_vista/installation.asp
TAttached
pportwillprovideinformation.
Some Key Points to remember about Vista Upgrade
Some Key Points to remember about Vista Upgrade
1. There is a "Vista Contact Center" in place to handle Vista upgrade queries.
The phone numbers for each region may be found at :-

https://www.dellvistaupgrade.com/contactus.aspx

Country Phone Number Email Address


EMEAenglish@d1.dellvistaupgrade
United Kingdom 0-808-234-8397 .com
EMEAenglish@d1.dellvistaupgrade
Ireland 1-800-657151 .com

For issues with systems that qualify for the upgrade, Customers can directly speak to support agents at these numbers.

Note :-
1. Before referring the customers, please ensure that you have confirmed that their PC meets the criteria of the Upgrade offe
2. Do NOT transfer technical issues. (These numbers are not Technical Support Helpdesks that will engage in troubleshootin
only assist with issues such registration on upgrade site, queries on order status, ETA etc.)

2. During what date range should the system have been purchased, to qualify for the Upgrade
Start Date End Date
October 26th 2006 March 15th 2007

3. What are the System Models that are eligible for the Upgrade ?

DIMENSION INSPIRON LATITUDE


Dimension 9200 Inspiron 9400 Latitude D420
Dimension 9200C Inspiron 6400 Latitude D520
Dimension E520 Inspiron 1501 Latitude D620
Dimension E521 Inspiron 640M Latitude D820
Dimension C521 Latitude 131L

*** Note : The unit should NOT be a refurbished system ***

4. Which are the languages (OS CD language) that are eligible ?

>> English, French, German or Spanish


5. Who handles the Upgrade Database ?

Zomax, a 3rd party vendor, handles the Upgrade database.

6. Why is a customer's service tag sometimes not recognized by the Upgrade Site
Dell provides the service tags for each unit to the Zomax to be added to the database. It takes up to 5 business days
to be provided to Zomax and uploaded to the website.
*** If this amount of time has not passed, please ask the customer to try the website again later. ***

7. Upgrade Registration Issues : Is this likely to continue as a major call driver ?


This issue was a call driver in early-mid December 2006. However, approximately 80,000 eligible service tags were uploaded i
This will address the vast majority of service tag ineligibility issues in EMEA.
*** However, we'll continue to see small numbers of service tags that are incorrectly identified as ineligible. ***

8. Whom do I escalate to if this issue persists even after ?


As stated above, since it takes 5 days time for the service tags to get uploaded into the database, typically, we would ask the c
If the issue persists even after that, please send a mail to :-
Customer_Solution_Centre_EMEA@Dell.com

with the following details :-

1. Order number

2. Service Tag

The issue will then be escalated to the Customer Solution Center and CSC would notify you when the issue has been resolved
Also advise the customer to try again after 5-6 days. Reassure the customer that we are aware of the issue and are working to
Reassure the customer that there is still enough time to redeem the upgrade and we will get it sorted out by then.
8. What are the various Upgrade Paths specified by Microsoft ?
WINDOWS VISTA EDITIONS
Home Basic Home Premium
Windows XP Professional
Windows XP Home
Windows XP Media Center
Windows XP Tablet PC
Windows XP Professional x64
Windows 2000

Requires clean install.


In-place installation option available.
8. What are the various Upgrade Paths offered by Dell ?

9. What is included with the Express Upgrade package ?

Microsoft operating system


1 upgrade DVD

Dell Upgrade DVD


- Includes the Dell Upgrade
Assistant (tool that walks the
customer through the process),
BIOS, drivers, and application
2 patches (if available).
New Windows Vista license or
3 Certificate of Authenticity COA)
Dell produced tech sheet/upgrade
4 instructions
10. Why do I have to provide my Windows XP COA when I redeem my upgrade ?
This program only allows for one Upgrade per system purchased. Each system is licensed with only one copy of the Microsoft
This COA is your proof of that license.
11. Will I have an option for Vista Upgrade on a CD-format ?
No, It is a requirement that participating Dell systems must be configured with a DVD drive only to participate in this program.

12. What are methods of payment (including Shipping and Handling fees) for this Upgrade Pro
Only credit cards will be accepted for payment (Visa, Mastercard and American Express) .

13. How can I track the status of my Express Upgrade to Windows Vista order ?
Upon successful completion and validation of the Upgrade on the website, the customer will receive a Order Tracking numbe
Vista Upgrade

ents at these numbers.

he criteria of the Upgrade offer.


t will engage in troubleshooting. They would

qualify for the Upgrade program?

OPTIPLEX
OptiPlex 320
OptiPlex 740
OptiPlex 745
grade Site ?
to 5 business days from the date of purchase for the service tags

service tags were uploaded into the Zomax system on the 22nd December for EMEA.

ineligible. ***

, typically, we would ask the customer to wait for a week.

n the issue has been resolved and the customer is able to use the website.
of the issue and are working to get it sorted out.
rted out by then.

Business Ultimate
upgrade ?
nly one copy of the Microsoft Windows operating system.

to participate in this program.

s) for this Upgrade Program ?

a order ?
ive a Order Tracking number.
Vista user password forgotten
Please check the link below to resolve issue where customer reports that he/she has forgotten the windows password.

http://amerrsmp18/content_by_cat.asp?contentid=2105&catid=136
VISTA UPDATE

When customer call's in with the UPGRADE CD and wants to know how to upgrade from XP t

Please follow these steps.

1. Stick the COA label on the back of the system

2. Inform customer to back up DATA

3. Run the Dell Upgrade Assistant DVD

http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/using_vista_assistant_pt1.htm

Please check the stimulation for how the Dell upgrade assistant cd works.

4. Run the run the Vista upgrade cd.


1390 WLAN and Vista

On February 3rd we began receiving calls regarding Windows Vista and the 1390 WLAN card. At first, reports were only on
Then we began getting calls on new, out of the box, systems that could see networks but never associate. Planning and trai
issue well before the Vista launch. Unfortunately these documents are incorrect and delivery of a new driver isn't slated until so
Vista's built in driver database would supply a fully functional driver for the 1390 WLAN card, however this does not seem to be

We have had some reports of success in using the XP drivers. We are still gathering more details from field agents on wha
emerging issues, there is a bit of haze over details which we are working to objectively clarify.
Virtual Memory
What Is Virtual Memory?

If your computer lacks the RAM needed to run a program or operation, Windows uses virtual memory to compensate.

Virtual memory combines your computers RAM with temporary space on your hard disk. When RAM runs low, virtual memory
a paging file. Moving data to and from the paging file frees up RAM to complete its work.

The more RAM your computer has, the faster your programs will generally run. If a lack of RAM is slowing your computer, you
memory to compensate. However, your computer can read data from RAM much more quickly than from a hard disk, so adding

What To Do When System Prompts That System Is Low On Virtual Memory?

If you receive warnings that your virtual memory is low, you'll need to increase the minimum size of your paging file. Windows s
file at the amount of RAM installed on your computer plus 300 megabytes (MB), and the maximum size at 3 times the amoun
you see warnings at these recommended levels, then increase the minimum and maximum sizes.

How To Change The Size Of Virtual Memory?

Open System by clicking the Pearl button, clicking Control Panel, clicking System and Maintenance, and then clicking Syste
In the left pane, click Advanced system settings.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
On the Advanced tab, under Performance, click Settings.
Click the Advanced tab, and then, under Virtual memory, click Change.
Clear the Automatically manage paging file size for all drives check box.
Under Drive [Volume Label], click the drive that contains the paging file you want to change.
Click Custom size, type a new size in megabytes in the Initial size (MB) or Maximum size (MB) box, click Set, and then click

PnP Update

Dell Windows Vista Express Upgrade Program

Shipping, handling, fulfillment, and escalations for the Windows Vista upgrade program is handled by the Dell Express Upgrade
Installation assistance for the Dell Express Upgrade is handled by Core Support.
Installation assistance for a Retail Vista upgrade is handled by Microsoft or Dell on Call.

Please email all your queries on Vista to Vista_Support@Dell.Com

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


difference between 32-bit and 64-bit versions
What is the difference between 32-bit and 64-bit versions of Windows?
The terms 32-bit and 64-bit refer to the way a computer's processor, handles information. The 32-bit and 64-bit versions of Win
64-bit processors, respectively.

Can I upgrade from a 32-bit version of Windows to a 64-bit version of Windows?


No. If you are currently running a 32-bit version of Windows, you can only perform an upgrade to another 32-bit version of Wind
Windows Vista, you can only perform an upgrade to another 64-bit version of Windows Vista.

Can I run 32-bit programs on a 64-bit computer?


Many programs designed for a computer running a 32-bit version of Windows will work on a computer running 64-bit versions o
cases there might be differences in performance. If you have a 64-bit computer, it's best to run programs designed to run on a

Would I benefit from using a 64-bit computer?

A 64-bit computer can process twice as much information as a 32-bit computer, and can have significantly more RAM. This ma
with video, large database searches, or games and other programs that require complex calculations and a lot of memory. A 32
however. For example, spreadsheet programs, web browsers, and word processing programs will run at about the same speed

WAU Update

How many Vista DVDs are shipped with factory imaged systems?

- Customer will receive two Vista DVDs :


1. Vista OEM DVD
2. Vista WAU DVD

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


Driver Verifier Manager
Is Driver Verifier Manager embedded with Vista?

Yes. Driver Verifier Manager in Vista begins with a screen which allows you to select one of five tasks. Whichever task you
you will be shown a series of screens that can be navigated by using the Back and Next buttons.
When this sequence is complete, use the Finish button to save any changes you have made and exit Driver Verifier Mana
If you wish to discard your changes, use the Cancel button.
What are the options of Driver Verifier Manager?

The following tasks can be chosen from the first screen of Driver Verifier Manager:

Create standard settings


- Selects a standard set of Driver Verifier options, and then allows you to select the drivers to be verified. These settings
Create custom settings
- Displays all Driver Verifier options and lets you select from among them. Then, it allows you to select the drivers to be
Delete existing settings
- Deactivates all of Driver Verifier Manager options and deletes the list of drivers being verified. This takes effect after th
Display existing settings
- Display the options that will be activated and the drivers that will be verified after the next boot. It does not include any
Display information about the currently-verified drivers
- This will display statistics related to Driver Verifier's actions.

PnP Update

Updated Support Policy

Windows Vista Features


Product/Feature
Aero Glass Support
Windows Search
Sync Center
Windows Calendar
Sidebar and Gadgets
Personalization
Windows Help
User Account Control - restoration to default settings
User Account Control - disabling and advanced features
Windows Defender - Enabling/Launching/Updating
Windows Defender - disabling and advanced usage
Parental Controls - Show feature location and a "how-to"
Parental Controls - Advanced features and set up
Basic Power Management
Internet Explorer 7 - Basic Usage and Configuration
Internet Explorer 7 - Advanced Usage and Configuration
Media Center Functions (on applicable versions)
BitLocker
Windows Ready Boost
Movie Maker - Launching and Basic Usage
Movie Maker - Video/Audio editing and other advanced
features
DVD Maker - Launching and Basic Usage
DVD Maker - Advanced Usage
Windows Backup
Advanced Networking
Data Backup
Vista Operating System Installation (non-Dell shipped)
System Component Installation

Document ID: 297833

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


Driver Verifier Manager

with a screen which allows you to select one of five tasks. Whichever task you choose,
n be navigated by using the Back and Next buttons.
nish button to save any changes you have made and exit Driver Verifier Manager.
Cancel button.

rst screen of Driver Verifier Manager:

ptions, and then allows you to select the drivers to be verified. These settings will take effect after the next boot.

s you select from among them. Then, it allows you to select the drivers to be verified. These settings will take effect after the next boot.

options and deletes the list of drivers being verified. This takes effect after the next boot.

and the drivers that will be verified after the next boot. It does not include any volatile settings.

Verifier's actions.

Windows Vista Features


Best Effort
X
X
X
X
X
X
X
X
Completely Out of Scope
X

X
X

X
X

a_Support@Dell.Com

ated Issues: http://disegyan/vista/tracker.asp

m for issues & updates on Vista.


ger

chever task you choose,

er Verifier Manager.

These settings will take effect after the next boot.

e drivers to be verified. These settings will take effect after the next boot.

s effect after the next boot.

ot include any volatile settings.

Supported By DOC
X
X
X
X
X
X
X
X
Completely Out of Scope
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
activate a pre-installed copy of Windows Vi
This problem may occur because a specific system setting is removed when a program runs with administrative cred
setting may cause a BIOS validation check to fail. The BIOS validation check is part of the system activation proces
activate Windows Vista, even though the system did not previously require activation.

For example, this problem is known to occur when you use Intuit QuickBooks 2007. However, this problem may als
other programs or device drivers.

Vista 32 Bit - http://www.microsoft.com/downloads/details.aspx?familyid=5549C98D-421A-4F77-97F3-4E82A4D6471B&display

Vista 64 Bit - http://www.microsoft.com/downloads/details.aspx?familyid=C4BC5D31-3CEA-4992-84D7-334D29580EF1&displa

Refer- http://support.microsoft.com/kb/931573

Error message when you start Windows Vista: "Your activation period has expired"

To resolve this problem, follow these steps:


Click Retype your product key in the Activate Windows Now pop-up message.
Accept the User acceptance prompt.
Type the product key, and then click Next.
You can also click Show me other ways to ativate to activate the Automated phone system.
Reduced Battery Run Time When Using Wire
Symptom(s):
Windows Vista default wireless Power-Save configuration settings could cause reduced battery run time when not co

Cause:
Windows Vista default wireless power settings are configured for Continuously Aware Mode (CAM) when using AC

Solution:
Ensure power settings are optimized by following the steps recommended below:
1. From the Windows Vista desktop, click Start>Control Panel>Power Options.
2. Choose the Balanced radio button and then click on the 'Change plan settings' link directly below it.

3. Click the 'Change advanced power settings' link and the Power Options window appears. 'Balanced
4. From the Power Options window, expand Wireless Adapter Settings>Power Saving Mode by clicki
5. Two settings are available from Power Saving Mode:
o On battery: Choose 'Medium Power Saving' or higher.
o Plugged in: This setting is up to the user based on performance needs while plugged into a p
http://support.intel.com/support/wireless/wlan/sb/CS-024509.htm
AC power).

DC laptop battery power. This means the wireless radio is always on and consumes more power.

ally show in the dropdown box.


smart card
How to use a smart card in Vista?

1. Attach a smart card reader to your computer, and then insert the smart card. If the system has a builtin smart card
2. Open User Accounts by clicking the Pearl button , clicking Control Panel, clicking User Accounts and Family Sa
are connected to a network domain), and then clicking User Accounts.

3. In the left pane, click Manage your file encryption certificates. This opens the wizard to change the certificate ass

4. In the Encrypting File System wizard, click Next.

If your smart card already contains a certificate for file encryption

a. Click Use this certificate, and then click Select certificate.

b. In the Select the certificate you want to use dialog box, click the encryption certificate that's on the smart card, an

c. Type the smart card PIN when prompted, and then click OK.

d. Make sure the smart card certificate appears in the Certificate details, and then click Next.

e. You can update your encrypted folders and files with the smart card certificate now or later. Either click the folde
update my encrypted files later check box, and then click Next.

f. Type the PIN if it's requested, and then click OK.

If you are changing the smart card you use to encrypt files, insert the new card and type the PIN first, and then insert
the instructions in the dialog box.

If your smart card does not contain a certificate for file encryption

a. Click Create a new certificate, and then click Next.

b. Click the type of certificate you want to create.

c. Type the smart card PIN when prompted, click OK, and then click Next.
d. You can update your encrypted folders and files with the smart card certificate now or later. Either click the folde
update my encrypted files later check box, and then click Next.

e. Type the PIN if it's requested, and then click OK.

If you are changing the smart card you use to encrypt files, insert the new card and type the PIN first, and then insert
the instructions in the dialog box.
Note: If you choose to update files that were encrypted with a previous smart card, you will be prompted for that car
process. If you don't have the old card, you can skip the files and continue updating all other files.

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


Outlook 2007/2003 Slow on Vista
UNINSTALL THE "OUTLOOK ADDIN SETUP" A COMPONENT OF CYBERLINK, FROM REMOVE P

THIS WOULD NOT EFFECT THE POWER DVD OR DVD DECODER.

Problem:

Outlook responding slowly as you navigate through the program.

Discussion:

This problem has been noted in Office 2003 & Office 2007. It has been seen on both Vista & XP operating systems.
performance of any task in Outlook. Changing folders may take 10 seconds or more, the same on sending a small em
systems was an entry in add/remove programs. OutlookAddinSetup.

In the case of the Windows Vista/Office 2007 system, we found out that the publisher of the OutlookAddinSetup i

Resolution:

Uninstalling OutlookAddinSetup has resolved the problem in all cases I've reviewed. I have not learned of any ad
OutlookAddinSetup.
Bluetooth personal area network (PAN)
Technical Update

How to connect to a Bluetooth personal area network (PAN)?

Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Netw
clickingPersonal
Under Manage Area
network connections.
Network, click the Bluetooth Network Connection icon.
On the toolbar, click View Bluetooth network devices.
In the Bluetooth Personal Area Network Devices dialog box, under Bluetooth devices, click the device that you want to con

If the device you are looking for isn't listed, it might not support PAN services. If you are sure that it supports PAN services mak

Vista And Office 2007 Update

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to esclate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


d ensure its discoverable.
multi sessions of DVD burning
One of the amazing update for Windows Vista is that it closes multi sessions of DVD burning automatically unlike Win
depth idea about the DVD burning issue in windows Vista .

You cannot record more data to a recordable DVD-R Dual Layer disc after you format and then eject the disc in Windo
SYMPTOMS
After you format and then eject a recordable DVD-R Dual Layer disc in Windows Vista, you cannot record more data to
CAUSE
This issue occurs because Windows automatically closes the disc when you eject it. Closing a disc lets you use it in a
WORKAROUND
To work around this issue, configure Windows Vista not to automatically close discs. To do this, follow these steps:

Click Computer.
Right-click the icon that represents the writeable drive, and then click Properties.
Click the Recording tab, and then click Global Settings.
Click to clear the Automatically close the current UDF session when the disc is ejected check box.
MORE INFORMATION
When you close a disc after you burn files to it, you can play it in another computer or device. However, you can no lo
information, visit the following Microsoft Web page:
http://windowshelp.microsoft.com/Windows/en-US/Help/6ba29b2b-0804-44ba-b277-a64fc439c79c1033.mspx

If you experience this issue when you use a rewriteable disc such as a DVD-RW disc or a CD-RW disc, you can erase the disc
about how to erase a CD or a DVD in Windows Vista, visit the following Microsoft Web page:
http://windowshelp.microsoft.com/Windows/en-US/Help/c84afc5f-a21b-4229-b15b-850b548ee4b21033.mspx
Back to the top

APPLIES TO

Windows Vista Home Basic


Windows Vista Home Premium
Windows Vista Ultimate
Windows Vista Enterprise
Windows Vista Business
Windows Vista Starter
Windows Vista Home Basic 64-bit edition
Windows Vista Home Premium 64-bit edition
Windows Vista Enterprise 64-bit edition
Windows Vista Ultimate 64-bit edition
Windows Vista Business 64-bit EN
uninstall Windows Vista on a multiboot sys
You
Howcannot uninstall
to uninstall Windows
Windows Vista.
Vista on aHowever, you
multiboot can change the code that starts the operating system (master bo
system?
Windows Vista from your multiboot system and return to Windows XP or Windows 2000. You will need your Wind
procedure.

Note: Before you begin, back up your programs, files, and settings. Removing Windows Vista is an advanced proced
information stored on your computer. For information about backing up data, search Help and Support for "back up.

1. Insert the Windows Vista installation disc.

2. Click the Pearl button , click All Programs, click Accessories, right-click Command Prompt, and then click Run a
for an administrator password or confirmation, type the password or provide confirmation.

3. Type [DVD drive letter]:\boot\bootsect.exe /nt52 ALL /force and then press ENTER.

For example, if the DVD drive letter is E, type e \boot\ bootsect.exe /nt52 ALL /force.

4. Eject the Windows Vista installation disc.

5. Restart your computer.

Your computer will start in the previous version of Windows that you have installed.

6. Delete Windows Vista files and folders, such as the Program Files, Users, and Windows folders, manually.

Note: You can also remove Windows Vista by reformatting the partition where it is installed, but do this only if that
Reformatting the boot partition might make your computer unable to start.

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.

Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.


Vista Current Issues
**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD


- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.


Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.


- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Truemobile 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.


Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)


- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Go to Control Panel and run the Windows Anytime Upgrade program.
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.

**************************** Update As On 7th Of March*******************


1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
Document ID: 317165
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
2. Update on RAID 1 Configuration with Greenland (And Other Desktops)
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?


We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.


4. McAfee Registration Issues.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.


No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.


Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:
The computer uses more than 3 GB of RAM.
The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM

9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
Download the Windows update KB929685
http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************


1. In how many ways can Customer upgrade to Windows Vista?
Customer can upgrade to Vista in 3 ways using the disk.
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista


- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?


- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
Check the C: drive with the Windows Logo
Click on Apply and click on Ok.

Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.


http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
2. Run cmd as Administrator.
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
Download the removal tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************


1. COA Label Received With Express Upgrade Kit.
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
2. Verizon with Actiontec Router.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
3. OOB System Audio Issues.
- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.
Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.


Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
8. Is Logitech V270 BT Mouse compatible with Vista?
- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
4. Set power management to High Performance.
5. Rollback the Sigmatel Drivers
6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*********************

1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps
3) TU490 - Vista Ultimate COA, Only use for O/S Swaps
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
5) UP819 - Trend Micro Pc-Cilling Internet Security 2007
6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.


As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.


Solution:
Vista (32bit) go to C:\Windows\System32\Macromed folder
Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder
open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.


http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista


Basic Requirements:
A PC running Windows Vista Home Premium or Windows Vista Ultimate.
An Xbox 360 (hard drive not required).
A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*****************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.


- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.


- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).


Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.


- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).
http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

**************************** Update As On 23rd Feb*********************


Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD
- Vista Upgrade(WAU) disc.
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
From Vista Home Basic to:
Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?


- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS


- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.


OS swap from XP to Vista are not allowed.
OS swap from Vista to XP are not allowed.
OS swap from one version of Vista to a different version.
For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.


- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.


All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.


- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
15. Click Exit
Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
**************************** Update As On 17th Feb********************
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)
- Both Windows XP and Vista systems are affected by this update.
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.


- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.


- Running this patch fixed this issue.
http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched


- 1. click Start, click Run, type regedit , and then click OK
2. Locate and then right-click the following registry subkey as appropriate.
For the 2007 Microsoft Office suites:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.


- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network


If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network


If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: Customer will receive two Vista DVDs :
1. Vista OEM DVD
2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download


Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
Solution : Follow DSN Document ID: 125575
Rename mpfirewall.sys from Windows Recovery Enviroment
1. Boot to the Windows Vista Upgrade DVD.
2. Click Repair Your Computer.
The System Recovery Options menu appears
3. Input the appropriate keyboard language. Click Next.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista


Solution: Click OK to close the pop-up message. Refer Document ID: 316169

**************************** Update As On 13th Feb********************


1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
Solution: No work around. Refer Customer to Kensington
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Error :The file "C:\ProgramData\Microsoft\Windows\Start

Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130


Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues


a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
b) "Desktop windows manager has stopped and needs to be closed" error
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.


Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

**************************** Update As On 7th Feb*********************


1) iTunes 7.0.2 is not compatible with Vista
Solution: Vista compatible version will be released within a weeks time.
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
Customers can use iTunes Repair Tool for Vista 1.0
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.


Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error


Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************


1) True Mobile 1390 will not associate with network found.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.
Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Anti Virus Upgrade To The Windows Vista Certifie
If you get Customers coming for issues with their antivirus upgrade issues on Vista systems please refer these links :

How do I upgrade Trend Micro PC-cillin Internet Security 2007 to the Windows Vista-certified version?

http://esupport.trendmicro.com/support/consumer/viewxml.do?ContentID=EN-1034344&id=EN-1034344

McAfee Compatibility with Windows Vista

http://us.mcafee.com/vista/

Norton Update Center for Windows Vista

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp
File Sharing/Accessing - Comparison XP - V
CLICK ON THE FILE BELOW

File
Sharing/Accessin
g - Comparison
XP - Vista
Patch for IE7 slow due to Phishing Filter
Many of us might have come across issues, where customers complain that Internet Explorer 7 runs extremely slowly on their n
way the Phishing Filter in IE 7 evaluates the content of Web pages.

We now have a patch available to fix this issue :-

http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
Vista Current Issues
1. McAfee 8.0 Media Part Number.
- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079


- To resolve the problem, try these steps:
Type Services in Start Search.
Locate and double-click the Windows Audio service from the list
Click the Log On tab
In the This account text box, type in NT AUTHORITY\LocalService
Set both the Password fields blank
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

3. "Error 1068: The dependency service or group failed to start."


- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
- Please forward me the tags for this issue.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
This problem occurs for any one of the following reasons:
The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
This issue may occur if one of the following conditions is true:
There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

1. Picture Of Express Upgrage Kit.

2. Windows Vista User Account Control (UAC) Policy Update


- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?


- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
Download and install this patch.
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista


Cause: Due to the temp folders in the software distribution folder.
Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

8) Issues with Vista Upgrade installations.


If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
1) Disable all non Microsoft services.
2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

9) How to Export/Import Contacts from MS Outlook and OE.


Follow the Instructions from this mail.
http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

1. NIC Drivers missing for Rikers.


- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.


- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.


- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.


- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should

5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .
Office Art
Charts and diagrams
http://office.microsoft.com/en-us/word/HA100444731033.aspx
7. Windows Debugging Tool.
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
Ask Customer click on that and complete the Phone Activation.
2. Intel Viiv Drivers available for Vista 32-bit
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician


This tool fixes majority of issues with McAfee flawlessly.
- http://mvt.mcafee.com/mvt/index.asp

4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.


COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems


Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.


Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.
Note: Do not replace any media for this issue.
Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD


- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.


Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
6. Wireless Drivers are part of Vista.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.


Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)


- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Go to Control Panel and run the Windows Anytime Upgrade program.
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
Document ID: 317165
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)


Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?


We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp

5. McAfee Part Number Update.


No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.


Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM

9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
Download the Windows update KB929685
http://support.microsoft.com/kb/929685
1. In how many ways can Customer upgrade to Windows Vista?
Customer can upgrade to Vista in 3 ways using the disk.
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista


- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?


- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
Check the C: drive with the Windows Logo
Click on Apply and click on Ok.

4. Windows Defender Definition Update Error.


http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
2. Run cmd as Administrator.
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
Download the removal tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

1. COA Label Received With Express Upgrade Kit.


- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.


- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.
Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.


Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
4. Set power management to High Performance.
5. Rollback the Sigmatel Drivers
6. Install Media Center(XP) version of Audio driver.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps
3) TU490 - Vista Ultimate COA, Only use for O/S Swaps
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
5) UP819 - Trend Micro Pc-Cilling Internet Security 2007
6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.


As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
5) Unable to play and view Online Videos.
Solution:
Vista (32bit) go to C:\Windows\System32\Macromed folder
Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder
open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

6) Vista Top Issues from Microsoft site.


http://support.microsoft.com/windowsvista

7) XBOX Configuration with Windows Vista


Basic Requirements:
A PC running Windows Vista Home Premium or Windows Vista Ultimate.
An Xbox 360 (hard drive not required).
A high-performance Wireless or Wired network.

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.


- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected

Office 2003(Trial) Product Key is not available or expired.


- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.


- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).
http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD
- Vista Upgrade(WAU) disc.
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
From Vista Home Basic to:
Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?


- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS


- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.


OS swap from XP to Vista are not allowed.
OS swap from Vista to XP are not allowed.
OS swap from one version of Vista to a different version.
For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.
Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.


- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.


All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
Microsoft products affected by the DST legislation
Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.


- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
15. Click Exit
Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart

1. 0x7D BSOD after Windows Update (This update is for IDE Controller)
- Both Windows XP and Vista systems are affected by this update.
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.


- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.


- Running this patch fixed this issue.
http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched


- 1. click Start, click Run, type regedit , and then click OK
2. Locate and then right-click the following registry subkey as appropriate.
For the 2007 Microsoft Office suites:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.


- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.

1) Update On Intel Utility.


Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network


If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network


If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: Customer will receive two Vista DVDs :
1. Vista OEM DVD
2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download


Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
Solution : Follow DSN Document ID: 125575
Rename mpfirewall.sys from Windows Recovery Enviroment
1. Boot to the Windows Vista Upgrade DVD.
2. Click Repair Your Computer.
The System Recovery Options menu appears
3. Input the appropriate keyboard language. Click Next.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista


Solution: Click OK to close the pop-up message. Refer Document ID: 316169
1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Error :The file "C:\ProgramData\Microsoft\Windows\Start
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:


1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130


Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues


a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
b) "Desktop windows manager has stopped and needs to be closed" error
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.


Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

1) iTunes 7.0.2 is not compatible with Vista


Solution: Vista compatible version will be released within a weeks time.
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
Customers can use iTunes Repair Tool for Vista 1.0
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.


Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error


Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.

1) True Mobile 1390 will not associate with network found.


Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
A12 driver package will be released soon.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup


Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err


Solution:
Method 1
1. Boot to WinRe run the " Startup Repair" option.
2. Reboot system.
Method 2
1. Boot to WinRe Run " System Restore"
Note: This will work only if a Restore Point is created.
2. Reboot the system.
Method 3
Run "Dell Image Restore" from F8 menu.
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
To restore the system to factory image follow these steps:
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.
Temporary fix remove NIS updates.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.


This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
9) iTunes 7.0.2 causing lot of S/W issues on Vista.
This version of iTunes is not a Vista Compatible Version but however you can install it.
OOBE System - No OS Found Err is seen only after installing iTunes.
For any S/W issues remove iTunes as the T/S step.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.


Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
If you encounter any other issues please mail Vista_Support@Dell.Com
How to disable startup items in Vista
How to stop a program from running automatically when Windows starts?
You can improve your computer's performance by preventing unnecessary programs from running automatically
1. Open Windows Defender by clicking the Pearl button , clicking All Programs, and then clicking Windows De
2. Click the Tools button, and then click Software Explorer.
3. In the Category box, click Startup Programs.
4. Select the program that you want to prevent from running, and then click Disable.
5. Click Yes to confirm that you want to stop that program from running.
6. Repeat steps 4 and 5 for every program you want stop from running.

Policy Update
Windows Vista User Account Control (UAC) Policy.
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge bas
Document ID: 317328

Please email all your queries on Vista to Vista_Support@Dell.Com


Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
Note: Please do not share this email id with Customers.
Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.
such a case the agent must ensure UAC is enabled prior to the end of the phone call.
Sonic DLA patch issues with sidebar
There have been reports of the Sonic DLA path from http://docs.roxio.com/patches/d2d3290.exe locking up during install, or sh

For lockups or non-resolution

Clear MSCONFIG startup and Non-Microsoft services before applying the patch.

1. Download the patch from http://docs.roxio.com/patches/d2d3290.exe Save it to the desktop.

2. Click the Start Pearl.

3. In the Search window at the bottom, type MSCONFIG and press <Enter>.

4. On the Startup tab, click Disable All. Click Apply.

5. Click the Services tab. Put the check in Hide all Microsoft services. Click Disable all.

6. Click Apply. OK, reboot.

Apply the patch. Reboot. Then go back and enable items in MSCONFIG.

For the Sidebar malfunctioning after patch,

1. Right-click in the Sidebar area. Choose Properties.

2. Uncheck the Start Sidebar when Windows starts. Click Apply, click OK.

3. Restart the computer.

4. Right-click in the Sidebar area. Choose Properties.

5. Put the check back in Start Sidebar when Windows starts.

6. Click Apply. Click OK. Restart the system.

If the Sidebar is still malfunctioning,

1. Click the Start pearl.

2. In the Search box, type CMD. At the top of the window, right click CMD.EXE and choose "Run as administrat

3. At the prompt, type sfc /scannow and press <Enter>. You will not need the Vista DVD for this.
Windows Vista Newsletter Volume 8
Vista Newsletter March
2007 Volume VIII

Whats the score?


Determine a PCs Capability using Windows Experience Index

Inside this Edition:

Dell Express Upgrade


Dell Express Upgrade program coming to an end

Dell & Vista


COA Labels issues and more

Geeks Corner:
Score the PC

Dell Express Upgrade

Windows Vista Express Upgrade Program is Coming to an End

March 15 is the last day for customers to purchase either an XPS 710 or XPS 1710 with Windows XP and be
eligible for the Express Upgrade Program.

March 31 is the deadline for customers to redeem their express upgrade.


Redemption Process

1. Upon Receipt of PC, customers must go to www.dellvistaupgrade.com to complete redemption and pay associated fees, b
2. As of February 27, the third party fulfilling the upgrades, Zomax began shipping the Windows Vista
upgrade kit to customers and expects to have the bulk of the orders completed by the end of April.

Dell & Vista

Vista Hot Issues!

COA Label Missing/ Or Invalid COA on Dell Express Upgrade Kits


If your customer reports that they didn't receive a COA with their Express Upgrade kit be sure to have the
customer check the cardboard insert. If your customer was able to find the insert and there was no COA
NOTE: The COA Label is located on the back of the Cardboard Insert in the Dell Express upgrade kit. A picture is available her
attached update your call notes and send the service tag to your SME.

CTS will not provide a system exchange for customers wanting to downgrade from Vista to XP.
Please Note: all OS Swaps are handled by Technical Support - never by Customer Care.
For Company #9 OS Swap in not an option
OS Swap from XP to Vista are not allowed
OS Swap from Vista to XP are not allowed
For detailed information on OS Swap please refer to DSN document 158098. Click Here to open the DSN Document

Find out how Dell Sites are Bringing Vista To life!


Quizzes, Contests and More
El Salvador & Vista Contest!
Find out how Dell Panama is bringing Vista to life!

Dell Bangalore brings Vista support to life!


Vista Mania at Dell Hyderabad!

Geeks Corner

The Windows Experience Index measures the capability of a computer's hardware and software
configuration, and this measure is a number called a base score. A higher base score generally means the
computer will
Each of the perform
rated bettercomponents
hardware and faster than a computer
receives it's ownwith a lower base
subscore. score, especially
The computer's whenisperforming
base score
more advanced and resource-intensive tasks.
determined by the lowest subscore. For example, if the lowest subscore of an individual hardware component
is 2.6, then the base score is 2.6. The base score is not an average of the combined subscores.
About The Computer's Base Score

The base score represents the overall performance of the system as a whole, based on the capabilities of
different parts of the computer, including random access memory (RAM), central processing unit (CPU), hard
disk,
Here general graphics
are general performance
descriptions of theon theofdesktop,
kind andthat
experience 3D can
graphics capability.
be expected from a computer that receives
the following base scores:

A computer with a base score of 1 or 2 usually has sufficient performance to do most general computing
tasks, such as running office productivity applications and searching the Internet. However, a computer with
this base score
A computer is generally
with not powerful
a base score enough
of 3 is able toWindows
to run run Windows
AeroAero or the
and many newadvanced
features multimedia
of Windows Vista
experiences available with the Windows Vista operating system.
at a basic level. Some of the new Windows Vista advanced features might not have all their functionality
available. For example, a machine with a base score of 3 can display the Windows Vista theme at a
resolution of 1280x1024 but might struggle to run the theme on multiple monitors. Or it can play digital TV
A computer
content with struggle
but might a base score
to playofhigh
4 ordefinition
5 is abletelevision
to run all (HDTV)
new features of Windows Vista with full
content.
functionality, and it is able to support high-end, graphics-intensive experiences, such as multiplayer and 3D
gaming and recording
The Windows ExperienceandIndex
playing back HDTV
is designed to content. Computers
accommodate with ainbase
advances scoretechnology.
computer of 5 were the
Ashighest
performing computers available when Windows Vista was released.
hardware speed and performance improves, higher base scores will be introduced. However, the standards
for each level of the index stay the same. For example, a computer scoring a 2.8 should remain a 2.8 unless
Source : Training & Development
the user decides to upgrade the computer's hardware.

Windows Vista and Windows Vista logo are Trademarks of Microsoft Corporation.
Windows Vista Newsletter. Click to send feedback
letter Volume 8

The Upgrade Page


This page is dedicated to answering questions the Express Upgrade kit and provides tools,
simulations, articles that an agent might need to help customers upgrade their PC.

Click here to open the upgrade page


The Symbol indicates extremely helpful content. Dont miss it!

No Audio Issue

If you come across a no audio issue the first step is to update to the latest sound drivers from the support.dell.com website. If th
Vista & You!

Doing something different at your site? Showcase it in the Vista Portal and let the
world see how your site is bringing Vista to life

Send in your entries to vista_feedback@dell.com

More information on Windows Experience index can be found in the link mentioned
below:

http://osp.us.dell.com/vista/FAQ7.htm

Newsletter Archives:
Previous editions of this Newsletter can be found in the DSN link below:

Consumer Vista Newsletter Archive


Office-2003 and Vista
PLEASE FIND THE LINK FOR ISSUES WITH OFFICE 2003 AND VISTA.

http://uksbsguy.com/blogs/doverton/archive/2007/03/12/loading-office-2003-into-vista-and-fixing-the-problem-with-the-eula-alw
Vista Current Issues - 18
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.

3. COA's Missing From Upgrade Kit - Update.


COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.

Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.

6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.

When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.

Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.

8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed is very slow when Customer is copying from Vista to XP system.

- Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete

If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do

5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal

In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770
**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.


- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.

- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:


The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.

Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.

If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.

- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.

2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?

- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

Thanks To Jospeph Xavier(L2 HYD) for this solution.

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages

Download and install this patch.


http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.

9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.

- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.

- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.


2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.

4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise

Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems


Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear

If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi

Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.

When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
9. Windows Anytime Upgrade(WAU)

- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.

Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.

**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
2. Update on RAID 1 Configuration with Greenland (And Other Desktops)

Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.

4. McAfee Registration Issues.

If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S

This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM

9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or

Check the C: drive with the Windows Logo

Click on Apply and click on Ok.

Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.


3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.
Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers


6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*********************

1) RSL Updates

1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*****************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.


- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
**************************** Update As On 23rd Feb*********************

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.


All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").

Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
**************************** Update As On 17th Feb********************
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD

Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment


1. Boot to the Windows Vista Upgrade DVD.
2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169

**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start

Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:
1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.
6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

**************************** Update As On 7th Feb*********************


1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.
4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.


Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Available Drivers In SafeMode
Which drivers get loaded in safe mode?

Safe mode starts Windows with only the basic drivers and services listed here.

Devices and drivers that start in safe mode

Floppy disk drives (internal and USB)


Internal CD-ROM drives (ATA, SCSI)
External CD-ROM drives (USB)
Internal DVD-ROM drives (ATA, SCSI)
External DVD-ROM drives (USB)
Internal hard disk drives (ATA, SATA, SCSI)
External hard disk drives (USB)
Keyboards (USB, PS/2, serial)
Mice (USB, PS/2, serial)
VGA display cards (PCI, AGP)

Windows services that start in safe mode

Windows Event Log


Plug and Play
Remote Procedure Call
Cryptographic Services
Windows Defender
WMI (Windows Management Instrumentation)

Network-related devices and services that start in Safe Mode with Networking

Network Adapters (wired Ethernet and wireless 802.11x)


Dynamic Host Configuration Protocol (DHCP)
DNS
Network Connections
TCP/IP-NetBIOS Helper
Windows Firewall

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.


Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.
Vista Current Issues - 20
1. Unable to start Windows Audio Service -1068.

- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.

2. How to Troubleshoot Mail Stuck in the Outbox.

- http://support.microsoft.com/kb/162343

3. Windows Mail Outbox Stuck Message & E-mail Not Sending.

Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m

- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;

Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.

OR

Go to your "C:\USERS\NT\APPDATA\LOCAL\MICROSOFT\WI NDOWS MAIL" folder. Copy the entire folder t


actually don't need the ENTIRE folder,
it's easier this way. Plus, you have a backup in case something goes Wrong. Next, delete "WindowsMail.MSMessag

Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.

Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.

4. No Sound with Skype after upgrading to Vista.

- Run ECHO 123 from Skype

http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265

Disable AEC from Logitec

5. Dell All In One 962 Printer Driver Is Released.


- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9

6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.

- Go to Start->Run and type secpol.msc.

Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.

Restart the system

You would get a message saying you've used system configuration utility. Put a check don't show this message again

It should work fine.

7. 0X124 BlueScreen while playing DVDs on a Vista System.

- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.

8. XPS M1210 - Power Issues after Vista Upgrade.

- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.

**************************** Update As On 18 th Of March******************

1. Dell Wireless Drivers Update

Dell Wireless 1390 Drivers are expected to be released on 22nd March.

2. XPS M1210(Bali) - No Power with Battery after Vista Upgrade.

- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve

3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.

However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
You might also try XP Driver to resolve the issue.

NOTE: If its still not working please forward the Service Tags.

- First boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

**************************** Update As On 16th Of March******************

1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.

3. COA's Missing From Upgrade Kit - Update.

COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.


Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.

6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.

When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.

Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.

8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.

- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed is very slow when Customer is copying from Vista to XP system.
- Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete

If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do

5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal

In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770

**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.


- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab


In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.

- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:


The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.

Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.

If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.

- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.


2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?

- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
Thanks To Jospeph Xavier(L2 HYD) for this solution.

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages

Download and install this patch.


http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.

9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.


- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should

5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.


Change when opened in a previous version
Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.

- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.


2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.


4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise

Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems

Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************


1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear

If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.

- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.

When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)

- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.

Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)

Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.


4. McAfee Registration Issues.

If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates

This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S

This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or

Check the C: drive with the Windows Logo

Click on Apply and click on Ok.


Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.

3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*********************

1) RSL Updates

1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007


6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).


A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*****************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
**************************** Update As On 23rd Feb*********************

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").

Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage
After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
**************************** Update As On 17th Feb********************
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.


5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD

Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start


Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

**************************** Update As On 7th Feb*********************


1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:
Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Vista Current Issues - 22
1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.
- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we

For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s

2. Unable to start "Windows Audio Service"

- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d

3. Wireless 1390 Drivers

- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2
However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil

4. Mail stuck in Outbox of Microsoft Outlook or Windows Mail.

- There are few other work arounds to fix this issue :-

1) Delete the mail thats stuck in the outbox.

2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex

3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.

5. Unable to shutdown a Vista System.

- Its found that Roxio is causing this issue.


Note: If you come across this issue please email me the Service Tag of the system.

6. Error message in IE 7: "Internet Explorer cannot display the webpage"

- http://support.microsoft.com/kb/926431

Thanks to Joseph Xavier (HYD L2) for this link.

**************************** Update As On 20th Of March******************

1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?

- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.

2. How to restore your personal files after you perform a custom installation of Windows Vista

- Refer - http://support.microsoft.com/kb/932912

3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo

- Refer - http://support.microsoft.com/kb/933245/en-us

4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist

- Refer : Document ID: 317612

5. 2007 Microsoft Office system suites


http://office.microsoft.com/en-us/products/FX101635841033.aspx

Thanks to Joseph Xavier from HYD for this link .

6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?

- Refer: Document ID: 317550

7. Err 1068 when trying to start Windows Audio Service.

- No updates on this as of now. We need to continue to follow the workaround steps.

**************************** Update As On 19th Of March******************

1. Unable to start Windows Audio Service -1068.

- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.

2. How to Troubleshoot Mail Stuck in the Outbox.

- http://support.microsoft.com/kb/162343

3. Windows Mail Outbox Stuck Message & E-mail Not Sending.

Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m

- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.

OR

Go to your "C:\USERS\NT\APPDATA\LOCAL\MICROSOFT\WI NDOWS MAIL" folder. Copy the entire folder t


actually don't need the ENTIRE folder,
it's easier this way. Plus, you have a backup in case something goes Wrong. Next, delete "WindowsMail.MSMessag

Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.

Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.

4. No Sound with Skype after upgrading to Vista.

- Run ECHO 123 from Skype

http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265

Disable AEC from Logitec

5. Dell All In One 962 Printer Driver Is Released.

- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9

6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.

- Go to Start->Run and type secpol.msc.

Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.

Restart the system

You would get a message saying you've used system configuration utility. Put a check don't show this message again

It should work fine.

7. 0X124 BlueScreen while playing DVDs on a Vista System.

- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.
8. XPS M1210 - Power Issues after Vista Upgrade.

- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.

**************************** Update As On 18 th Of March******************

1. Dell Wireless Drivers Update

Dell Wireless 1390 Drivers are expected to be released on 22nd March.

2. XPS M1210(Bali) - No Power with Battery after Vista Upgrade.

- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve

3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.

However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd

You might also try XP Driver to resolve the issue.

NOTE: If its still not working please forward the Service Tags.

- First boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.


Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

**************************** Update As On 16th Of March******************

1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.

3. COA's Missing From Upgrade Kit - Update.

COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.

Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.

6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.

When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.

8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.

- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed is very slow when Customer is copying from Vista to XP system.

- Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete

If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do

5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal


In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770

**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.


- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:


The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.

Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.

If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.

2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?


- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

Thanks To Jospeph Xavier(L2 HYD) for this solution.

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages

Download and install this patch.


http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.


9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.

- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.


2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.

4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise

Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems

Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear

If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.

- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi

Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.

When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)


- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.

Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.

**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)


Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.

4. McAfee Registration Issues.

If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates

This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S

This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM

9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
Check the C: drive with the Windows Logo

Click on Apply and click on Ok.

Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.

3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.


**************************** Update As On 27th Feb*********************

1) RSL Updates

1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.


6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*****************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

**************************** Update As On 23rd Feb*********************


Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
**************************** Update As On 17th Feb********************
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched


- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD

Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169

**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start

Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130


Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
**************************** Update As On 7th Feb*********************
1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.
**************************** Update As On 6th Feb*********************

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Broadcom Wireless Vista Driver Released
NOTE: This
Finally we getDrivers areBroadcom
to see the for Wireless
Vista1350 WLAN
Driver MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1
Released.....................
Wireless 1390 WLAN ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, W
miniPCI Card, Wireless 1490 Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card

R151522.EXE for Vista

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151522&SystemID=LATITUDE%20

Your Dell wireless WLAN card has the following features:

IEEE 802.11a operation (5-GHz frequency band)


IEEE 802.11g operation (2.4-GHz frequency band)
Dell Wireless 1500 Draft 802.11n WLAN Mini-Card only: Draft IEEE 802.11n operation (2.4-GHz frequency band
network data rate of up to 270 Mbit/s for a 40 MHz bandwidth channel and 130 Mbit/s for a 20 MHz bandwidth cha
Network data rate of up to 54 Mbit/s for legacy cards and up to 270 Mbps for Dell 1500 Draft 802.11n cards
Unscheduled Automatic Power Save Delivery (UAPSD) support
IPv6 support
smart card authentication support, including authentication during single sign-on
Dell Wireless WLAN Card Utility for performing network tasks and viewing wireless network information
Wizard for connecting to basic infrastructure networks and ad hoc networks

R151519.EXE for XP

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151519&SystemID=LATITUDE%20

New for this release

Draft IEEE 802.11n operation (2.4-GHz frequency band and 5-GHz frequency band) with a network data rate of up
channel and 130 Mbit/s for 20 MHz bandwidth channel
Corrected an issue with the Disable Upon Wired Connect in advanced property
NOTE: The Wi-Fi
Added Support for Catcher
the Dell feature is not
Wireless 1505supported with the
Draft 802.11n Dell Wireless
WLAN Mini-Card1505 Draft 802.11n WLAN Mini-Card on
D420, and D620
The Dell Wireless WLAN Card works with any IEEE 802.11 Wi-Fi CERTIFIED wireless router/AP or wireless clie
NOTE: Not all Dell Wireless WLAN Card models support IEEE 802.11a (5-GHz) or IEEE 802.11n operation.
The Dell Wireless WLAN Card works with any IEEE 802.11 Wi-Fi CERTIFIED wireless router/AP or wireless clie

Team,

Links are fully active. Customer would be able to download now.

This link is for Customers residing in US

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151522&formatcnt=1&libid=0&fil
This link is for Customers residing outside US and Japan:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151520&SystemID=XPS_M1710&s
Vista Current Issues - 23
-1.This Drivers Drivers
Broadcom are for Wireless
For Vista1350 WLAN
& XP MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
Released.
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.

- R151522.EXE for Vista

- R151519.EXE for XP

2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon 5700 Ex

- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.

If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.

Please forward the service tags for this issue.

3. Distorted Audio When Wireless Is Turned ON.

- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being

Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.

Check if this resolves the issue.

If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.

- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i

However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo

5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.

- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start

6. Issues after intalling Roxio Patch on Vista system.

- 2 issues have been noticed after running Roxio Patch

1) Windows Gadgets Error Message on reboot - Restarting the system TWICE has found resolving the issue. So, bef
the Customer restart the system twice.

2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.

7. Unable to perform Complete PC Backup with Vista.

- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.
Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on

Issue has been escalated. As of now no workaround this issue.

8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in Microsoft

- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.

9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.

- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c

10. Error Code: 0x080240029 windows defender cannot update definitions

- There is another workaround for this issue:

Go to Windows update. Click on change settings (on the left).

Check "never check for updates." Remove any other checks (Recommended update and any other).

Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.

It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.

Thanks for this solution Pratush Lala(Chat Q)

**************************** Update As On 21st Of March******************

1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.

- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we

For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s
2. Unable to start "Windows Audio Service"

- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d

3. Wireless 1390 Drivers

- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2

However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil

4. Mail stuck in Outbox of Microsoft Outlook or Windows Mail.

- There are few other work arounds to fix this issue :-

1) Delete the mail thats stuck in the outbox.

2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex

3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.

5. Unable to shutdown a Vista System.

- Its found that Roxio is causing this issue.

Note: If you come across this issue please email me the Service Tag of the system.

6. Error message in IE 7: "Internet Explorer cannot display the webpage"

- http://support.microsoft.com/kb/926431

Thanks to Joseph Xavier (HYD L2) for this link.


**************************** Update As On 20th Of March******************

1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?

- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.

2. How to restore your personal files after you perform a custom installation of Windows Vista

- Refer - http://support.microsoft.com/kb/932912

3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo

- Refer - http://support.microsoft.com/kb/933245/en-us

4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist

- Refer : Document ID: 317612

5. 2007 Microsoft Office system suites


http://office.microsoft.com/en-us/products/FX101635841033.aspx

Thanks to Joseph Xavier from HYD for this link .

6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?

- Refer: Document ID: 317550

7. Err 1068 when trying to start Windows Audio Service.

- No updates on this as of now. We need to continue to follow the workaround steps.

**************************** Update As On 19th Of March******************

1. Unable to start Windows Audio Service -1068.

- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.

2. How to Troubleshoot Mail Stuck in the Outbox.

- http://support.microsoft.com/kb/162343

3. Windows Mail Outbox Stuck Message & E-mail Not Sending.

Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m

- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;

Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.

OR

Go to your "C:\USERS\NT\APPDATA\LOCAL\MICROSOFT\WI NDOWS MAIL" folder. Copy the entire folder t


actually don't need the ENTIRE folder,
it's easier this way. Plus, you have a backup in case something goes Wrong. Next, delete "WindowsMail.MSMessag
Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.

Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.

4. No Sound with Skype after upgrading to Vista.

- Run ECHO 123 from Skype

http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265

Disable AEC from Logitec

5. Dell All In One 962 Printer Driver Is Released.

- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9

6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.

- Go to Start->Run and type secpol.msc.

Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.

Restart the system

You would get a message saying you've used system configuration utility. Put a check don't show this message again

It should work fine.

7. 0X124 BlueScreen while playing DVDs on a Vista System.

- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.

8. XPS M1210 - Power Issues after Vista Upgrade.

- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.

**************************** Update As On 18 th Of March******************

1. Dell Wireless Drivers Update


Dell Wireless 1390 Drivers are expected to be released on 22nd March.

2. XPS M1210(Bali) - No Power with Battery after Vista Upgrade.

- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve

3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.

However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd

You might also try XP Driver to resolve the issue.

NOTE: If its still not working please forward the Service Tags.

- First boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

**************************** Update As On 16th Of March******************

1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.
3. COA's Missing From Upgrade Kit - Update.

COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.

Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.

6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.

When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.

Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.

- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed is very slow when Customer is copying from Vista to XP system.

- Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete

If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do

5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal

In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770
**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.


- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.

- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:


The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.

Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.

If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.

- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.

2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?

- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

Thanks To Jospeph Xavier(L2 HYD) for this solution.

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages

Download and install this patch.


http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.

9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.

- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.

- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.

2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.

4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise

Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems

Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear

If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.

- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi

Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.

When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)

- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.


Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.

**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)

Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.


3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.

4. McAfee Registration Issues.

If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates

This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM

9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or

Check the C: drive with the Windows Logo

Click on Apply and click on Ok.


Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.

3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)


5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*********************

1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista
Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*****************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.


- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate

From Vista Home Premium to:


Vista Ultimate

From Vista Business to:


Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
**************************** Update As On 22nd Feb********************
Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").

Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t

Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit
16. Click Start
17. Click Computer
18. Double-click C:\
19. Double-click Program Files
20. Double-click Trend Micro
21. Double-click Internet Security 14
22. Double-click PCCTOOL
The application will open
23. Click the [E] Uninstall tab in the top right corner
24. Click 3. Install Firewall
A new window will appear to confirm the install
25. Click Install
A prompt will appear and ask to restart the system
26. Click Yes to restart the system
The system will restart
**************************** Update As On 17th Feb********************
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202
6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.

Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD

Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, choose anothe
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169

**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start

Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
**************************** Update As On 7th Feb*********************
1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.

http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************


1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi

Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Vista Current Issues - 24
1. Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed.
- Currently Dell Notebooks are not designed to run 64 bit OS. We cant guarantee 4GB of RAM will be detected.
doesnt necessarily mean all 4GB will be detected in the OS.
Reason system detects less than 4GB of total memory because of address space allocation for other critical function

- System Bios (Including MB, Add-On cards, etc..)


- Motherboard Resources
- Memory Mapped I/O
- Configuration for AGP/PCI-Ex/PCI
- Other memory allocations for PCI devices.

2. Vista Drivers for Targus USB Dock Video

- http://www.targus.com/us/drivers_manuals.asp?SKU=ACP50US

3. Which Operating Systems are Compatible with My Dell Printer?

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=5E83716B1A9646FFB7BF43C864A

4. Network Specific IE 7 Troubleshooting Links

- Refer Document ID: 318051

- The error message "There is no disk in the drive. Please insert a disk into drive. " occurs when performing out-o
Windows
5. "There Vista Operating
is no disk in theSystem onError
drive..." an XPS 410/Dimension
During 9200ofwith
Initial Setup a factory-installed
an XPS 410/Dimensionmultimedia
9200 card rea
display when setting up the factory-preloaded Microsoft Windows Vista operating system; it will not reappear once t
Vista desktop is reached.

Document ID: 318148

6. How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startu

- http://support.microsoft.com/kb/927392/

7. Error message when you start Word 2002 from Works Suite 2006 on a Windows Vista-based computer: "
be found"
- To resolve this issue, log on to a Windows Vista-based computer as the system administrator to install the files t

http://support.microsoft.com/kb/930453/

8. Error 1068 when trying to start Windows Audio Services or No Sound after Vista Upgrade.

- No updates on this as of now. Below mentioned workarounds are not working only on systems which had Sound

**************************** Update As On 21st Of March**********************

1. Broadcom Drivers For Vista & XP Released.

- This Drivers are for Wireless 1350 WLAN MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.

- R151522.EXE for Vista

- R151519.EXE for XP

2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon
Installation.

- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.

If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.

Please forward the service tags for this issue.

3. Distorted Audio When Wireless Is Turned ON.

- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being

Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.

Check if this resolves the issue.

If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.

- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i

However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo

5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.

- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start

6. Issues after intalling Roxio Patch on Vista system.

- 2 issues have been noticed after running Roxio Patch


1) Windows Gadgets Error Message on reboot - Restarting the system TWICE has found resolving the issue. So, bef
the Customer restart the system twice.

2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.

7. Unable to perform Complete PC Backup with Vista.

- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.

Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on

Issue has been escalated. As of now no workaround this issue.

8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in

- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.

9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.

- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c

10. Error Code: 0x080240029 windows defender cannot update definitions

- There is another workaround for this issue:

Go to Windows update. Click on change settings (on the left).

Check "never check for updates." Remove any other checks (Recommended update and any other).

Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.

It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.

Thanks for this solution Pratush Lala(Chat Q)


**************************** Update As On 21st Of March**********************

1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.

- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we

For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s

2. Unable to start "Windows Audio Service"

- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d

3. Wireless 1390 Drivers

- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2

However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil

4. Mail stuck in Outbox of Microsoft Outlook or Windows Mail.

- There are few other work arounds to fix this issue :-

1) Delete the mail thats stuck in the outbox.

2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex

3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.
5. Unable to shutdown a Vista System.

- Its found that Roxio is causing this issue.

Note: If you come across this issue please email me the Service Tag of the system.

6. Error message in IE 7: "Internet Explorer cannot display the webpage"

- http://support.microsoft.com/kb/926431

Thanks to Joseph Xavier (HYD L2) for this link.

**************************** Update As On 20th Of March**********************

1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?

- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.

2. How to restore your personal files after you perform a custom installation of Windows Vista

- Refer - http://support.microsoft.com/kb/932912

3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo

- Refer - http://support.microsoft.com/kb/933245/en-us

4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist

- Refer : Document ID: 317612

5. 2007 Microsoft Office system suites


http://office.microsoft.com/en-us/products/FX101635841033.aspx

Thanks to Joseph Xavier from HYD for this link .

6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?

- Refer: Document ID: 317550

7. Err 1068 when trying to start Windows Audio Service.

- No updates on this as of now. We need to continue to follow the workaround steps.

**************************** Update As On 19th Of March**********************

1. Unable to start Windows Audio Service -1068.

- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.

2. How to Troubleshoot Mail Stuck in the Outbox.

- http://support.microsoft.com/kb/162343

3. Windows Mail Outbox Stuck Message & E-mail Not Sending.


Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m

- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;

Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.

OR

Go to your "C:\USERS\NT\APPDATA\LOCAL\MICROSOFT\WI NDOWS MAIL" folder. Copy the entire folder t


actually don't need the ENTIRE folder,
it's easier this way. Plus, you have a backup in case something goes Wrong. Next, delete "WindowsMail.MSMessag

Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.

Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.

4. No Sound with Skype after upgrading to Vista.

- Run ECHO 123 from Skype

http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265

Disable AEC from Logitec

5. Dell All In One 962 Printer Driver Is Released.

- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9

6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.

- Go to Start->Run and type secpol.msc.

Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.

Restart the system

You would get a message saying you've used system configuration utility. Put a check don't show this message again
It should work fine.

7. 0X124 BlueScreen while playing DVDs on a Vista System.

- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.

8. XPS M1210 - Power Issues after Vista Upgrade.

- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.

**************************** Update As On 18 th Of March**********************

1. Dell Wireless Drivers Update

Dell Wireless 1390 Drivers are expected to be released on 22nd March.

2. XPS M1210(Bali) - No Power with Battery after Vista Upgrade.

- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve

3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.

However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd

You might also try XP Driver to resolve the issue.

NOTE: If its still not working please forward the Service Tags.

- First boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

**************************** Update As On 16th Of March******************

1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService


Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.

3. COA's Missing From Upgrade Kit - Update.

COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.

Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.


6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.

When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.

Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.

8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.

- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed isvery slow when Customer is copying from Vista to XP system.

-Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they
not FASTER then on XP.
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the p

5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal

In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770

**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.

- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that ha

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.

- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on

http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:

The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.

If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.

- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.


2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?

- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though th
correctly for some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

Thanks To Jospeph Xavier(L2 HYD) for this solution.


6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages

Download and install this patch.


http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.

9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.


- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should

5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.

- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.


2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.

4. A Web site sends data very slowly or drops the data completely when you use Windows Vista E
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems

Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installatio
the BIOS screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.

- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi

Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)

- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.

Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)

Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.

4. McAfee Registration Issues.


If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates

This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S

This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernatio
computer.

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or

Check the C: drive with the Windows Logo

Click on Apply and click on Ok.


Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.

3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer

Navigate to the folder where the file is saved

Make sure all McAfee application windows are closed


Double-click MCPR.exe and the removal tool will start automatically

Note: Windows Vista users must right-click and select Run as Administrator

Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do

Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the Mc

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*************************

1) RSL Updates

1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista

Thanks to Mahesh(L2) for this link.


7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*********************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.

2007 Microsoft Office System Known Issues/ReadMe.


- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

**************************** Update As On 23rd Feb*********************

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.

Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w

Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
Microsoft products affected by the DST legislation
Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.

1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit

3. Click Start

4. Click Computer

5. Double-click C:\

6. Double-click Program Files

7. Double-click Trend Micro

8. Double-click Internet Security 14

9. Double-click PCCTOOL
The application will open

10. Click the [E] Uninstall tab in the top right corner

11. Click the 3. Uninstall Firewall button


A new window will appear to confirm the uninstall

12. Click Uninstall


A prompt will appear and ask to restart the system

13. Click Yes to restart the system


The system will restart

14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
15. Click Exit
Pc-Cillin will exit

16. Click Start

17. Click Computer

18. Double-click C:\

19. Double-click Program Files

20. Double-click Trend Micro

21. Double-click Internet Security 14

22. Double-click PCCTOOL


The application will open

23. Click the [E] Uninstall tab in the top right corner

24. Click 3. Install Firewall


A new window will appear to confirm the install

25. Click Install


A prompt will appear and ask to restart the system

26. Click Yes to restart the system


The system will restart

**************************** Update As On 17th Feb********************


1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.

2. Unable to connect to wireless network with 1390 and 3945 cards.


- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.

**************************** Update As On 16th Feb********************


1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, c
password.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start


Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.

http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)


5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

**************************** Update As On 7th Feb*********************


1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.


http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err

Solution:
Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


Administrative Tools
What are Administrative Tools?
- Administrative Tools is a folder in Control Panel that contains tools for system administrators and advanced users
depending on which version of Windows you are using.

Administrative Tools can be accessed by clicking the Pearl Button , clicking Control Panel, clicking System and Ma
Administrative Tools.

What are the common Administrative Tools included?

- Some common administrative tools in this folder include:

Computer Management. Manage local or remote computers by using a single, consolidated desktop tool. Using Co
many tasks, such as monitoring system events, configuring hard disks, and managing system performance.

Data Sources (ODBC). Use Open Database Connectivity (ODBC) to move data from one type of database (a data

Event Viewer. View information about significant events, such as a program starting or stopping, or a security erro

iSCSI Initiator. Configure advanced connections between storage devices on a network.

Local Security Policy. View and edit Group Policy security settings.

Memory Diagnostics Tool. Check your computer's memory to see if it is functioning properly.

Print Management. Manage printers and print servers on a network and perform other administrative tasks.

Reliability and Performance Monitor. View advanced system information about the central processing unit (CPU
performance.

Services. Manage the different services that run in the background on your computer.

System Configuration. Identify problems that might be preventing Windows from running correctly.

Task Scheduler. Schedule programs or other tasks to run automatically.

Windows Firewall with Advanced Security. Configure advanced firewall settings on both this computer and rem

Please email all your queries on Vista to Vista_Support@Dell.Com

Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp

Note: Please do not share this email id with Customers.


Please Visit http://osp.us.dell.com/Vista/Home.htm for issues & updates on Vista.
Mcafee Registration Issue and Fix
Mcafee Registration Issue and Fix

DSN Content: N/A

The Mcafee registration wizard does not start after clicking on Register My Products Now if the system is missing a
PCs. Please use the following steps to resolve the issue:

1. Go to http://ts.mcafeehelp.com

2. In the upper-right hand corner next to Search KnowledgeBase type dellfix and press the <Enter> key.

3. Click on the Knowledge Base article I purchased a new Dell PC and I cannot register my McAfee soft-ware that ap

4. Follow the instructions there to download and install the patch.

2. Unable to register McAfee 8.

Download and Run: http://download.mcafee.com/products/licensed/cust_support_patches/dellfix.bat

Norton
If a customer has a Norton 2006 or 2007 product, they can receive a free upgrade from Symantec to 2007 buil
Norton Internet Security 2006/2007, Norton AntiVirus 2006/2007, and Norton Confidential.

Click the link below


http://www.symantec.com/home_homeoffice/themes/vista/compatibility.jsp

Follow the instructions to upgrade to 2007.

NOTE: The customer will need their Norton Product key for the current version to qualify for the upgrade.

Thanks to Chris Osborn

McAfee

Customers who have pre- 2007 McAfee products can upgrade to 2007 Vista capable versions at no
copies and OEM (Dell) subscribers with a valid subscription.

Click the link below:

http://us.mcafee.com/vista/
Follow the instructions to upgrade to 2007. NOTE: OEM (Dell) customers must have an active subs
with McAfee.
Bios Update to resolve 0x00000124 Stop BS

The updated BIOS to fix the 0x00000124 Stop error have been web-posted on the support.dell.com websites. Here are the link

E520 2.2.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152112&SystemID=DIM_PNT_P4_
viceid=308&devlib=0&typecnt=0&vercnt=6&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202523

9200C 2.2.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152110&SystemID=DIM_PNT_9200
l=en&deviceid=308&devlib=0&typecnt=0&vercnt=6&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202519

9200 2.3.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152109&SystemID=DIM_PNT_9200
en&deviceid=308&devlib=0&typecnt=0&vercnt=7&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202515
Unable to Access WebPages Using Actiontec R
Issue: HTTP 404 error or "Page Cannot be displayed" when trying to connect to Internet with Actiontec modem/rou
Yahoo(DSL) ISP on a Vista System.
Discussion: Customer has XP and Vista Computers but XP works fine and Vista says connected but unable to pull th
routers more like a malicious code due to issues with S/W compatibility.

Solution: Below mentioned steps are slightly advanced, depending on the Customer you can try this.

1.(on pc with issue)


access the modem gui (192.168.1.1) > note WAN IP address

2. Click "advanced setup"

3. Enter admin login for modem (default is "admin" and "password")

4. Click on "remote management/telnet"

5. Select "ON" for Remote Management

6. Click apply

7. Close browser

8. (on remote pc)


on a pc with a different IP address... type in the browser....http://XX.XXX.XX.XX./verizon/redirect
where XX.XXX.XX.XX is the WAN Ip of the Actiontec modem

9. Login with admin name and password (default is "admin" and "password")

10. At the "restricted" screen click "OFF"

11. Refresh IE > make sure "ON" is on the screen ...but DO NOT click.

12. (on pc with issue)


in IE under the options/advance....reset IE options

13. Powercycle modem and pc

14. Access modem gui (192.168.1.1)

15. Click "advanced setup"

16. Enter admin login for modem

17. Click on "remote management/telnet"


18. Select "OFF" for Remote Management

19. Click apply

20. Close browser

Ref: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1186554&SiteID=17
Vista Current Issues - 25
1. From when was the WAU disc stopped shipping with Facotry Imaged Systems.
- System shipped after 5th and 6th of March will not have WAU part of Media Kit. This was stopped as Customers were accide
version.

Thanks to Philippens SME Team for this solution.

3. Actiontec Routers Not Working With Vista

- This is a slightly advanced resolution. Depending on the Customers try this step.

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1186554&SiteID=17

4. Download Norton Trial Versions


- http://www.symantec.com/home_homeoffice/support/partner_download.jsp?id=dell

5. The Windows Experience Index rating may display an incorrect value when you start Windows Vista for the first tim
runs before you update a driver
- http://support.microsoft.com/kb/933478/

6. Broadcom Drivers Temporarily Down.


- The file was temporarily down for a short period of time for updating a particular file. Its now restored and fully active.

7. Bios Update - Released To Resolve BSOD 0x00000124 Occurred When Playing Media.

Update. New BIOS for this fix has been web-posted. Please find the latest version:

E520 2.2.1 http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152112&Syste

9200C/XPS 210 2.2.1 http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152

9200/XPS 410 2.3.1 http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R15210

**************************** Update As On 22nd Of March**********************

1. Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed.

- Currently Dell Notebooks are not designed to run 64 bit OS. We cant guarantee 4GB of RAM will be detected.
doesnt necessarily mean all 4GB will be detected in the OS.
Reason system detects less than 4GB of total memory because of address space allocation for other critical function

- System Bios (Including MB, Add-On cards, etc..)


- Motherboard Resources
- Memory Mapped I/O
- Configuration for AGP/PCI-Ex/PCI
- Other memory allocations for PCI devices.

2. Vista Drivers for Targus USB Dock Video

- http://www.targus.com/us/drivers_manuals.asp?SKU=ACP50US

3. Which Operating Systems are Compatible with My Dell Printer?

- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=5E83716B1A9646FFB7BF43C864A

4. Network Specific IE 7 Troubleshooting Links

- Refer Document ID: 318051

5. "There is no disk in the drive..." Error During Initial Setup of an XPS 410/Dimension 9200

- The error message "There is no disk in the drive. Please insert a disk into drive. " occurs when performing out-o
Windows Vista Operating System on an XPS 410/Dimension 9200 with a factory-installed multimedia card rea
display when setting up the factory-preloaded Microsoft Windows Vista operating system; it will not reappear once t
Vista desktop is reached.

Document ID: 318148

6. How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup

- http://support.microsoft.com/kb/927392/

7. Error message when you start Word 2002 from Works Suite 2006 on a Windows Vista-based computer: "
be found"

- To resolve this issue, log on to a Windows Vista-based computer as the system administrator to install the files t
http://support.microsoft.com/kb/930453/

8. Error 1068 when trying to start Windows Audio Services or No Sound after Vista Upgrade.

- No updates on this as of now. Below mentioned workarounds are not working only on systems which had Sound

**************************** Update As On 21st Of March**********************

1. Broadcom Drivers For Vista & XP Released.

- This Drivers are for Wireless 1350 WLAN MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.

- R151522.EXE for Vista

- R151519.EXE for XP

2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon
Installation.

- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.

If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.

Please forward the service tags for this issue.

3. Distorted Audio When Wireless Is Turned ON.

- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being

Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.

Check if this resolves the issue.

If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.

- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i

However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo

5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.

- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start

6. Issues after intalling Roxio Patch on Vista system.

- 2 issues have been noticed after running Roxio Patch

1) Windows Gadgets Error Message on reboot - Restarting the system TWICE has found resolving the issue. So, bef
the Customer restart the system twice.
2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.

7. Unable to perform Complete PC Backup with Vista.

- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.

Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on

Issue has been escalated. As of now no workaround this issue.

8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in

- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.

9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.

- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c

10. Error Code: 0x080240029 windows defender cannot update definitions

- There is another workaround for this issue:

Go to Windows update. Click on change settings (on the left).

Check "never check for updates." Remove any other checks (Recommended update and any other).

Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.

It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.

Thanks for this solution Pratush Lala(Chat Q)

**************************** Update As On 21st Of March**********************


1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.

- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we

For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s

2. Unable to start "Windows Audio Service"

- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d

3. Wireless 1390 Drivers

- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2

However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil

4. Mail stuck in Outbox of Microsoft Outlook or Windows Mail.

- There are few other work arounds to fix this issue :-

1) Delete the mail thats stuck in the outbox.

2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex

3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.

5. Unable to shutdown a Vista System.

- Its found that Roxio is causing this issue.


Note: If you come across this issue please email me the Service Tag of the system.

6. Error message in IE 7: "Internet Explorer cannot display the webpage"

- http://support.microsoft.com/kb/926431

Thanks to Joseph Xavier (HYD L2) for this link.

**************************** Update As On 20th Of March**********************

1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?

- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.

2. How to restore your personal files after you perform a custom installation of Windows Vista

- Refer - http://support.microsoft.com/kb/932912

3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo

- Refer - http://support.microsoft.com/kb/933245/en-us

4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist

- Refer : Document ID: 317612

5. 2007 Microsoft Office system suites


http://office.microsoft.com/en-us/products/FX101635841033.aspx

Thanks to Joseph Xavier from HYD for this link .

6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?

- Refer: Document ID: 317550

7. Err 1068 when trying to start Windows Audio Service.

- No updates on this as of now. We need to continue to follow the workaround steps.

**************************** Update As On 19th Of March**********************

1. Unable to start Windows Audio Service -1068.

- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.

2. How to Troubleshoot Mail Stuck in the Outbox.

- http://support.microsoft.com/kb/162343

3. Windows Mail Outbox Stuck Message & E-mail Not Sending.

Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;

Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.

OR

Go to your "C:\USERS\NT\APPDATA\LOCAL\MICROSOFT\WI NDOWS MAIL" folder. Copy the entire folder t


actually don't need the ENTIRE folder,
it's easier this way. Plus, you have a backup in case something goes Wrong. Next, delete "WindowsMail.MSMessag

Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.

Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.

4. No Sound with Skype after upgrading to Vista.

- Run ECHO 123 from Skype

http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265

Disable AEC from Logitec

5. Dell All In One 962 Printer Driver Is Released.

- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9

6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.

- Go to Start->Run and type secpol.msc.

Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.

Restart the system

You would get a message saying you've used system configuration utility. Put a check don't show this message again

It should work fine.

7. 0X124 BlueScreen while playing DVDs on a Vista System.


- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.

8. XPS M1210 - Power Issues after Vista Upgrade.

- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.

**************************** Update As On 18 th Of March**********************

1. Dell Wireless Drivers Update

Dell Wireless 1390 Drivers are expected to be released on 22nd March.

2. XPS M1210(Bali) - No Power with Battery after Vista Upgrade.

- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve

3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.

However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd

You might also try XP Driver to resolve the issue.

NOTE: If its still not working please forward the Service Tags.

- First boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.
For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

**************************** Update As On 16th Of March******************

1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.

- When you get such issues first boot to safe mode follow these steps :

1. Remove Sigmatel completely from Device Manager restart the system.

2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.

3. Allow native drivers to control audio device. Once sound is back install sigmatel.

4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv

5. If you are not able to start the service there may be two errors - 1079 and 1068.

For these issues follow the below steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.

NOTE: If its still not working please forward the Service Tags.

2. Express Vista Upgrade - Update.

There might be high traffic to this site later this month as the upgrade period is coming to end.

3. COA's Missing From Upgrade Kit - Update.

COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.

Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"

4. WAU - Update.

WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U

5. Some programs are disabling Aero.

Its noticed following programs are disabling Aero:

- Java Runtime

- Dell Connect

- LimeWire

- Including few S/W activation popup will disable Aero.

At times even Sonic/Roxio will disable Aero.

6. MS Works 8.5 Includes Free Trial Of Office 2003 on Vista systems.


When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.

Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

7. Lojack Update.

- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.

8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.

- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).

9. Customers may report HDD free space is reporting less within few days.

- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.

First turn of System Restore and check if the freee space is restored still no go disable Indexing.

This issue is being Investigated will provide more updates on this shortly.

10. File Transfer speed isvery slow when Customer is copying from Vista to XP system.

-Some of the workaround for this issue that have worked in getting this fixed :

1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features

2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.

3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.

4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they
not FASTER then on XP.

If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the p
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.

netsh interface tcp set global autotuninglevel=disabled

and to re-enable it

netsh interface tcp set global autotuninglevel=normal

In some cases you may need to use this command in combination with the above

netsh interface tcp set global rss=disabled

If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.

Refer: support.microsoft.com/kb/931770

**************************** Update As On 14th Of March******************

1. McAfee 8.0 Media Part Number.

- The part number is fully active and it can now be shipped without any issues.

2. Windows Audio Service is not Starting - Error Code 1079

- To resolve the problem, try these steps:

Type Services in Start Search.

Locate and double-click the Windows Audio service from the list

Click the Log On tab

In the This account text box, type in NT AUTHORITY\LocalService

Set both the Password fields blank

Click Apply, OK

(The service now uses LocalService account, rather than LocalSystem account)

Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
Thanks to Venkat Manohar Pamidi for this solution

3. "Error 1068: The dependency service or group failed to start."

- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that ha

If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.

- Please forward me the tags for this issue.

4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.

- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on

http://support.microsoft.com/kb/933824/

5. An optical disc appears to be blank after you format the disc by using the Live File System component on a

This problem occurs for any one of the following reasons:

The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/

6. Device Manager does not show updated processor information on a Windows Vista-based computer.

Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/

7. Fax transmission may not finish after a connection is established in Windows Vista.

This issue may occur if one of the following conditions is true:


There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/

8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.

- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/

9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.

- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/

**************************** Update As On 13th Of March******************

1. Picture Of Express Upgrage Kit.


2. Windows Vista User Account Control (UAC) Policy Update

- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .

Document ID: 317328

3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.

- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.

4. Does LOJack S/W work with Vista?

- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.

5. No operating system is found when a Windows Vista-based computer is started, even though th
correctly for some time.

- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932

Thanks To Jospeph Xavier(L2 HYD) for this solution.

6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
Download and install this patch.
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

7) Error code 824A000 while running the windows update in Vista

Cause: Due to the temp folders in the software distribution folder.

Resolution: Delete the contents of :

1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"

2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"

Thanks to Priyanka Perumalla for this solution.

8) Issues with Vista Upgrade installations.

If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.

1) Disable all non Microsoft services.


2) Clear Startup.
3) Disconnect all peripherals including USB hubs.
4) Remove all add-on cards like sound card, modem, TV Tuner cards. If the cust had onboard video and a video card
5) Load BIOS defaults.
6) Disable NIC and sound in BIOS.
7) If the system does not have RAID, check SATA operations and set it to non RAID (for systems that have the RAI

Thanks To Jospeph Xavier(L2 HYD) for this solution.

9) How to Export/Import Contacts from MS Outlook and OE.

Follow the Instructions from this mail.


http://www.shozu.com/resources/portal/support/en/contacts.html?make=null#Contactsimportexport

**************************** Update As On 12th Of March******************

1. NIC Drivers missing for Rikers.

- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil

2. Dell Support With Vista.

- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get

3. McAfee 8 not fully active.

- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.

4. Unable to access Office 2007 contacts from MD3.

- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007

Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.

Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should

5. Display driver igfx stopped responding.

- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I

http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0

6. Features lost if Word 2007 is opened in previous version.

Change when opened in a previous version


Become graphics and cannot be changed.
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to styles. If the file is later opened in Office Word 2007, you cannot automatically change the style by u
Permanently converted to static text.
Permanently converted to insertions and deletions.
Permanently converted to static formatting. If the file is later opened in Office Word 2007, heading and body fonts won't automa

Permanently converted to absolute positioning.


Permanently converted to absolute positioning. If the file is later opened in Office Word 2007, the margins won't automatically c
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Permanently converted to static text.
Only a small subset of illustrations are available.
Some charts and diagrams will be converted to images that cannot be changed .

http://office.microsoft.com/en-us/word/HA100444731033.aspx

Thanks to Aby Mathew(L2) for this link.

7. Windows Debugging Tool.

- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

**************************** Update As On 9th Of March*******************

1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.

- If you get such an issue go to bios and check if Service Tag is displayed in Bios.

a) If System does not have Service Tag displayed in Bios run Asset Tag utility.

b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N

Ask Customer click on that and complete the Phone Activation.


2. Intel Viiv Drivers available for Vista 32-bit

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib

3. McAfee Virtual Technician

This tool fixes majority of issues with McAfee flawlessly.

- http://mvt.mcafee.com/mvt/index.asp

Thanks to Deb(Chat L2) for this link.


4. A Web site sends data very slowly or drops the data completely when you use Windows Vista E

Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.

http://support.microsoft.com/kb/929868/

5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with

Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&

6. COA Missing from upgrade kit.

COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom

- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking

7. Worksuite 2006 sold with Vista Systems

Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.

8. Error 0X80240029 while updating Windows Defender.

Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.

Thanks to Dipesh Arora (Chandigarh Vista SME)

**************************** Update As On 8th Of March*******************

1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:

The hard drive has not been prepared for installation. Please reboot the system with the installatio
the BIOS screen and boot to the optical drive that contains your Reinstallation DVD.

This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.

Solution: Prepare the New Hard Drive to Install Dell MediaDirect 3.

Note: Do not replace any media for this issue.

Refer: Document ID: 316316

2. Update on Vista Express Upgrade DVD

- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.

3. PCRestore and MD3 will not work after upgrading from XP to Vista.

- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d

4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom

- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.

5. Broadcom Wireless Drivers expected to release on March 12th.

Note: This Driver release will not support 1450 card. Will provide more update around this shortly.

6. Wireless Drivers are part of Vista.

- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.

When you navigate to Device Manager you wouldn't the card name displayed .

For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.

Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.

http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang

7. Windows XP - Mostly likely to be sold again on Keylargo and Zanibar.

Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.

Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro

Do not communicate this with the Customer until Dates are confirmed.

8. RSL Has Two Part Numbers For MD3 which one to order.

- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.

9. Windows Anytime Upgrade(WAU)

- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un

Go to Control Panel and run the Windows Anytime Upgrade program.

Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************

1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.

The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.

This is because Dell printers are not included in the TCPMON.ini file of Windows Vista

Document ID: 317165

http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup

2. Update on RAID 1 Configuration with Greenland (And Other Desktops)

Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID

If Customer wants RAID 1 then he needs to change the configuration later.

3. Logitech V270 BT Mouse compatible with Vista?

We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.

Thanks to Chris Vallery for this solution.


4. McAfee Registration Issues.

If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.

- Please forward me the service tags if the issue is resolved by providing this link.

http://software.mcafee.com/us/support/cust_care/reg_intro.asp

Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation

5. McAfee Part Number Update.

No updates if the part number has been fully activated on parts planner.

6. No Separate Part Number for Resource Media for Vista System.

Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.

7. Vista Updates

This is a good link that I came across which has information on all the updates that are available for Vista till date.

http://kbupdate.info/windows-vista-y.php

8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S

This problem occurs if the following conditions are true:

The computer uses more than 3 GB of RAM.


The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).

http://support.microsoft.com/kb/929777

Workaround:

Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernatio
computer.

Download the Windows update KB929685

http://support.microsoft.com/kb/929685

**************************** Update As On 5th Of March*******************

1. In how many ways can Customer upgrade to Windows Vista?

Customer can upgrade to Vista in 3 ways using the disk.

1. Upgrade

2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg

3. Clean install with format

2. 1450 USB Wireless Adapter does not work in Vista

- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109

3 How to resolve the error 0x8007007B when I run System Restore?

- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or

Check the C: drive with the Windows Logo

Click on Apply and click on Ok.


Thanks to Rina Bautista(OSP) For This Solution.

4. Windows Defender Definition Update Error.

http://go.microsoft.com/fwlink/?linkid=70631

Please following the steps below to perform a manual update of the definition file(s)

1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou

2. Run cmd as Administrator.

3. At the command prompt, open the directory in which the file is saved.

4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q

Thanks to Tran Thanh (SME - Otawwa)

5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc

Download the removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save and save the file to any folder on the computer

Navigate to the folder where the file is saved


Make sure all McAfee application windows are closed

Double-click MCPR.exe and the removal tool will start automatically

Note: Windows Vista users must right-click and select Run as Administrator

Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do

Wait for the computer to restart

Thanks To Raghuram Achar (L2 - Canada Support)

**************************** Update As On 3rd March********************

1. COA Label Received With Express Upgrade Kit.

- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.

2. Verizon with Actiontec Router.

- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.

Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.

3. OOB System Audio Issues.


- Go to Device Manager remove the Sigmatel Driver completely. Ensure there is no Sigmatel entry in Device Manag
will work fine.

Note - Please forward the Service Tags for these issues.

4. Customer has a old version of McAfee and now has Vista on his system. How can he get the Mc

- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp

5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F

6. Update on Sound Blaster Audigy.

Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.

We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers

Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista

7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.

8. Is Logitech V270 BT Mouse compatible with Vista?


- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by

9. Media player 11, choppy audio with 20 seconds left of any song (mp3)

These steps have been resolving the issue. Follow these suggested steps :

1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan

2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.

3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.

4. Set power management to High Performance.

5. Rollback the Sigmatel Drivers

6. Install Media Center(XP) version of Audio driver.

Thanks to Nashville/Edmonton Vista SME Teams for this solution.

**************************** Update As On 27th Feb*************************

1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)

2) HY385 - Vista Busines COA,Only use for O/S Swaps

3) TU490 - Vista Ultimate COA, Only use for O/S Swaps

4) YK196 - Vista Home Premium COA, Only use for O/S Swaps

5) UP819 - Trend Micro Pc-Cilling Internet Security 2007

6) HU608 - NIS 2007

2) 1390 Wireless Cards unable to associate with the available network.

As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.

3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.

Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.

4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?

- If Customer has Windows update-KB929327 then system can use DreamScene feature.

http://support.microsoft.com/kb/929327

4) The Dell 720 Printer Vista Drivers are now available for download.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_

5) Unable to play and view Online Videos.

Solution:

Vista (32bit) go to C:\Windows\System32\Macromed folder

Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder


open the folder and right click on FlashUtil9b.exe, then left click run as administrator.

Thanks to Aravind H(L2) and Kiran CK for this information.

6) Vista Top Issues from Microsoft site.

http://support.microsoft.com/windowsvista
Thanks to Mahesh(L2) for this link.

7) XBOX Configuration with Windows Vista

Basic Requirements:

A PC running Windows Vista Home Premium or Windows Vista Ultimate.

An Xbox 360 (hard drive not required).

A high-performance Wireless or Wired network.

Thanks to Raghuram A(L2 Canada) for this information.

**************************** Update As On 24th Feb*********************

System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high

Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.

Network short created on the windows desktop is not working.

- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.

but if system is already connected, shortcut will open the properties of network as it is already connected

Thanks for this information Prasanna KR(L2).

Office 2003(Trial) Product Key is not available or expired.

- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.

http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0

Thanks for this link Pramod SM(TM).

Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
2007 Microsoft Office System Known Issues/ReadMe.

- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1

How to sync my PDA with Vista when ActiveSync is not compatible with Vista?

- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).


http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en

**************************** Update As On 23rd Feb*********************

Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the

1) Why is Dell Shipping Two Vista DVDs with Factory Images System?

The two discs that are shipped with Factory Images systems are:

- Vista(Re-Install) OEM DVD

- Vista Upgrade(WAU) disc.

Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.

Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.

Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.

Customer can use WAU to upgrade Windows Vista in the following manner:

From Vista Home Basic to:


Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate

Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed

If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.

2) Is Integrated Sound Blaster AudigyHD Software compatible with Vista?

- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.

Refer Customer to Creative for Vista Compatibility issues.

3) Unable to order JW762 which is part number for Vista Home Premium.

- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.

Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.

4) Two part # for Media Direct3 in RLS

- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.

*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w

Request has submitted to get more clarity on the second part number.

**************************** Update As On 22nd Feb********************


Vista Upgrade Shipment Postponed.

- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta

Vista - OS Swap Policy Updated.

OS swap from XP to Vista are not allowed.

OS swap from Vista to XP are not allowed.

OS swap from one version of Vista to a different version.


For Consumer company numbers (19, 22, 29, & 37) the only OS Swap option currently available is between Windows XP
swap to or from Windows XP MCE.
An OS swap should only be authorized within the return period - 21 days from the invoice date for most customers.
Any OS swapped to must be validated for the system.
Any OS that is no longer sold (EOL) is not a valid option for an OS swap.
Customers should never be transferred to Customer Care for an OS swaps for any reason. COA number is not required t
Comments of the dispatch for OS Swaps involving system exchanges.

Document ID: 158098 http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=158098

XPS 1710(Rikers) can now be ordered with Windows Vista.

- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.

Microsoft products affected by 2007 DST changes.

All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r

Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you

Microsoft products affected by the DST legislation


Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage

After Trend Micro update it gets into infinite loop.

- Here is the solution that was found by Ottawa team which is found to resolve this issue.

1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

2. Click Exit
Pc-Cillin will exit

3. Click Start

4. Click Computer

5. Double-click C:\

6. Double-click Program Files

7. Double-click Trend Micro

8. Double-click Internet Security 14

9. Double-click PCCTOOL
The application will open

10. Click the [E] Uninstall tab in the top right corner

11. Click the 3. Uninstall Firewall button


A new window will appear to confirm the uninstall

12. Click Uninstall


A prompt will appear and ask to restart the system

13. Click Yes to restart the system


The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar

15. Click Exit


Pc-Cillin will exit

16. Click Start

17. Click Computer

18. Double-click C:\

19. Double-click Program Files

20. Double-click Trend Micro

21. Double-click Internet Security 14

22. Double-click PCCTOOL


The application will open

23. Click the [E] Uninstall tab in the top right corner

24. Click 3. Install Firewall


A new window will appear to confirm the install

25. Click Install


A prompt will appear and ask to restart the system

26. Click Yes to restart the system


The system will restart

**************************** Update As On 17th Feb********************


1. 0x7D BSOD after Windows Update (This update is for IDE Controller)

- Both Windows XP and Vista systems are affected by this update.

For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.

For systems running with Vista try last known good configuration or system restore. One of these steps have found to the

Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.

- Please forward the service tag, case number for this issue.
2. Unable to connect to wireless network with 1390 and 3945 cards.

- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3. OOB System Optical Drive Not See By Roxio.

- Running this patch fixed this issue.

http://docs.roxio.com/patches/d2d3290.exe.

4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period

- Please forward the service tag, case number, solution if any that resolved the issue.

5. EULA Pops Up Everytime Office 2007 Program Is Launched

- 1. click Start, click Run, type regedit , and then click OK

2. Locate and then right-click the following registry subkey as appropriate.

For the 2007 Microsoft Office suites:


HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
3. Click Permissions.
4. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
5. Click OK, and then quit Registry Editor.
6. Start an Office program, and then accept the End User License Agreement.
http://support.microsoft.com/kb/884202

6. Dell Printer 720 is not available for download.

- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.

**************************** Update As On 16th Feb********************


1) Update On Intel Utility.

Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.

For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.

2) Intel 3945 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

3) Truemobile 1390 will not connect to wireless network

If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a

- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c

Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR

4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?

Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.

The four things that make 64-bit Vista inadvisable for ordinary users are:

1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.

2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma

3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...

4: No support for unsigned drivers.

5) Why did Customer get two Vista DVD with this Factory Imaged System?

Solution: Customer will receive two Vista DVDs :

1. Vista OEM DVD


2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.

6) 3300 Vista Capable Driver Available For Download

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l

7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program

Solution : Follow DSN Document ID: 125575

Rename mpfirewall.sys from Windows Recovery Enviroment

1. Boot to the Windows Vista Upgrade DVD.


2. Click Repair Your Computer.

The System Recovery Options menu appears

3. Input the appropriate keyboard language. Click Next.


4. Choose the appropriate account. Note: Administrator is the default. Enter the password if necessary. If this does not work, c
password.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.

At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files

8) Roxio Creator BDAV Plugin," Appear in Microsoft Windows Vista

Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************

1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon

Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l

2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.

Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :

1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin

2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.

3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde

Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with

4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)

Solution: No work around. Refer Customer to Kensington

5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win

Error :The file "C:\ProgramData\Microsoft\Windows\Start


Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.

**************************** Update As On 10th Feb********************


1) MD3 is not an option on Barbados(Inspiron 630M/M140) for following reasons:

1. To install MD3, system should have Vista Bios to configure MD3 button.

2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.

2) Vista Capable Sticker on Inspiron B130

Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.

Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.

3) Windows Updates for Vista may not work with Office 2007

Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.

4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.

Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)

5) Video Driver Issues

a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.

Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

b) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.

Solution : a) Right Click on the executable file and click run as administrator to run the executable files.

b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re

**************************** Update As On 7th Feb*********************


1) iTunes 7.0.2 is not compatible with Vista

Solution: Vista compatible version will be released within a weeks time.


http://docs.info.apple.com/article.html?artnum=305042

iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Customers can use iTunes Repair Tool for Vista 1.0

The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T

2) Blizzard Updater is blocked by UAC in Vista

Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on

3) Microsoft Outlook 2007 is very slow when accessing PST.

Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr

- Please email with the service tag if the issue exists even after performing above steps.

4) "Desktop windows manager has stopped and needs to be closed" error

Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide

- Please forward the service tag, case number, symptoms, solution that resolved the issue.

**************************** Update As On 6th Feb*********************

1) True Mobile 1390 will not associate with network found.

Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.

A12 driver package will be released soon.

- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i

2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a

Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).

http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.

3) Sonic DLA is not compatible with windows VISTA message on startup

Solution - Follow DSN Document ID - 315789 has been updated with additional steps.

If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.

If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL

Note: I have received mails confirming the solutions mentioned above have been fixing the issue.

4) OOBE System - No OS Found Err


Solution:

Method 1

1. Boot to WinRe run the " Startup Repair" option.

2. Reboot system.

Method 2

1. Boot to WinRe Run " System Restore"

Note: This will work only if a Restore Point is created.

2. Reboot the system.

Method 3

Run "Dell Image Restore" from F8 menu.

If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with

- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta

5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.

Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m

To restore the system to factory image follow these steps:

1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."

2) From Windows Advanced Boot Options select the option "Repair My Computer"

3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.

4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the

6) NIS 2007 updates will prevent system from playing MP3 CDs.

Temporary fix remove NIS updates.

- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.

Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very

8) Dell Color Laser 3110cn - Unable to install the printer drivers.

This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.

Please forward the service tag, case number, symptoms, solution that resolved the issue.

9) iTunes 7.0.2 causing lot of S/W issues on Vista.

This version of iTunes is not a Vista Compatible Version but however you can install it.

OOBE System - No OS Found Err is seen only after installing iTunes.

For any S/W issues remove iTunes as the T/S step.

Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.

10) Issue : Trend Micro stuck in Reboot loop after update.

Temporary work around - turn off the Trend Micro Update Manager by launching the application.

- Please send tags and include version of software as well as if it is a retail upgrade or factory install.

Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/

If you encounter any other issues please mail Vista_Support@Dell.Com


IE slow only in normal mode

Hi Team,
We can try this if customer has Mcafee 8.0 installed with Vista.

If you get a call where the internet browsing is very slow on broadband and in the safe mode with networking
step::

1. Goto services in system configuration tool.


2. Disable mcafee redirector services and restart the laptop.

The browsing speed would get back to normal.

What happens here is that when you have the redirector services enabled, the web pages are scanned or filtered by the mcafe
which would take a long time to be completed and hence the slow speed.

Note:: even after the redirector services is disabled, if the issue still persists perform these steps::

Open mcafee security centre.


Click on configure after you highlight internet and network.
disable phishing filter

This would definitely resolve the issue.


Microsoft Works 8 stops responding in Window

Microsoft has released a patch for Microsoft Works 8 for the program not responding in Windows Vista.

http://www.microsoft.com/downloads/details.aspx?FamilyID=65f5b806-e6a1-4f92-a656-e56eeda67e3d&displaylang=en#Quick
ISP Incompatibility Tel Nos.
Dear all,

I have been informed that we had ~30 customer calls in the UK related to incompatibility of ISP (Internet Service Provider) hard
with Microsoft Windows Vista.

Please note that all preloaded software clients and clients on CDs dropped in the box of all distributed DELL PCs and Noteboo
software has been thoroughly tested and approved by US PG.

The issues that customers have been telling us about were mainly due to incompatibility of their existent ISP modem/router or u
Windows Vista (eg. distributed through retail).

If you have a customer issue that is clearly related to ISP hard- or software please ask the customer to contact one of the follow

AOL: 0870 320 2020 (for existing AOL customers)*


Bulldog: 0800 404 8151
Orange (formerly Wanadoo): 0870 010 2462 (for existing Orange customers)*
Talk Talk: 0871 226 7146
Tiscali: 0870 744 2922*
Virgin: 0800 052 4329
*=official DELL partners

Please track the issue and let me know by email when you forward the customer to an ISP callcenter so I can inform
the best possible customer experience. The above telephone-numbers will be live on our website within the Partners
IF THE CUSTOMER DOES NOT HAVE INTERNET ACCESS YET AND HAS HAD ISSUES WITH AN ISP CL
WITH A DELL PC PLEASE INFORM HER/HIM ABOUT THE DELL EXCLUSIVE OFFER FROM TISCALI TH
PC.

We will continue advertising Tiscali as our preferred partner in all UK DHS MarCom.
Dell Systems with 64 bit OS and 64 bit Pro
will not recognize complete 4GB memory ins
1. Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed.

- Currently Dell Notebooks are not designed to run 64 bit OS. We cant guarantee 4GB of RAM will be detected. Just having
mean all 4GB will be detected in the OS.
Reason system detects less than 4GB of total memory because of address space allocation for other critical function

- System Bios (Including MB, Add-On cards, etc..)


- Motherboard Resources
- Memory Mapped I/O
- Configuration for AGP/PCI-Ex/PCI
- Other memory allocations for PCI devices.