CALSONICKANSEI NORTH AMERICA, INC.

SUPPLIER QUALITY MANUAL

Quality Assurance Section
Revised 2012

CKNA Quality Management

Chris Bradford - Vice President, OQ

(931) 680-6493 (office)
(931)607-9164 (cell)
Mike Adair - Director, OQ
(931) 680-6623 (office)
(931) 580-2454 (cell)
Takeshi Nagata - Director, OQ
(931) 680-6603 (office)
(931) 212-4463 (cell)
Rebecca McCabe- Sr. Manager, Corporate Quality
(931) 680-6732 (office)
(931) 581-4574 (cell)
Vitto Raffo - Corporate Quality Manager, SQA
(931) 680-6586 (office)
(931) 619-9640 (cell)
Cathe Evans - Corporate Quality Manager, Warranty/3MIS
(931) 680-6516 (office)
(931) 619-7032 (cell)
 TABLE OF CONTENTS

1. Supplier PPM Reporting

a. Responding to Quality Issues
b. QRQC

2. APQP

3. Supplier Component Validation

Requirements

4. Supplier Manual General

Requirements

5. Change Point Control

 Chapter 1

Supplier PPM Reporting

Requirements
1. Each supplier QA representative should report their e-mail address on
the CKNA web site.

Each month supplier PPM information will appear on the web site if
2. there are reports on scrap or returns. The QA department represented
on the website will be notified by email. If notified by CKNA about a
Quality concern, suppliers must take immediate containment and
respond with initial countermeasure within 24 hours. A permanent
countermeasure with planned implementation date must be presented
to your CKNA Quality engineer within 10 business days after the initial
timing must be presented to your CKNA Quality Engineer within 10
notification.
working days of the initial Quality
working days of the initial Quality Concern.

QRQC - QUICK REACTION TO QUALITY CONCERN

This requires upper management to visit the defect work cell and confirm
countermeasure response within 24 hours.

Each month suppliers should investigate rejects issued and respond

3. with corrective action. Also, each month the highest ppm supplier may
be asked to come to CKNA and report corrective action.
supplier may be asked to come to CKNA and report corrective action.
Suppliers should arrange to pick up and review line scrap/rejects every
two weeks. Disposition of scrap/rejects is the responsibility of each
4. supplier.
every two weeks. Disposition of scrap/rejects is the responsibility
of each supplier.
 Chapter 2

APQP Information
1. Lessons Learned
2. ANPQP CSCC
3. APQP Status Report
4. ANPQP Inspection Report
5. Action Item List
6. Parts Development Record

See Excel File Attached

Microsoft Excel
Worksheet

Note: Nissan Suppliers need to follow Alliance Guide for ANPQP

APQP Joint Checks

Each supplier shall comply with AIAG APQP and/or ANPQP methods. Also each
supplier will report APQP activity on new projects on the CalsonicKansei APQP
form monthly or as requested.

For 2012 a link to Nissan's ANPQP portal has been added. Any documents
needed for ANPQP Requirements can be found on this portal.
This APQP form must be received by the 5th or each month unless otherwise
agreed to.

This document can be emailed or faxed to your QA contact.

AQP Meetings (See attached Excel worksheet for Forms required)

AQP Meeting
Documents

Meetings and possibly joint check will be held prior to each build event unless
otherwise agreed to.

Drawings with data (determined by the build event) and samples must be received
for each build event. (for example, PT-1)
 Chapter 3

Supplier Component Validation

Requirement

It is required for suppliers to use the AIAG/Production Part Approval Process

(PPAP) forms for this section. Suppliers for Nissan products should use the ANPQ
documents from the "Alliance Supplier Guide" this is on the CKNA web site.

A copy of the PPAP manual can be obtained by contacting AIAG. If you need
assistance or training in this phase contact your CKNA Quality Engineer.

Unless otherwise dictated by CKNA Quality, a level 3 PPAP package is required.

Supplier cannot ship parts without PPAP approval or authorization by SQA.

Pre PPAP samples must be tagged with "NPD Tag" and attention to the Quality
Contact for the using plant.

New production parts or first parts after change. The Quality Contact must be
notified by email or fax with the first shipment tagged with "NPD" stating design
level.

Gaging/part confirmation - All suppliers must include gaging in the process and
quality plans. Gaging should be included in the original quotes to Purchasing.

IMDS documents must be submitted before PT Lot. This document must be a

copy of the approved sign letter by IMDS and CEE engineer.

The PPAP check list (see attached) must be completed and submitted with PPAP.

Microsoft Excel
Worksheet

PPAP Checklist
 Chapter 4

Supplier Manual General Requirements

CKNA Suppliers must be ISO 9000:2000 certified and have an active plan working
to achieve TS 16949 certification.

Suppliers to CKNA must also comply with CKNA QCDDM System. (CKNA
reserves the right to audit any of the Tier Suppliers.)

QCDDM includes plant/company audits for:

Quality System (including process audit)

Cost
Delivery
Design
Management
IMDS LOG and tracking system

Each supplier must monitor their processes for QCDDM. These results must be
evaluated by management.
 Chapter 5
Supplier Change Point Control
Please see the attached files below to view the "Change Point Control Flowcharts".

Below is a list of possible changes that must be pre-approved by CKNA / Customer.

Design Change
New Supplier
Material Change
Manufacturing Method Change
Manufacturing Process Order Change
Machine Change
Location Change
Inspection Fixture/Pokeyoke Change
Jig/Tool Change
Die/Mold Change
Inspection Method Change
Transport/Packaging Change
Sort

The changes listed above are a sample of possible changes. Please see (Change Point
Control Types of Changes) below for a better explanation with examples. All change points
that impact current PPAP approved product/process must be communicated to CKNA
customers prior to actual change.

UDPATE: Nissan has updated the ANPQP requirement for Change Control . Nissan
now requires a 90 day advanced notification to submit a change. Suppliers that do
not follow this requirement risk a major deduction to their Nissan scorecard results.
Please refer to the ANPQP link on our E:Services web site for more details concerning
the process and documents required.
Any
changes to the product or process initiated by the supplier or a supplier's Tier "N"
component supplier must be submitted to CKNA Purchasing Department's Buyer and
CKNA Quality Contact via SupplierAlert@cknainc.com e-mail/ or letter with a clear
description of the change request by submitting the "Change Point Control Quality
CKNA QA department
Confirmation will contact
Requirements" the customer and alert them of the change.
form.
CKNA QA department will contact the supplier view e-mail/or letter by filling out the
requirements portions of the "Change Point Control Quality Confirmation
Requirements" form.
In an emergency situation, contact CKNA's QA department and/or Purchasing
Department for further instructions regardless of the temporary and/or permanent
countermeasures.
These guidelines are per the purchasing and sales agreement between the supplier
and CKNA.