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Quick Learning Guide Chapter 7

Business in Action, 5th Edition Management Roles, Functions,


and Skills

LEARNINGOBJECTIVE1:Explainthe LEARNINGOBJECTIVE2:Describe LEARNINGOBJECTIVE3:Describe


importanceofmanagement,and theplanningfunction,andoutline theorganizingfunction,and
identifythethreevitalmanagement thestrategicplanningprocess. differentiateamongtop,middle,
roles. andfirstlinemanagement.

Summary:Whilemanagersusuallydont Summary:Planningistheprocessof Summary:Theorganizingfunctionisthe
dothehandsonworkinanorganization, developingstrategies,establishinggoals processofarrangingtheorganizations
theycreatetheenvironmentandprovide andobjectivesfortheorganization,and resourcesinthebestwaypossibleto
theresourcesthatgiveemployeesthe translatingthosestrategiesandgoals helpreachgoalsandobjectives.Top
opportunitiestoexcelintheirwork. intoactionplans.Plansvaryintheirtime managersgrapplewithlongrange,
Managerialresponsibilitiesinclude frameandscope,fromhighlevel,long strategicissuesandoftenmustmake
creatingtheorganizationalframework, rangestrategicplanstolowerlevel, decisionsabouteventsandconditions
fosteringapositiveculture,setting shorttermoperationalplans.The severalyearsintothefuture.Theyalso
expectations,andprovidingresources. strategicplanningprocessconsistsofsix haveimportantcommunicationroles,
Thethreevitalmanagerialrolesare interrelatedsteps:definingthe representingthecompanytoexternal
interpersonal(interactingwithothers), organizationsmission,vision,and stakeholders.Middlemanagersusually
informational(receivingandsharing values;performingaSWOTanalysis; haveresponsibilityoverindividual
information),anddecisional(making developingforecasts;analyzingthe divisionsorfacilitiesandarecharged
decisions). competition;establishinggoalsand withtranslatingstrategicplansintothe
objectives;anddevelopingactionplans. tacticalplansthatwillallowthecompany
Criticalthinking:(1)Howaresocial
toreachitsgoalsandobjectives.First
mediachangingthenatureofthe Criticalthinking:(1)WouldBoeingand
linemanagerssupervisenon
managersinformationrole?(2)Would OldNavydevelopstrategicplansover
managementemployees;theyhavethe
managersgetmorerespectfrom thesametimehorizon?Whyorwhynot?
shortesttimehorizonsandgreatest
employeesiftheyrolleduptheir (2)Howdoesthevisionstatementguide
tacticalperspective.
sleevesandpitchedinwiththedaily theplanningprocess?
workmoreoften?Whyorwhynot? Criticalthinking:(1)Whymighta
Itsyourbusiness:(1)Whatisyour
managerneedtodeemphasizeskills
Itsyourbusiness:(1)Reviewthe personalvisionstatementforyour
honedinpreviouspositionsasheorshe
processyouwentthroughtochoosethe careerandyourlife?Haveyouever
risesthroughtheorganizational
collegeyouarecurrentlyattending. thoughtaboutyourfutureinthisway?
hierarchy?(2)Wouldtopmanagersor
Whatlessonsfromyourexperience (2)Consideracareerpaththatyoumight
firstlinemanagerstypicallyhavemore
couldsomeoneapplytomanagerial pursueupongraduation,andperforma
orlessoftheinformationtheydliketo
decisionmaking?(2)Doyoubelieveyou quickSWOTanalysis.Whataresomeof
haveforthedecisionstheyneedto
havetherightpersonalityfor yourinternalstrengthsandweaknesses
make?Why?
management?Ifnot,whatareaswould andexternalopportunitiesandthreats?
youworkon? Itsyourbusiness:(1)Haveyouever
Keytermstoknow:planning,strategic
supervisedothersonthejoborin
Keytermstoknow:management, plans,missionstatement,vision
volunteerwork?Ifso,howwouldyou
managerialroles statement,valuesstatement,goal,
rateyourperformanceasamanager?(2)
objective,tacticalplans,operational
Ifyouweresuddenlypromotedto
plans
managethedepartmentyouvebeen
workingin,wouldyouchangeyour
workpersonality?Whyorwhynot?
Keytermstoknow:organizing,
managementpyramid,topmanagers,
middlemanagers,firstlinemanagers

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LEARNINGOBJECTIVE4:Describe LEARNINGOBJECTIVE5:Describe LEARNINGOBJECTIVE6:Identifyand
theleadingfunction,leadership thecontrollingfunction,andexplain explainfourimportanttypesof
style,andorganizationalculture. thefourstepsinthecontrolcycle. managerialskills.


Summary:Leadingistheartandscience Summary:Thecontrollingfunction Summary:Interpersonalskillsarethe
ofinfluencingandmotivatingpeopleto consistsoftheactivitiesanddecisions abilitiestocommunicatewith,motivate,
worktowardcommongoals.Leaderscan involvedinkeepingthecompanys andleadothers.Technicalskillsinvolve
exhibitarangeofstylesinwhatthey activitiesontracktowardpreviously themechanicsofaparticularjob,
choosetofocuson(strategicversus establishedgoals.Thefourstepsinthe includingtheadministrativeskillsof
operationalmatters)andhowtheymake controlcycleareestablishing projectmanagement.Conceptualskills
thingshappen(forcingversusenabling). performancestandardsbasedonthe aretheabilitiestovisualize
Threespecificleadershipstylesare strategicplan,measuringperformance, organizations,systems,markets,and
autocratic,democratic,andlaissezfaire. comparingperformancetostandards, solutionsevenwhentheymaynotexist
Organizationalcultureisthesetof andrespondingasneeded. yet.Decisionmakingskillsinclude
underlyingvalues,norms,andpractices definingproblemsandopportunitiesand
Criticalthinking:(1)Whyisitimportant
sharedbymembersofanorganization. selectingthebestcourseofactionto
tomeettheneedsofinternal
takeineachcase.
Criticalthinking:(1)Aremanagement customers?(2)Isloweringperformance
andleadershipthesamething?Ifnot, standardsinresponsetoafailureto Criticalthinking:(1)Whyistrustavital
whynot?(2)Canasingleindividualbe meetthosestandardsnecessarilyasign aspectofamanagersinterpersonal
anautocratic,ademocratic,anda ofgivingup?Whyorwhynot? skills?(2)Whataretherisksofdefining
laissezfaireleader?Whyorwhynot? problemsoropportunitiespoorlyprior
Itsyourbusiness:(1)Doyoubenchmark
tomakingdecisions?
Itsyourbusiness:(1)Regardingthe yourperformanceinanyaspectofyour
threebasicleadershipstylesautocratic, personaloracademiclife?Ifyes,doesit Itsyourbusiness:(1)Wouldyou
democratic,andlaissezfairewhatis helpyouimprove?Ifno,wouldithelp succeedasamanagerifyoustarteda
yournaturalinclination?Thinkabout youimproveifyoutriedit?(2)Think companyrightoutofcollege,without
timesinschool,atwork,orinsocial backoveranycrisesyouvefacedinyour havinggainedanyexperienceasan
situationsinwhichyouplayeda life.Howwelldidyourespond?What employeeinanothercompany?Whyor
leadershiprole.Howdidyoulead?(2) wouldyoudodifferentlyinafuture whynot?(2)Howwouldyourateyour
Doesleadershipexperienceinschool crisis? conceptualskills?Doesseeingthebig
activitiessuchasstudentgovernment picturecomeeasilytoyou?Ifnot,how
Keytermstoknow:controlling,
andathleticshelpprepareyoufor mightyouimproveinthisarea?
standards,benchmarking,quality,
businessleadership?Whyorwhynot?
balancedscorecard,crisismanagement Keytermstoknow:interpersonalskills,
Keytermstoknow:leading,autocratic technicalskills,administrativeskills,
leaders,democraticleaders,participative conceptualskills,decisionmakingskills
management,laissezfaireleaders,
employeeempowerment,coaching,
mentoring,organizationalculture