Sergio G.

Sanchez
1928 Gotham Street, Chula Vista, CA 91913
quaddmgtech@gmail.com
(619) 955-9235

Skills
Operating Systems: Windows 9.x, Windows NT/2000/XP, Windows Vista/7/8/10 operating environments.
PC Support: Experienced in PC Assembly, Maintenance, Repair, Configuration and Deployment, Remote
desktop support, hard drive duplication and partition management procedures.
Software: Microsoft Office Suite, Active Directory
Other: Familiar with local area network architectures, Audio/Visual equipment setup, Bug entry and
Defect Database usage, Familiar with XML and Technical Specification Documentation.

Degrees and Certifications Received

Associate of Arts in General Studies, Southwestern College, Chula Vista June, 2003
Bachelor of Arts in Communication, University of California, San Diego December 2006
Network+ Certification, Comptia August 2003
A+ Certification, Comptia July 2000

Work Experience
Owner/Operator, Premier Unlimited Wireless. (Aug 2015 Aug 2016)
Duties: Performed customer service and store operation duties. Provided on-site computer repair services for customers.
Performed repairs, upgrades, configuration changes, testing, assembly and deployment of company computer systems.

Senior SQA Engineer, SONY Network Entertainment. (Jan 2008 Aug 2015)
Duties: Testing software for netwotk enabled devices including (but not limited to) digital televisions and Blu-Ray Disc players.
Developing and executing test cases. Performing exploratory testing to help identify potential end-user issues including
evaluating the quality of video streams. Other responsibilities included reporting issues to software developers using bug
tracking databases and performing defect regression. Worked closely with software engineers and software developers to
ensure both the stability and usability of software being released for network enabled SONY devices.

Help Desk Agent, (Tier 1 with Tier 2 Admin Rights), Skillstorm/EDS (Aug 2007 Jan 2008)
Duties: Subcontractor for Electronic Data Systems, hired to perform remote desktop support of Windows 2000/XP computing
environments. Performed advanced troubleshooting of computer hardware and software related issues remotely. Utilized
Active Directory to perform user management and administrative tasks on computer systems connected to the US
Government NMCI network which consisted of approximately 400,000 workstations and over 40,000 networked printers at the
time.

Computer Technician, Cyberzone Inc. (Jun 2003 Jan 2006)

Duties: Maintained video game computer systems and local network for five Cyberzone game centers in the San Diego Area.
Performed customer service and store operation duties. Coordinated the purchase and delivery of computer systems, spare
parts, peripherals and related equipment. Performed repairs, upgrades, configuration changes, testing, assembly and
deployment of company computer systems. Tested games for compatibility on gaming computers and made adjustments to
hardware and software settings to improve reliability and maximize performance.

Computer Technician, Maniflo Money Exchange (Jan 2001 Jun 2002)

Duties: Responsible for the deployment of field agent computer systems. Coordinated the purchase and delivery of computer
systems, spare parts, peripherals and related equipment. Performed repairs, upgrades, configuration changes, testing,
assembly and deployment of company computer systems. Provided training and telephone technical support.

Computer Technician, Club Internet Inc. (Jan 1999 Jun 2002)

Duties: Performed customer service and store operation duties. Provided on-site computer repair services for customers.
Performed repairs, upgrades, configuration changes, testing, assembly and deployment of company computer systems.
Provided telephone technical support.
Language skills:
Bilingual (Fluent in both English and Spanish)
Excellent written and verbal communication skills