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P N-SCH TH TN-HUTECH

Unit 3- Enquiry

Part 4 Practices

Practice 1. Fill in the blanks with the appropriate words or phrases.


1. Letter 1
1. enquiry 6. value
2. herewith 7. patterns
3. latest 8. hesitate
4. interest 9. requirements
5. to draw your special attention 10. Order

2. Letter 2
1. letter 6. to test
2. samples 7. meet your requirements
3. pattern cards 8. enclose
4. recommend 9. terms and conditions
5. stand up 10. to hearing

3. Letter 3
1. enquiry 6. competitive
2. enclosed 7. deliver
3. In response to your request 8. payment
4. offer 9. established
5. orders 10. interest

Practice 2. Matching
Match the words in column A with their definitions in column B
1. e 6. a
2. g 7. d
3. f 8. h
4. i 9. c
5. b 10. j

Practice 3. Sentence building


Sort out the jumbled words below to make sentences typical of business
correspondence. Add capital letters and punctuation as necessary.
1. Could you offer us a cash discount?
2. Could you please send us your catalogue and a price list?
3. As we intend to place a substantial order, we would like to know if you allow quantity
discounts?

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4. Please could you email us if you are unable to deliver the goods before Friday?
5. We would appreciate it if you could send us some samples.
6. We would be grateful if you could send one of your representatives here to give us an
estimate.
7. We would be interested in seeing a demonstration of both models.
8. Would you be able to let us have twenty units on approval?
9. I am writing to enquire when you will be able to let us have the cheque.
10. As a rule, our suppliers allow us to settle by monthly statement.

Practice 4. Rewrite/ Complete the following sentences so that they have a similar
meaning to the one above, but are more suitable for formal business
correspondence.
1. Could you offer us a cash discount?
2. Could you please send us your catalogue and a price list?
3. As we intend to place a substantial order, we would like to know if you allow quantity
discounts?
4. Please could you email us if you are unable to deliver the goods before Friday?
5. We would appreciate it if you could send us some samples.
6. We would be grateful if you could send one of your representatives here to give us an
estimate.
7. We would be interested in seeing a demonstration of both models.
8. Would you be able to let us have twenty units on approval?
9. I am writing to enquire when you will be able to let us have the cheque.
10. As a rule, our suppliers allow us to settle by monthly statement.

Practice 5. English - Vietnamese Translation


1. Phng thng mi Anh cho chng ti bit c tn cng ty qu ngi.
2. Chng ti xem qung co ca cc ngi trn trn s mi nht ca tp ch Nng
nghip
3. Chng ti bit c tn v a ch ca cc ngi qua s gii thiu ca i s Qun
Nht, h thng bo cho chng ti bit cc ngi l nh xut khu c quyn mt hng
4. Chng ti mun mua loi hng ca cc ngi dc qung co trn v mun bit
liu
5. Cng ty chng ti l mt trong nhng nh sn xut chnh mt hng ti Vit nam.
6. Nhn dp ny, chng ti xin t gii thiu l mt trong nhng cng ty thng mi hng
u kinh doanh tt c cc loi vi s dng cho ngnh cng nghip dt may.
7. Hin nay, ti y c nhu cu ln i vi loi o thun cht lng cao m cc ngi ang
sn xut.
8. Hin nay, chng ti c th trng dnh cho loi v chng ti ly lm vui mng nu
cc ngi bo cho chng ti
9. Chng ti s ly lm vui mng nhn c bng qui cch phm cht v loi my tnh c
nhn mi IPC ca cc ngi, cng vi bng gi xut khu hin hnh v chi tit ca vic
giao hng.

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10. Chng ti s ly lm bit n nu cc ngi gi cho chng ti t qung co, bo gi mi
nht ca cc ngi v ni r thi gian giao hng vi cc iu khon thanh ton u i nht.

Practice 6. Vietnamese - English Translation


1. We usually deal on a 10% trade discount basis with an additional quantity discount for
orders over 1,000 units.
2. In case we wish to make early payment on C.O.D basis, what cash discount would you
allow us?
3. Selling prospects for your garments in this market are promising and we look forward
to receiving your early quotation and pattern card.
4. We look forward to receiving your early offer and hope that the business relationship
between us will be good in the future.
5. We are indebted for your address to the Trade Delegation of Japan in Hanoi.
6. We are looking forward to your early reply.
7. We are interested in the purchase of tea of Vietnam origin for immediate shipment.
8. We are sure that you will find it sells very well indeed.
9. We have much pleasure in sending you herewith a fairly full collection of your latest
and best selling designs.
10. We are pleased to inform you that we have today sent you by parcel post the
following samples.

Unit 4: QUOTATIONS
Part 4. Practices
Practice 1. Sentence building: Sort out the jumbled words below to make sentences
typical of business correspondence. Add capital letters and punctuation as
necessary.
1. Thank you for your inquiry of 16 August concerning our earth-moving equipment
displayed at the International Farm Machinery Fair.
2. Please find enclosed our current catalogue and price list.
3. We are willing to consider substantial discount on orders over $300,000.
4. With regards to the terms of payment, we would consider payment by 30-day bill of
exchange, documents against acceptance
5. Payment would need to be by sight draft until we have established a business
relationship.
6. As requested, I am sending our current catalogue and price list to you by express mail.
7. I confirm that we can fulfill orders within three months, unless there are unusual
specifications
8. all our machinery is guaranteed for three years against normal use.
9. We are confident that we can deliver well within the two-month time limit you require.
10. If you require any further information, please contact me.

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Practice 2. Fill in the blanks with the appropriate words
1. Quotation for potteries
1. about 6. terms
2. confirm 7. quantity
3. guarantee 8. pleasure
4. competitive 9. note
5. regret 10. information

2. Quotation for oven-to-table ware


1. enquiry 6. competitive
2. enclosed 7. established
3. response 8. deliver
4. regret 9. require
5. quantity 10. interest
3. Quotation for delivery vans
1. enquiring 6. offer
2. interested 7. offices
3. enclosing 8. branches
4. charges 9. find
5. notice 10. further

Practice 3. English - Vietnamese Translation


1. Chng ti xin cm n th hi hng s 103 ngy 13/3/20- ca qu ngi v hn hnh
gi cho qu ngi bng c gi nh sau.
2. Tr li th hi hng ca qu ngi ngy chng ti vui mng bo cho qu ngi bit
rng chng ti c th cung cp cho qu ngi loi Tivi TL20
3. Xin cm n qu ngi v l th hi hng ngy nhng ly lm tic rng chng ti
ht loi K135, cn loi K136 th phi n cui thng ny mi c th giao c.
Gi c, thanh ton, chit khu
4. Chng ti xin gi cho qu ngi 1 bng gi mi nht ca chng ti bng ng th
ring.
5. V chng ti kinh doanh vi gi v mc li thp, chng ti s khng cho chit khu
thng mi cho l hng ny.
6. Chit khu thng mi thng thng ca chng ti l 10%. Tuy nhin thm vo mc
ny, chng ti xin dnh mc chit khu 5% cho nh bn s vi iu kin n t hng t
t nht 10,000 chic.
7. Xin qu ngi lu rng gi trn l gi FOB cng Si gn khng k ng gi.
8. Gi c c tnh theo thi gi m khng cn phi bo trc, theo bin ng ca th
trng.
Practice 4. Vietnamese - English Translation
1. We could not deliver within two weeks of receipt of order, as we need time to prepare
the material. However, if you could let us have a month, we could guarantee delivery
within that period.

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2. The prices quoted are ex-works, but we can arrange freight and insurance if required
and unless otherwise stated, payment is to be made by 30-day bill of exchange,
documents against acceptance.
3. We always deal on payment by sight draft, cash against documents. However, we
would be prepared to review this once we have established a firm trading association with
you.
4. We sell a wide range of cassettes and have enclosed a price-list giving you details of
trade, quantity, and cash discount on our other products.
5. It was nice to hear from you again, and to learn that our products are selling well
in..and that your customers have become interested in our newrange.
6. With regards to trade discount, we are allowing 25% off list prices to bona fide retailers
and wholesalers, with quantity discounts for orders over $20,000.
7. We usually offer an 18% trade discount on F.O.B prices, and would prefer payment by
irrevocable letter of credit.
8. We do not normally give discounts to private customers but because of your long
association with our company we will allow you 20% off the retail price.
9. We can quote you a gross price, inclusive of delivery charges, of $20 per 100 items.
These goods are exempt from VAT.
10. Payment for initial order should be made by sight draft, payable at Vietcombank, cash
against documents.

Unit 5: OFFERS
Part 4. Practices

Practice 1. Fill in the blanks with the appropriate words or phrases

1. Offer for plastic kitchenware


1. pleased 6. to
2. enclosing 7. meet
3. requested 8. let
4. at 9. forward
5. trade 10. opportunity

2. Offer for furniture and fittings


1. thank 6. date
2. informed 7. quoted
3. deliver 8. Packing
4. stock 9. against
5. accordance 10. find

3. Offer for fashion goods


1. of 6. range
2. products 7. terms

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3. terms 8. negotiate
4. sent 9. articles
5. make 10. doing

Practice 2. Sort out the jumbled words below to make sentences typical of business
correspondence. Add capital letters and punctuation as necessary.
1 All the items are made from the very best quality material.
2. The wool undergoes a special process which prevents shrinkage and increases strength.
3. Under separate cover, we have sent one sample for each of all items.
4. The quality of our products can compete with any other companies as we are exporting.
5. The prices offered are lower than those of our competitors for products of similar
quality.

Practice 3. English-Vietnamese Translation


1. Gi ny c th thay i m khng cn phi thng bo trc.
2. Chng ti in cho qu ngi loi my khu mi ca chng ti vo sng nay. Gi mi
s c hiu lc t sng mai.
3.Chng ti xin lu vi qu ngi rng cho hng ny ph thuc vo cc iu kin bn
hng tiu chun ca chng ti.
4. Chng ti xin lu vi qu ngi rng cho hng trong bc th trc ca chng ti ch
c gi tr mt thng k t ngy ghi trn bc th.
5. Theo yu cu ca qu ngi, chng ti s gi cho hng ny thm 10 ngy na k t
ngy 10 thng 3.
6. Gi ca chng ti c gi tr ch khi qu ngi t hng vo chuyn th sau.
7. Gi ca chng ti c nh n ngy 30 thng 6.
8. Cho hng ny c nh ph thuc vo vic tr li ca qu ngi n vi chng ti khng
chm qu ngy 22.
9. Chng ti cho bn c nh cho cc ngi trong 3 ngy trn c s FOB.
10. Trong trng hp cho hng c nh, chng ti thng cho hng c gi tr chp
nhn trong ba ngy.

Practice 4. Vietnamese-English Translation


1. The size of our order depends greatly on your price.
2. We understand that there is a good demand for sport shoes in your market, and take
this opportunity of enclosing our Quotation No. 507A for your consideration
3. We are very pleased to offer you the goods listed on the attached offer sheet No 259DL
and hope to receive your soonest reply.
4. We wish to extend the sale of sportswear to your market. We would take the liberty of
sending you herewith our Quotation No. 472SW in the hope that you will introduce it to
the prospective buyers at your end.
5. We enclose herewith our latest pricelist on sweaters, for which there is regular demand
on your market.

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6. We trust the above offer will be acceptable to you and await your trial order with keen
interest.
7. We are prepared to give you a special discount of 3% on any orders received before 6th
May.
8. We are offering the goods of the very highest quality on unusually generous terms and
would welcome the opportunity to serve you.
9. As our stock of these goods are limited, we would advise you to place an order without
delay.
10. This offer is firm, subject to the receipt of reply by us before 15th August.

Unit 6: ORDERS

Part 4. Practices

Practice 1. Fill in the blanks with the appropriate words


1. Letter 1
1. at 6. later
2. up 7. discounts
3. packed 8. way
4. with 9. requested
5. sent 10. sincerely

2. Letter 2
1. concerning 6. reach
2. placed 7. care
3. apologize 8. consignment
4. shortage 9. according
5. taken on 10. prevent

3. Choose the best verb or phrase to complete each sentence


1. place 6. shipped
2. cancel 7. refuse
3. acknowledge 8. made up
4. dispatched 9. hands over
5. confirm 10. substitutes

Practice 2. Underline the correct word in the brackets


1. Sirs 6. certificate
2. advise 7. invoice
3. order 8. further
4. air 9. faithfully
5. bill 10. 3

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Practice 3. Match the word in column A with the definition in column B
1. f 6. g
2. c 7. b
3. a 8. d
4. i 9. j
5. h 10. e

Practice 4 All the sentences below given reasons for refusing an order. Match the
sentences in column A with sentences in column B with similar meanings.
1 D
2 E
3 B
4 A
5 C

Practice 5. English-Vietnamese Translation


1. Chng ti rt vui mng thng bo l chng ti thu xp xong n t hng s
9901/1/5 ca ng v 50 thng dao da Silverline, v hin nay ang thu xp cht hng i
Rotterdam.
2. n t hng s 6712/1 hin ang c tin hng v s sn sng gi i vo tun ti.
3. Chng ti vui mng cung cp 60 tn, vn chuyn ln u l 30 tn v tip theo l 30
tn. Chng ti s thng bo thm cho ng sau khi chng ti nhn c thng bo vn
chuyn ca n hng 30 tn u tin.
4. Ti tht ngc nhin v ly lm tic khi nghe tin l hng ca ng (n t hng s
B145) khng ti c ch ng. Theo thm d, ti c bit l n b hon li do s
tranh chp cc b trn tu ch hng tu Hamburg c cht hng. Hin nay, ti ang
c gng cho hng chuyn sang tu Samoa s i Yokohama trc cui tun ti. Tuy nhin,
ti s tip tc thng bo cho ng.
5. Ti vit th cho ng bit l hng s b giao chm 3 tun. Do ha hon nh my
Greenford, hu ht my mc u b h. Tuy nhin, n t hng ca ng c chuyn
sang nh my Slough ca chng ti v s c tin hnh . Ti xin li v vic chm
tr ny v tnh hnh khng sao kim sot c.
6. Chng ti ly lm tic phi thng bo cho ng v vic tr hon giao hng. Vn ny
xy ra do vic cung cp hng b gin on Gara, ni cuc ni chin bt ng xy ra vo
tun trc. Chng ti lin lc vi nh cung cp c th c Lagos v ng ta s cho
chng ti bit xem ng ta c th gip chng ti khng. Nu ng mun, ng c th hy
b n t hng, nhng ti thit ngh ng s thy l hu ht nhng nh sn xut hin nay
cng ang phi chu tnh hnh kh khn chung.
7. Chng ti tic phi ni rng hin chng ti ht mt hng ny v phi mt t nht 6 tun
na mi giao c t hng k tip, khi y xin vui lng lin lc vi chng ti.
8. Cm n v n t hng loi qun o bo h lao ng. ng tic l chng ti khng
cn kiu qun ym lao ng vi bng dy m ng yu cu. V ng c bit ch yu cu

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loi vi ny, nn chng ti khng th thay th loi khc, nhng chng ti s thng bo
cho ng ngay khi chng ti nhn c l hng mi trong hai thng na.
9. Hm nay chng ti nhn c n t hng ca ng v loi my pht in ACN,
nhng tic l do cuc nh cng nh my ACN, nn chng ti khng th hon thnh
c n t hng y, v chng ti hiu c l nhng kiu my khc khng ph hp vi
nhng yu cu ca ng. Rt hy vng cuc tranh chp y s c gii quyt sm, chng
ti s c th cung cp hng cho ng. ng c th tin l chng ti vn tip tc thng bo
ng bit tnh hnh tin trin.
10. Chng ti khng bao gi ngh cc iu khon thanh ton theo qu vi nhng n
t hng ban u, ngay c vi nhng khch hng m h cung cp cho chng ti cc tham
kho ti chnh. Tuy nhin, chng ti c th xem xt th thc cho thanh ton sau ny mt
khi chng ta c c quan h mu dch.

Practice 6 Vietnamese-English Translation


1. We would like to thank you for your offer of / dated/ on Oct 10th for fancy rush mats
and are pleased to place an order with the terms and conditions as follows.
2. We are pleased to accept the prices quoted in your offer dated and enclose our firm
order for
3. The following documents should be made in triplicate, available for payment.
4. 01 set of technical documents should be airmailed to us for translation into Vietnamese
purpose.
5. We must point out that due delivery is most essential as this order accounts for a
considerable part of our construction work
6. We shall be very grateful for prompt shipment as we are in urgent need of the goods to
complete the sale to our customer.
7. We hope to receive (look forward to receiving) your acceptance/advice of dispatch/
confirmation by return of post.
8. Please confirm your acceptance of this order, such acceptance should arrive (reach us)
not later than days after the date of order.
9. If the goods sell as well as we expect, we shall send further orders in the near future.
10. We hope that the execution of this order will lead to further business between our
corporations.

Unit 8: COMPLAINTS and CLAIMS

Part 4. Practices
Practice 1. Fill in the blanks with the appropriate words or phrases
1. Complaint of frequent late deliveries
1. cabinets 6. feelings

2. delivered 7. delivery
3. delays 8. undertakings
4. increasing 9. position

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5. these 10. punctual
2. Reply
1. regarding 6. left
2. earlier 7. Frustrated
3. reaching 8. affected
4. deliver 9. which
5. delivery 10. inconvenience
3. Complaint of non-delivery
1. reference 6. order
2. expect 7. consignment
3. export 8. except
4. who 9. contract
5. cancelled 10. legal
4. Reply
1. Order 6. catch
2. apologize 7. respect
3. experienced 8. unforeseen
4. dispute 9. commitments
5. consequence 10. complete
5. Reply
1. damage 6. forward
2. transactions 7. compensation
3. unusual 8. troubled
4. inconvenience 9. shipment
5. whole 10. stock

Practice 2. Match the word in column A with the definition in column B


1. d 6. e
2. i 7.g
3. J 8. f
4. a 9.c
5. d 10. h
Practice 3. Rewrite the following sentences so that they have a similar meaning to
the one above, but are more suitable for formal business correspondence.
1. Had we known they were going out of business, we would not have given them credit.
2. In our letter of 5 January: we complained about poor workmanship.
3. The secretary told me to contact our accounts department.
4. Could you return the consignment returned before we give you a refund.
5. An error has been made on your September statement
6. The problem will be dealt with as soon as we have the details.
7. The credit is so large that we cannot allow it.
8. Not only did They offer to exchange the goods, but they also give us a discount
9. After you have filled out the details on the credit application form and return it to us.

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Practice 4. English-Vietnamese Translation
1. Chng ti nhn c nhng chng t v s hng theo n hng s 123, n cng
Sign trn tu White Queen ngy hm qua.
2. Khi chng ti cho m thng hng ny, chng ti pht hin thy rng n cha hon ton
nhng mt hng khc.
3. Sau khi xem xt/ kim tra k lng, chng ti thy rng so vi 100 thng phi t mua
v ghi trn ha n, chuyn hng ny ch gm c 98 thng.
4. Khi kim tra hng nhn c chng ti thy khng c mt s mt hng ghi trn ha
n ca qu ngi.
5. Ti xin gi km bin bn gim nh do Vinacontrol cp chng thc rng thit hi
c pht hin khi hng c d ti cng.
6. ng thi, chng ti xin gi li s hng ni trn ty qu ngi nh ot, xin hy cho
chng ti bit qu ngi mun chng ti x l th no i vi s hng .
7. Chng ti hy vng rng iu ny s khng xy ra trong tng lai v cc n hng sau
ny ca chng ti s c gi theo ng yu cu ca chng ti.
8. Chng ti rt tic rng thng hng s 24 theo n hng ni trn c chuyn ch trn
con tu W.Queen c bo l b h hi.
9. Chng ti cho chuyn th khiu ni ca qu ngi n cng ty ng gi chuyn
hng ny v yu cu h chn nguyn liu tt hn.
10. Chng ti s ly lm bit n nu qu ngi gi li thng hng s v s hng bn
trong ch khi i l giao nhn ca chng ti ti.

Practice 5 Vietnamese-English Translation


1. We would offer you as a token of goodwill the sum of US $ 1000 in full settlement of
your claim.
2. The packers do not agree that there is any defect in the material used. They maintain
that the cases must have been subject to very hard handling.
3. Once again, we apologize sincerely for the trouble caused to you, and will take all
possible steps to ensure that such mistake will not be made again.
4. This letter is to inform you that we have not heard from you about the consignment
under the above- mentioned order, which should have reached us one week ago.
5. When we placed this order with you, we stressed that prompt delivery was most
essential
6. it is absolutely essential that the delivery should be punctual; otherwise we cannot
carry out our sales.
7. We regret that unless we hear from you by return we shall be obliged to cancel the
order.
8. We trust you will not make it necessary for us to take legal action
9. The factory have advised us that owing to an unexpected domestic demand, they have
been unable to cope with orders and are behind with some deliveries.
10. We shall take all the measures possible to prevent this occurring again and dispatch
your future orders in accordance with your wishes.

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