Sie sind auf Seite 1von 4

THINGS TO DO:

1. ADD ANGELA AND GOOGIS RRL


2. MAKE CONCEPTUAL FRAMEWORK FIGURE
3. DETERMINE WHERE TO PUT CRITERIA FOR RESEARCH SUBJECT:
A. IMPORTERS
B. MARKET SEGMENT/NICHE
C. NUMBER OF YEARS IN THE INDUSTRY
4. APPROPRIATE RESEARCH INSTRUMENTS INTRO
5. ADD DANS RESEARCH INSTRUMENTS
6. ADD ANGELAS DATA COLLECTION
7. MAKE DATA TREATMENT
8. ADD APPENDICES:
A. ADDITIONAL BIBLIOGRAPHY
B. REVISE SURVEY

Ownership Structure

Management Structure

Human Resources

Niche Market

Product Prices

Goals and Strategies

Customer Service

Customer Satisfaction

Supplier Relations

Brand

Safety

Quality

Value

Performance

Environmentally Friendly

Design/Style
Technology/Innovation

Risks inherent in the auto retail industry

Delivery schedules tracking mechanism


Contractual and regulatory compliance
Working capital and cash flow management
Demonstrate product/brand awareness
Rising real estate costs
Incentives and promotions
Dealership selection and continuity
Performance management sales and service capability
Intense competition with modest differentiation
Customer responsiveness and relationship management
MIS relevance, completeness and accuracy
Value leakage and fraud/theft

Focus areas (company profile)

Dealer selection, development and management


o Selection and contracting
o Dealer short list and evaluation
o Location identification
o Process for selection and appointment
o Compliance with policies and procedures
o Supply chain system linkage
o Feedback mechanism
o Dealer staffing and training
o Infrastructure plans, layout, implement, commission
Vehicle costing and pricing
o Showroom price review
Sales
o Invoicing process
o Test drive and non test drive vehicles management
o Claims authenticity
o Compliance with policies and procedures
o Approval and sign offs
o Incentives to retail sails personnel
o Reconciliation with commissions
o Discounts passed on to customers
After sales
o Job cards management
o Customer satisfaction and communication
o Vehicle delivery precision
o Mystery shopping
o Service vehicle
o Compliance with policies and procedures
o Diagnosis and approval
o Warranty and net item claims coverage
o Spare parts management
o Update service information
o Sealer surveys and trainings
Compliance
o Laws and regulations
o Correctness in deduction/collection of taxes
o Timelines in deposit of dues to government
Information technology
o IT enabled process
o Staff familiarity with IT systems
Finance and accounts and MIS
o Debtors management
o MIS reports adequacy of information and periodicity
o
This company profile portion of the questionnaire will be further segregated into the
criteria set by the researchers, namely: Dealer selection, development and management,
Vehicle costing and pricing, Sales, After sales, Compliance, Information Technology,
Finance and accounts, and Management Information Systems.

Management 10

Risk 11

Risk management 12

Risk management practices 14

Erm 18
Kpi 20

Non financial measures 21

Performance pyramid framework 21

Building block framework 22

Performance prism 23

Balance scorecard 24

Financial performance measures 29

Car dealership 33

Car dealership risks 34