IMUS INSTITUTE

OF SCIENCE AND TECHNOLOGY

College of Business Administration
Nueno Avenue, City of Imus, Cavite

24 February 2017

Nikky Guanlao
Manager,
KFC Imus
G/F Ilana Bldg. Nueno Ave.
Brgy. Tanzang Luma, Imus, Cavite

Dear Mr. Guanlao:

Good day! This letter is addressed for the purpose of asking your good office a permission to
schedule an informational interview with you to learn more about service provider field, and the
day-to -day activities from a service provider point-of-view.

This is needed as a partial requirement for our subject EN201-A Elective: Service Culture as
required under the curriculum of Bachelor of Science in Business Administration Major in
Management Accounting.

We are humbly requesting your good office for the necessary question that we will be asking in
the information interview .The information we need are as follows:
a. How do they built a better customer service culture in their business?
b. How do they create a culture of continuous service improvement?
c. What are they adapting: a service education or training?
How important are the following with regards to achieving a good service culture as
follows: If they used it, what are the results?
i) Service recruitment
ii) Service communication
iii) Service recognition and award
iv) Voice of the customer
d. Do they practice walk the talk?

The information to be obtained is purely for academic purposes and will be treated with utmost
confidentiality. It is to be noted that this inquiry is done for academic purposes only.
We know that you must be quite busy, so we assure you we will be brief taking up no more
than 30 minutes of your time.
We will contact your office next week to inquire about a convenient time for scheduling this
informational interview. You can also reach us at +639470230710/ (046)418-32-57 or at
jleyba03@gmail.com
Thank you so much and may God bless us all!

Respectfully yours,
Jayson C. Leyba
Jackie Lyn M. Jampas
Joan Patricia R. Castillo
Ma. Misty N. Crisostomo
4th year BSBA Major in Management Accounting

Noted by:

___________________
Dr. Loida R. Sta. Maria
Professor

Approved by:

___________________
Dean Nerissa A. Reyes
Dean, College of Business Administration