Sinatra Digital

Corporation:
Activity List
Group 7
Code Description Duration Start Finish Comments
No Date Date
1.1 Adaption to Rapid N/A September September Employees will learn how to adapt to rapid change within their
Change 5 25 workplace.
1.1.1 Adaptability Seminar 2 sessions September September Employees will learn what adaptability is and why it is important.
5 25 Explanation will be provided on how to be adaptable and the
benefits to the self and company.
1.1.2 Emotion Management 3 sessions September September Explanation of techniques that can be used to recognize and handle
5 25 their emotions that are associated with rapid change. There will be a
main emotion focus on stress management and personal resistance.
1.1.3 Support Resources 1 session September September Basics of the available resources internally, as well as specific
5 25 resources to the employees position. Description of how to ask
specific questions.
2.1.1 Intranet Login 1 session June 5 Sept 15 Ensuring all users have login credentials that are functional and
software is current.
2.2.1 Intranet Navigation 2 sessions June 5 Sept 15 Basics of navigating the company intranet.
2.1.3 Email Composition 2 sessions June 5 Sept 15 How to compose company emails, attach documents, use extra
features like adding calendar events and notifications.
2.1.4 Notifications/Memos 1 session June 5 Sept 15 How to access and write notifications and memos.
2.1.5 Corporate Policy 2 sessions June 5 Sept 15 Overview of expectations pertaining to the corporate policy around
Intranet communication.
3.1 Teamwork N/A August 2 August 28 Managers will approach their employees and tasks with a team-
oriented mindset that will encourage dynamic problem solving.
3.1.1 Assigning Teams 1 session August 2 August 28 Managers will work together to decide on how teams will be formed
fairly amongst themselves. Diversity in skills is encouraged.
3.1.2 Team Building Exercises 2 sessions August 2 August 28 Managers will be put through a series of team building exercises.
Some exercises will involve role-playing scenarios while other
exercises will be focused on problem-solving as a unit.
3.1.3 Team Evaluation 1 session August 2 August 28 Managers will rate their group cohesion as a whole. They will be
asked about measures to improve their ability to work together in the
future and what strengths the team exhibited that may not be
accomplishable on an individual level.
4.1 Corporate Policy 1 session September September Managers from various departments, along with the CEO will
 2 2 establish a company corporate policy centering around customer
service standards that are important for the company to uphold. The
session will focus on developing the base requirements from staff
needed to uphold the established standards in the form of a training
plan.
4.1.1 Exercises and Training 2 session September September Will be outlined in greater detail, accounting for required time
4 5 frames, expectations, participants, and managers needed to
supervise. Which type of training will also be established, in house
or through sessions conducted offsite etc.
4.1.2 Customer Service Target 1 session September September Will be set forth and established by the managers and CEO to give
Goals 7 7 the training programs strong end goals and a direction for success to
look for. Things like feedback analysis etc. will be considered.
4.1.3 Customer 1 session, September September Participants will be selected from the trained individuals that show a
Communication Hotlines ongoing 10 10 capacity and drive to reach and uphold the values set forth in
previous sessions to participate in the hotline program. The hotlines
will ensure a direct communication line with customers so that they
may reach out at any time, and keep an open communication channel
flowing. Will be set up with the IT department.
4.1.4 Complaint Response 1 session, September September Different from the hotline staff, this team will be established to deal
Team ongoing 12 12 with and analyze customer feedback, offering the best solution to
each unique case and problem while keeping in mind the corporate
policy established surrounding customer service standards. These
employees will be trained to respond to each complaint/question that
comes from the hotline.
5.1 Goal Setting and Strategy N/A September November Employees will learn how to set attainable goals and how to decide
Planning 20 20 on strategies to reach those goals.
5.1.1 Problem Evaluation 1 Session September Employees will do a variety of problem solving tasks and case
20 studies.
5.1.2 Problem Discovery 1 Session September Employees will find the problem in a variety of case studies and
25 group projects.
Measurable Goals 3 Session November November Employees will read a variety of problems and will learn how to
5.1.3 1 3 make attainable goals.
5.1.4 Goal Planning 5 November November Online training of how to coordinate goals with planning.
 Sessions 5 10
5.1.5 Strategy Evaluation 2 November November Using information from goal planning training learn how to make a
Sessions 15 17 strategy for the goals planned.
Microsoft Excel Training N/A February December
6.1 5 20
6.1.1 Develop training 2 months February March 31 Online training program will be created, broken down into 3 levels:
program 5 beginner, intermediate, and expert.
6.1.2 Create training timeline 2 weeks April 1 April 15 Using information from the trial a timeline for training will be
established.
6.1.3 Skills Assessment 2 weeks May 1 May 15 Employees current ability level will be verified to determine where
in the program they will begin.
6.1.4 Groups created 1 week May 16 May 24 Assessment data will be used to create starting groups.
6.1.5 Complete Levels 5 months May 25 October 30 Employees complete each level until all have achieved expert level.