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Diploma in Quality Management

Every Wednesdays
Wednesday, July 7 to November 17, 2010
9.30 a.m. to 12.30 p.m.
(20 days - 40 sessions)

Introduction:

Since 1987, when ISO 9001 standard was first


published, the phrase Quality Management Systems
has been used universally. However, in the two
decades that followed, many other Management
Systemssuch as Environment, Occupational Health
and Safety, Information Security to name a fewhave
also been revised and amended to make themselves
similar in structure to ISO 9001.

Needless to say, if a person is able to grasp the


fundamentals of ISO 9001 standard (the latest revision
being made in Dec. 2008), he ought to be able to
understand and implement the other standards with
comparative ease.
Ahmedabad Management Association announces the
6th batch for Diploma in Quality Management course
from Wednesday, July 7, 2010.
The purpose of this course is to give you a complete
and practical understanding of what is ISO 9001:2008
standardand how you can implement it in your
organisation; or help another organisation in
implementing it.

You will be able to become MR (Management


Representative) of your organisation; or you can start
your own consultation (of ISO 9001) if you have
adequate knowledge of the core processes of an
organisation which requires your services
During the course, it will be explained to you,
a) The requirements of various clauses of ISO
9001:2008 standards.
b) How it can be implemented
c) What difficulties may be encountered by an
organisation
d) Related issues
e) Class exercises to clarify concepts and help clear
understanding

We expect the following from you;


1. Regular and prompt attendance in all classes
( EACH CLASS WILL BEGIN AT 9.30ALWAYS)
2. Participate in class discussions and carry out all
Class exercises with sincerity
3. Ask lots of questions so that you THOROUGHLY
AND COMPLETELY understand each clause
4. In other words, THINK, ASK AND LEARNnot just
listen, write and remember.
Week TOPIC FOR LECTURE

1a Why ISO 9001 was developed


After 2nd World War, Europe was in ruins
USA set up all type of factories in Europe to help and
revive various countrieseconomically and socially.
It was realized that American plants of these
organizations produced different quality of goods as
compared to their European plantseven though they
were similar in all respects.
Britain realized that SYSTEMS were required to ensure
same qualitynot just machines and materials.
It was determined that these systems could be
generalized for any type of organization to ensure
consistent quality of product;
It was also realized that even though an organization
provided products or services, these systems were
similar.
These systems were published in the form of QUALITY
MANAGEMENT STANDARDS by UNOs Agency based
in Geneva.
The purpose is to assist organizations to provide goods
and services of CONSISTENT QUALITY.
The standards were first published in 1987and have
been revised in 1994, 2000 and 2008.
These standards have been adopted by over 130
countries of the worldand more than a million
organizations in the world have been certified so far
including almost 1 lakh in India. China and UK have the
largest number of organizations certified to ISO 9001.
The structure of this standard has now been adopted
for other standards dealing with environment, health
and safety, food processing, information security,
automotive parts, etc.
These standards are based on Demings most widely
adopted method of PDCA concept, i.e. PLAN, DO,
CHECK and ACT.
The standards help an organization to identify areas of
improvements of both products as well as its
operations.
The key focus of the standards is to guide an
organization in achieving CUSTOMER SATISFACTION
when it provides product/service to its customers.
It is based on collective experiences and management
knowledge of thousands of experts from all over the
world.
They are useful to all types and sizes of organizations
in all corners of the world.
1b What happened when ISO 9001 was introduced in
India around 1990
2a Overview of 9K
2b Method of Certification Audit; Surveillance Audits,
Renewal
3a Introductory Clause 1.2; Product/Service are same
for 9K; A few Definitions
3b Clause 4.1
4a Clause 4.2
4b Clause 4.2
5a Clause 8Cust. Satisfaction; IQA
5b Clause 8Remainder of Clause 8
6a Clause 6
6b Clause 6
7a Clause 5.1 to 5.4
7b Clause 5.5 and 5.6
8a Examination
8b Solve Examination
9a Clause 7.1
9b Clause 7.1
10a Clause 7.2
10b Clause 7.2
11a Clause 7.3
11b Clause 7.3
12a Clause 7.4
12b Clause 7.4
13a Clause 7.5
13b Clause 7.5
14a Clause 7.6
14b Clause 7.6
15a Prepare Apex Manual
15b Prepare Apex Manual
16a Prepare 6 Mandatory Procedures
16b Prepare 6 Mandatory Procedures
17a Prepare IQA list for sales at Pizza Hut
17b Prepare IQA list for Service Provision at a Petrol
Pump
18a Prepare competence matrix for staff of a Bank with
ATM
18b Identify examples of CA and PA at a Traffic
Intersection with Traffic Lights
19a Final Examination
19b Solve Examination
20a20b Interact with Sanjay Rajpal

Faculty : Mr. Nikhil Parikh

Fee : Rs.13500/- per participant Inclusive of Service


Tax. Fee includes course fee, cost of reading material
and refreshments. Concession for Members 10%;
Patron Members 20%. Cheque should be drawn in
favour of Ahmedabad Management Association.
Registration :
Please send your registration along with participation
fee to:
Executive Director,
Ahmedabad Management Association,
ATIRA Campus,
Ahmedabad 380 015.
Ph: 26308601-6 Fax: 26305692
E-mail: mailto:amaahd@gmail.com%20

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