Beruflich Dokumente
Kultur Dokumente
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement
General
{The management review shall }be planned and carried out taking in to
{consideration}
a) {The status of actions from previous management reviews
b) Changes in internal and external issues that are relevant to the QMS}
c) Information on the performance and effectiveness of the QMS ,
including trends in
Customer satisfaction and feedback from relevant interested parties
The extent to which quality objectives have been met
Process performance and conformity of products and services
{Non conformities and corrective actions
Monitoring and measurement results
Audit results}
The performance of external providers
d)The adequacy of resources
e)The effectiveness of actions taken to address risks and opportunities
(6.1)
f) Opportunities for improvement
> Input platform extended; the following input data added: monitoring
and measurement results; supplier and external provider issues.
> The output section redrafted, now more flexible and opportunities
sensitive, focused on improvement opportunities and relevant
needs for changes to the QMS to emrace these opportunities
10.1 General
The organization shall determine and select opportunities for
improvement and implement any necessary actions to meet
customer requirements and enhance customer satisfaction.
10.2.2