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Tick ( ) whichever is applicable in following box.
Q-1 Do you have bank account?
Yes No Q-2 If yes, then in public sector or private sector Public Private Q-3 For how much time you have bank account? < 1 year 1 to 3 years 3 to 5 years > 5 years Q-4 Do you use internet? Yes No Q-5 If yes, what is the frequency of usage of internet? Once a day Once a week Whenever require
Q-6 Rate your awareness in scale of 1 to 5 for the E banking facilities
provided by your bank. 1 Know Nothing 2- Know something 3-Know basic operations 4- Know almost everything 5- Know everything Q-7 Tick marks the facility you are using. Online bill payment Fund / money transfer Share trading Account information / balance inquiry Cheque book application None Q-8 From how much time you are using e-banking? < 1 year 1 to 3 years 3 to 5 years > 5 years
Statements 1 2 3 4 5
E-banking saves time for transaction.
E-banking reduces geographic
boundaries. E-banking is flexible as it can be done from home.
E-banking is the need of the day.
E-banking transactions require
Basic knowledge of computer. Instructions are clearly written when You use e-banking.
E-banking is easy to use.
Anyone can use e-banking easily.
E-banking transactions are safe.
E-banking does not disclose my
monetary information. Others can reveal my e-banking transaction. In e-banking there are more chances of fraud.
E-banking is less costly
The charges charged by bank are
fair. By using e-banking I will get higher Status from my peers. Using e-banking will give me the image of technology oriented person. My peers will look me with respect If I use e-banking. My bank provides the best E-banking facility. If there is any interruption during my E-transaction, Bank personnel are ready to help me. Bank keeps me updated regularly for different e-banking facility Personal Information: Name: - __________________________________________________ Gender: - Male Married/Unmarried: - (Please Tick the appropriate status) Female Age: - ___________ years Address: - ___________________________________________________ ___________________________________________________ ___________________________________________________
Contact no: -________________ _________________
Course: - Post Graduate Graduate
Experience: < 1 year 1 to 3 years
3 to 5 years 5 to 10 years > 10 years Income (P.M):- 10,000 to 20,000 20,000 to 30,000 30,000 to 40,000 40,000 to 50,000 >50,000 Education:- Graduate Post-Graduate Doctorate Other__________