PC SOS TICKET# 4274629

WORKORDER
PHONE: 817-478-9535 SIEMENS REF# SV1002080363
FAX: 817-478-9536
CUSTOMER INFORMATION ASSIGNED TECHNICIAN
GEANETTE PHILLIPS Tech House Computer Services
403 252 2278 Darren / Sarvia Velasquez
Company: SCAN 1240 Kensington Rd NW
Customer Address: 24 - 1930 Maynard Road Southeast Calgary AB AB T2N
City/State/Zip: Calgary, AB T2E6J8 403-616-2519, 403-452-8789 Sarvia
Make/Model #: NEED TO GET 403-630-1674 cell#
Serial #: NEED TO GET DARREN@TECHHOUSE.CA, sarvia@techouse.ca,
Clarify # : 21017573-0208 sarvia.velasquez@gmail.com

PROBLEM DESCRIPTION
ACCOUNT VERIFY EQUIPMENT
IF IT IS POSSIBLE TECH SHOULD BE AT SITE ON 02-09-2010
IF TECH CALLED ANTHONY ROTUNDO, SO HE CAN EMAIL THE LIST
PLEASE CONTACT GEANETTE PHILLIPS AT SITE

SERVICE DETAILS
Service Date Time Arrived Time Round Trip Round Trip
Site Departed Travel Time Mileage Daily Detail
MM/DD HH:MM Site HH:MM Miles
HH:MM

PARTS DETAIL
QTY Description Return Air bill#

CUSTOMER SIGNATURE: DATE: / /

CUSTOMER NAME (PLEASE PRINT):

Signed Work order must be faxed or emailed to PC SOS within 24 hours of call completion

Please make sure you read the all of the call procedures on the following page

Technician is responsible to take all core part(s) back to their location.

PC SOS will let you know if parts are scrap or returnable.
The customer is NOT responsible for returning any parts.
**CALL PAYS $40 hourly for actual time onsite, and up to ONE HOUR OF ACTUAL TRAVEL TIME at 40, PER
TRIP.

ALL CALLS PAID NET 21 DAYS.

TO BE PAID YOU MUST SEND AN INVOICE ALONG WITH THE CUSTOMER SIGNED WORK ORDER. **

THIS MUST BE DONE BY THE TECHNICIAN FOR EACH TRIP TO BE PAID…NO EXCEPTIONS

1. Call PC SOS and confirm receipt of service request.

2. Call the customer and schedule the ETA. Update PC SOS within 1 hr. of receiving
call.
3. Call PC SOS when you arrive at site, 817-478-9535.
4. Call PC SOS prior to leaving site.
5. Fax the completed work order and invoice to PC SOS.
6. PARTS – contact PC SOS for parts ordering. Siemens supplies all parts.
7. WARRANTY PARTS & RETURNS – IF unit is under warranty, parts will include a return label,
which you MUST provide to PC SOS upon completion of the call to avoid the customer being
charged for that part and to assure proper and timely returns. If parts are required to complete
the repairs, please call one of the following manufacturers to order and contact PC SOS with
Order# (Gateway), Reference# (Dell), or Case# (IBM). All parts should arrive the next business
day unless there is a manufacturer’s delay. So please plan to service the customer in a timely
manner.

 Gateway 877-485-1464
 Dell 800-624-9896
 IBM 800-426-7378
6

Phone #: 817-478-9535
Fax #: 817-478-9536

Billing: accounting@service-os.com