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Be Humankindh
Acknowledgements
This research report was written by Cesar Urquizo, with support from Farah Kurji and Lucy Brill
in September 2008.
The research project was possible thanks to the collaboration of the Migrants Supporting
Migrants group. We specially want to acknowledge the participation of the peer researchers
Victor Svaikovskij, Negat Tafesse, Ewa Wisniewska, Piotr Pikula, Pawel Bajurski, Miroslaw
Ogorzalek and Mesfin Mehare Haile and members of the Migrants Supporting Migrants group
Shanmugalingam Bavananthan, Magdalena Matuszczak, Agnieszka Wielochowska, Barat
Muradi, Laura Yes, Svitlana Smotrytska and Cristina Galli.
Contents
Introduction............................................................................................................................................4
Background and Context .........................................................................................................................4
Migrants Supporting Migrants Group ......................................................................................................4
Oxfams Migrant Workers Project (MWP)................................................................................................5
Methodology ............................................................................................................................................5
Advantages and limitations of the Peer Research approach ..................................................................5
Recommendations ..............................................................................................................................14
Access to training and ESOL classes ...................................................................................................14
Work and Employment ..........................................................................................................................14
Advice and Information..........................................................................................................................14
Integration .............................................................................................................................................14
Service Providers Approach .................................................................................................................15
Community Development and Influencing Opportunities ......................................................................15
3
Introduction
The most important for me is working in the UK, I have got so many
experiences dealing with not just different people with different
attitudes, but experiences working with and for different nationalities.
Where they have so many different cultures, costumes, different aspects
of religion etc. In summary, it has been a great experience for me.1
This report summarises the key findings of a peer research project exploring the experiences of
migrant workers living and working in Manchester. It also outlines recommendations for service
providers and other organisations who are supporting migrant workers.
The research was carried out by members of the Migrants Supporting Migrants (MSM) group with
guidance and support from Oxfam. The MSM group decided that the research was needed to help
them understand more about the experiences and support needs of other migrant workers, both to
inform the groups activities and the practice of service providers. Oxfam was keen to support this
research and encouraged a focus on employment issues to link with the aims of our programme.
The report is structured in three parts:
1. Background and Context, including a brief description of the methodology, and an
introduction to the Migrants Supporting Migrants group, the peer researchers and
Oxfams Migrant Workers project
2. The key findings of the research
3. Recommendations for service providers, employers and trade unions
4 1. All quotations in italics are taken from the notes made by peer researchers summarising the responses of their migrant worker interviewees.
Oxfams Migrant Workers Project (MWP)
The Migrant Workers Project was set up in April 2006 and aims to support low waged migrant workers
to access a dignified livelihood, free from discrimination, exploitation, and with their rights protected.
The MWP is funded by the Big Lottery Fund and Oxfam and seeks to fulfil its aims through the
following activities:
Organising rights based information workshops to support migrant workers in three regions
of England
Supporting community leaders from migrant worker communities
Supporting Service providers to improve services for migrants
Work with a private sector employer to ensure better practice in the workplace
Providing opportunities for migrant workers to influence service providers,
policy makers and the media
In the first two years the project has worked directly with 378 migrant workers, 40 migrant worker
community leaders and 366 support and service delivery organisations. Since November 2007,
Oxfam has supported the development of the Migrants Supporting Migrants Group and has worked
with 42 people as part of this group.
Methodology
The research was carried out by migrant workers from the Migrants Supporting Migrants group
during August and September 2008, with the support of Oxfam staff from the Migrant Workers
project. Oxfam provided training for the peer researchers, which consisted of two workshops in
principles of research and interviewing skills. Over the following five weeks, peers researchers
interviewed 34 migrants who lived and worked in Great Manchester. The interviews were carried
out using a semi-structured questionnaire designed by the peer researchers using a template
provided by Oxfam, who also supported individual researchers throughout this time. These interviews
were written up by each interviewee and collated by Oxfam staff, and the findings then fed back to
the peer researchers and other members of the MSM group. The information gathered was then
analysed in two subsequent workshops with the peer researchers and members of the Migrant
Supporting Migrants group. Recommendations were identified based on the issues identified in
the research and the discussions in the workshop
Seven members of the MSM group became peer researchers, although two others also completed
the training. Most had not undertaken research before. The peer researchers have very diverse
working experiences in different sectors. They represent a variety of nationalities, and all live in
Manchester.
I know the problems they face because we work together but they did
not say anything about them in the interview, maybe they think that I am
a spy from the company3
Research findings
1. Personal Characteristics
In this section we summarise the information provided by interviewees about their situation and
experiences within the UK. These findings are based on information provided by 34 migrants, working
in different sectors and companies within the UK. All had been living in the UK less than five years,
15 were women and 19 were men. They were aged between 20 and 50, but more that half (21) were
under 30. Five of the interviewees (two women and three men) had children. Only one of the male
migrants had not brought his children to the UK with him.
23 of the interviewees came from Eastern Europe, and 7 from Africa, with the remainder coming
from Western Europe, South Asia, the Middle East and Latin America. However these figures are
likely, at least in part, to reflect the nationalities of the peer researchers (since they used their existing
networks to contact interviewees). We can see from the chart below that the majority (over 70%) of
the migrants interviewed had completed further education of some kind, with 8 having completed a
university degree.
20
19
15
10
7
5
5
3
0
School College University Masters
Degree Degree
or above
3. Experiences at Work
Seeking work
Yes, they were helpful, although charged too much money for their help
How do migrants find jobs when they come over here? Many of them use agencies although some
relied on their own contacts and friends. 25 out of the 34 interviewees told us that they had used an
employment agency to find work, and 23 stated that they had found them useful in helping them find
work, although many respondents qualified this by recounting the difficulties they had encountered,
as shown by the following quotes:
Agencies are good if you are working with them on temporary basis.
They don't write references when you get new job, because they don't
want to lose you. They just want to keep you on as a temporary worker
The agency was helpful and friendly; sometimes they will assign me for
a job and when I arrived there, they will cancel it. They wasted my time.
They used to repeat them many times
7
We asked the migrants which sectors they had worked in, most had had more than one job and
several had worked across different sectors. The chart below shows the total number of migrant
workers with experience of working in each different particular sector, with manufacturing and
hospitality being the most common (the numbers exceed 34 as many interviewees had worked
in more than one sector).
Type of employment
3 Care work
7 Others
7 Construction
10 Retail
14 Hospitality
2 Agriculture
9 Cleaning
2 Security
15 Manufacturing
You learn new things, new experiences; You meet new people; It is a
very good rate of payment; To build confidence under different kinds
of environment; Improve languages;
8
Working hours
Problems at work
My working experience is good and bad. The good side is I could save
some money and support my family at home. The bad side is there is
great discrimination against your colour, race and language in most of
the jobs I have done.
I am happy because I have got a permanent job, but it's not good
money. To save some money, I must do overtime.
Although most of the migrants we interviewed had some positive things to say about their experiences
of working within the UK, most qualified their statements and some recounted particularly difficult
situations:
9
While I was working in the factory they just gave me the job which was
avoided by others, that was the dirtiest place to work in I complained
to the managers he said that I can leave the work if I don't want to do
that. Unfortunately at that time, I need the money and I just keep on
working till I finish.
We asked our interviewees about nine work related problems and 22 said that they had encountered
at least one of these (65% of our sample). The next chart summarises they problems they reported:
No contract 7
Non-payment of wages 6
Harrassment or abuse 6
Unfair treatment 19
Accident at work 2
No paid holidays/sick
pay/maternity benefit 7
Unfair dismissal 6
Illegal deductions 5
Non-payment of NMWage 3
No problems 12
19 out of the 22 people who said they had had problems at work highlighted unfair treatment (56%),
with other common problems including unfair dismissal (18%), illegal deductions (15%), non-payment
of wages (18%) and harassment and abuse (18%). Most of these problems demonstrate clearly that
many migrant workers in Greater Manchester have been exploited by their employers, although some
also reported difficulties in dealing with the authorities most commonly in requesting a National
Insurance Number. The category of unfair treatment included both situations where migrants were
treated unfairly by their employer, and where the mistreatment came from other workers. Examples
were given both of conflict between migrants and English workers, and also between workers of
different ethnicities.
10
The job was to make the beds and to clean the rooms including the
toilets. One time we were two people, he was from another country and
they gave five rooms to him and they gave me eleven rooms to clean.
I just couldn't finish it within the time limit.
During break time, they were talking about the starving children in
Africa and they used to ask me about the situation in a very ill manner.
I reminded them their knowledge was based on the media I asked
them similar questions about the rest of Europe.
When I was working for the Willing Workers Agency, there were
many people from a particular country who worked there for many
years. They mistreated us very badly, trying to sabotage by hiding
the cutleries or giving wrong information. They just want to monopolise
the work and they consider us a threat.
Resolving Problems
I have tried but the management back them self up against me and the
problem not been solved and it leaded me to dismissal.
Yes, we both had a meeting with our manager, and then asked each
other for excuse (apologise to each other)
I was trying to tell about my problems with the supervisor from the
company. He did not pay attention. My problem stayed unsolved.
Fourteen people who had problems stated that they had taken action to try to improve the situation,
most commonly by asking their manager or the agency to sort it out, and in six cases the situation had
improved (although in one instance only after the person had been back to the agency ten times!) but
in two others the worker had lost his job as a result. Eight workers said that they had not complained,
either because they could not express themselves clearly or because they were afraid that they would
lose their work most said they preferred to keep quiet and wait until they found a better job. One of
the interviewees reported that they had sought help from the helpline but it was ineffective, another
said that their employer had been inspected by the Inland Revenue and the deductions for travel costs
were stopped as a result.
11
4. Problems outside work
5. Sources of support
They help me to find houses for rent, explained British system with
salaries, holidays, taxes, working benefits and jobs
Other migrants 29 22
British people met through work, or neighbours 9 9
Trade Union 0 1
Public services eg. Health service, Local Council 4 5
Community organisations and advice agencies 0 2
Churches or other faith organisations 4 6
Other 1 1
12
This finding shows how heavily migrants rely on their own informal friendship and communal networks
for support, not only when they first arrive within the UK but also continuing as they settle in the
UK. Perhaps surprisingly, personal contacts with ordinary British people are the next most important
source of help, with faith organisations and public services helping a few new arrivals. As migrants
become more settled they gradually make contact with other local services and community
organisations. One of the most challenging findings is that only one of our interviewees had been
in contact with a trade union, despite the fact that so many had experienced problems at work.
The comments given by some interviewees suggested that on occasions it was particular individuals
that made the difference within an organisation:
Yes the women I met in job centre gave me valuable information and
I used that in many places. She was a stranger (and helped me).
Public service workers are helpful. They give detailed information
13
Recommendations
The interviewees were asked to give suggestions for service providers, employers, and other
organisations which work with migrants on what they could do to address the issues which most
impact on their lives in the UK. These were then discussed and prioritised by the Migrants Supporting
Migrants Group. These recommendations are a combination of those of the interviewees and those
of the MSM group.
Integration
All organisations who work with migrants should support newcomers to become familiar with
UK systems and integrate into society
More information should be provided about UK life, culture and the working environment
Opportunities should be provided for migrants to meet British people
14
Service Providers Approach
Any organisation which is working with migrants should understand the general issues
faced by migrants while also listening to us and dealing with our individual problems
All service providers should build the confidence and self development skills of migrants
by showing solidarity with us
Service providers should respect us and support us mentally and practically
16
Migrants Supporting Migrants Oxfam
Email: info@msm-group.org Contact: Cesar Urquizo
Contacts: Ewa Wisniewska Migrant workers project worker
Negat Tafesse Oxfam GB
Piotr Pikula 494 Wilbraham Road
Miroslaw Ogorzalek Manchester
M21 9AS
Tel : 0161 860 2810
Fax: 0161 860 5600
Mobile: 07785 261022
E mail: curquizo@oxfam.org.uk
Be Humankindh