Core Generator: Equipment and Systems Technicians (EST)

DR3 - Users, Consumers and Complaints (UCR)

Collection of documents (citations with small indication of the links directing
to the original page), drawn from surveys in the search engine "Google" and it i
s intended to help users decode the topic, Consumer Affairs and Complaints (UCR)
of Core Generator: Equipment and Systems Technicians (EST) of Referential Skill
s-Secondary Level Switch on the RVCC process, the New Opportunities Initiative.
[Note: All Adults / Trainees should include in its PRA sources of all readings t
hat have made and can not copy or plagiarize, risking expulsion from RVCC.]
Good Reads ...
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Claim: When, How and Where?
http://www.consumidor.pt/ In case of complaint and act? Under what circumstances
should a consumer use a municipal service, or an arbitral tribunal? What are th
e Citizen Service Points? And if you have a problem abroad, where you can submit
your claim when you arrive in Portugal? One of the fundamental rights of consum
ers is access to justiça.No However, when dissatisfied with the goods purchased
or the service provided, most consumers want to know their rights or where to go
to ensure the replacement of the interests harmed. Often, though, gives up to d
efend their rights, saying "be expensive, time consuming e. .. not worth it. " I
t is important for everyone - consumers and businesses-that this trend is change
d. This has been going by creating mechanisms to expedite access to justice by m
aking it closer to the citizen, faster and less expensive or even free, such as
the creation of Arbitral Tribunals or Courts of Peace It is essential to exercis
e the right of access to justice, the consumers know the existence and operation
of the wide range of entities that exist to help resolve disputes, whether thro
ugh mediation, conciliation or arbitration. And they know how they work, when th
ey can use them, as they can and where they can find (the right to information).
Continue reading: http://www.consumidor.pt/portal/page?
_pageid = 34.214034 & _dad = portal & _schema = PORTAL & xeodp_channel_name menu
_menuf = 178 445 = & & inter_content_ detail_qry Bouie = = = 205 488 & xeogq_xeo
dp_general_qry channel_group = 178 445
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http://www.deco.proteste.pt/
What are the duties of the consumer?
Consumers have various duties, namely to complain when they believe they are rig
ht. But there's more duties. Solidarity: organize itself as a consumer in order
to develop strength and influence to promote and protect their interests. Critic
al consciousness: be alert and develop a critical spirit in the face of price an
d quality of products and services it uses. Act: to put forward their views and
act in order to have fair treatment. Remaining passive, will continue to be inju
red. Social concern: awareness of the impact that leads to their consumption on
other citizens, especially on the most disadvantaged groups, locally, nationally
and internationally. Environmental Awareness: understanding the environmental c
onsequences of consumption, recognizing their individual and social responsibili
ty in order to preserve natural resources and preserve the Earth for future gene
rations. Letters Type: Receipt - Request for Budget Legislation applicable: Decr
ee-Law No. 84/2008 - Law 24/96
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http://www.portugal.gov.pt/
Constitution of the Portuguese Republic
PART I - Fundamental rights and duties TITLE III Rights and Duties economic, soc
ial and cultural CHAPTER I Economic Rights and Duties Article 60. (Rights of con
sumer) 1. Consumers have a right to quality of goods and services consumed, trai
ning and information, to protect health, safety and economic interests as well a
s the repair of damage. 2. Advertising is regulated by law, which prohibited all
forms of hidden advertising, indirectly or intentionally. 3. Consumer associati
ons and consumer cooperatives are entitled under the law, to support the state a
nd be heard on issues relating to consumer protection, and they are recognized s
tanding in defense of their associates or collective interests or diffuse. Read
here: http://www.portugal.gov.pt/Portal/Print.aspx?guid =% 7B1348C675-68D6-47C6-
8548-FB120DC960BA% 7D
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http://www.srrh-recursoshumanos.pt / There are always several ways for consumers
to demand that their rights are respected. The means of defense to use in each
case, depend mainly on the nature of the conflict and the persons or entities in
volved. Consumers can then submit their requests for information and / or compla
int verbally or in writing, by the following ways: By letter, by fax , By t
elephone; Via Internet; Or go to the SDC (Defender Service Consumer). The wr
itten form plays an important role in the legal relations, to improve certainty
and security. And so, the complaints from the entities concerned and requests fo
r action submitted to the competent bodies are made, preferably in writing.
How to complain in writing
The drafting of the complaint, the Complaint Submission and Models of various ty
pes of complaint letters can be accessed at: http://www.srrh-recursoshumanos.pt/
como.htm
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How to complain
21:01:02
http://www.icp.pt/ Complaining is probably one of the most important rights of c
onsumers. Where a dispute arises between the provider of fixed telephone service
and subscriber, the latter may use multiple instances. The important thing is t
o defend their rights. In the claims, the deadline for submission of complaints
is 30 days from the knowledge of the facts by the user. This same period of 30 d
ays counted from the date of receipt of the complaint is granted to the service
provider to prepare a response. If for some reason, the answer does not answer,
all or part of the complaint, the applicant may appeal to the Communications Ins
titute of Portugal, requesting an assessment of the case. The ICP will then requ
est clarification from the provider, who has ten days to send the requested info
rmation. ICP's decision may be taken within 60 days, with possible recourse to t
he courts. Apart from subscribers, consumer groups nationwide may apply to the I
CP, where situations arise which may be unsatisfactory for service users. Read o
n: http://www.icp.pt/template12.jsp?categoryId=2417
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How to complain
http://clientebancario.bportugal.pt/ Complaint books | Straight to the Bank of P
ortugal |
Complaint Book
The bank customer can complain to the counter of your bank or institution to whi
ch he addressed, asking for this purpose the Complaints Book. The lodging of a c
omplaint in the Complaints Book of credit institutions and financial companies i
s a right accorded to citizens that Decree-Law 156/2005 of 15 September, (revise
d by Decree-Law No. 371/2007 , 6 November) has secured. Institutions may also of
fer other means by which the client has the opportunity to present their complai
nts. The customer wishing to make a complaint in the leaf of the Book of Complai
nts must fill in a clear, legible and complete the related fields:

The identification and location of the institution sought; By your name, address
and identification, the facts of your complaint.
The introduction refers to the Bank of Portugal, within 10 working days, the top
copy of the complaint. The institution delivering the duplicate sheet of compla
int to the complainant and retain the triplicate, which is part of the Book of C
laims.
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A book of complaints in each corner
http://www.deco.proteste.pt/ Since early 2006, the number of suppliers of goods
and service providers required to have a complaints book has been extended. What
is and what it serves? The complaints book is one of the most practical and com
mon consumer complaint. When something does not run well in providing a service
or purchasing a product, the consumer can request this book and soon complain th
at site at no charge. Even if the entity to whom the complaint is sent can no lo
nger solve the problem, this kind of claim can help prevent other people being h
armed by the same reasons. How it works? The complaint is recorded in the book i
n triplicate. The manager of the institution delivering the duplicate customer c
omplaint and has five days to send a copy thereof to the competent authority to
assess. Consumers can also undertake to send the complaint to the employer to en
sure that it reaches its destination (see MONEY & RIGHTS No. 67, January 2005).
A third copy of the claim remains in the book, it can not be withdrawn. After re
viewing what was written,€the competent body shall decide whether or not to pena
lize the facility or institution. If data are not sufficient to advance the proc
ess of contraordenação, the facility has a maturity of 10 days to present argume
nts in his defense. Continue reading: http://www.deco.proteste.pt/direitos/um-li
vro-de-reclamacoes-em-cada-canto-s407841.htm
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