TERESA MARIA TERESA BELLO BELLO ALVIS ALVIS SPECIALIZED BUSINESS PROCESSES AND A

DMINISTRATION FINANCIAL ENGINEERING AND CONSULTING ICT

BUSINESS PROFILE
Industrial Engineer with experience in analysis and problem solving administrati
ve and operational, from the area of Technology. Experience in project managemen
t, personnel management, survey process, design and implementation of quality sy
stems, costing ABC management. Facing the area of Technology. Excellent interper
sonal relations and teamwork.
EDUCATION
SPECIALIZATION IN FINANCIAL MANAGEMENT INDUSTRIAL ENGINEERING UNIVERSITY COLLEGE
EAN currently MILITARY "NUEVA GRANADA" 2001 ENGLISH: Advanced Level
WORK EXPERIENCE
COLOMBIA MOVIL SA E.S.P. - MANAGEMENT IT Analyst IT Incident December 20, 2004-p
resent • Participation in the design and implementation of the automation projec
t escalation from customer service problems in the activation process and after
sales. • Generating set of tests for quality assurance of software developed by
the interaction and integration with the rest of the platforms of the operation.
• Support Customer Service area from the area of IT and massive corporate level
, in cases of Incidents billing, activation, activation aftermarket, disconnecti
ons, etc • Preparation and development of the area CIOS Training (Support Servic
e Sales Support) in problem-solving issues at the functional level. • Participat
ion in the project to automate escalation from customer service problems in the
activation process and after sales. • Development of Instructional for handling
Incident scale applications. • Development of manuals for the standardization of
procedures in the resolution of errors of different platforms. • Establishment
of SLA (Service Level Agreements) by the analysis of activities, time commitment
, necessary resources. • comprehensive knowledge of the activation process, cust
omer service and disconnection. • IQ Knowledge management, document management f
or the company.
•
Siebel-CRM management, account generation, ordering, data modification.
• • • •
Management Infranet Billing platform: billing processes, hierarchies changes, ca
ncellation and product and account activation, change of state of IMSI and MSISD
N, change SIM and MSISDN. Knowledge of procedures and policies and portfolio col
lections area. Prepaid platform management: installation, disconnection, transfe
r, migrate in, event validation, pricing, Vouchers. OVSA Management: knowledge m
anagement and pending messages from the GUI. Incidents solution to level of acti
vity, creations, deletions, activations, suspensions, changes in single and mass
ive way by using the RPM tool Aprovisonamiento Mass, control logs in HPSA. Creat
ing XML files for processes related to the Activator. Analysis and interpretatio
n of the errors presented in the platforms during all stages of the process. Ana
lysis of the history of users for the proper reconciliation of information acros
s different platforms (Siebel, Ovsa Query, Prepaid, Infranet, HLR) through the g
eneration, revocation, or simulation of forwarding service requests. Knowledge o
f policies and procedures for resolving incidents, with the respective contacts
for redirecting and scaling. Knowledge of EAI: duties of consultation and deleti
on of both the table and the service concurrency response. Management and consul
tation of databases using SQL tools. Contract review and monitoring of the Vice
President of Information Technology with suppliers.
•
• • • •
• •
HEWLETT PACKARD-MOBILE COLOMBIA Engineer Billing Issues June 2, 2004 - November
30, 2004 • Solving incidents in the platforms of the communication system of Col
ombia Movil. • Analysis of the history of users for the proper reconciliation of
information across different platforms (Siebel, Ovsa Query, P-SMS, Infranet, HL
R) through the generation, revocation, or simulation of forwarding service reque
sts. • Implementation of special procedures as a critical platform Infranet as a
cancellation and activation of products and accounts, buying packages, changing
the state of IMSI and MSISDN, change SIM and MSISDN; OVSA functions such as can
cel, retry and service manual activation according to the conditions, EAI, respo
nsible for consulting and deletion of both the table and the service concurrency
response, according to the instructions of the administrators.ۥ Management and
query databases using SQL tools. WASTE ECO-EFFICIENCY-Bogota Operations Coordin
ator October 15, 2003 / March 31, 2004 • Survey of information for process stand
ardization. • Process optimization using statistical tools and administrative.
•
• • • • •
ABC Costing for policy making. Time and motion. Preparation of manuals and respo
nsibilities. Establishment of management indicators. Logistics management, opera
tion personnel, routes, times. Warehouse Management.
• • • •
Project management of industrial solid waste management in Postobon. Diagnosis a
nd project planning. Presentation of projects in business prospects. Training th
e staff of the various client companies (Postobón SA, Quala SA, Meals de Colombi
a, Bavaria) Process billing, collection, inventory management, accounts payable,
reconciliations with customers and suppliers.
Maria Teresa Bello Alvis C.C. Bogota 52,498,071