1717 E Birch Street Apt Z 103 ● Brea, CA 92821 ● 208.731.2834 ● brittanyolsen26@gmail.

com

May 19, 2010

Dear Mrs. Carson,

I am highly interested in the Human Resource internship offered at your resort. It has
been my goal to be a member of the Marriott team for as long as I can remember. I
would love an opportunity that provides hands-on work and leadership experience
that will prepare me for the professional world. With my studies in communications
along with my organizational and leadership skills I know I will be a great benefit to
your team.

Currently, I am in my final semester completing my bachelor degree at Brigham

Young University-Idaho. I am obtaining a degree in Communications with an
emphasis in Organizational Behaviors. This emphasis has given me an edge in
business and interpersonal skills in an increasingly innovative world.

My college education as well as work experience with different companies have

allowed me to succeed in many aspects, as well as learning from each employer,
company, mentor, and professor.

Recently I have enjoyed being an Inter-Library Loan Associate at the David O.

McKay Library, enhancing my interpersonal skills by contacting and associating with
various libraries both nationally and internationally. My library experience has also
extended to customer service. Other experiences range from managing purchase
orders and accounts receivables for a small business to developing class curriculum
for an online university class.

You will be pleased with my motivation to keep things organized and well executed.
You and your associates will greatly benefit from my leadership abilities and
responsibility.

It would be my pleasure to meet with you for an interview. I am available for an

interview on weekdays from 2:00 pm to 6:00 pm. I can also work around your
schedule.

Sincerely,

Brittany Olsen

Enclosed Résumé
 1717 E Birch Street Apt Z 103 ● Brea, CA 92821 ● 208.731.2834 ● brittanyolsen26@gmail.com

EDUCA TIO N

Bachelor of Art in Communication Jul 2010

Brigham Young University – Idaho, GPA 3.65 Rexburg, ID
• Emphasis in Organizational Behavior
• Minor in Marriage and Family Studies
• Multiple Academic Scholarships

EXPERIE NC E

Assistant Librarian & Interlibrary Loan Specialist Sept 2008 – August 2010
BYU-Idaho, David O. McKay Library Rexburg, ID
• Supervised the circulation of library resources to more efficiently meet customer’s needs
• Researched and located library materials through online catalogs and databases
• Effectively enhanced customer relations by taking immediate action in regards to customer’s inquiry
• Processed and shipped book lending requests to and from libraries across the nation

Professor’s Assistant Feb 2010 – April 2010

BYU-Idaho, Online Parenting Course Rexburg, ID
• Assisted in the development of required online course content for international students
• Edited and reviewed the written course schedule and syllabus
• Creatively used virtual resources to enhance peer-to-peer interaction and learning

Sales Associate Apr 2008 - Aug 2008

Bath & Body Works Escondido, CA
• Provided an excellent customer service experience as a knowledgeable sales associate
• Achieved daily store goals by assisting and selling to 30 or more customers per shift
• Added value to company by increasing customer’s purchase amounts by a minimum of 5 items
• Maintained constant store up-sales, raising conversion rate by 40%

Business Office Secretary Jun 2007 - Aug 2007

Farrow Manufacturing Inc. San Marcos, CA
• Managed incoming purchase orders and accounts receivable
• Handled business documents and responded to associates through email and fax
• Oversaw customer relations for company owner through daily phone and email communications

VO LU NTE ER OPPUR TU NITIE S

Heber J. Grant Scholarship Program, BYU-Idaho Jan 2010

• Evaluated scholarship applications in efforts to contribute to students overcoming disadvantaged
backgrounds

New Student Orientation, BYU-Idaho Sept 2009

• Served as a representative of the university, directing tours and assisting students in activities

ACHIE VE ME NT S & I NTE RE ST S

• Participated as a BYU-Idaho Scroll newspaper Photographer

• Performed on BYU-Idaho Collegiate World and Clog Dance Team
• Recognized with the Newel K. Whitney Scholar Award
• Received Escondido Rotary Club Scholarship Award
• Achieved religious Young Women’s Organization Recognition Award
• Enjoy blogging, traveling, cooking, sports, outdoors, and family time