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Unfortunately we cannot expedite this matter as we have a very large volume of requests
that are completed in order, sorry. As this time we are running at 30 days turn-around
time.
Sincerely,
Dana Drake
Senior Litigation Law Clerk
Rogers Communications
333 Bloor Street East
Toronto, ON M4W 1G9
dana.drake@rci.rogers.com
o 416-935-7759 m 647-272-6720
t 1-866-796-7759 f 416-935-7627
From: Amy M [mailto:msamymacpherson@hushmail.com]
Sent: Tuesday, February 28, 2017 11:11 AM
To: Rogers Legal Department <RogersLegal@rci.rogers.com>
Subject: RE: FW: EMERGENCY REQUEST Re Account 720743889 - Police Matter
I'd be willing to pay the fee, if it could get this request expedited as well.
Yes, we can provide you with your outgoing calls for the period of
November 16, 2016 to February 27, 2017. We usually charge to provide
these records however given the circumstances, we will waive this fee. It is
still going to take 30 days to produce them however.
Sincerely,
Dana Drake
Rogers Communications
o 416-935-7759 m 647-272-6720
t 1-866-796-7759 f 416-935-7627
Endnote:
I wondered if it might help to communicate a possibility, where we could meet each other
half way to resolve the problem.
The only thing I need to produce is the times and dates I called to speak with police
officers, including the duration of these calls. I don't need any other information from my
service and you could filter the response to exclude any other numbers.
and
This should serve as proof that I'm not requesting the data for any improper purpose.
There are probably less than 10 calls in the period of November 2016, December 2016,
January 2017 and February 2017, but some of them are nearly 2 hours long. This is all I
need from Rogers. Can you please, under exigent circumstances, help in this modified
regard?
Amy Melissa MacPherson
Rogers can appreciate the importance and nature of this request however, we
cannot supply the records with the incoming numbers unless we have official
judicial authority to do so. In the meantime, we will take steps to retrieve
and preserve these records until such time that we are ordered to provide
them.
Sincerely,
Dana Drake
Senior Litigation Law Clerk
Rogers Communications
333 Bloor Street East
Toronto, ON M4W 1G9
dana.drake@rci.rogers.com
o 416-935-7759 m 647-272-6720
t 1-866-796-7759 f 416-935-7627
On 2/28/2017 at 9:52 AM, "Amy M" <msamymacpherson@hushmail.com> wrote:
Dear Rogers,
You are directly putting children in danger and I'll have no choice but to
publish this fact widely. You are denying me access to my own
information about services I pay for, so I explicitly CAN'T take this
matter to law enforcement. I require my own information to make a
report, because it's a report to authorities higher than the police about
their actions, for issues that involve misconduct surrounding a child
exploitation investigation. Rogers is preventing the protection of children
as a consequence and any access to help through the government - under
exigent circumstances.
Please advise if you will change your position and if you won't, what
specific legal grounds you're relying on to deny me the proof of what I
paid for. If you continue to withhold my records, can you please also
provide an official statement for me to publish in response to this
complaint. If your policies manage to interfere with the safety of minors,
they will need to be challenged through legislation immediately and the
issue with Rogers will need to become part of the report I'm in the
process of making.
Had I only used my cell phone that is also with Rogers service, I would
have a record of all incoming and outgoing, local and long distance calls,
including their duration. You're withholding the identical data about my
home service and if that's the case, there is no reason for anyone to
purchase a Rogers landline because it's treated differently by the company
and subpar to its cellular service. If call details are easily available
through my cell phone and display as a matter of basic service, then how
can the rules be different for a landline?
I apologize if you feel that I'm being too curt, but you must appreciate the
type of danger you're currently causing. I'm gobsmacked this is
happening and in the country of Canada, there is nothing we can do to
protect our children because of incongruent corporate policies.
Sincerely,
Dana Drake
dana.drake@rci.rogers.com
o 416-935-7759 m 647-272-6720
t 1-866-796-7759 f 416-935-7627
From: privacy
Sent: Monday, February 27, 2017 6:07 PM
To: Rogers Legal Department
<RogersLegal@rci.rogers.com>
Subject: FW: EMERGENCY REQUEST Re
Account 720743889 - Police Matter
Hi Legal Team,
Thank you
Office of the Chief Privacy Officer
Rogers Communications
Dear Rogers,
Account: 720743889