Beruflich Dokumente
Kultur Dokumente
The
British
Psychological
Journal of Occupational and Organizational Psychology (2009). 82, 595-615 n d U H c h,
((' 2009 The British Psychokigicat Society * - ' ^ ^ bociety
www. bpsjournals.co.uk
One of the core constructs of the positive psychology movement is that of 'f
oroptimalexperience. The current study investigated the relationship between 'flow', the
core job dimensions, and subjective well-being (SWB). as well as distinguishing between
the state and trait components of flow. Experience sampling methodology (ESM) was
used to track 40 architectural students over a 15 week semester while they engaged in
studio work. Hierarchical linear modelling (HLM) indicated that 74% of the variance
in flow was attributable to situational characteristics compared to dispositional factors.
Results also indicated that academic work that was high in skill variety and autonomy was
associated with flow. Flow was found to be correlated with positive mood. Cross-lagged
regression analysis showed that momentary flow was predictive of momentary mood and
not vice versa. The strengths and limitations of using ESM to study subjective work
experiences and well-being are discussed, as well as the implications of the study of flow
or optimal experience for industrial/organizational psychology.
,.
* Correspondence should be addressed to Dr Clive j. Fullagor, Department of Psychology, Kansas State University, Manhattan,
KS 66506, USA (e-mail: fullagar@ksu.edu).
I
DOI: 10.1348/096317908X357903
596 Give }. Fullagar and L Kevin Keihway
siir|:)rising given tiiat many of the precursors of flow (such as immediate feedback,
comiiiensurate challenges and skills, and clear goals) are more likely to be found in work
activities. Despite the fact that flow experiences have been reported in work, relatively
little research has studied flow in the work context. The current research is a
longitudinal investigation of some of the antecedents and outcomes of flow while
engaging in work activities.
Operationalizations of flow
A remarkable consistency has been found in the description of flow across diverse
settings (C^sikszentmihalyi, 1975). The dominant characteristic of early models of flow
was the emphasis on the balance between challenges and skills (Csikszentmihalyi, 1975).
However, qualitative and quantitative research has identified several key elements
inherent in the experience offlow(Csikszentmihalyi, 1990,1993;Jackson, 1996:Jackson
& Marsh, 1996). Specifically flow has been characterized as consisting of nine
component states (Csikszentmihalyi, 1990, 1993). The first is a challenge-skill halunce
and it refers to the match that must be present between the skills required to peribrni
the task and challenges of the situation. If the challenges in the activity exceed the
individual's skill level then faistration rather than flow occurs. If the activity does not
challenge the individual's skills then the result is boredom. If both challenges and skills
are balanced but do not exceed a specific level of difficulty and complexity then apathy is
likely to occur. Flow only occurs when the balance between challenges and skills
exceeds a level that is topical for daily experiences. Second, there is a merging of action
and atvareness. One s involvement in the task is such that behaviour becomes automatic
and spontaneous and there is little awareness of the self other than what one is doing.
Third, there is a strong sense of what has to be done and clarity of goals. Fourth, the
activity itself provides clear, immediate and unambiguous feedback concerning
progress towards one's goals. Fifth, there is an extremely high degree of involvement
with, focus on, and concentration on the task at hand. Attention and energies are
exquisitely focused on the task and there is an absence of distraction. Sixth, there is a
sense of exercising control without having to try and be in control thai is termed the
paradox of control. People in flow report they feel in control but as soon as their
attention shifts to tr> ing to maintain control they lose the sense offlow.Seventh, there is
a loss of self-consciousness as all concern for self disappears and the person becomes
one with the activity. Eighth, there is a transformation of time that seems to occur in
which there is loss of time awareness. Finally, the ninth dimension offlowis the autotelic
experience. Csikszentmihalyi (1990) coined the term autotelic experience from the two
Greek words auto, meaning self, and telos meaning goal. Such optimal experiences are an
end in themselves and are so enjoyable that they become intrinsically motivating. Flow is
described as such an enjoyable experience that one is motivated to return to this state.
Considered together these nine dimensions of flow provide a comprehensive
measure of optimal experience (Jackson & Ecklund, 2004). In the most recent research
on flow in the workplace flow has been measured as either a global construct
(e.g. Demerouti, 2006) or the challenge/skill dimension of flow has been focused on
(e.g. Eisenberger. Jones, Stinglhaniber, Slianock, & Randall, 2005). Such unidimensional
approaches have been found to be psychometrically acceptable ackson & Ecklund,
2002; Jackson & Marsh, 1996; Marsh & Jackson, 1999), Indeed, the nine subscaies of
flow have been found to be highly correlated and there appears to be a substantial
proportion of shared variance (Jackson & Ecklund, 2004).
Flow at work 597
propensity to regularly experience flow Oackson, Kitniecik, Ford, & Marsh, 1998).
Most research that has investigated both the trait and state aspects of flow has
proposed that the relationship between situational characteristics and state-based flow
is tnoderated by dispositional eletnents. For example, Kimiecik and Stein (1992) have
suggested that ibr athletes tbe relationship between experience of flow and engaging
in sporting activities is contingent upon whether tbe athletes have a task- or egt>
involved goal orientation. More recently, two studies that have investigated flow at
work found tbat tbe relationship between flow (challenge-skill balance) and mood, task
interest and performance was moderated by need ibr achievement ( Eisenberger et al.,
2005), and that tbe relationship between flow and in-role and extra-role performance
was dependent on conscientiousness (Demerouti, 2006).
Although personality characteristics stich as achievement motivation, aestheticism,
and inquisitiveness have been associated with flow (Csikszentmibalyi, Ratbunde, &
Wlialen, 1993: Jackson, 1984) no research bas been conducted tbat sifts out tbe trait
versus state components of optimal experience. The first aim of the current study was
to track flow over ati extended period of time in order to assess the extent to which
it varied from task to task and across individuals. If flow is a dispositional construct,
tben one would expect variation between tbe individual's predisposition to experience
flow, and little moment-to-moment variance. On the otber hand, if tbere is a large state-
related component in flow, tben one should expect to find considerable variation in
momentary flow.
Hypothesis /: Ratings of flow will exhibit both within-individual variance (state) and between-
individual (trait) variance with the fornner accounting for most of the variance in ratings.
(Behson et al., 2000; Johns, Xie, & Fang, 1992). Recently there has been some meta-
analjtical evidence to suggest that the critical psychological states in the J("M do explain
some additional variance in the outcome measures (Behson et al.. 2000). One consistent
conclusion regarding research on the JCM is that more research attention needs to take
into account p,sychological .states in the development of an understanding ofthe impact
of work on employees Oohns et al., 1992; Renn & Vandenberg, 1995).
The aim of the present research was not to validate the JCM but to use it as a
nomological fratnework to establish the validit)' of flow as a critical psychological state
that mediates the relationsliip between certaiti core job characteristics atid well-being
among individuals who are engaged in work activities. Recently, Demerouti (2006)
found that motivating job characteristics are indeed positively related to How at work.
However, Demerouti did not ascertain the differential effects of each ofthe five core
job dimensions on flow. Following Fried and Ferris' (1987) guidelines she calculated a
single, unweighted additive index that assessed the motivating potential score of the
job. We believe that curtain core job characteristics have stronger conceptual links to
flow and that others will be weakly related or unrelated to optimal experience.
For example, the utilization of a variety of skills to meet the challenges of work has
consistently been found to be associated with job satisfaction and motivation (Ciavin &
Axelrod, 1977; O Brien. 1983). Csikszentmihalyi's flow theory also holds that an optimal
balance between challenges and skills inherent in a task is crucial for the intrinsically
motivating and satisfying subjective state that he termed flow (Csikszentmihalyi, 1990).
Those tasks that require the utilization of many skills antl abilities will be the most
intrinsically rewarding and conducive of flow (('sikszentmihaiyi & Rathimde, 1992).
C;onseqiiently, one would expect a strong association between the core job charac-
teristic of skill variety and the experience of flow.
Not only is it important that the task be challenging to facilitate flow, but there must
also be clear goals so that the performer can remain fully engaged in the task. Feedback
becomes the mechanism that enables individuals to clarifj- their progress towards
these goals (Jackson & Bcklund, 2004). Csikszentmihalyi (1997) states that immediate
feedback is a necessary component to experience flow. Feedback is also an important
core dimension outlined by the job characteristics model. However, unlike the flow
experience where feedback is intrinsic to the task itself. Hackman and Oldham (1975)
emphasize feedback from extrinsic sources such as supervisors, co-workers and clients.
Nonetheless, one would expect the two forms of feedback to be related and that
feedback from outside sources should be related to the overall experience of flow.
Autonomy and a sense of control also have been argued to be central elements of
both flow (Csikszentmihalyi, 1997) and the core job dimensions (Hackman & Oldham,
1975). There is also some empirical evidence indicating that autonomy is an antecedent
of flow experiences (Bakker. 2005, 2008). More recently a tneta-analysis of locus of
control at work (Ng, Sorensen. & Eby. 2006) found internal locus of control to be
significantly associated with positive task characteristics and motivation. Consequently
on would expect high levels of autonomy to be positively correlated witb flow.
However, task significance and task identity refer to broader perspectives of work
concerning whether a job has a substantial impact on the lives of other people and
the extent to which the job entails an entire product. Flow has been associated with
individual engagement in specific, isolated, activities that do not necessarily have an
impact on any one else beyond the individual performing the task or consist of a
meaningful whole. Consequently one would not expect these job characteristics to be
associated with optimal experience.
600 Clive j. Fullagar and E. Kevin Kelloway
Hypothesis 2: The experience of flow will be positively related to (a) skill variety, (b) feedback,
and (c) autonomy.
Methodology
Experience samp/ing methodology
The current study utilized an HSM. ESM Is a method of data collection where participants
are assessed at repeated moments over the course of time while functioning in their
602 Clive }. Fuilagar and Ksvin Kelioway
natural settings. Data were collected by handheld personal digital assistants (PDAs).
Participants were required to carry the PDAs for a specific sampling period and to
record their behaviours, attitudes, and experiences. The PDAs were configured using a
eustomized software called experience sampling program (ESP; Barrett & Feldman
Barrett, 2000).
Experienced-sampied measures
Eacb PDA was programmed with an experience sampling form (ESF) that was designed
to elicit a wide range of information on tbe participant s activities, mood, perceptions of
optimal performanee, and psychological state offlow.For the researcb process to be the
least disruptive, it was important that each trial should not take longer than two
minutes. Each PDA was programmed to beep participants at two random times during
every block of diarized studio time, with the restriction that no two signals would be less
tban 60 minutes apart.
Row was measured using nine items from tbe FSS-2 (Jackson & Ekiund, 2004;
Jackson & Marsh, 1996). Although this scale was designed to assess flow experiences
within a particular physical activity, it was deemed appropriate for tbe current research.
Like sports activities (the tiriginal focus for measurement), studio work occurred during
a clearly defined time period witb clearly defined activities comprising the 'event'. The
scale was theoretically grounded in Csikszentmihalyi's (1990) nine-dimensional
operationalization of flow. It would have been too intnisive and disruptive to include
all 36 items of FSS-2 scale for each of the 25 trials. Moreover, althougli designed to
' These times did not include the regular formal meeting times of studio which occurred on Mondays, Wednesdays, and Fridays
from 1:00 p.m. to 5:00 p.m.
flow at work 603
Hedonic well-being
Mood was measured witb 10 positive emotions (alert, bappy, cheerfiil, strong, active,
sociable, involved, excited, clear, and relaxed) and 10 negative emotions (drowsy, sad,
irritable, weak, passive, lonely, detaehed, bored, confused, and tense) tbat were
arranged as bipolar items (e.g. alert-drowsy, bappy-sad). These emotions were selected
as they have been used to conceptually represent the major forms of pleasant and
unpleasant emotion (Csikszentmihalyi & Csikszentmihalyi, 1988; Diener, Smith, &
Fujita. 1995). A shorter list was selected as more appropriate fbr experience samplinf;
(Scollon, Diener. Oishi, &. Biswas-Diener. 2005). Tbe mood items were formatted as
'slider' questions, where respondents bad to move a slider towards the bipolar adjective
that best described their mood at the time that tbey were beeped. Tbe slider questions
were scored on a scale of 1-10, with higher scores being indicative of more positive
mood. Again the order of tbe mood items was randomly varied for eacb trial. The
internal reliability of the mood scale was found to be satisfactory (Cronbach'sa .96).
I
Analyses
To investigate tbe effect of job characteristics on flow and fiow on hedonic well-being,
HLM was used (Bryk & Raudenbush, 1992). The HLM modelling approach is an
extension of multiple regression that allows investigation of tbe relationships between
variables manifested at two levels of analysis. In longitudinal analyses there are a series
604 Clive ]. Fulhgar and Kevin Kelhway
Table I. Means (M), standard deviations (SD), and intercorrelations across individuals for ali study
variables (N = 40)
M SD 2 3 4 5 6 7
of repeated measures for each individual that constitute the lowest level of variables and
the individual level becomes the second level. Thus, in the current research, to examine
within-individual relationships between flow and mood, at the first-level, mood was
regressed on to flow for each of the 40 participants in the study. At the second level the
parameters estimated at level 1 (intercepts and slopes) were regressed on level 2
variables - in this case the job characteristics. HLM 5 was used (Bryk, Raudenbush, &
Congdon, 2()()()) to test the hierarchical models.
One of the assumptions of regression analysis is that residual effects are indepen-
dent. Obviously time-series data violate this assumption of residual independence at
level 1 (Hofmann, Griffin. & Gavin, 2000). Cinisequently level 1 models were developed
that accounted for the residual autocorrelation in the data. This was accomplished by
controlling for lagged flow and lagged mood in the level 1 equations. 1-igged flow and
mood were centred at the mean for each individual thus removing tbe between-
individual variance in this control variable (Bryk & Raudenbusch, 1992), In the current
study, we hypothesize and test a lagged hypothesis (i.e. flow predicts mood). To test this
we estimated a series of cross-lagged regressions.
Results !
Hypothesis t: Between- and within-individuaf variation '
Means, standard deviations, and inter-correlations across individuals for all study
variables are presented in Table 1. Before proceeding with the tests of the hypotheses,
systematic within- and between-individual variance in the ratings of flow and mood
were investigated. These statistical assumptions were tested using two null models for
both flow and mood (see Table 2). The results indicated that there was substantial
within- and between-individual variance for both flow and mood (Flow: a' 22.81,
Too = 8.19; Mood: CT^ 2.22, TIH) = 1.45). Altbough HLM does not provide a
significance test for within-individual variance (a*^), it does provide a chi-squared test
that indicated that the between-individual variance was significant for both flow and
mood (Flow: T,, ^ 8.19, x^(39) = 388.95,/i < .01; Mood: Too = 1-45, x^(39) = 673.83,
p < .01). The intra-class correlation for the flow measure was .26.^ indicating that
+ TOO)).
Flow at work 605
Null model 1^
Row^ = oi + U 32.30 - 22.81 8.19**
Mood,j = oj + r^ 5.90 - 2.22 1.45**
oj ~ "Yoo "t" "Oi
"oj is the average level of f l o w / m o o d f o r individual j; -yoo is the grand mean of f l o w / m o o d scores;
a^ var{r,j) the within-individual variance in flov^i/mood (computed as the average squared distance
f r o m individual momentary scores and the individual's mean score); and TOO v^riUoj) the betv/een-
individual variance in f l o w / m o o d (the variance of the 40 average flov//mood scores).
*p < .05; **p < .01.
between-individual variance accounts for 26% of the total variance in flow. This would
suggest that 74% of the variance is attributable to witbin-individual variation. For mt>od,
40% of the total variance was accounted for by between-individual variance, indicating
that 60% of the variance was due to witbin-individual variation in momentary' mood.
Tbese results suggest that How varies considerably from situation to situation :md tbat it
behaves predominantly like a state construct.
We also tested whether individuals' flow and mood nitings were randomly
distributed or serially dependent (Hies & Judge, 2002). Comparing the level I variance
components of the lagged regression model with that of tbe null models indicated that
tbe lagged measures explained fbur and less tban one percent of the within-individual
variance for How and mood respectively.^ Lagged flow was found to be a significant
predictor of momentarj- flow (Flow: -YK, =^ 0.20, p < .05), but mood was serially
independent of its lagged effect (Mood: ^n, = 0.08, p > .05). All subsequent models
where flow was the outcome variable were controlled for tbe lagged effect.**
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Row at work 607
serial dependence effects. Neither feedback, task significance nor task identity were
significant predictors.
To determine tbe magnitude of the relationship between the two significant job
characteristics and flow, we calculated separate intercepts-as-outcomes models. Using
the residual variance in tbe intercepts, we found that skill variety' accounted for 1 S% of
tbe between-individual variance in flow (TQ ^ 23.91, X"C39) ^ 58.67, p < .05), and
autonomy explained 8% of the variance (TOO = 25.72, x^(39) = 59.45, p < .05).^
Discussion
The current study tried to understand tbe nature of flow at work by longitudinally
tracking the flow state in a sample of architecture students working on studio projects.
Specifically, we want to sift out the state and trait components of flow, to ascertain
wbich work-related characteristics were associated with flow, and to determine the
relationship between momentary flow and positive mood. Our results suggested that
botb within-individual and between-individual variance comprised flow with tbe
former accounting for 74% of the total variance. Thus, flow bas both state and trait
components with the former predominating. Second, our data suggest that skill variety
and autonomy are the two job characteristics that make unique independent
contributions to the predictions of flow. The remaining three job characterizitics
Table 4. Parameter estimates and variance components testing relationship between flow and mood
{N = 999)
"yoo is the mean of the intercepts across groups: 7io is the mean of the slopes across groups; (T^{ri,) is
the level I residual variance; TOO(UO,) is the variance in intercepts; and 7| i (U|,) is the variance in slopes.
*p< .01.
(feedback, task significance, and task identity) did not contribute to the prediction.
Finally, our results showed that the experience of flow preceded changes in mood.
Howard Ciardner (2002) has pointed out that one of the reasons that psychologists
have neglected to study the actual experience of work has been the lack of an
appropriate methodology to scientifically study internal feelings. In this context, it is
appropriate to note that our results emerge from the use of a rigorous methodolog)' that
allows the testing of longitudinal relationships and addresses the known problems of
cross-sectional survey data (e.g. Scolion, Kim-Prieto, & Diener. 2003; Smyth & Stone,
2003). We believe that the use of the ESM methodology substantially advances the study
of How and offers considerable advantage in other areas of organizational research. ESM
has been used to assess flow experiences in daily life among elementar)' and secondary
school sttidents (Csikszentmihalyi & Hunter, 2003), students (Carli. Delle Fave, &
Massimini, 1988; Csikszentmihalyi & Urson, 1984), family members (Larson & Richards,
1994), psychiatric patients (Massimitii, Csikszentmihalyi, & Carli, 1987), and nursing
home residents (Voelkl, 1990). The product of such a methodology- is a den.se and
systematic description of the external conditions and subjective experience of flow in
different situational contexts and at different moments in time. Despite the iaet that ESM
allows for the study of the interactions between person and situational variables without
tbe limitations of traditional research designs (Hormuth, 1986; Hies & Judge, 2002),
relatively little use has been made of ESM in organizational psycbological research.
Tlie current study had three mainfindings.First, we bave argued that it is important
to distinguish between the state and trait components of flow. Tbe results of the present
research suggest that flow, or optimal experience, is predominantly a situational state
of mind rather tban a trait or disposition. We found tbat approximately tbree quarters of
tbe variance in flow was attributable to situation-io-situation fluctuations. Dispositional
variables or traits tend to be stable across time and place (Zuckerman, 1983).
Consequently such variables are less amenable to manipulation. State variables on the
other hand are dynamic and cbange across time and situation. State variables are capable
of being manipulated and are likely the result of an interaction between personal
dispositions and tbe environment. Previous research on flow (e.g. Demerouti, 2006;
Eisenberger et ai, 2005) has tended to blur the state-trait distinction. Flow has been
treated as a state variable, in tbat situational variables have been correlated with it,
but measured as a tniit construct, in tbat participants' flow experiences have been
assessed across a broad range of activities. Furthermore, both of these studies were
Fiow at work 609
be well advised to consider broadening the domain of inquiry to more fully understand
the relationship between flow and well-being.
Finally, we used a short composite measure of flow in our research. This was
primarily dictated by the ESM that we used, that necessitates the use of short scales that
are minimally disruptive of the experience being assessed. There seems to be confusion
as to an appropriate psychometric form with which to assess flow. There is a growing
body of theory to suggest that flow is a multidimensional construct (Jackson & Marsh,
1996; Marsh & Jackson. 1999), yet these dimensions are highly correlated. Furthermore,
composite operationalizations of flow fail to distinguish between the preconditions
or antecedents of flow (e.g. challenge-skill balance, clear goals) and the components
of optimal experience (e.g. enjoyment of. and concentration on the activity).
Future research needs to move away from uni-dimensional conceptualizations of flow,
and to distinguish between the antecedents and qualities of the construct.
Conclusion
Recently there has been an interest in the application of positive psychology to
understanding organizational behaviour (Cameron et al., 2003; Luthans, 2001, 2002;
Turner et al.. 2002). Flow is a construct that is at the centre o the ptjsitivc psychology
movement (Seligman & Csikszentmihalyi, 2000) and provides researchers with a
valuable conceptual framework with which to study the nature and process of w<rk
experiences. Luthans has termed the application of positive psychology to workplace
issues positive organizational behaviour (POB; Luthans, 2002). He defines POB as the
study and application of positively oriented human resource strengths and
psychological capacities that can be measured, developed, and effectively managed
for performance improvement' (Luthans, 2002, p. 58). The focus of POB is on strengths
and virtues that are measurable and contribute to better performance. Luthans (2002)
outlines several criteria associated with constructs if they are to make a contribution to
POB. Specifically they should be positive, measurable, capable of being developed, and
associated with optimal performance. Our research has indicated that flow cicarh' fulfils
these criteria. Furthermore, in order for a POB construct to be developmental it has to
be state-like in nature. We have sbown that fiow is predominantly a state construct. This
is concordant with C^sikszentmihalyi's (1990) definition of flow as engagement in a
specific activity. He defined flow as the state in which people are so intensely involved
in an activity that nothing else seems to matter; the experience itself is so enjoyable that
people will do it even at great cost, for the sheer sake of doing it' (Csikszcntmihalyi,
1990, pp. 3-4). Luthans (2002) has identified five variables that fulfil the criteria for
making a contribution to POB: confidence/self-efficacy; hope; optimism; SWB/happi-
ness; and emotional intelligence. The current research demonstrates that flow also has
the potential to be a meaningful positive psychological construct that mediates the
relationship between certain core characteristics of work and well-being.
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