FACULTY OF BUSINESS MANAGEMENT

Bachelor in Office Systems Management (Hons.)

BM232

INTRODUCTION TO EVENT MANAGEMENT

EVM401

INDIVIDUAL ASSIGNMENT

EVENT COORDINATION

EVENT: DIVA MALAYSIA LIVE QUEEN OF THE CITY IN CELEBRATION THE

SECRETARIES WEEK SHANGRI-LA KUALA LUMPUR

PREPARED BY

DALILAH NAZIRAH BT DARJI

ID Number

2010558023

Group:
NBMOM9A

Prepared for:
Madam Nur Diana Binti Hassan

Date of Submission:
13th May 2015
EVENT: DIVA MALAYSIA LIVE QUEEN OF THE CITY IN CELEBRATION THE
SECRETARIES WEEK at SHANGRI-LA KUALA LUMPUR
EVENT VENUES AND SITES (LOGISTICS)

EVENT: Diva Malaysia Live Queen of the City in Celebration the Secretaries Week

5.1 Main Venue: Shangri-La Hotel Kuala Lumpur

Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its
consistent extraordinary customer service, culinary and fine dining experience. Shangri-La Hotel
Kuala Lumpur offers luxurious accommodation in the city center, just a 5 minute walk to the KL
Tower and Petronas Twin Towers. It offers free internet and an outdoor pool. Kuala Lumpur
Shangri-La is a 45-minute drive from Kuala Lumpur International Airport. Guests can relax in the
hot tub or enjoy a massage. Shangri-La Hotel also provides a tour desk and business center
helpful. 6 restaurants in the hotel serve a variety of Japanese, Chinese, international and
vegetarian. Drinks are available at the Lobby Lounge, Poolside Terrace and Arthur's Bar and
Grill. Kuala Lumpur City Center is a great choice for tourists who are interested in shopping
luxury brands, the city and visit the sights.

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia

Region: Malaysia , Wilayah Persekutuan, Kuala Lumpur
 Price range (per night): RM462 - 739
Hotel Class:5 star Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:

Shangri-La hotel can book with Booking.com, Shangri-La Hotels and Resorts, Asia Web Direct,
Hotels.com, Asiatravel.com Holdings, AAE Travel Pte Ltd, Agoda and Expedia so we can book
your Shangri-La Hotel Kuala Lumpur reservations with confidence.

Shangri-La hotel Also Known As:

Shangri La Kuala Lumpur

Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur

CONFERENCE BANQUET & FACILITIES

Venues include a Grand Ballroom (up to 1,800 people) and 15 other smaller function rooms. In
addition, the hotels Business Centre has two conference rooms, three executive meeting
rooms, four Internet booths and two workstations.

Dimension Area Ceiling

Venue Capacity & Setup Style
(m) (sqm) (m)
Reception Theatre Banquet Classroom
Grand 1,800 1,800 1,440 660 43.5 x 34.7 1,509 6.7
Ballroom
Sabah 700 1,100 600 420 26.1 x 34.7 905 6.7

Sarawak* 450 650 400 378 17.4 x 34.7 604 6.7

Selangor 360 270 340 160 26.1 x 17.1 446 4.0

Kedah* 120 140 100 87 8.7 x 17.1 149 4.0

Selangor I* 120 140 100 87 8.7 x 17.1 149 4.0
Perak* 120 140 100 87 8.7 x 17.1 149 4.0
Perlis* 25 30 27 18 8.7 x 5.2 45 4.0
Sabah Ante - 60 40 36 8.3 x 9.6 80 3.0
Foyer 800 - - - - 1,151 4.0

Plan Floor

Dimension Area Ceiling

Venue Capacity & Setup Style
(m) (sqm) (m)
Reception Theatre Banquet Classroom
Boardroom A* - - - - 8.6 x 5.9 51 4.0
Boardroom B* - - - - 8.0 x 3.7 30 3.0
Business Suite A* - - - - 5.4 x 3.0 16 3.0
Business Suite B* - - - - 4.6 x 3.0 14 3.0
Business Suite C* - - - - 4.0 x 3.7 15 3.0
Business Centre Floor
 Plan Floor

Organizing Signature Event

Signature Events has been created to provide streamlined processing and specialized service
delivery, with a wide selection of new Bonus Options.
The comprehensive portfolio of Signature Events services includes each of the following as
standard:
Super Value Dates to enable a quick search for the best available room rate across
Shangri-La hotels, resorts, Kerry hotels and Traders hotels
A written basic proposal and quotation for the event within six working hours of initial
enquiry
Group Online Reservations to save the trouble of consolidating bookings and rooming
lists
Central Credit Administration to facilitate a credit line with multiple properties
Dedicated events specialists in key departments to provide seamless service throughout
the hotel
 Organizing executive events with appointed events management professional to handle
all event arrangements
Further to these Signature Events initiatives, offer even greater value-added service with
the new Bonus Options collection of benefits for event planners and their delegates.

Events That Engage And Inspire

Shangri-La Hotel, Kuala Lumpur has been actively involved and committed to their top class
social responsibilities for decades.

At Shangri-La Hotel, Kuala Lumpur, we provide a selection of nutritious and healthy calorie
conscious refreshments before and even in between meetings to help ensure everyone stays
motivated and calm.

In addition, the free flow coffee breaks are inspired by local flavours and fresh ingredients from
both Genting Highlands and Cameron Highlands.

Last but definitely not least, the concepts of Go Green meetings aim to reduce our daily
carbon footprint. The meeting room will be set at a constant 25 degrees Celsius and organic
welcome boosters are served. Meal times are now fancied up by napkins made from recycled
paper and organic granola bars will be served instead of traditional mints.

Shangri-La Hotel, Kuala Lumpur guarantees the essence of relaxation and serenity in every
meeting room to balance the mind, body and soul.

Accommodation

The hotel comprises 662 luxurious guestrooms, including 101 elegant suites, all with panoramic
views of the city or the tranquil gardens. For the more discerning traveler, the Horizon Club
provides the highest level of personalized attention with four floors of executive accommodation
and an exclusive private lounge.

All of the conference and function rooms feature state-of-the-art audiovisual equipment,
including the following:

Complimentary wireless broadband Internet access

Cordless handheld and lapel microphones

Large plasma display

Satellite teleconferencing
 Screens and monitors

Simultaneous translation facilities

Video conferencing

Video, slide, LCD and overhead projectors

Amenities

Pool, Restaurant, Room Service Fitness Centre with Gym / Workout Room, Free Parking ,
Bar/Lounge Spa Free High Speed Internet ( WiFi ), Wheelchair Access , Pool Restaurant
Fitness Centre with Gym / Workout Room Bar/Lounge Spa Hot Tub, Suites Non-Smoking
Rooms Family Rooms, In your room, Air Conditioning Minibar, Free Internet Free High Speed
Internet ( WiFi ) Public Wifi, Car rentals, Shuttle Service (free),24/7 front desk, Check-in / out
Express, Currency exchange, Tours booking desk, laundry service, dry wash, Shoe polish,
Meeting / Banquet Facilities, Business center,Fax / Photocopying, Barber / Beauty Salon, gift
shop.

Services

Business Centre with Internet Access Room Service Free Parking Shuttle Bus Service
Meeting Rooms Dry Cleaning Laundry Service Concierge Banquet Room Multilingual Staff
Self-Serve Laundry Conference Facilities , Keeping Children Services (Babysitting).

VENUE CONSIDERATIONS

Location Shangri-La Hotel Kuala Lumpur

Shangri-La hotel KL is located in Located in the heart of Kuala Lumpur's commercial,, near the
shopping and entertainment district of Bukit Bintang. It is only a 15-minute walk from the high-
end Pavilion Kuala Lumpur shopping mall, and a 5-minute drive to the iconic Petronas Twin
Towers, the KL Convention Centre, and Suria KLCC.

The hotel is easily accessible from any point in the city, since the Bukit Bintang monorail station
is less than 1 km away. Shangri-La hotel is a 45-minute drive from the Kuala Lumpur
International Airport (KLIA).

Central to most inner city attractions, services, restaurants and bars. Bukit Bintang, KLCC
(Petronas Twin Towers), KL Convention Center, Aquaria KLCC, Star Hill Gallery, the Pavilion
and Lot 10 are only a few minutes walk or a short taxi ride from the hotel. While centrally
located, the hotel is situated in a leafy oasis and away from the hustle and bustle of city life.
Immediately adjacent to the Hotel are Badan Warisan (Malaysias National Trust) and Kompleks
Kraftangan Malaysia (National Craft Complex). The travelling time between Kuala Lumpur
International Airport and the hotel takes less than one hour via limousine.

How to Get Here

By KLIA Express

KLIA Express trains will take you from the airport into the KL Sentral Station in 28 minutes.
Trains depart every 15 minutes (peak hours) and every 20 minutes (off-peak hours) from 5 am
to 1 am daily. The hotel is just a short taxi ride from the KL Sentral Station.

By Car

Counter for all major car rental companies are located in the airport terminal. From the airport,
head towards the Seremban Highway and aim for the KL city centre. The journey takes
approximately 45 minutes.

By Taxi

Taxi service vouchers can be purchased from the licensed company at KLIA. The journey takes
about 45 minutes.

Shuttle bus
Pe"Star shuttle bus" (yellow colour) at the basement of KLIA (it's a mini bus terminal) to the city
hotel (RM20).

Getting Around KL
A comprehensive rail transport system links all major parts of Kuala Lumpur via 4 lines: Putra
LRT, STAR LRT, Kuala Lumpur Monorail, and KTM Komuter, with feeder buses available from
train stations to designated surrounding areas.

From Shangri-La hotel in Kuala Lumpur, guests can easily reach numerous city attractions:

Menara Kuala Lumpur Tower

Berjaya Times Square one of the worlds biggest shopping malls; home to Malaysias
biggest indoor theme park
Jalan Alor food street
 Aquaria KLCC
KLCC Park
Sultan Abdul Samad Building

5.2 EVENT SAFETY AND SECURITY

Safety features of the hotel

Shangri-La Hotel, Kuala Lumpur, the citys premier 5-star hotel is the preferred choice for many
visiting royalty, dignitaries and Heads of State. It is also the venue for international conventions
and banquets. As such, the hotel places utmost importance on providing a safe and conducive
environment for all our distinguished guests and staff alike. The hotel has identified and
implemented the following measures in the event of a crisis:

Water
The hotel has sufficient water storage for two and a half days based on consumption of 1 m3
per room per day. The hotel obtains its water supply from the citys water plant, which is treated
again by the hotel using sand and carbon filters.

Food safety

The hotel has an in-house Hygiene and Sanitation Manager to implement the Shangri-Las Food
Safety Management System (FSMS), based on the Hazard Analysis and Critical Control Points
(HACCP). It is also HACCP RvA and ISO 22000 certified by LRQA of UK. To ensure total
compliance to these standards, the CODEX Code of Hygiene Practices, the local Food Hygiene
Regulations and Local Council by-laws, regular audits are carried out on suppliers premises,
employees health and personal hygiene, product storage and traceability practices and food
and beverage outlets. Independent laboratory tests for microbial analysis in all outlets for food
with external audits are carried out monthly

Fuel and power

The hotel has generators to power all emergency lighting and emergency systems. It has a fully
automatic fire detection and alarm system, which will send a fire alarm signal to the hotels Fire
Control Centre in the event of a fire. In-house emergency response team is fully trained in
firefighting procedures. The hotel is fully protected with sprinklers and fire hose reels to
supplement the fire services hydrant system used by the Fire Service Department.

Emergency response team

The hotel has in place an Emergency Response Team to maintain a coordinated and effective
approach to any emergency situation, allowing the normal business of the hotel to continue with
minimal interruption.

Security

The hotel has a large well-trained full-time Security Team to patrol the entire hotel and its
surroundings. All public areas within the hotel are closely monitored by the latest surveillance
(CCTV) equipment. In-room lockers are provided in all guestrooms. To further enhance the
hotels ability to provide a truly safe environment for everyone, the hotel has a Crisis Operation
and Communication Centre that is directly linked to the local Police and Fire Service
Departments. Periodic internal and external security audits are also carried out to ensure that
the hotels security system is fully functional at all times.
Fire life safety and occupational health/safety committee

A Committee headed by the Authorized Manager regularly looks into the various safety and
occupational health aspects of guests and staff. Monthly fire drills and full evacuation exercises
are also organized with the Fire Department. Every staff has to attend Fire Safety training
yearly.

Guest safety and security

Shangri-La Hotels and Resorts would like to assure every guest of their commitment to their
personal safety and security

5.3 EVENT CATERING

Restaurants and bars

Restaurants / Bars Capacity Location Cuisine
Lafite 75 Lobby level Modern fine dining
Lemon Garden Cafe 320 Lobby level Local and international
Lobby Lounge 136 Lobby level Snacks and beverages
Lemon Garden 2Go 61 Lobby level Continental snacks
 Shang Palace 192 Level 1 Cantonese
Zipangu 178 Level 1 Japanese
Arthurs Bar & Grill 163 Level 1 Local and international
Poolside Terrace 112 Level 2 Snacks and beverages

5.4 EVENT SPONSORSHIP

TV3
MUZIK-MUZIK TV3
SHANGRI-LA HOTEL
PERSADA JOHOR BHARU
RIZMAN RUZAINI
ILASONLINE TICKET .COM
MAJALAH MINGGUAN WANITA
MAJALAH KELUARGA
PICCABOOTHOFFICIAL
ALOWELL ALOEVERA COMPANY
5.5 EVENT MARKETING AND PROMOTION

1. Internet Advertising -

https://www.facebook.com/switchonentertainment
https://www.piccaboothofficial.com
www.sinarharian.com.my
www.bharian.com.my
www.thestar.com.my
www.nst.com.my
www.utusan.com.my
www.hmetro.com.my

2. Television Advertising

TV1
TV2
TV3
NTV7
TV8
TV9
ASTRO HLIVE
 ASTRO RIA
ASTRO AWANI

3. Mass Media

BERITA HARIAN MALAYSIA

SINAR HARIAN
THE STAR
NEWS STRAIT TIMES
UTUSAN MALAYSIA
HARIAN METRO

5.6 ON-SITE SERVICES

1. Services and Facilities

Nestled amidst lush greenery in the heart of the city, Shangri-La Hotel, Kuala Lumpur is just
moments from the citys leading business, shopping and entertainment districts. The hotel is
merely a five minute walk to the iconic Petronas Twin Towers and Kuala Lumpur Tower, and the
Kuala Lumpur International Airport is only 45 minutes away by car

Free Wi-Fi access

Airport transfer (with fee)
Parking and 24-hour valet service
Business Centre
Meeting and event rooms
Room service and Laundry service
Wake-up call
Twice-a-day housekeeping and evening turndown
Concierge

2. Recreation facilities
 Fully equipped health club
Aerobics and dance studio
Outdoor swimming pool and childrens pool
Jacuzzi, sauna and steam room
Massage, reflexology and aromatherapy

3. Swimming Pool

A water feature along the back wall to the pool provides a tranquil oasis. Parents can rest easy
in the Jacuzzi while their children swim in a dedicated kids pool.

4. Other services and facilities

Limousine and taxi services

Laundry and valet services
Safe deposit boxes
Parking facilities
Hair / beauty salon
Shopping arcade
Foreign exchange counter
Tour desk

5. Horizon club privileges

Personalized check-in and check-out service

Complimentary breakfast, all-day refreshments, afternoon tea and evening
cocktails in Horizon Club Lounge
Concierge service
Complimentary suit pressing on arrival
Daily international newspaper
Private meeting room and computer stations
Complimentary Wi-Fi broadband Internet access in guestrooms and Horizon
Club Lounge
In-room DVD entertainment system
Pillow menu
Packing and unpacking services by butler
Basic secretarial services