Beruflich Dokumente
Kultur Dokumente
June 6, 2016
Name Section
Executive Summary
Our group was tasked to answer the question of how Seattle Central College can better
address the needs of veteran and Dreamer students to build an inclusive college experience. In
this report, research, knowledge, and a critical analysis and synthesis on access, equity, and
diversity are highlighted along with recommendations for improvements in these areas. As part
of the project, each group member conducted an on-site observation at different times and days
at Seattle Central College, and participated in an interview process with two different
professionals working on these issues at Seattle Central. Three themes emerged in the on-site
observations and the interviews that inform the recommendations for advancing equity,
Interview themes:
Building community
On-Site Synthesis
The on-site observations at Seattle Central College (SCC) were conducted at different
times of the day and on different days of the week. The four observational accounts created a
unique puzzle of pieces that, when put together, created a picture of Seattle Centrals
commitment to students. Many differences were found across the observations due to differing
times and locations of the observations, in addition to the individual lenses of personal
experience each observer brought to conducting their research. When collating the
commonalities across our different observations, three themes emerged which provide insight
into Seattle Central Colleges commitment to veteran students, diversity, and equity. The three
themes include: open door mission, visibility of services, and use of space on campus.
Seattle Central College serves a very diverse population of students. The diversity of
their student body, and the ways in which they educate them are both broad, as their mission
and service to the community (Mission & Values). We observed ample evidence of this,
confirming research that links community colleges open door missions with exceptionally
diverse student demographics and inclusive campus climates (Casey & Larsen, 2015; Shannon &
Smith, 2006).
One account of living the open door mission was observed at the campus library. Library
peer mentors walked around the library checking in with students and offered services to those
who might need assistance while in the library. The observer also noted how she was never asked
SEATTLE CENTRAL COLLEGE GROUP 5
to supply student identification while in the library. All observers also commented on the ease of
entering buildings without showing student identification. As a public institution, Seattle Central
is open for non-students to enter at their leisure. This was a notable occurrence supporting the
institution's mission to serve all students actively and create an inclusive and welcoming
A second account of the open door mission was highlighted across all observations with
particular consideration to the messaging and visual marketing posted within the hallways of the
institution. Posters and marketing banners provided insight into the population of students at
SCC. The displayed events targeted a variety of interests, such as Chess Club, Tai Chi Club,
Unity Fair, Veteran Services, upcoming veteran events, the 25 Annual Student of Color
th
Conference, and a Veteran Scholarship Fundraiser, to name a few. The variety of events reflect
the variety of the student body, evidence that Seattle Central, similar to other community
colleges, serves a diverse community. SCCs second-largest ethnic population after Caucasian is
Asian Pacific Islander (21%), followed by African-American (18%), Hispanic (11%), and Native
American (2%). The student body also includes 2,803 international students (Facts & Figures,
2016). Notably, SCCs overall population of students of color is above the national average at
56% (Tull, 2015). All observers made note of the apparent ethnic diversity of the students on
campus. The student makeup of SCC is a direct example of how the institution strives to serve a
varied population.
Observation notes captured the variety of marketing for different types of events on
campus and the area surrounding the institution, but all observers questioned whether visibility
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translated to equity. Veteran services and social events were advertised on the hallway bulletin
board, but the physical space for the Veterans Lounge left a lot to be desired. The space was
unmarked, unwelcoming, and the physical signage indicating the Veterans Lounge was not
displayed. While Seattle Central appears to be reaching out to veteran students by advertising a
VetCorps coordinator and Veteran Student Association, it also appears the institution could be
doing more to model best practices. Observers noted the difficulty in navigating the different
resources for veteran as they are split between multiple offices in different buildings, and in
With the diverse student population at Seattle Central, visibility of services and ease of
navigation is critical for student success. Observations were split on the prominence of the
Multicultural Resource Center, a key service-provider for a wide variety of marginalized student
populations. One observer mentioned that it was the first office he encountered when entering the
main administration building, while a second observer noted that she could not easily identify the
Center or locate it on the campus map. The sample here is too small to draw upon for definitive
conclusions, but it does suggest that students unfamiliar with the campus could overlook
valuable services available to them because the physical layout of SCCs facilities may hinder
ease of access.
Perhaps the clearest observed example of SCCs passive commitment to diversity was the
student breakdancing contest. We should expect that student activities on a community college
campus will differ from those on a four-year campus due to many factors, particularly the
differing characteristics of the student body: at community colleges, often the students are older,
work full- or part-time, have dependents, are single parents, and come from the lowest income
SEATTLE CENTRAL COLLEGE GROUP 7
bracket (Cohen, Brawer, & Kisker, 2013). At Seattle Central, the breakdancing event we
40 people attended the event in the evening, after the regular operating hours of the student
center. Although the building stayed open an extra hour, an event advisor or SCC staff member
was not present for the event. This begs the question for how supported students are in their
efforts to create community when buildings must stay open past eight oclock in the evening to
have social events. Student buy-in for social events or extracurricular activities look different at a
community college due to the student population and characteristics that do not allow for free
time during the evening hours (Cohen, Brawer, & Kisker, 2013).
The anecdotal accounts of the campus structure were present throughout the observation
notes. The physical layout of departments is designed to be in one main area in the central
location of campus. In one corridor, students can find the Tutoring Center, Financial Aid,
Advising, the Multicultural Resource Center, Career Services, continuing education programs,
and Registrars Office. While these offices are not an exhaustive list, the departments do allow
students to get services related to enrollment in one central location. Many other student services
are available in the Broadway building, illustrating an apparent intention on SCCs part to serve
students conveniently and effieciently. Because of the variety of students, it is expected that
students use services differently, thus there is a need to provide a variety of formats to serve the
diverse population (Munsch, Valazquez, & Kowpak, 2014). While the majority of students
might be served with the model SCC has implemented, the veteran student population appears to
Research shows us that student socialization and relationship building are important
components for overall student success as well as feeling connected to the institution and their
peers (Evans, Forney, & Guido, 2010). To meet the need for informal, social community-
building, a distinct challenge for any commuter campus, SCC attempted to create an
environment where students can gather in a central location. We observed one gathering area in a
large atrium that appeared to support student socializing and studying between classes. The space
is conveniently linked to the main services corridor in the Broadway building. We also observed
many spaces in the Mitchell Activities Center designed for group fitness and recreation,
suggesting extracurricular opportunities to engage and connect are available. But no students
were present in these spaces at the time of our observation, again illustrating the different rhythm
of student life on a community college campus as compared with a residential four-year school.
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Interview Synthesis
We interviewed two individuals from Seattle Central College who work closely with
experience working with the two disparate student populations we are focused on: Dreamer
students and veteran students. Tina Young is the Interim Chief Diversity Officer & Director for
Diversity, Equity, and Inclusion, and Antonio Diaz is the Veterans Affairs Program Coordinator.
In her interview, Tina Young provides information specific to Dreamer students whereas Antonio
Diaz provides information specific to the veteran student population. Both individuals give
insight into these particular groups of students and the way in which Seattle Central College
includes, accommodates, and supports them. Three themes emerged from the two interviews:
1. Partnering with local community organizations to reach students where they are and
2. Changing laws at the state and federal level directly impact how these students pay for
college.
3. Between these groups, the disbursement of institutional resources diverges from the size
In both interviews a theme emerged of Dreamer students and veteran student groups
partnering with local community organizations to reach students where they are and strengthen
the identity-based connections between the student and local community. Antonio Diaz speaks of
a two-day event entitled, Stand Down that is an effort between the Veteran Student Association
SEATTLE CENTRAL COLLEGE GROUP 10
at SCC and local community organizations to provide services ranging from dental care to
haircuts to employment assistance to veterans. Each year there are over 400 veterans who
participate in this event. Antonio Diaz states that many of the veterans who come to this event
are homeless, and all participants are given a duffle bag of clothing, a sleeping bad, and a sack
lunch. This event is a key illustration of how SCCs student services for veterans strengthen
In comparison, Tina Young speaks about a recent WAFSA workshop for Dreamers that
SCCs Financial Aid office put on. In order to reach the undocumented immigrant community
more effectively, they collaborated with students, alumni, and Latino community organizations.
This collaboration proved fruitful, with over 100 people in attendance at the event and many
successfully-completed WAFSA forms following it. Ms. Young also spoke about collaboration
within SCC to better serve Dreamer students. During the 2012-2013 academic year, a small
group of faculty from the Basic and Transitional Studies and Humanities departments, along with
a number of student affairs staff members came together and had their first day-long workshop
on Dreamer students. They invited members from the Latino Education Achievement Project
(LEAP), as well as Dreamer students and alumni from SCC and UW-Bothell to have an all-
hands-on-deck summit on how SCC can better serve Dreamers. This event led to SCC faculty
and staff being sent to trainings around the state, and the formation of SCCs Dreamer Task Force.
In the last few years there have been significant changes on both the state and national
level that directly impact Dreamer and Veteran students. Tina Youngs and Antonio Diazs
interviews both highlight why and to what extent student affairs professionals must be up-to-date
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on the specifics of legislation in order to adapt policies and practices to serve these students best.
Tina Young, without hesitation, could list several of the state and national policies that directly
impact Dreamer students. Two of these she mentioned are Washington states House Bill 1079
Real Hope Act, which grant in-state tuition and access to state financial aid for undocumented
students at public institutions (Contreras, 2013). Working in conjunction with the federal
Deferred Action for Childhood Arrivals (DACA) process, these laws can have a dramatic impact
on Dreamer students ability to both pay for college and gain legal employment graduating.
Although Antonio Diaz did not address veteran-specific laws or policies directly in the
interview, he does mention helping veteran students understand their educational benefits as
these are a part of his duties as the Veterans Affairs Program Coordinator. Veterans benefits are
subject to a complex combination of changing laws and policies as well, which student affairs
professionals must understand in order to serve these students. One of the bills that Mr. Diaz
may help Veteran students navigate is the Post-9/11 GI Bill that was signed into law on June 30,
2008 by President George W. Bush. This bill provides service members/veterans who served on
active military duty after September 11th, 2001 coverage of up to 100% of tuition and fees, a
book stipend of $1,000 and a monthly living expense (Dunklin, 2014). He may also assist
students who are in non-degree programs at Seattle Central, as President Obama signed the Post
9/11 Veterans Educational Assistance Improvement Act of 2010 into law in 2011. This
modification makes it possible for Veteran students to use GI Bill benefits towards non-college
degrees, on-the-job training, flight, and apprenticeship training programs (Dunklin, 2014). These
two national policies as well as what Tina Young mentioned significantly impact Dreamer and
Veteran students with their ability to access and afford a college education.
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The final theme that emerged between the two interviews is how institutional resources
are utilized in comparison to the student population. This is an area where there is more
divergence than similarity, yet in these differences the concern of the students needs and
providing support to these groups is at the core. Seattle Central College has a specific staff
contact, Antonio Diaz, who is dedicated solely to working with veteran students. SCC also has a
dedicated space for veterans to gather, the Veterans Lounge. Additionally, Mr. Diaz mentions a
psychiatrist who visits SCC once a month to work specifically with veteran students who are
having problems adjusting to life after combat, being in a college environment, or who need
guidance and support. There are also two counselors in tutorial assistance who work specifically
with veteran students. Antonio did not clarify if these two counselor positions are dedicated only
to working with veterans, but it does illustrate that intentional training and support for serving
Conversely, Tina Young has described that currently there is not dedicated student
services professionals to serve the Dreamer student population. It is a challenge and a need that
is currently unmet, but she is hopeful that if funding becomes available, SCC will create a
position for Dreamer students to have their own campus advisor in some capacity. According to
Ms. Young, the best source of information SCC currently can offer to Dreamers is a website, and
even that was only a recent development. She hopes that positions can be created in financial aid
Meanwhile, our interviews revealed that the population of Dreamer students at SCC is
growing, while the population of veteran students is declining. Tina Young said the exact number
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of undocumented students at SCC is not known, but she knows the number is high and expects it
will continue to grow in the coming years. Washingtons policies are among the most supportive
of any states in regard to Dreamer students access to college (Kim & Chambers, 2015), but
SCC is still working to catch its student services up to the states new standards and the needs of
this emerging student population. For veteran students, however, Mr. Diaz named many services
available, but acknowledged that the number of students at SCC utilizing these benefits is
declining. In 1975, there were over 1,200 students receiving educational benefits from Veterans
Finally, Tina Young spoke about how there has been faculty involvement and cross-
departmental collaboration to serve Dreamer students like with the workshop that was done in
the 2012-2013 academic year, the trainings across the state, and now with the Dreamer Task
Force. There is not a dedicated individual like there is for veteran students, but an effort across
disciplines and departments to ensure that Dreamer student needs are being met. In discussing
veteran student services, Antonio Diaz made no mention of faculty involvement or other
recommendations for Seattle Central College to improve access and equity for veteran students.
The first recommendation is for SCC to create training for student services and campus
stakeholders on current practices, policies, and benefits impacting veteran students. As research
shows, The GI Bill (The Servicemens Readjustment Act of 1944), has been modified many
times and in each rendition veteran students have gained access to new educational opportunities
(Bannier, 2006). As policies change it is important that campus administrators and staff across
post-secondary education learn how to best serve and assist veteran students as they navigate
veteran benefits and a new institution. Given the complex nature of benefits for veteran students,
this support is imperative (McBain et al.,2012). During the interview with Antonio Diaz, he
discussed how the veteran student population has fluctuated over the past four decades at SCC.
However, in our conversation he never mentioned how staffing for veteran support services
Consequently, literature supports the notion that many veteran students first point of
contact on community college campus is often not with a veteran center but with the Office of
the Registrar or Financial Aid (McBain et al.,2012). The Pew Research Center (2011) reported
that less than 1% of the general population has served in the military. This suggests that
institutional leadership must focus on specific training of employees to understand the unique
barriers, characteristics and strengths of veteran students. Researchers recommend that specific
training be provided to learn about appropriate discussion topics and questions to ask of student
veterans, as well as more training and ability to answer questions about veteran benefits (Miles,
across the campus community to promote well-being and success for veterans; ensure all
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veterans receive academic, career, and financial advice before challenges become overwhelming;
(U.S. Department of Education, 2013). Research shows that 74% of community colleges report
having veteran services offices, which has increased from 49% in 2009 (McBain et. al., 2012).
Literature also suggests institutions create a one-stop location as a best practice and found that
veteran students ranked the one-stop center as the most helpful service veteran students could
receive on campus (Ahern, Foster, and Head, 2015). It is important for student affairs
professionals to be familiar with the benefits and services provided to veteran students in order to
offer them consistent information and support as they begin college or reenter post-secondary
education.
Transitional Programming
Our second recommendation is for SCC to provide transitional programming for veteran
students. On top of their transition into the role of a student, veteran students are already
experiencing a transition out of military life and into civilian life. 44% of veteran students
described the transition to civilian life as difficult (The Pew Research Center, 2011). Veteran
students not only face the challenge of transitioning into the civilian culture, but they are more
likely to be non-traditional students with the average age of thirty-three and are also more likely
to be first generation college students who do not have historical knowledge of academic culture
(Whiteman, Barry, Mroczek, & MacDermid Wadsworth, 2013; Kim & Cole, 2013). Wheeler
(2014) found that veteran students expressed feelings of isolation from other students and felt
few people on campus understood their experience. Wheeler (2014) recommends a specific
orientation be implemented for veteran students. The orientation would include sections to cover
veterans benefits, financial aid, academic programs, and campus services. An orientation like
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this does not currently exist at SCC; we echo the recommendation of our research and suggest
Building Community
Building community is our third recommendation to improve the veteran student experience at
SCC. Currently, SCC has a space designated for veteran students, however this recommendation
will provide the institution with tools on how to best utilize the veteran lounge and the Student
Heineman (2016) recommends the veterans lounge be utilized for social and academic
activities for veteran students. Partnerships across an institution, as well as partnerships with
veteran students have shown to be important for student success (Astin, 1999). Perksy and Oliver
(2010) recommend that institutions create programming and offer opportunities for veteran
students in leadership roles. The SVA student organization on campus is a great start to providing
veteran students leadership opportunities at SCC. To implement this best practice it would be
great to see the SVA student organization work with other student groups across campus to feel
invested in the campus experience. From our interactions with campus stakeholders and on-
campus observations, it is clear to see how additional resources would greatly benefit the veteran
Coordinating efforts across campus will not only provide cohesive information as veteran
students enter SCC but it will also foster a welcoming and active veteran community on campus.
Literature supports our recommendations to train student affairs practitioners, create transitional
Our research, observations, and interviews led us to three key recommendations for ways
that Seattle Central College can improve equity and access for Dreamer students at their
institution.
program which pays second-year Dreamer students to be leaders in an ongoing integrated first-
Looking at the research about Dreamer students, we found that they most commonly
attend community colleges part-time, and that part-time attendance is associated with low rates
of degree completion and/or transfer (Darolia & Potochnick, 2015, Conger & Chellman, 2013).
We also found that, like many students of low socioeconomic status, undocumented students
frequently enroll part-time because they have to work while in school for financial reasons
because most cannot work legally (depending on DACA status), so these students may be
especially reluctant to jeopardize their jobs in order to attend school. Seattle Central College
could make a significant step toward equity for these students by offering them legal, reliable,
on-campus work-study employment. For these employed students, financial strain could be
increase. Being employed by the institution would also strengthen their connection to faculty
and staff members with whom they work, which educational researchers have long known is a
critical factor in improving student success and persistence. Additionally, the prospect of
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persist through their first year, getting them past the 45-credit tipping point beyond which
For the first-year Dreamer mentees, this program could address many critical goals.
First, the peer mentor is a safe, caring contact at the school who understands the undocumented
immigrant student experience, something which both our research and interviews revealed as a
key priority for SCC (Orozco, Alvarez, & Gutkin, 2010). In addition, they can offer
knowledgeable guidance about SCC resources, staff, policies, programs, and services, helping
Dreamer students connect with what the college has to offer while reducing anxiety and
intimidation which these students often feel when dealing with administrative officials (Casey &
Larsen, 2015). Further, the first-year Dreamer cohort offers immediate social and cultural
community, both among the first-year students and between the mentors and mentees. This
offers a potentially transformative network of relationships for Dreamer students, affirming and
success, and opening the door to leadership and involvement for students who are so often
marginalized. Because approximately 80% of undocumented students are Latino (Darolia &
Potochnick, 2015), and Latino students make up just 11% of the student body at SCC (Facts and
Figures, 2016), connecting to cultural community is a key factor in these students sense of
belonging at SCC. Research shows Latino students often perceive the institutional climate at
their community colleges to be ignorant or even hostile toward their culture, which presents a
cultural diversity programming at SCC in our site visits, but we also observed a low level of
institutional support for cultural student organizations. Formalizing a structure through which
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Dreamer students can find and share cultural community at SCC represents a significant step
with peers and with the college, this program would also contribute to increased persistence,
higher GPAs, and better graduation and transfer rates among the Dreamer student mentees.
Following the LaGuardia Community College model (Barefoot, Arcario, & Guzman, 2011), the
activities led by the mentors with college-success skills teaching by faculty. It would also
incorporate academic advising about majors and transfer pathways, as well as career counseling
year academies organized around different academic disciplines, we recommend at least two
Dreamer cohorts: one linked to the I-BEST program geared toward students pursuing
developmental education and workforce training, and one geared toward students pursuing
professional and transfer degrees. Our recommended program, however, unlike La Guardias,
would be a required 1-credit course, ensuring maximum participation by students (Cohen, 2013)
and establishing its legitimacy at SCC as both a student life program and a core component of
the curriculum. Our interview with Tina Young revealed that SCC already has a precedent for
collaboration between student affairs and academic affairs on Dreamer student initiatives, so this
Tina Young cited a lack of funding for Dreamer services as a key limitation at SCC. We
recommend a model similar to the Longhorn Dreamers Project at Univeristy of Texas at Austin,
where funding for Dreamer student services are part of the budget and scope of their
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International Student Center (Gildersleeve & Vigil, 2015). SCCs International Education
immigration status, so it could be a suitable sponsor for a new Dreamer student program.
It is clear that with the myriad of laws affecting undocumented immigrant students both
state and federal, with changing policies and newly-emerging best practices for how to serve
them, and with a unique set of barriers hindering their access and success in college, Dreamer
students warrant support staff who are trained to work specifically with them. SCC has advisors
who work specifically with international students, as well as advisors dedicated solely to veteran
students; Dreamer students similarly require unique advising related to eligibility for financial
aid benefits, understanding immigration status and legal employment options, and making
successful transitions both into and out of college. When speaking about serving undocumented
students in the financial aid office at SCC, interviewee Tina Young said things like, Were still
trying to figure out [tuition rates for DACA-eligible out-of-state students], and Were learning
things all the time. While these efforts are admirable, research shows that financial need is the
most significant barrier to college access for undocumented students (Kim & Chambers, 2015),
so improving clarity of knowledge and accuracy of advising in the financial aid office would be a
Research also shows that many Dreamer students are not well-prepared for the academic
challenges of college coursework (Teranishi, Suarez-Orozco, C., & Suarez-Orozco, M., 2011)
SEATTLE CENTRAL COLLEGE GROUP 22
(McDonald, Calderone, Bergman, & Boyd, 2016), so academic support services are critical to
retaining these students. SCC has a renowned TRiO office which provides academic support
program, Dreamer students are not eligible for their services. SCC should lead the way in
uniting community colleges across Washington to lobby the state legislature to provide matching
funding for academic support staff for Washingtons Dreamer students. We know from our
research that Washington has a growing undocumented student population, and Washingtons
lawmakers have been supportive of educational opportunity for these students, granting
Dreamers in-state tuition rates and access to state financial aid in recent years. Since community
colleges enroll more Dreamer students than other higher education institutions (Valenzuela, W.
Perez, I. Perez, Montiel, & Chapparo, 2015), community colleges like SCC must advocate for
number one challenge in effectively meeting these students needs. She said it would be really
wonderful if the Multicultural Services Office could have a staff person who is trained to work
specifically with Dreamers, as well as someone in the advising center and the financial aid office.
So we echo her wishes and recommend SCC make the necessary shifts in job descriptions
and/or create the new positions to put these Dreamer student services professionals in place.
increase and strengthen their partnerships with relevant external organizations and institutions.
Specifically, SCC should partner with Latino immigrant advocacy organizations, with local high
Writing about educational access for Dreamer students in a Washington State Board of
With such momentum and organization already in place in the community, it makes sense
for the community colleges to collaborate with these organizations in their outreach efforts to
reach Dreamer students. Gonzales & Ruiz noted a troubling lack of information about college
options for Dreamers in the Washington high schools they studied (2014), so it is imperative that
community colleges work with the high school counselors to bring these workshops and
informational resources into that setting, where prospective college students will be most likely
to connect with them. Tina Young spoke about a collaborative WASFA Workshop that SCC
hosted, which she described as a success SCC was very proud of. This is a promising start, and a
good example of how community organizations can help the college connect more effectively
We know that 61% of Washingtons Latino students in higher education are enrolled in
community colleges, and we also know that Latino students who start at a community college
transfer to four-year universities at lower rates (Contreras, 2013), so we see a need for stronger
partnerships between the community colleges and the four-year universities to improve transfer
rates. Dreamer students at SCC would be especially well-served, for example, if SCCs financial
aid counselors could help them create a financial plan which utilizes all their available state aid
for both the completion of an Associates degree as well as completion of a Bachelors degree at
the University of Washington (UW). Academic advisors at SCC also should be able to
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knowledgeably guide students toward classes that will transfer and count toward an eventual
Bachelors degree, knowledge which requires good communication with advising staff at local 4-
year schools. Because UW is the nearest 4-year state university to SCC, and because they are
well-resourced for diversity outreach efforts, it makes sense for SCC to reach out and work with
them to ensure that Dreamer students at SCC are well-informed about what options and what
support they would have at UW as transfer students. Tina Young spoke optimistically about
SCCs new president, Sheila Edwards-Lange, and how she might direct more resources toward
services for Dreamer students at SCC. Strengthening SCCs partnership with UWs Office of
Minority Affairs and Diversity would seem to be a priority she would support, and it is one that
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SEATTLE CENTRAL COLLEGE GROUP 29
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SEATTLE CENTRAL COLLEGE GROUP 30
Elizabeth April 15, 2016; 1:15- Veterans Lounge, Financial Aid Office area
Weaver 2:15pm
Rosie Sabaric April 14, 2016 12:00- Library/Tutoring Center, Enrollment Services,
1:00pm Student Activities
Appendix B: Interviews
Interviewer Date/Time Interviewee Interviewee Current Position Stakeholder
Name of Interview Name Name Group
(Actual) (Pseudonym)
Lindsey May 4th, Antonio Diaz Did not chose Veterans Affairs Administrator
2016 at to list one Program
10:00 am Coordinator