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Sl # Functional Areas

1 FAQ
2 Scope
3 Landscape
4 Wintel
5 Backup
6 SQL Database
7 Exchange
8 Oracle
9 UNIX
10 Network
11 Storage
12 Citrix
13 Vmware
14 Middleware
15 EUC

Sl # Amendment Date
1
2
3
4
5 18/12/2013

6 20/12/2013

7 24/12/13
8 24/12/13
9 41638
10 41712

11 41743
Amendment History
Policy Version Author Approved By
1
1.1
1.2
1.3
1.4 Nishant Gautam Premchand Ryali

Nishant Gautam / WT
1.5 Completence team Premchand Ryali

Nishant Gautam / WT
Completence team /
1.6 Giri / Praveen Premchand Ryali
1.7 Vidhya Chakravarthy Premchand Ryali
1.8 Vidhya Chakravarthy Premchand Ryali
1.9 Arun Premchand Ryali

2.6 Arun/supraja Premchand Ryali


Nature of Changes

New Activites added to all domains

1. Category ,Sub-Category and Level column added.


2.Windows, Exchange, Lotus Notes, Citrix, VMware,
Network domains added

Backup, Unix, Storage, SQL and Oracle domains


completed
Trouble Shooting colomun is removed
Two columns with out heading is removed from Unix
and Oracle domain sheets
Changes in the Activity List

Added EUC sheet


Revised storage and backup sheet
Added few use cases in Linux sheet
Removed Red values in all the sheets
SL # FAQ
1 Q:
A:
2 Q:
A:
3 Q:
A:
4 Q:
A:
5 Q:
A:

6 Q:
A:
7 Q:
A:
8 Q:
A:
9 Q:
A:
10 Q:
A:
11 Q:
A:
FAQ
Should I give the info like whether the activity is automated or not?
Yes. You need to choose an option from the dropdown.
Should I give the frequency of the activities performed?
Yes. You need to provide the frequency on monthly basis
Should I provide the time taken for each activity?
Yes. You need to provide the approximate time taken for the activity (Column J & K)
What are the values in Red mentioned in the template?
Those are dummy values for your reference.
What is the difference between Automated - EMS & Automated - Custom Script?
Automated - EMS : Activity which are automated using any monitoring tool
Automated - Custom Script : Activity performed using a custom script which was in house develop
Should I enter the actual value in Red?
No. You should use the color Black when you enter the actual value.
Who has to fill the template?
The PM/Domain Lead has to fill their respective account
Which are the columns the PM has to fill?
Columns I, J & K
What if the activity we performed is not listed in the template?
Respective PM can add those activities in Column E and fill the columns I, J & K.
What should I enter in in Scope sheet
Please update with all your infra details to get more in site of infra that you manage
Who are using this template?
This template is used across all verticals / organizations.
Legends
Automated - EMS
Automated - Custom Script
Not Automated
N/A
Not Possible
New requirement to automation
Please specify the key technologies in scope for the opportunity (i.e.
Enterprise Applications, Batch A

Type Applicable (Y/N) ?


Voice Network

Data Network

Storage

Backup

Operating System Management

Database Management

Middelware Management

Batch Management

Commercial Applications

Enterprise Applications

Custom Applications

ITIL Are
Process Areas In scope (Yes/No) ?
Event Management Yes / No
Incident Management Yes / No
Request Management Yes / No
Problem Management Yes / No
Change Management Yes / No
Performance Management Yes / No
pe for the opportunity (i.e. Network, Storage, System, Database, Middleware, Commercial Applicati
rprise Applications, Batch Applications, Custom Applications, etc)

Description (Sample provided below)

IPT support around Cisco Call Manager for SAMPLE IMS ENGAGEMENT

Network Management of Cisco Routers, Switches, Load Balancers, Firewalls for SAMPLE IMS ENGAGEM

Management of EMC Storage Array - VMAX, VNX, Vblock

Manage NetBackup jobs - Symantec Netbackup, EMC Networker, Data Domain


Management of Unix (HP Unix including HP Serviceguard & Linux including Linux Clusters) and Window
cluster services) servers Virtualized with VMWare, Citrix, HP Blades
Management of Oracle, MSSQL, DB2 and Sybase databases
Management of WebLogic, WebSphere Application Servers, MQ Message Bus , Tuxedo, etc for SAMPLE
ENGAGEMENT
Management Autosys, Tivoli Workflow Manager, etc SAMPLE IMS ENGAGEMENT

Management of SharePoint, Exchange, Tivoli monitoring software -configuration & maintenance

Management of PeopleSoft, Oracle Financials, SAP, JD Edwards, etc for SAMPLE IMS ENGAGEMENT

Management of custom trading, content management, and publishing applications for SAMPLE IMS
ENGAGEMENT

ITIL Areas in Scope


Ticketing Volume/ month
Please provide device and software counts for the in scope customer environ

Type

Database

Middleware Applications

Storage

Unix

Wintel

Messaging

Type

Monitoring

Ticketing
CMDB
Alert Monitoring
Application Monitoring
To be filled by Wipro's support team
Note: Data in RED font is dummy/sample
Data
and software counts for the in scope customer environment where available.

Device (Sample provided below) Count


Oracle 10g R2(10.2.0.5) 59
SQL Server 2008 R2 Enterprise SP1 & SQL Server
375 databases & 26 Instances
2005 Enterprise SP3
WMB/MQ, WBIA Adapter Connectors, Apache 4
DS 8K, SVC, SAN Switch, V7K 11
TSM DB2 Server (TSM 6.2), Various client
3
(DB,Windows,AIX)
HMC Intel X series 7042-CR6 4
IMB Power VM VIO (IBM Power 7) 12
Lpars (IBM Power 7) 250
AIX 5.3 226
AIX 6.1 4
VIOS 12
HMC 7760 4
Ubuntu 10.04.4 4
Cisco Router XXXX NA
IBM Chassis 9
Windows Server 2003 420
Wondows Server 2008 494
Oracle 11i Database NA
MS SQL Database 2
IBM Blade Servers 65
MS Exchange 11
Lotus Notes 3

Existing Tool (Sample provided below)

I2MP,Virtual Center,Blade Center,Scripts,BPPM,TPC

I2MP,Remedy
I2MP
BPPM Alert Monitoring
Scripts
Sl # Category Sub-Category

1 Windows Server Server Monitoring


2 Windows Server Server Monitoring
3 Windows Server Server Monitoring
4 Windows Server Server Monitoring
5 Windows Server Server Monitoring
6 Windows Server Server Monitoring
7 Windows Server Server Monitoring
8 Windows Server Server Monitoring
9 Windows Server Server Monitoring
10 Windows Server Server Monitoring
11 Windows Server Server Monitoring
12 Windows Server Server Monitoring
13 Windows Server Server Monitoring
14 Active Directory AD Monitoring
15 Active Directory AD Services Monitoring
16 Active Directory Troubleshooting
17 Active Directory Troubleshooting
18 Active Directory Troubleshooting
19 Active Directory DC Backup
20 Active Directory Troubleshooting
21 Active Directory DC Monitoring
22 Active Directory DC Monitoring
23 Windows Server Monioting
24 Windows Server Monioting
25 Windows Server Monioting
26 Windows Server Monioting
27 Active Directory AD administraion
28 Active Directory Monioting
29 Active Directory AD Reports
30 Windows Server Patch Management
31 Active Directory AD Reports
32 Active Directory Monioting
33 Active Directory AD Reports
34 Active Directory AD Reports
35 Active Directory AD Reports
36 Windows Server Monioting
37 Windows Server Perfromance Management
38 Windows Server Perfromance Management
39 Windows Server monitoring
40 Windows Server Patch Management
41 Windows Server Performance Management
42 Windows Server Performance Management
43 Windows Server Password Management
44 Windows Server Performance Management
45 Windows Server Performance Management
46 Windows Server Performance Management
47 Windows Server Performance Management
48 Windows Server Performance Management
49 Windows Server Performance Management
50 Windows Server Performance Management
51 Windows Server Performance Management
52 Windows Server Performance Management
53 Windows Server Windows Services Administration
54 Windows Server Windows Services Administration
55 Windows Server Windows Services Administration
56 Active Directory AD User & Group Account Management
57 Active Directory AD User & Group Account Management
58 Active Directory AD User & Group Account Management
59 Active Directory AD User & Group Account Management
60 Active Directory AD User & Group Account Management
61 Active Directory AD User & Group Account Management
62 Windows Server AD User & Group Account Management
63 Active Directory AD User & Group Account Management
64 Active Directory Computer Account Management
65 Active Directory Domain Controller Deployment
66 Active Directory AD Trust Administration
67 Active Directory AD Sites & Services Administration
68 Active Directory AD Sites & Services Administration
69 Active Directory AD Domain administration
70 Active Directory AD Domain administration
71 Active Directory AD Domain administration
72 Active Directory AD User & Group Account Management
73 Active Directory AD User & Group Account Management
74 Active Directory Group Policy
75 Active Directory Active Directory Schema Management
76 Active Directory AD Forest administration
77 Active Directory Monitoring DC's
78 Windows Server Performance Management
79 Active Directory Monitoring AD
80 Windows Server Trouble shooting
81 Windows Server Windows Network
82 Windows Server Windows Network
83 Windows Server Windows Network
84 Windows Server Treminal Services
85 Windows Server Services Administration
86 Windows Server Windows Services Administration
87 Windows Server Windows Services Administration
88 Windows Server Windows Services Administration
89 Windows Server Windows Services Administration
90 Windows Server Printer Administration
91 Windows Server Printer Administration
92 Windows Server Windows Services Administration
93 Windows Server Windows Services Administration
94 Windows Server Windows Services Administration
95 Windows Server Windows Services Administration
96 Windows Server Windows Services Administration
97 Windows Server Windows Services Administration
98 Windows Server Windows Services Administration
99 Active Directory AD Reports
100 Active Directory AD Database Administration
101 Active Directory AD Database Administration
102 Active Directory AD Administration
103 Windows Server Disk Management
104 Windows Server Disk Management
105 Windows Server Disk Management
106 Windows Server Shared resources
107 Windows Server License
108 Windows Server Trouble shooting
109 Windows Server Trouble shooting
110 Windows Server Trouble shooting
111 Windows Server Hardware
112 Windows Server Hadware
113 Windows Server Patch Management
114 Windows Server Patch Management
115 Active Directory AD Deployment
116 Active Directory AD Deployment
117 Active Directory AD Deployment
118 Active Directory AD Deployment
119 Active Directory AD Deployment
120 Active Directory AD Deployment
121 Active Directory AD Administration
122 Active Directory AD Administration
123 Active Directory AD Administration
124 Active Directory AD Administration
125 Active Directory AD Administration
126 Active Directory AD Administration
127 Active Directory AD Administration
128 Active Directory AD Administration
129 Active Directory AD Administration
130 Active Directory AD Administration
131 Active Directory AD Administration
132 Active Directory AD database Administration
133 Active Directory AD database Administration
134 Active Directory AD database Administration
135 Active Directory AD database Administration
136 Active Directory AD database Administration
137 Active Directory AD Administration
138 Active Directory AD Administration
139 Windows Server Windows Server Administration
140 Active Directory AD Administration
141 Windows Server Windows Server Administration
142 Windows Server Windows Server Administration
143 Active Directory AD Deployment
144 Active Directory AD Deployment
145 Active Directory AD Deployment
146 Active Directory AD Deployment
147 Active Directory AD Deployment
148 Active Directory Active Directory Trust Administration
149 Active Directory Active Directory Trust Administration
150 Active Directory Active Directory Trust Administration
151 Active Directory Active Directory Trust Administration
152 Active Directory AD Sites & Services administration
153 Active Directory AD Sites & Services administration
154 Active Directory AD Sites & Services administration
155 Active Directory AD Sites & Services administration
156 Active Directory AD Sites & Services administration
157 Active Directory AD Sites & Services administration
158 Active Directory AD Sites & Services administration
159 Active Directory AD Design
160 Windows Server Server Build
161 Windows Server Backup & Restore Management
162 Windows Server Backup & Restore Management
163 Windows Server Backup & Restore Management
164 Active Directory Ad Database Management
165 Windows Server Backup & Restore Management
166 Windows Server Backup & Restore Management
167 Windows Server Backup & Restore Management
168 Active Directory Backup & Restore Management
169 Active Directory Backup & Restore Management
170 Windows Server Backup & Restore Management
171 Windows Server Server Management
172 Windows Server Server Management
173 Windows Server Server Management
Activity

Server Availability Monitoring


CPU Monitoring
Memory Monitoring
Monitoring Server Disk space
Cluster failovers Monitoring
System log status (Error, Event viewer etc.)
File system & disk quota status
Print Queue Monitoring
Monitoring of clusters
Monitor servers historical performance and capacity trend
Monitor Event logs (System, Security, Application, etc...)
Server Hardware monitoring
Antivirus status check Server
All new alerts for each domain controller should be examined
Services Monitoring (FRS, Net Logon, KDC, W32Time, and ISMSERV)
Resolve alerts indicating SYSVOL if not shared
Domain controller is not advertising itself
Resolve alerts indicating time synchronization problems
Check for backup job completion on all the domain controllers
Review the alerts pertaining to no GC
Check the status of Domain Controllers
Monitor DC hardware like Memory, CPU, Hard Disk, Mother Board etc.
Monitor Windows 2003,2008,2012 Operating System services
Monitor overall services of Windows 2003,2008,2012 OS
Monitor the network link between the sites and DCs
Monitor the event log for DNS, FRS, WINS, DHCP alerts
Review the Duplicate Service Principal Name Report to list all security principals that have a
service
Monitor principal
the Disk name
space conflict.
of the domain controller
Verify that all domain controllers are running with the same service pack and hot fix patches.
Monitoring for latest service packs and patches
Review the Replication Monitoring Report to verify that replication throughout the forest
occurs
Monitorwithin
Overallacceptable
replicationlimits.
process of Intra-Forest
Review the Active Directory response time reports
Review the domain controller disk space reports
Review all performance related reports.
Enhance the efficiency on monitored services
Adjust performance counter thresholds or disable rules that are not applicable to the
environment
Monitoring fororthreshold
that generate irrelevant
level to alerts.
the required level
Monitor Event logs
Patch Management
Performance Analysis and tuning
Operating system hardening
Admin Password management
Troubleshooting boot up problems
Configuring and Troubleshooting RAID, Mirroring
Disk Space Administration
Event log Analysis
OS Backup/Restoring (Using windows Native tools)
Firmware Upgrade
Cluster Management
Group Policy Management
DHCP Management
Share Folder Management
Scheduled Activities Monitoring
Reports
User Accounts Creation
User Renaming and Deletion
Group Accounts Creation
Group Account Modification
Group Credentials
Assigning and deleting home directories
Service Accounts Administration
User Account Password Reset
Computer Accounts Management
Add / Remove Domain / Domain Controllers
Trusts Administration
Sites And Subnets Administration
Site Links Administration
Renaming the Domains
Re-assignments Of FSMO Roles
Global Catalog Servers
Movement Of Users Between OUs
Organization Units Administration
Group Policy Administration
Modification of Active Directory Schema
Raising the Active Directory Functional Level
Domain Controller OS and Hardware Monitoring
Server Performance, optimization and fine tuning
Server Health Checkup
Domain Controller issues to be resolved with in the time frame
Checking network health
Establishing VPN Connection
IP Security
Terminal Services Connectivity
Certification service
Administering DHCP
Administering DNS Service
Administrating IIS Service
Administering DFS
Publish printer
Administer Domain Printer
Administering RAS service
Administering WINS service
Administering RADIUS Service
Administrating SYSVOL folder
Administrating FTP Servers
Administrating IAS
Administering Remote Desktop
Review all Active Directory reports and adjust thresholds as needed
Perform Active Directory Database compaction
Validating the Active Directory database after compaction
Check the Win32 Time Service manually against atomic source
Create, maintain and delete volumes and directory structures
Controlling the amount of disk space on servers for users
Perform disk space administration to verify, create, or modify user rights
Enabling and disabling shared resources
Software license tracking and reporting.
Troubleshooting boot up problems
Troubleshooting RAID and Mirroring
Hardware breakfix
Firmware Upgrade
Server migraions/Upgrade/Refresh
Obtaining the Patches
Deploying the patch
Validating the installation of Active Directory
Planning and perform Test Migration on ADS
Perform Active Directory post-installation tasks.
Configuring and Establishing the Active Directory
Decommission a domain controller.
Validating the decommission of Domain Controller
Identify the current configuration of a domain controller.
Checking the Domain Controller Configuration with recommendations
Restore the original configuration of a domain controller.
Add the global catalog to a domain controller and verify global catalog readiness.
Remove the global catalog from a domain controller.
Designate operations master roles.
Reduce the workload on a PDC emulator.
Decommission an operations master role holder.
Seize operations master roles.
Choose a standby operations master.
Relocate directory database files.
Return unused disk space from the directory database to the file system.
Speed removal of an expired-tombstone backlog.
Change the space allocated to the Staging Area folder.
Ensure no glitches are present in the space allocated for Staging Area folder
Relocate the Staging Area folder.
Move, Update or Restore SYSVOL manually.
Configure a reliable time source on a computer other than the PDC emulator.
Configure a client to request time from a specific time source.
Optimize the polling interval.
Disable the Windows Time Service.
Maintain the synchronization of Time service
Prepare a domain controller for long disconnection.
Reconnect a long-disconnected domain controller.
Remove lingering objects from an outdated writable domain controller.
Ensure all the outdated domain controllers are removed completely
Remove lingering objects from a global catalog server.
Create an external trust (between a Windows 2003 domain and or between domains in
different forests). trust.
Create a shortcut
Remove a manually created trust.
Prevent unauthorized privilege .
Add a new site.
Add a subnet to the network.
Link sites for replication.
Change site link properties.
Move a domain controller to a different site.
Ensuring the domain controller is moved completely
Remove a site.
Designing Active Directory.
Install or upgrade operating system
Establish backup schedule for performance of daily, weekly, and monthly backup functions
for data andActive
Scheduling software maintained
Directory on servers
Services Backup
Backup Of Active Directory To media (Tapes/Library)
AD Database integrity Check
Validation of completed and intended Backup
AD-Hoc Restoration Of Active Directory Backup
Restoration Drills Of Active Directory Backup
Perform a non-authoritative restore.
Perform an authoritative restore of a subtree or leaf object.
Restore a domain controller through reinstallation and subsequent restore from backup.
Process Restart
Server Restart
Service Restart
Level
Monitoring L1-Mandatory
Automation Status
/Management L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L2
Monitoring L1
Monitoring L2
Monitoring L1
Monitoring L1
Monitoring L2
Monitoring L2
Monitoring L3
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L3
Monitoring L2
Monitoring L1
Monitoring L1
Management L2
Management L2
Management L2
Management L3
Management L2
Management L2
Management L1
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L1
Management L3
Management L1
Management L1
Management L1
Management L1
Management L1
Management L2
Management L2
Management L1
Management L1
Management L2
Management L2
Management L3
Management L2
Management L3
Management L3
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L1
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L1
Management L1
Management L2
Management L2
Management L2
Management L2
Management L1
Management L1
Management L2
Management L1
Management L2
Management L2
Management L2
Management L2
Management L1
Management L3
Management L2
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L2
Management L2
Management L3
Management L2
Management L2
Management L3
Management L3
Management L1
Management L2
Management L2
Management L3
Management L2
Management L3
Management L2
Management L2
Management L2
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L2
Management L3
Management L2
Management L2
Management L3
Management L3
Management L3
Management L2
Management L2
Management L2
Management L3
Management L3
Management L3
Management L2
Management L3
Management L3
Management L3
Management L3
Management L2
Management L2
Management L3
Management L3
Management L3
Management L3
Management L2
Management L3
Management L3
Management L3
Management L2
Management L2
Management L2
Management L1
Management L2
Management L1
Management L1
Management L2
Management L2
Management L2
Management L2
Management L1
Management L1
Management L1
Task Frequency Average Time to
Monthly Effort
(Sl # Times Per Complete Task
(In Minutes)
Month) (Minutes)

10 30 300
Estimated Effort Estimates Reduction Pre-requisite for
Reduction (%) (In Hours) automation, if any
Comments, if any
Sl # Catgory Sub-Category

1 Backup Installation & Configuration


2 Backup Installation & Configuration
3 Backup Installation & Configuration
4 Backup Installation & Configuration
5 Backup Installation & Configuration
6 Backup Backup Administration
7 Backup Installation & Configuration
8 Backup Backup Administration
9 Backup Backup Administration
10 Backup Backup Administration
11 Backup Backup Administration
12 Backup Backup Administration
13 Backup Backup Administration
14 Backup Backup Administration
15 Backup Backup Administration
16 Backup Backup Administration
17 Backup Backup Administration
18 Backup Capacity Management
19 Backup Media Management
20 Backup Capacity Management
21 Backup Capacity Management
22 Backup Media Management
23 Backup Capacity Management
24 Backup Backup Administration
25 Backup Backup Administration
26 Backup Backup Administration
27 Backup Backup Administration
28 Backup Backup Monitoring
29 Backup Backup Monitoring

30 Backup Backup Administration

31 Backup Backup Administration


32 Backup Backup Administration
33 Backup Backup Administration
34 Backup Backup Administration
35 Backup Backup Administration
36 Backup Performance Management
37 Backup Problem Management
38 Backup Problem Management
39 Backup Problem Management
40 Backup Problem Management
41 Backup Problem Management
42 Backup Backup Administration
43 Backup Backup Administration
44 Backup Problem Management
45 Backup Problem Management
46 Backup Backup Administration
47 Backup Backup Administration
48 Backup Backup Administration
49 Backup Backup Administration
50 Backup Media management
51 Backup Backup Monitoring
52 Backup Backup Monitoring
53 Backup Backup Monitoring

54 Backup Backup Monitoring

55 Backup Tape Moniroting


56 Backup Expiration
57 Backup Tape Management
Activity

backup software installations


upgrade installations
update product license
installing / updating device drivers for backup drives
additional backup product installations
drive configuration
backup policy / jobs configuration
tape library configuration
disk pool configuration
catalog backup configuration
device configuration
media pool configuration
DB volume configuration
Advanced disk storage (disk backup) server configuration
Adding / changing VTL device configurations
License management
analyze patch requests and apply patches
notify patch upgrades and requests
drive usage planning
media usage planning
forecasting backup data
estimation of backup media
backup media rotation (scratch tapes) planning
backup trend analysis
schedule disk backups
schedule backup to tape
schedule ad-hoc backup
schedule data archiving
start , stop, hold, rerun backups

Backup Reporting

manage backup overrun


manage backup overflow
perform periodic drive cleaning / maintenance
add / remove client node to backup schedules
Performance review and performance tuning of backups
load balancing between backup drives
backup drive performance analysis
recording events and documenting

anayze backup and fix backup problems


replicate problem on test environments
backup logs analysis
perform RCA for backup issue
freezing media / downingdrives
stopping and restarting the device daemon / services
fixing backup database / catalog problems
verifying backup data availability for restore
locate and recall media
setup restore jobs and schedule
validate restored data
loading / unloading media
24X7 proactive backup monitoring
rerun failed backups
performing manual backups
Health Check up

To check Tape drive status


Tape Expiration
Tape Load
Level
L1-Mandatory
Monitoring / Management Automation Status
L2-Desirable
L3-Premium
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L2
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L2
Management L2
Management L2
Management L2
Management L1
Management L1

Management L2

Automated - Custom Script


Management L2
Management L1
Management L1
Management L3
Management L3
Management L3
Management L2
Management L2 Automated - EMS
Management L2
Management L2
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L1
Management L1
Management L1 Automated - EMS
Management L1
Management L1

Management L1

Automated - Custom Script


Management L1 Automated - Custom Script
Management L1 Automated - Custom Script
Management L1 Automated - Custom Script
Task Frequency Average Time to
Monthly Effort
(Sl # Times Per Complete Task
(In Minutes)
Month) (Minutes)

10 30 300
Whether Task Can be
Estimated Effort Estimates Reduction
Automated
Reduction (%) (In Hours)
(Yes/No/Partial)
Pre-requisite for
Products
automation, if any

Symantec Net-
Backup, EMC Legato
Networker,
Symantec Backup
EXEC,HPDP / TSM
TSM
TSM
TSM
Netbackup
Comments, if any

Portal is developed to fetch backup status


details Custom scripts
Can be done through Log File monitoring

Can be done through Log File monitoring

To check TSM application and daily acivities like


Free Tape , DB Utilization,Schedule error , Tape
error , backup summary
Sl # Category

1 DB/Instance Monitoring
2 DB/Instance
3 DB/Instance Monitoring
4 DB/Instance
5 DB/Instance Monitoring
6 DB/Instance Monitoring
7 DB/Instance Monitoring
8 DB/Instance Monitoring
9 DB/Instance Monitoring
10 DB/Instance Monitoring
11 DB/Instance Monitoring
12 DB/Instance Monitoring
13 Event and Fault Management
14 Contigency Planning
15 Contigency Planning
16 Database Management
17 Database Management
18 Database Management
19 Database Management
20 Patch Management
21 Patch Management
22 Security
23 Security
24 Security
25 Capacity Management
26 Security
27 Database Management
28 Database Management
29 Database Management
30 Patch Management
31 Contigency Planning
32 Capacity Management
33 Database Management
34 Database Management
35 Database Management
36 Capacity Management
37 Performance Best Practices
38 Performance Best Practices
39 Performance Best Practices
40 Performance Best Practices
41 Contigency Planning
42 Contigency Planning
43 DB/Instance Monitoring
44 Database Management
45 DB/Instance Monitoring
46 Database Management
47 Windows Server
48 Windows Server
49 Windows Server
Sub-Category

Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
Monitoring
High Avaibility/Disaster Recovery
High Avaibility/Disaster Recovery
Maintenance
Migration
Cloning
Cloning
Patching
Patching
Access Management
Access Management
Access Management
Sizing
Access Management
Routine Activity Automation
Routine Activity Automation
Routine Activity Automation
Patching
High Avaibility/Disaster Recovery
Sizing
Maintenance
Maintenance
Maintenance
Baselining
Performance Management
Performance Management
Performance Management
Performance Management
Database Backup
Database Backup
Monitoring
Cloning
Monitoring
Maintenance
Server Management
Server Management
Server Management
Activity

Database instance availability


Session monitoring
Query/Transaction monitoring
Log monitoring (Alert log/ Transaction log/Trace file,Clusterware/RAC Nodes log)
Lock and latch monitoring
Tablespace/ Data file growth and fragmentation monitoring
Memory and Cache monitoring
Job Monitoring and Purging Job History
Golden Gate/Replication/Stand By Monitoring
Object monitoring
Database Object Performance/ Monitor
Backup monitoring
Alert Monitoring
Backup/recovery configurations
HA configuration implementation (Instance Load-balancing, cluster maintenance)
Database startup/shutdown
Database moves (Host to Host)
Database copies/Refresh (Prod to Dev, QA)
Database Refresh (Partial)
Database upgrades-minor
Database Upgrades- major
User creation/deletion
Developer/End User Access and Privileges
Administer Database Object Privileges
Manage Quota Allocation
Create/Maintain/Execute Public DBMS Objects
Script execution (DTS/BCP/T-SQL/PLSQL/SQL PL)
Job Scheduling
DTS/BCP/T-SQL script creation
Patch Rollout
Replication setup and troubleshooting
Log-Shipping
Database/Memoryconfiguration
sizing
Database Mirroring configuration
Consistency Checking(DBCC) , Fragmentation management
Index Rebuild
Tempdb
Database statistics collection
DB Performance Monitor/Tuning reports
Parameter tuning
I/O tuning
Query tuning
Taking database & Transaction log backup
Full, Differential, Log, File group backup scripts
Backup success/failure monitoring
Database Restore
Database Health Checkup
Log files trimming / management
Memory and Cache monitoring
Replication/ Stand By Monitoring
Replication setup and troubleshooting
Level
L1-Mandatory
Monitoring / Management
L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Management L2
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L1
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L2
Management L2
Management L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L2
Monitoring L1
Monitoring L2/L3
Monitoring L1
Management L2
Management L1
Management L1
Management L1
Task Frequency Average Time to
Automation Status (Sl # Times Per Complete Task
Month) (Minutes)

10 30
Monthly Effort Estimated Effort Estimates Reduction Pre-requisite for
(In Minutes) Reduction (%) (In Hours) automation, if any

300
Comments, if any

Monitor the database availability every 5 mins


Monitor the session connected for longer duration every 30 mins
Monitor the long running query every 30 mins
For any ORA- error
For any deadlock or blocker session
Sl # Category Sub-Category

1 Messaging Monitoring
2 Messaging Monitoring
3 Messaging Monitoring
4 Messaging Monitoring
5 Messaging Monitoring
6 Messaging Monitoring
7 Messaging Monitoring
8 Messaging Monitoring
9 Messaging Monitoring
10 Messaging Monitoring
11 Messaging Monitoring
12 Messaging Monitoring
13 Messaging Monitoring
14 Messaging Monitoring
15 Messaging Administration
16 Messaging Administration
17 Messaging Administration
18 Messaging Administration
19 Messaging Administration
20 Messaging Administration
21 Messaging Administration
22 Messaging Administration
23 Messaging Administration
24 Messaging Administration
25 Messaging Administration
26 Messaging Administration
27 Messaging Administration
28 Messaging Administration
29 Messaging Administration
30 Messaging Administration
31 Messaging Administration
32 Messaging Administration
33 Messaging Administration
34 Messaging Administration
35 Messaging Administration
36 Messaging Administration
37 Messaging Administration
38 Messaging Administration
39 Messaging Administration
40 Messaging Administration
41 Messaging Administration
42 Messaging Administration
43 Messaging Administration
44 Messaging Administration
45 Messaging Administration
46 Messaging Administration
47 Messaging Administration
48 Messaging Public Folder
49 Messaging Administration
50 Messaging Administration
51 Messaging Administration
52 Messaging Cluster Administraion
53 Messaging Administration
54 Messaging Administration
55 Messaging Patch Management
56 Messaging Administration
57 Messaging Projects
58 Messaging Administration
59 Messaging Administration
60 Messaging Administration
61 Messaging Mailbox Administration
62 Messaging Mailbox Administration
63 Messaging Public Folder Administration
64 Messaging Mailbox Administration
65 Messaging Mailbox Administration
66 Messaging Mailbox Administration
67 Messaging Mailbox Administration
68 Messaging Mailbox Administration
69 Messaging Monitoring
70 Messaging Public Folder Administration
71 Messaging Antivirus Administration
72 Messaging Black Berry Administration
73 Messaging Mailbox Administration
74 Messaging System Administration
75 Messaging Patch Management
76 Messaging System Administration
77 Messaging System Administration
78 Messaging System Administration
79 Messaging System Administration
80 Messaging System Administration
81 Messaging System Administration
82 Messaging System Administration
83 Messaging System Administration
84 Messaging System Administration
85 Messaging System Administration
86 Messaging Troubleshooting
87 Messaging Troubleshooting
88 Messaging Troubleshooting
89 Messaging Troubleshooting
90 Messaging Troubleshooting
91 Messaging Troubleshooting
92 Messaging Troubleshooting
93 Messaging Troubleshooting
94 Messaging Troubleshooting
95 Messaging Troubleshooting
96 Messaging Troubleshooting
97 Messaging Troubleshooting
98 Messaging Troubleshooting
99 Messaging Mailbox Administration
Activity

Check for mail delay - intranet and internet


Mail queue monitor
Virus definition update in the application
manage the filters in the scan engine
Monitoring Exchange Server and it's related Services
Monitoring Daily Exchange Backup
Monitor the Replication of Public Folders
Monitor the Replication of Directory Service
Monitor the Network Performance & Ping Performance on Timely Basis
Monitoring Log Files
Monitor Disk space, Processor Utilization, Network Utilization related to server
Monitor Cluster Servers & Services
Monitoring EmailXtender Service (Journaling, Archiving, Retrieval, Storage, Directory, and
Administrative Services)
Monitoring Exchange Servers\Blackberry servers\fax servers\ Enterprise vault servers.
Installation of FE server
Installation of Mailbox server
Installation of service packs
Installation of hotfixes as per the requirement
Configure database location and transaction log location
Configure delegation for the admin groups
Configure OMA
Configure OWA
Configure protocol log path
Configure Public folders
Configure required registry settings
Configure RPC^HTTPS
Configure Stores and Storage groups
Configure Tracking log path
Create routing groups and connectors
Create recipient policies and recipient update services
Create system policies
Secure Exchange server
ConfigureModification
Creation, backup for exchange server
and Deletion a new and Existing mailbox, GAL Update/ Modification,
Mailbox Movement
Check for database size, Check for Tracking log, transaction logs and its size
Integrity checks of database
Creation of public folders
delegation of permission to public folders
managing the security groups for public folders
manage system folders and PF replication
Work on the backup failures
Troubleshooting mail routing problems
Troubleshooting database errors
Troubleshooting PF related replication errors
Troubleshooting address list related errors
Defining the E Mail Policy
Implementation of Mail Aging Policy / E Mail Policy
Public Folder Maintenance (Defining Hierarchy)
Define the Time Schedule of Replication
Analyzing Log Files
Calendar and free busy schedule issues.
Move Exchange Cluster Resources
Message Tracking on SendMail Gateway and Exchange
Exchange server administration, troubleshooting and application break fix support
SMTP Gateway administration (Send mail)
Performance Tuning
Security Audit on Mail Server.
Rebuilding / restoration of exchange servers.
MS Cluster Administration
DL Creation, Deletion, Modification
Create/Delete/Modify Permission on Public Folders
Move mailboxes to different Servers
Move User's mailboxes accross different Exchange Org.
Mailbox permission access - Delegate access, permission modification.
Mailbox properties modification
Mailbox size increase
Backup monitoring
Public folder permission management
Antivirus Management / Dat update.
Blackberry account creation, deletion, movement
Enabling mailbox for enterprise vault archival
LCS account creation / deletion /movement.
Domain White listing / Black listing
Calendar Corruption
Mailbox corruption
Mailbox logon problem
Mailbox / mails restore
Problem while accessing public folder
Delay while sending and receiving mails.
Troubleshooting of issues related to Enterprise vault\fax servers
Problem related to accessing / permission on Resource mailbox.
User not receiving encrypted mails.
Users facing problem while Sync handheld device.
Exchange server hardware problem
Anti virus DAT update, Hotfix update
Trouble shooting backup related issues
Trouble shooting mail delivery problem
Trouble shooting cluster related issues.
Users not able to send and receive mails on Blackberry Handheld device.
Exchange Service / server down.
Exchange IS down / corruption
Exchange mail routing problem
Exchange Cluster problem.
Exchange IS restore.
Trouble shooting Queue pile up problem.
Exchange connectivity /Link problem.
Trouble shooting change in Cluster Owner ship
Trouble shooting cluster service and cluster switch over problem
Health Checkup
Level
Monitoring L1-Mandatory
Automation Status
/Administration L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L2
Monitoring L1
Monitoring L1
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2 & L3
Management L3
Management L3
Management L2
Management L3
Management L1
Management L1
Management L1
Management L1
Management L2
Management L1
Management L1
Management L1
Management L1
Management L1
Management L1
Management L1
Management L1
Management L1
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Monitoring L1
Task Frequency Average Time to
Monthly Effort
(Sl # Times Per Complete Task
(In Minutes)
Month) (Minutes)

6 30 180
Estimated Effort Estimates Reduction Pre-requisite for
Reduction (%) (In Hours) automation, if any

0
Comments, if any
Level
L1-
Mandator
y
L2-
Desirable
L3-
Premium

Sl # Category Sub-Category

1 Sustainence Monitoring
2 Sustainence Monitoring
3 Sustainence Monitoring
4 Sustainence Monitoring
5 Sustainence Monitoring
6 Sustainence Monitoring
7 Sustainence Monitoring
8 Sustainence Monitoring
9 Sustainence Monitoring
10 Sustainence Monitoring
11 Sustainence Monitoring
12 Provisioning DB
13 Sustainence Monitoring
14 Sustainence Management
15 Sustainence Capacity Management
16 Sustainence Management
17 Provisioning Configuration
18 Provisioning Configuration
19 Provisioning Configuration
20 Sustainence Management
21 Sustainence Management
22 Provisioning Clone
23 Provisioning Clone
24 Sustainence Patch management
25 Sustainence Patch management
26 Provisioning DB
27 Provisioning DB
28 Sustainence User management
29 Sustainence User management
30 Sustainence User management
31 Sustainence Compliance
32 Sustainence User management
33 Sustainence User management
34 Sustainence Management
35 Sustainence Management
36 Sustainence Management
37 Sustainence User management
38 Sustainence Management
39 Sustainence Patch management
40 Sustainence Management
41 Provisioning Design
42 Sustainence Capacity Management
43 Sustainence Capacity Management
44 Sustainence Capacity Management
45 Sustainence Management
46 Sustainence Management
47 Sustainence Management
48 Sustainence Management
49 Sustainence Management
50 Sustainence Management
51 Sustainence Performance
52 Sustainence Performance
53 Sustainence Performance
54 Sustainence Performance
55 Provisioning Design
56 Provisioning Design
57 Provisioning Design
58 Database Management
59 Database Management
60 Database Provisioning
61 Provisioning Design
62 Sustainence Capacity Management
63 Sustainence Backup
64 Sustainence Backup
65 Sustainence Backup
66 Sustainence Backup
67 Sustainence Space Management
68 Sustainence Space Management
69 Sustainence Space Management
70 Sustainence Capacity Management
71 Sustainence Capacity Management
72 Sustainence Performance
73 Sustainence Replication
74 Sustainence Patch management
75 Sustainence Patch management
76 Sustainence Patch management
77 Sustainence Management
78 Database HA
79 Sustainence Backup
80 Sustainence Backup
81 Sustainence Backup
82 Sustainence Provisioning
83 Sustainence Patch management
Activity

Database instance availability


Session monitoring
Log monitoring (Alert log/ Transaction log/Trace file,Clusterware/RAC Nodes log)
Lock and latch monitoring
Tablespace/ Data file growth and fragmentation monitoring
Memory and Cache monitoring
Job Monitoring and Purging Job History
Replication/ Stand By Monitoring
Object monitoring
Database Object Performance/ Monitor
Backup monitoring
Database Creation
Alert Monitoring
Respond to availability (e.g., DB up/down) events
Respond to capacity (e.g., table/database free space) events
Respond to misc/other database related events (e.g. alert log messages)
Internal parameter configurations
Backup/recovery configurations
HA configuration implementation (Instance Load-balancing, cluster maintenance)
Database startup/shutdown
Database moves (Host to Host)
Database copies/Refresh (Prod to Dev, QA)
Database Refresh (Partial)
Database upgrades-minor
Database Upgrades- major
Database consolidation
Database decommissioning
User creation/deletion
Developer/End User Access and Privileges
Administer Database Object Privileges
Database auditing (compliance reports)
Manage Quota Allocation
Create/Maintain/Execute Public DBMS Objects
Script execution (DTS/BCP/T-SQL/PLSQL/SQL PL)
Job Scheduling
Data Integration Execution (ETL)
Object (Table/index/partition) management
DTS/BCP/T-SQL script creation
Patch Rollout
Replication setup and troubleshooting
DBMS physical design
Metrics collection
Trend Analysis and recommendation
Database/Memory sizing
Consistency Checking(DBCC) , Fragmentation management
Index Rebuild
Tempdb
Database reorganization planning
Database reorganization execution
Database statistics collection
DB Performance Monitor/Tuning reports
Parameter tuning
I/O tuning
Query tuning
HA design
Security Design
Security Implementation
Monitoring and administration Tool selection
Tool evaluation
Database Migration
Logical data modeling
Data Archiving / Purging
Taking database & Transaction log backup
Full, Differential, Log, File group backup scripts
Backup success/failure monitoring
Database Restore
ASM Disk group monitoring
ASM Disk group
Partition Management
CPU
Swap space
Top process
Golden Gate/Standby sync
Exadata firmware (Switch, PDU, Infiniband, Ethernet)
Exadata server patching
Exadata storage
Dataguard SwitchOver/Failover
Business Continuity Plan (BCP/DR)
Datapump (Export/Import)
RAC Voting Disk
Oracle cluster register
OEM Agent installation and addition
OMS configuration and upgrade
Level
L1-Mandatory
Monitoring / Management Automation Status
L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Management L2
Monitoring L1
Management L1/L2
Management L3
Management L2
Management L2
Management L2
Management L2/L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L3
Management L1/L2
Management L2
Management L2
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L2
Management L3
Management L3
Management L2
Management L3
Management L2
Monitoring L1
Management L2
Monitoring L1
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L2
Management L2
Management L3
Management L3
Management L2
Management L2
Management L2
Management L2
Management L1
Management L2
Monitoring L1
Management L2
Management L2
Monitoring L1
Monitoring L1
Monitoring L1
Management L2
Monitoring L1
Management L2
Management L2
Management L3
Management L3
Management L3
Management L2
Management L3
Management L2
Management L2
Task Frequency Average Time to Complete Monthly Effort Estimated Effort
(Sl # Times Per Month) Task (Minutes) (In Minutes) Reduction (%)

10 30 300
Estimates
Pre-requisite for
Reduction Comments, if any
automation, if any
(In Hours)
daily

daily
daily
daily

need basis
backup frequently

need basis
need basis
Sl # Category Sub-Category

1 Unix Monitoring
2 Unix Monitoring
3 Unix Monitoring
4 Unix Monitoring
5 Unix Monitoring
6 Unix Monitoring
7 Unix Monitoring
8 Unix Monitoring
9 Unix Monitoring
10 Unix Monitoring
11 Unix Monitoring
12 Unix Monitoring
13 Unix Monitoring
14 Unix Monitoring
15 Unix Monitoring
16 Unix Installation
17 Unix Installation
18 Unix Installation
19 Unix Installation
20 Unix Installation
21 Unix Installation
22 Unix Installation
23 Unix Installation
24 Unix Installation
25 Unix Installation
26 Unix Management
27 Unix Management
28 Unix Management
29 Unix Performance
30 Unix Troubleshooting
31 Unix Backup & Restore
32 Unix Backup & Restore
33 Unix Installation
34 Unix Management
35 Unix Management
36 Unix Management
37 Unix Management
38 Unix Management
39 Unix Management
40 Unix Management
41 Unix Management
42 Unix Management
43 Unix Management
44 Unix Management
45 Unix Management
46 Unix Management
47 Unix Management
48 Unix Management
49 Unix Troubleshooting
50 Unix Troubleshooting
51 Unix Troubleshooting
52 Unix Management
53 Unix Management
54 Unix Management
55 Unix Management
56 Unix Management
57 Unix Management
58 Unix Management
59 Unix Management
60 Unix Management
61 Unix Management
62 Unix Management
63 Unix Management
64 Unix Management
65 Unix Management
66 Unix Troubleshooting
67 Unix Management
68 Unix Management
69 Unix Management
70 Unix Troubleshooting
71 Unix Management
72 Unix Management
73 Unix Management
74 Unix Management
75 Unix Management
76 Unix Management
77 Unix Management
78 Unix Management
79 Unix Management
80 Unix Management
81 Unix Management
82 Unix Management
83 Unix Management
84 Unix Management
85 Unix Management
86 Unix Management
Activity

Defining indicators to monitor


Defining alert/paging process and procedures
Establishing thresholds and exception reporting
File System administration
Monitor server performance / load
Monitoring Log files (syslog, messages etc.) Errors
Monitoring File Systems & Quotas
Monitoring various Processes (Using ps etc)
Monitor servers historical performance and capacity trend
Monitor NIS , NFS , NTP alerts , Volume manager integrity
Monitoring network performance
Basic application monitoring
Print Queue Monitoring
Monitoring of clusters
Compliance Monitoring
OS & Software Depot Management
Central installation Server setup (Ignite,Jumpstart,NIM)
OS install using Remote server
OS Installation (Cold)
OS Upgrades (Hot)
OS Checklist/verification
OS Patch Acquisition and Testing
OS Patch deployment
Software/Application Deployment
Hardening of servers
Root Passwords management
Access control implementation
Log file administration
OS Performance tuning & management
OS Crash Dump Analysis
Restore from OS backup image
FS level backup and recovery
Hardware Upgrade
Managing core files
H/W Console Administration
Kernel Tuning & Patching
Configuring additional Swap space
Firmware Patch Administration
Server Partition Administration
NIS Administration/configuration
DNS Administration/configuration
DHCP Administration/configuration
LDAP Administration/configuration
NFS Administration
Mail Administration
Virtual hosting
Capacity planning
Scheduled System Activities(e.g. Reboot, Jobs etc.)
System Startup troubleshooting
Actual H/W trouble shooting, break fix maintenance etc
H/W Crash Analysis
Setting up OS disk, Data disk and SAN disk
Disk Layout configuration RAID etc
Cloning & Golden Image creation
Managing disk usage(Cleanup)
Disk Multipathing Administration
Volume manger administration
Automount Administration
Creating File system
Defining Quotas for File systems
File access problems
Spooler Management
Print Queue restoration and Queue corruption
Administering printer queues
Queue migration
Troubleshoot print spooler crash
Controlling FTP server access
Setting up FTP server logins
Administration of FTP Server
Troubleshooting FTP or Telnet accessibility problems(for e.g.: Unavailability of port or port is locked)
Configure network interface card in server
Routing Table Administration
Network Multipathing Administration
Create/delete new User account
Unlock user accounts
Reset password
Modify user account
Manage groups
Manage user account expiry Notification
Cluster implementation
Cluster Administration ( VERITAS / Sun )
HA Cluster Configuration/re-configuration
Cluster troubleshooting
Process Restart
Server Restart
Server Health Checking
Level
L1-Mandatory
Monitoring / Management Automation Status
L2-Desirable
L3-Premium
L3 Monitoring
L3 Monitoring
L3 Monitoring
L2 Monitoring
L3 Monitoring
L1 Monitoring
L1 Monitoring
L1 Monitoring
L3 Monitoring
L1 Monitoring
L3 Monitoring
L1 Monitoring
L1 Monitoring
L1 Monitoring
L1 Monitoring
L2 Management
L3 Management
L2 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L3 Management
L3 Management
L2/L3 Management
L2/L3 Management
Vendor Management
L2/L3/Vendor Management
L2/L3/Vendor Management
L3/Vendor Management
L2/L3 Management
Vendor Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L3 Management
L2/L3 Management
L3 Management
Vendor Management
Vendor Management
L3/Vendor Management
L3/Vendor Management
L3/Vendor Management
L2/L3 Management
L3 Management
L2/L3 Management
L2/L3 Management
L2 Management
L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2/L3 Management
L2 Management
L2 Management
L2 Management
L2 Management
L2 Management
L2/L3 Management
L2/L3 Management
L1/L2 Management
L1 Management
L1 Management
L1 Management
L1 Management
L1 Management
L3/Vendor Management
L3/Vendor Management
L3/Vendor Management
L3/Vendor Management
L1 Management
L1 Management
L1 Monitoring
Average Time to
Task Frequency Monthly Effort Estimated Effort Reduction
Complete Task
(Sl # Times Per Month) (In Minutes) (%)
(Minutes)

10 30 300
Estimates Reduction Pre-requisite for
Comments, if any
(In Hours) automation, if any
Sl # Category Sub-Catagory

1 Monitoring Event and Fault Management


2 Monitoring Event and Fault Management
3 Monitoring Network Links Monitoring
4 Monitoring Network Capacity Management
5 Configuration Device Configuration
6 Patch Management Software Updates
7 Patch Management Software Updates
8 Change Management Device Configuration
9 Configuration Device Configuration
10 Configuration Device Configuration
11 Configuration Device Configuration
12 Monitoring Tool Configuration
13 Patch Management Software Updates
14 Patch Management Software Updates
15 Patch Management Software Updates
16 Backup Device Configuration
17 Configuration Device Configuration
18 Configuration Device Configuration
19 Configuration Device Configuration
20 Configuration Device Configuration
21 Configuration Device Configuration
22 Configuration Device Configuration
23 Configuration Device Configuration
24 Configuration Device Configuration
25 Configuration Device Configuration
26 Patch Management Software Updates
27 Monitoring Device Performance Monitoring
28 Configuration Device Configuration
29 Configuration Device Configuration
30 Monitoring Log Monitoring
31 Monitoring Event and Fault Management
32 Monitoring Event and Fault Management
33 Configuration Device Configuration
34 Configuration Device Configuration
35 Monitoring Event and Fault Management
36 Configuration Device Configuration
37 Configuration Device Configuration
38 Configuration Device Configuration
39 Monitoring Event and Fault Management
40 Configuration Device Configuration
41 Configuration Device Configuration
42 Configuration Device Configuration
Activity

Monitor Network alerts and events console monitoring.


Validating the alerts by manual checks
Monitor bandwidth utilization
Provide proactive inputs and information for capacity and bandwidth requirements based on
trend
Deviceinformation
configuration following the standards
Approve major software/firmware changes
Approve the installation of patches for software/firmware
Validate and approve any configuration changes (for new devices)
Hardware installation
Software installation
Testing the performance after installation
Administration of the network monitoring tool
Software/Firmware upgrades
Hardware upgrades
Network Patching
Backup /Restore configurations
Wireless security SSID/LEAP/WEP/PEAP Config
ACL changes
Password Changes
Interface changes
Routing changes/Route Filters/Route Maps
SNMP changes
Port/interface Resets
Enable/Disable logging
Update Access credentials
IOS upgrades
Network simulation checks
QoS changes
Channelization of bandwidth
Log analysis
Device failures/ troubleshooting
Troubleshooting/Debug Routing changes/Route Filters/Route Maps
Voice port configuration
Analog/IP/Soft phone configuration
Voice port Troubleshooting
Route Plan configurations
Voice Gateway configurations
Voice mail configuration
Voice mail Troubleshooting
Block Calls/Route Calls
Route Plan configurations
Voice Gateway configurations
Level
L1-Mandatory Monitoring /
Applicability
L2-Desirable Management
L3-Premium
Cisco Routers with SNMP V1 and above
Cisco Switches with SNMP V1 and above L1 Monitoring
Cisco Routers with SNMP V1 and above L1 Monitoring
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L1 Monitoring
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L3 Monitoring
Cisco Switches with SNMP V1 and above L2 Monitoring
L3 Management
L3 Management
L3 Management
L2 Management
L2 Management
Cisco Routers with SNMP V1 and above L3 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco Switches with SNMP V1 and above L2 Management
L2 Management
Cisco Routers with SNMP V1 and above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco Switches with SNMP V1 and above
Cisco Routers with SNMP V1 and above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L3 Management
Cisco Switches with SNMP V1 and above
Cisco Routers with SNMP V1 and above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco Switches with SNMP V1 and above L2 Management
L3 Management
Cisco Routers with SNMP V1 and above L3 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L3 Management
Cisco Switches with SNMP V1 and above
Cisco Routers with SNMP V1 and above L3 Management
Cisco
CiscoSwitches withSNMP
Routers with SNMPV1
V1and
andabove
above L2 Management
Cisco Switches with SNMP V1 and above L2 Management
L2 Management
L2 Management
L2 Management
L2 Management
L3 Management
L2 Management
L2 Management
L2 Management
L2 Management
L3 Management
Task Frequency Average Time to
Monthly Effort
Automation Status (Sl # Times Per Complete Task
(In Minutes)
Month) (Minutes)

10 30 300
Estimated Effort Estimates Reduction Pre-requisite for
Reduction (%) (In Hours) automation, if any
Comments, if any
Sl # Catgory Sub-Catgory

1 Storage Installations
2 Storage Installations
3 Storage Installations
4 Storage Troubleshooting
5 Storage Management
6 Storage Troubleshooting
7 Storage Troubleshooting
8 Storage troubleshooting
9 Storage Management
10 Storage Installations
11 Storage Management
12 Storage Management
13 Storage Management
14 Storage Management
15 Storage Management
16 Storage Performance
17 Storage Management
18 Storage Management
19 Storage Management
20 Storage Installations
21 Storage Installations
22 Storage Performance
23 Storage Installations
24 Storage Management
25 Storage Installations
26 Storage Installations
27 Storage Management
28 Storage Management
29 Storage Management
30 Storage Management
31 Storage Management
32 Storage Management
33 Storage Performance
34 Storage Management
35 Storage Management
36 Storage Management
37 Storage Management
38 Storage Management
39 Storage Monitoring
40 Storage Monitoring
41 Storage Monitoring
42 Storage Monitoring
43 Storage Management
47 Storage Monitoring
48 Storage Monitoring
49 Storage Monitoring
50 Storage Management
51 Storage Management
52 Storage Installations
53 Storage Installations
54 Storage Management
55 Storage Management
56 Storage Testing
57 Storage Testing
58 Storage Testing
59 Storage Testing
60 Storage Installations
61 Storage Installations
62 Storage Installations
64 Storage Troubleshooting
66 Storage Management
67 Storage Management
69 Storage Monitoring
74 Storage Performance
77 Storage Performance

80 Storage Monitoring
82 Storage Monitoring

83 Storage Monitoring
84 Storage Monitoring
85 Storage Management
86 Storage Management
87 Storage Management
88 Storage Management
89 Storage Management
90 Storage Management
91 Storage Management
Monitoring /
Activity
Management

Initialization of the Storage Array Management


Configuration before fist use Management
Storage Arrays,HBA's,IP Network with NAS Management
Troubleshoot SAN failures/ errors Management
Volume Creation and Configuration Management
Troubleshoot Zoning issues Management
Troubleshoot connectivity issues Management
Hardware diagnostics, break-fix support Management
Creating Raid Groups/RAID/Pools Management
Configure a Switch in existing fabric Management
Storage space management Management
LUN Masking Management
Storage account management Management
Expose a LUN to specific host HBA Management
Create/Modify LUNs Management
Performance tuning Management
LUN Expansion/MetaLUN Management
Assign LUN to a FC port Management
Replication configuration Management
Multipath software installation Management
DR Setup Creation and Configuration Management
Performance Reporting Management
Storage Migration Management
Storage consolidation Management
Configuring Storage Essential/ECC Management
Installing/Configuring Securepath/Powerpath Management
Zoning - Hard / Soft Management
Zone database backup Management
Storage config backups Management
Create Thin luns Management
Thin Pool configuration Management
Topology representation Monitoring
Trends analysis Monitoring
Space Provisioning and planning Monitoring
volume extending Monitoring
new filesystems Monitoring
Storage group/RAID group utilization Monitoring
Lun/Volume Utilization Monitoring
Thin Pool Utilization Monitoring
Disk Utilization Monitoring
Virtual Pool monitoring Monitoring
User quota management Monitoring
Disks expansion Monitoring
Free space of Clusters / Nodes monitoring Monitoring
Availability reports for Cluster Monitoring
SNMP trap based alarms Monitoring
Virtual Pool Provisioning Management
Working with Container/Host group Management
Configuring Storage Essential Management
Installing/Configuring Securepath Management
LUN provisioning Management
User quota planning Management
Storage testing Management
Creation of functional tests Management
Execution of tests Management
SAN fabric load testing Management
Patches/Firmware updates Management
Installing/Configuring/Upgrading HBA card drives Management
Multipath upgradation Management
immediate event response and fix Management
Hard and Soft zoning Management
Implement port authentication protocol Management
core dump checks Management
Identify capacity and throughput problems Management
Performance Monitoring & Reporting Management

Switch monitoring Monitoring


ISL link monitoring Monitoring

Servers HBA status Monitoring


Automated Health checks Monitoring
LUN Visibility and remediation Management
Path fault Remediation Management
Proactive forecasting Management
storage assessment Management
Scheduled configuration backup Management
Usage Reporting Report
Storage group/RAID group utilization Report
Level
Task Frequency
L1-Mandatory
Automation Status (Sl # Times Per
L2-Desirable
Month)
L3-Premium
L3 10
L3
L3
L1/L2/L3
L2
L2
L1/L2/L3
Vendor
L2
L3
L2/L3
L2
L2
L2
L2
L3/Vendor
L2
L2
L3/Vendor
L2
L3/Vendor
l3/Vendor
L3/Vendor
L3/Vendor
L3/Vendor
L2
L2
L2/L3
L2/L3
L2
L2
L3
L3
L3
L2
L2
L2
L2
L2
L2
L2
L2/L3
L2
L1
L2
L2
L2
L2
L3/Vendor
L2/L3
L2
L3
L2/L3
L2/L3
L2/L3
L2/L3
L3/Vendor
L3/Vendor
L3/Vendor
L1/L2/L3
L2
L2/L3
L2/L3
L3
L2/L3

L1 Automated - Custom Script


L1/L2/L3

L1
L1/L2/L3 Automated - Custom Script
L2
L2
L3
L4
L2 Automated - Custom Script
L2 Automated - Custom Script
L2 Automated - Custom Script
Average Time to
Monthly Effort Estimated Effort
Complete Task
(In Minutes) Reduction (%)
(Minutes)

30 300
Estimates Pre-requisite for
Reduction automation, if Products
(In Hours) any
NetApp

Brocade SAN Switches/EMC Mid-Range


Storage/IBM V7k/NetApp Mid-Range
Brocade SAN Switches/EMC Mid-Range
Storage/IBM V7k/NetApp Mid-Range

EMC Mid range Storage, Brocade SAN Switch , NetApp


Brocade SAN Switch , NetApp
Hitachi AMS Storage , IBM V7K
Comments, if any
WIP
HeartBeat monitoring,Cluster status monitoring,Node
status monitoring,recording events and
documenting,automatic alerts based on problems,error
log check,Monitor storage devices ports and ISLs
Storage availability monitoring,Monitoring Storage
arrays,Monitoring Components Filer Health status
Network Status Cluster status Volume Usage ( Threshold
90%) Volume Offline Status Disk status, Aggregate
status Aggregate Usage Disowned drives,Snap Mirror
Status
Quota Status

N Switch , NetApp
EMC utilization is under WIP
Level
Average Time to Estimates
Monitoring / L1-Mandatory Task Frequency Monthly Effort Estimated Effort Pre-requisite for Comments, if
Sl # Category Sub-Category Activity L2-Desirable
Automation Status Complete Task Reduction
Management (Sl # Times Per Month) (In Minutes) Reduction (%) automation, if any any
L3-Premium (Minutes) (In Hours)
1 Citrix Monitoring Monitoring the Performance of Servers Monitoring L1 10 30 300
2 Citrix Monitoring Creating Reports & Trace Logs Monitoring L1
3 Citrix Monitoring AMC & PSC Console monitoring Monitoring L1
4 Citrix Monitoring Citrix server Health Monitoring using enterprise tools Monitoring L1
5 Citrix Monitoring Monitoring CPU/Memory/LAN utilization thru Tools Monitoring L1
6 Citrix Monitoring Monitoring Citrix Server Services Monitoring L1
7 Citrix Monitoring Monitoring Citrix Server availability Monitoring L1
8 Citrix Citix Presentation Server Install & Configure Citrix Pre-installation Checklist Management L2
9 Citrix Citix Presentation Server Install & Configure Citrix Presentation Server installation Management L3
10 Citrix Citix Presentation Server Install & Configure Citrix Presentation Server upgrade Management L3
11 Citrix Citix Presentation Server Install & Configure Citrix Presentation Server refresh Management L3
12 Citrix Citix Presentation Server Install & Configure Citrix Presentation Server migration Management L3
13 Citrix Citix Presentation Server Install & Configure Creating and Upgrading Farms Management L3
14 Citrix Citix Presentation Server Install & Configure Creating a New Server Farm Management L3
15 Citrix Citix Presentation Server Install & Configure Joining to an existing Server Farm Management L3
16 Citrix Citix Presentation Server Install & Configure Upgrading or Migrating an Existing Server Farm Management L3
17 Citrix Citix Presentation Server Install & Configure Installing the Citrix Component Management L3
18 Citrix Citix Presentation Server Install & Configure Installing the Citrix Feature Packs Management L3
19 Citrix Citix Presentation Server Install & Configure Installing and configuring Citrix Licensing Management L3
20 Citrix Citix Presentation Server Install & Configure Create & Configure Zones Management L3
21 Citrix Citix Presentation Server Install & Configure Configuring Server Location Settings Management L3
22 Citrix Citix Presentation Server Install & Configure Assigning Server Farm Administrator Credentials Management L3
23 Citrix Citix Presentation Server Install & Configure Removing Citrix Presentation Server Management L3
24 Citrix Publishing Resources Publish Applications Management L2
25 Citrix Publishing Resources Configure Published Applications Management L2
26 Citrix Publishing Resources Securing User Access to Published Applications Management L2
27 Citrix Publishing Resources Passing Parameters to Published Applications Management L2
28 Citrix Publishing Resources Configuring Virtual IP addresses for published Applications Management L2
29 Citrix Publishing Resources Isolating Published Applications Management L2
30 Citrix Publishing Resources Setting & prioritizing rules to isolation environment Management L2
31 Citrix Publishing Resources Removing Applications Installed in Isolation Environments Management L2
32 Citrix Publishing Resources Deleting Isolation Environments Management L2
33 Citrix Publishing Resources Publish Content Management L2
34 Citrix Publishing Resources Configure Published Content Management L2
35 Citrix Publishing Resources Securing User Access to Published content Management L2
36 Citrix Publishing Resources Content Redirection Management L2
37 Citrix Publishing Resources Publish Desktops Management L2
38 Citrix Publishing Resources Configure Published Desktops Management L2
39 Citrix Publishing Resources Securing User Access to Published Desktops Management L2
40 Citrix Publishing Resources Create & Configure Policies Management L3
41 Citrix Publishing Resources Setting CPU Priority Levels for Published Applications Management L2
42 Citrix Publishing Resources Providing Resources to Novell Directory Services Users Management L2
43 Citrix Publishing Resources Troubleshooting Application Access issue Management L2
44 Citrix User Access Management Setting up User Logons Management L1
45 Citrix User Access Management Citrix User Accounts Creation Management L1
46 Citrix User Access Management Citrix User Renaming and Deletion Management L1
47 Citrix User Access Management Group Accounts Creation Management L1
48 Citrix User Access Management Creating Citrix Administrators and Modifying Their Privileges Management L2
49 Citrix User Access Management Citrix User Account Password Reset Management L1
50 Citrix User Access Management Permission assigning Management L1
51 Citrix User Access Management Configuring User Connections Management L1
52 Citrix User Access Management Administering User Sessions Management L1
53 Citrix User Access Management Using Session Shadowing Management L1
54 Citrix User Access Management Optimizing Session Performance Management L2
55 Citrix User Access Management Session Reliability Management L2
56 Citrix Server Farms administration Configure & deploy SSL/TLS Protocols Management L2
57 Citrix Server Farms administration Install & Configure Certificates Management L3
58 Citrix Server Farms administration Configuring User Authentication Management L2
59 Citrix Server Farms administration Configuring Kerberos Logon Management L2
60 Citrix Server Farms administration Encrypting Sensitive Configuration Logging Data Management L2
61 Citrix Server Farms administration Logging Administrative Changes (Audit) Management L2
62 Citrix Server Farms administration perform health checks using Health Monitoring & Recovery Management L2
63 Citrix Server Farms administration Monitoring Performance of Sessions and Servers Monitoring L1
64 Citrix Server Farms administration Managing CPU Usage Management L2
65 Citrix Server Farms administration Managing Virtual Memory Usage Management L2
66 Citrix System Administration Troubleshooting connectivity issues Management L2
67 Citrix System Administration ICA Session Management Management L2
68 Citrix System Administration Printer Management Management L2
69 Citrix System Administration Installation of Printer Drivers on the Server Management L2
70 Citrix System Administration Trouble shooting printer related issues Management L2
71 Citrix System Administration Server Load Balancing Management L2
72 Citrix System Administration Remapping Server Drive Letters Management L2
73 Citrix System Administration Drive Mapping Problems Management L2
74 Citrix System Administration Installation of citrix Presentation Server updates Management L2
75 Citrix System Administration checking for updates( patches,hotfixes both MS and Citrix) Management L2
76 Citrix System Administration Viewing & applying Citrix Hotfix Information Management L2
77 Citrix System Administration Configure Citrix Services Management L2
78 Citrix System Administration Enabling IMA Encryption Management L2
79 Citrix System Administration Configuring Session Shadowing Management L2
80 Citrix System Administration Deploying Client Software to Users Management L2
81 Citrix System Administration ICA connection & Management Management L2
82 Citrix System Administration Datastore Backup & Restore Management Management L2
83 Citrix System Administration Monitoring Datastore Management L1
84 Citrix System Administration Configuring Application Access Management L2
85 Citrix System Administration Managing user profiles Management L2
86 Citrix System Administration Trouble shooting user profile issues Management L2
87 Citrix System Administration Troubleshooting Alerts Management L2
Sl # Category Sub-Category

1 VMware Monitoring
2 VMware Monitoring
3 VMware Monitoring
4 VMware Monitoring
5 VMware Monitoring
6 VMware Monitoring
7 VMware System Administration
8 VMware System Administration
9 VMware System Administration
10 VMware System Administration
11 VMware System Administration
12 VMware User management
13 VMware System Administration
14 VMware System Administration
15 VMware System Administration
16 VMware System Administration
17 VMware System Administration
18 VMware Deployment
19 VMware System Administration
20 VMware System Administration
21 VMware System Administration
22 VMware User management
23 VMware System Administration
24 VMware User management
25 VMware System Administration
26 VMware System Administration
27 VMware Licensing
28 VMware System Administration
29 VMware System Administration
30 VMware System Administration
31 VMware System Administration
32 VMware System Administration
33 VMware System Administration
34 VMware User management
35 VMware System Administration
36 VMware System Administration
37 VMware System Administration
38 VMware System Administration
39 VMware System Administration
40 VMware Troubleshooting
41 VMware Vmotion Administration
42 VMware Vmotion Administration
43 VMware Vmotion Administration
44 VMware Vmotion Administration
45 VMware Vmotion Administration
46 VMware VM Deployment
47 VMware VM Deployment
48 VMware VM Deployment
49 VMware VM Management
50 VMware VM Management
51 VMware VM Management
52 VMware VM Management
53 VMware VM Management
54 VMware VM Management
55 VMware VM Management
56 VMware VM Management
57 VMware VM Backup & Restore Management
58 VMware VM Backup & Restore Management
59 VMware VM Backup & Restore Management
60 VMware Virtual Machine migration
61 VMware Vi Client administration
62 VMware Vi Client administration
63 VMware Vi Client administration
64 VMware Vi Client administration
65 VMware Vi Client administration
66 VMware Vi Client administration
67 VMware Vi Client administration
68 VMware Vi Client administration
69 VMware Projects
70 VMware Projects
71 VMware Projects
72 VMware Projects
73 VMware Projects
74 VMware Performance Monitoring
75 VMware Performance Monitoring
76 VMware Project
77 VMware User Management
78 VMware User Management
79 VMware User Management
80 VMWare Monitoring
Activity

ESX Server Health Monitoring using enterprise tools


ESX Server Health Monitoring using Virtual Center
ESX Server Health Monitoring using VM Infrastructure 3
Monitoring CPU/Memory/LAN utilization thru Tools
Monitoring disk space quotas allocation
Monitoring File Systems & RAW Disk alerts
Starting and stoping of VMs
H/W Console Administration (iLO,etc)
Firmware Patch Administration
ESX Log file administration
ESX Server Systems Security
Authentication and User Management
Disk Multipathing Administration
Boot Disk Mirroring
System Startup troubleshooting
Software Deployment and Administration
ESX OS Performance tuning & management
ESX Hardware Upgrade, OS Upgrade
Virtual Machine Swapfile Location Configuration
ESX Server Network Configuration
ESX Server Storage Configuration
Password management
Monitoring & Managing network performance
ESX System accounting and Security
Vmware File system upgrade (VMFS Volumes)
Vmware ESX Server Migration (2.x to 3.x/3.0 to 3.x or 4.0)
Vmware Licensing managmement
Vmware Resource management (memory, Disk, CPU)
Storage allocation to Guest
Vmware HA Configuration & Administration
Vmware DRS Configuration & administration
Vmware Datastore Management
Physical and Virtual Network Connectivity Administration
Managing Users, Groups, Permissions, and Roles
Setting Up and Monitoring Performance Statistics and Resource Maps
SNMP & SNMP MIB Files Configuration
Configuring & Rporting System Log Files
Inventory & objects management
Managing Scheduled Tasks, Events, and Alarms
Actual H/W trouble shooting, break fix maintenance etc
VM Cluster monitoring
VM Cluster Administration
Vmotion Administration
Cluster troublshooting
Cluster Configuration/re-configuration
Create / Install Virtual Machines (Guest OS)
Post installation Checklist/Verification
Preinstallation Checklist/Verification
Managing & Configuring Virtual Machines
Importing and Exporting Virtual Machines
Configuring Virtual Machines Hardware
Changing Virtual Machine Resource Settings
Using Snapshots
Migrating Virtual Machines
Installing and Upgrading VMware Tools
Virtual machines Migration from Esx 2.x to 3.x
VMware Host Backup
Vmware Guest Backup
Vmware Bare Metal Backup
Physical to Vitrual Migration
VI client Management
Starting the VI Client
Stopping the VI Client
VI Web Access
Configureing VC Communication
Connecting to the Service Console
VirtualCenter Service management
Managing the VI Client Inventory
VMware Capacity Planner Service
VMware Converter Enterprise Service
Vmware Consolidated Backup
Virtual Network/Storage Architecture and Connectivity planning
OS & Software Depot Management
Reporting Performance status
Reviewing ESX server performance
Architecture & Engineering (Projects)
Restricting root access to ESX
Enabling external Authentication
Adding users to ESX console
Health Checkup
Level
L1-Mandatory
Monitoring / Administration/ Design Automation Status
L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Management L1
Management L2
Management L3
Management L2
Management L3
Management L2
Management L2
Management L3
Management L2
Management L2
Management L3
Management L3
Management L2
Management L2
Management L2
Management L1
Management L1
Management L2
Management L3
Management L3
Management L2
Management L2
Management L3
Management L3
Management L3
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L3
Management L3
Management L2
Management L3
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L1
Management L3
Management L2
Management L1
Management L2
Management L3
Management L2
Management L1
Management L1
Management L2
Management L2
Management L1
Management L2
Management L2
Management L3
Management L3
Management L2
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L3
Management L2
Monitoring L1
Task Frequency Average Time to Complete Task Monthly Effort
(Sl # Times Per Month) (Minutes) (In Minutes)

10 30 300
Estimated Effort Reduction Estimates Reduction Pre-requisite for
(%) (In Hours) automation, if any
Comments, if any
Sl # Category Sub-Category

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
20
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
62
63
64
65
66
69
70
71
72
73
74
75
76
77
78
79
Activity

httpd Process monitoring


Monitoring File Systems
Application Server Instances Process monitoring
Monitoring Connection Pools
Monitoring JMS Queues
Monitoring Memory (system/JVM) utilization
Event Monitoring
Monitoring System File Descriptors
Monitoring of clusters
Web/App Server Checklist/verification
httpd Error file monitoring
httpd access file monitoring
System Error file monitoring
System output file monitoring
Proactive Wev/App health check
Monitoring JMS Queues
stop / Start http server instance
stop / Start Application instance
Troubleshooting code deployment Issues
Troubleshooting Application Server Installation Issues
Troubleshooting Startup up problems
Provide monitoring statistics.
Provide input for forecasting
Startup/Shutdown/Recycle Scripts
deploy application
undeploy application
Webserver Instance Creation
Creating Application Server clusters
Setting up JVM Heap Size
Enabling monitoring agents for Enterprise monitoring
Creation of JMS queues for Application
Replacing or adding single files in an application
Plugin Installation betweeb Web/App Server
Set up customized error messages for Web Server
Analysis of server logs for critical errors
Installing hotfix / service pack
App Server Crash Dump Analysis
Thread Dump Analysis
Memory leak Analysis for Application deployed
Cluster Administration
Cluster troublshooting
Web/App Product Upgrades
Patch installations
Web/App Product Decommissioning
WebServer Log Files Rotation
AppServer Log Files Rotation
Web Server Config Files
Web/App Server Capacity Analysis
App Server Config Files
Web/App Software installation
Instance Creation
Web/App Server configuration
Web/App advance feature setup
Web/App Cluster
Web/App Tuning
Web/App Server Design
Web/App Migration
Disaster recovery design
Web/App Server consolidation
HA Design
Creation of CSR for SSL Certificates
Requesting SSL Certificate from External Vendor
Setting up access control rules (ACLs)
Security Compliance(SOX,Hipaa,etc)
Web/App Server auditing and reporting
Web/App security setup
SSL certificate Installation
load balancing
Setting up Cron jobs for regular maintaince activities
Tool base Runbook automation
Automating deployment using scripts (Ant/JACL/Jython etc)
Level
L1-Mandatory
Monitoring / Management
L2-Desirable
L3-Premium
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Monitoring L1
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Management L2
Task Frequency
Automation Status
(Sl # Times Per Month)

10
Average Time to Complete Monthly Effort Estimated Effort Reduction
Task (Minutes) (In Minutes) (%)

30 300
Estimates Reduction Pre-requisite for automation, if
Comments, if any
(In Hours) any
Sl # Category

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
Use Case

Check & fix McAfee Antivirus live updates


Check & fix Symantec Antivirus live updates (SAV)
Check & fix Symantec Antivirus live updates (SEP)
Delete Quarantined Items (SAV)
Delete Quarantined Items (SEP)
Allow pop-up only from specific sites
Clear Cookies in Internet Explorer
Clear Temporary Internet files (cache)
Configure ActiveX & security settings for Internet Explorer
Configure Proxy Settings for Internet Explorer
Disable Auto Complete Forms
Disable Cookies for Internet Explorer
Disable Pop up blocker
Disable Script Debugging
Enable Cookies for Internet Explorer
Enable Pop up blocker
Error while opening internet sites - Error Locating Object Handler
Print Preview in IE not working
Set the URLs in IE favorites
Unable to browse internet sites when Symantec Firewall is installed
Unable to open child Internet Explorer
Unable to open link from webpage for sending e-mail
Unable to open M.S.Office files in Internet Explorer
Unable to open the HTTPS sites
Unable to open webpage due to third party browser extensions
Webpage unable to load Java Applet
Install Standard software
Configure Outlook Profile and set Default Delivery to Mailbox
Configure Outlook Profile with PST & set Default Delivery to Mailbox
Configure Outlook Profile with PST & set Default Delivery to Personal
Folder
Enable(PST)
recovered deleted mails in outlook - 2003 & 2007
Facing error - "RPC is not configured properly"
Outlook is hanging while opening (mail memory errors)
Personal Folder (PST) creation for current Outlook Profile
Unable to load Free-Busy information in outlook calendar
Unable to open MS office attachments in outlook - 2003 & 2007
Unable to send & receive mails through Outlook (2003 & 2007) outside
office
Clean network
up java class files
Clear Registered Pack Files Folder
Clear Security, Application, & System Logs in event viewer
Clear Service Pack Files Folder
Clear TEMP files for all profiles
Clear TEMP files for logged-in user profile
Clear Windows Temp Files
Configure Virtual Memory
Disable USB drive access
Disk Cleanup
Empty Recycle Bin
Enable TASK MANAGER option in task bar
Enable Telephony Service
Enable USB drive for READ and WRITE access
ENABLE USB drive for READ ONLY access
System is slow ?
System is slow because the CPU usage is 90% or more
Unable to access Internet or Intranet sites
Unable to open a drive or folder by double click
Unable to Start a Program or Application
Unable to view contents in Windows Explorer Folders pane.
Archive outlook mails
Printer Installation
VPN Configuration & Profile troubleshooting
Applying Out of Office
Preconfigure to access an application
AD Password Reset
AD Account unlocking
Unable to Open outlook
Unable to open attachments in Outlook
Custom application password reset
Machine restart
Health Check
Setting up Proxy details
Application Installation
OS Image installation
Improving IE and PC performance
How to Questions
Mapping a drive
Any Hardware issues
Providing Admin rights
Profile space exceeded
Task Frequency
Automation Status
(Sl # Times Per Month)

Automated - Custom Script


Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
Automated - Custom Script
New requirement to automation
New requirement to automation
Not Automated
Not Automated
Not Automated
Automated - Custom Script
Automated - Custom Script
Not Possible
Automated - Custom Script
Automated - Custom Script
Not Automated
Not Possible
Automated - Custom Script
Not Automated
Average Time
Monthly Effort Estimated Effort Reduction
to Complete
(In Minutes) (%)
Task (Minutes)
Estimates Reduction Pre-requisite for
Comments, if any
(In Hours) automation, if any