Sl No Description Min Max

Alerts to Ticket Ratio 10 to 1 58 to 1

Vaiables:
Events: Generated from the system as per monitoring configuration
Tower: Alert varies depending on the Tower
Network:

Network-Shared Domain
Shared Domain 14-Jan
Alerts received by Event Grid F 63752
Separated by EG (Business & P@co-rellation) H 44485
Alerts got Converted to ticket Using ACL Z 2662
Alerts to be worked upon I = (F-H-Z) 16605
Event Grid Performance J=H/(F-Z) 73%

Total alerts passed to Healix K 15083

Alerts closed by Healix M 7479
Incidents closed by Healix N 1161
Total alerts + Ticket passed to Engineer O=(Z+I)-(M+N) 10627
P=O/No of days in
Ticket passed to Engineer by EEM tools per day 343
month

Healix coverage on Overall alerts R=K/I 91%

Healix performance on passed alerts T=(M+N)/K 57%
Healix performance on Overall alerts S=(M+N)/I 52%

Wintel:

Wintel Domain-Shared
Shared Domain 14-Jan
Alerts received by Event Grid F 111234
Separated by EG (Business & P@co-rellation) H 33857
Alerts got Converted to ticket Using ACL Z 5113
Alerts to be worked upon I 72264
Event Grid Performance J=H/(F-Z) 32%

Total alerts passed to Healix K 12926

Alerts closed by Healix M 2735
Incidents closed by Healix N 631
Total alerts + Ticket passed to Engineer O=(Z+I)-(M+N) 74011
Ticket passed to Engineer by EEM tools per day P=O/No of days 2387

Healix coverage on Overall alerts R=K/I 18%

Healix performance on passed alerts T=(M+N)/K 26%
Healix performance on Overall alerts S=(M+N)/I 5%

Unix:

Unix Domain-Shared
Shared Domain 14-Jan
 Alerts received by Event Grid F 60796
Separated by EG (Business & P@co-rellation) H 27873
Alerts got Converted to ticket Using ACL Z 3091
Alerts to be worked upon I=F-H-Z 29832
Event Grid Performance J=H/(F-Z) 48%

Total alerts passed to Healix K 6362

Alerts closed by Healix M 79
Incidents closed by Healix N 3084
Total alerts + Ticket passed to Engineer O=(Z+I)-(M+N) 29760
P=O/No of days in
Ticket passed to Engineer by EEM tools per day 960
month

Healix coverage on Overall alerts R=K/I 21%

Healix performance on passed alerts T=(M+N)/K 50%
Healix performance on Overall alerts S=(M+N)/I 11%
d Domain
14-Feb 14-Mar 14-Apr 14-May 14-Jun
107507 90005 83476 92939 72406
83389 62048 59903 68289 47971
2875 3756 3858 6670 6288
21243 24201 19715 17980 18147
80% 72% 75% 79% 73%

17784 21068 16729 11123 14317

9142 11861 8522 4692 6539
1424 1373 1064 1130 1042
13552 14723 13987 18828 16854

484 475 451 607 562

84% 87% 85% 62% 79%

59% 63% 57% 52% 53%
50% 55% 49% 32% 42%

-Shared
14-Feb 14-Mar 14-Apr 14-May 14-Jun
85757 78162 69279 83093 126060
31463 29111 29445 32085 63010
3663 5616 4584 7208 9013
50631 43435 35250 43800 54037
38% 40% 46% 42% 54%

11429 16522 14044 14139 15432

2985 4089 2765 2746 3477
1040 4537 4320 4685 4112
50269 40425 32749 43577 55461
1795 1304 1056 1406 1789

23% 38% 40% 32% 29%

35% 52% 50% 53% 49%
8% 20% 20% 17% 14%

Shared
14-Feb 14-Mar 14-Apr 14-May 14-Jun
23675 27783 24398 44088 39152
11203 15733 14630 28019 25759
1779 2484 2058 4151 6061
10694 9566 7710 11918 7332
51% 62% 65% 70% 78%

3214 4950 5029 4439 4409

130 148 38 16 77
1384 2276 2917 2306 2466
10959 9626 6813 13747 10850

391 311 220 443 362

30% 52% 65% 37% 60%

47% 49% 59% 52% 58%
14% 25% 38% 19% 35%
 Customer Message Channel Today Suppressed Ticketed
ABB ABB_SCOM 26879 26861 13
Akzo AkzoSCOM 15669 3548 103
Hospira Hospira_OMi 5432 1540 195
MATTEL Mattel_Nagios 91 18 38
MATTEL Mattel_SCOM 5330 40 144
Nexeo Nexeo_OMi 341 0 10
Repower Repower_OMW 6307 1012 48
Transfield TSL_OMW 2283 1228 51
Thames Water TW_OMW 14048 788 226
piBEM piBEM 7376 6076 42
Thames Water twITM 448 0 3
AM AM_SCOM 6192 3197 109
GCCv3 GCCv3_Nagios 53 41 6
NGN NGN_SCOM 207 176 12
Mattel email_integ1 1671 288 122
GCCv2 gccNagios 13990 13967 3
- nagios_integ_1 163 150 11
- nagios_integ_2 11238 7128 15
SCL nagios_integ_3 5464 4815 241
NMG nmgOMW 1027 861 70
Total
Yesterday (10-Jul) Ticketed
26259 61
15568 89
5677 449
100 34
12861 528
373 11
5645 40
2749 45
19214 356
7433 54
519 5
6192 84
38 5
181 8
1844 134
14029 14
110 6
11699 29
5559 291
1067 90
137117 2333