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1. What should a network administrator do first after receiving a call from a user who
cannot access the company web server?
• Reboot the web server.
• Replace the NIC of the computer.
• Ask the user to log off and log on again.
• Ask the user what URL has been typed and what error message displays.
2. A customer called the cable company to report that the Internet connection is unstable.
After trying several configuration changes, the technician decided to send the customer a
new cable modem to try. What troubleshooting technique does this represent?
• top-down
• bottom-up
• substitution
• trial-and-error
• divide-and-conquer
3. Only one workstation on a particular network cannot reach the Internet. What is the
first troubleshooting step if the divide-and-conquer method is being used?
• Check the NIC, and then check the cabling.
• Check the workstation TCP/IP configuration.
• Test all cables, and then test layer by layer up the OSI model.
• Attempt to Telnet, and then test layer by layer down the OSI model.
4. Which two troubleshooting techniques are suitable for both home networks and large
corporate networks? (Choose two.)
• having a backup ISR
• running network monitoring applications
• documenting the troubleshooting process
• keeping a record of system upgrades and software versions
• keeping spare switches, routers, and other equipment available
7. What command is used to determine the location of delay for a packet traversing the
Internet?
• ipconfig
• netstat
• nslookup
• ping
• tracert
10. A technician suspects that a Linksys integrated router is the source of a network
problem. While troubleshooting, the technician notices a blinking green activity LED on
some of the ports. What does this indicate?
• Self-diagnostics have not completed.
• The power supply is the source of the problem.
• The ports are operational and are receiving traffic.
• The ports are operational, but no traffic is flowing.
• There are no cables plugged into those ISR ports.
• The ports have cables plugged in, but they are not functional.
11. A PC is plugged into a switch and is unable to connect to the network. The UTP cable
is suspected. What could be the problem?
• A straight-through cable is being used
• The connectors at both ends of the cable are RJ-45.
• The RJ-45 connectors are crimped onto the cable jacket.
• A crossover cable is being used.
12. Refer to the graphic. What configuration is incorrect in the network shown?
• The host IP address is incorrect.
• The host subnet mask is incorrect.
• The host default gateway is incorrect.
• The wired connection is the wrong type of cable.
• The Linksys integrated router does not support wireless.
13. Which three settings must match on the client and access point for a wireless
connection to occur? (Choose three.)
• SSID
• authentication
• MD5 checksum
• antennae type
• encryption key
• MAC address filters
15. Refer to the graphic. The wireless host cannot access the Internet, but the wired host
can. What is the problem?
• The host WEP key is incorrect.
• The host IP address is incorrect.
• The host subnet mask is incorrect.
• The host default gateway is incorrect.
• The integrated router internal IP address is incorrect.
• The integrated router Internet IP address is incorrect.
16. Refer to the graphic. What configuration is incorrect in the network shown?
• The host IP address is incorrect.
• The host subnet mask is incorrect.
• The host default gateway is incorrect.
• The wired connection is the wrong type of cable.
• The Linksys integrated router does not support wireless.
17. When acting as a DHCP server, what three types of information can an ISR provide
to a client? (Choose three.)
• physical address
• MAC address
• default gateway
• static IP address
• dynamic IP address
• DNS server address
18. What two items could be checked to verify connectivity between the router and the
ISP? (Choose two.)
• router status page
• wireless card settings
• router operating system version
• local host operating system version
• connectivity status as indicated by LEDs
20. Network baselines should be performed in which two situations? (Choose two.)
• after the network is installed and running optimally
• after a virus outbreak is discovered on the network
• after major changes are implemented on the network
• after several computers are added to the network
• at the end of the work week
21. Typically, help desk personnel assist end users in which two tasks? (Choose two.)
• identifying when the problem occurred
• determining if other users are currently logged into the computer
• updating network diagrams and documentation
• implementing the solution to the problem
• running a network baseline test
• determining the cost of fixing the problem