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Salient Points of Leadership Process (QMS-P-13)

1. Domestic Customer contact plan (month wise) with specific agenda points
2. contact plan for new/ competitors customers with specific agenda points
3. MOM with domestic customers
4. % adherence to the contact plan
5. Planning for project review meeting (month wise) for each project
6. MOM project review meetings
7. % adherence of project review meetings.
8. Safety index & quality review with the customers
9. New jobs awarded by competitors customer
10. Customer satisfaction survey (CSS) & OFI identified.
11. Action Plan Based on CSS rating
12. Customer Feedback Form (CFF ) issued to each customer
13. Action plan based on CFF rating we achieved
14. Customer complaints received for each job.
15. Action plan based on customer complaints
16. Open house meetings covering 100% employees
17. Agenda of the open house meeting
18. Skip Level meetings
19. Agenda of skip level meeting
20. COC meeting planned & conducted
21. MOM of COC meetings
22. Mentoring meeting & agenda
23. Appreciation meetings & agenda.
24. Person appreciated
25. Exit interviews & person exited.
26. Innovation review meeting & Agenda
27. Culture of innovation creation
28. Motivate employees to achieve beyond target
29. Recognitions in each project
30. Supplier appraisal
31. Suppliers meeting dates & agenda
32. Supplier satisfaction survey & corrective action based on it
33. Ethical issues arose with Supplier/ Partner.
34. Business plan communication meeting with supplier/ partner.
35. One to one meeting with partner with agenda & % covered
36. Planning for project review meeting with partner, agenda & % adherence
37. Ethics resolution plan with partner.
38. Planning for participation of engineers in technical committees.
39. Name the bodies the engineer represented, recognitions achieved & man-hour
invested.
40. Engineering colleges/ Institutions visited & agenda
41. Planning for Tie up Engineering colleges/ Institutions & % adherence

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Salient Points of Leadership Process (QMS-P-13)

42. Vacation training planned for students of Engineering College/ Institute, students
identified for absorption & projects executed with help of engineering students, paper
published by the engineering students, articles wrote by the engineering students in
mass media.
43. Community development meeting, agenda, man hour spent & benefit derived
44. Satisfaction index by the community.
45. Ethical issues resolved, behaviour traits,
46. Grievances rose & % resolved.
47. EES Index measurement
48. Communicate Stakeholders the vision, mission & values of TCE
49. % of employees covered in transform vision into Strategic objective
50. Deployment of goals & performance expectation to each employee
51. Action plan to achieve the goals & its review
52. Identification the gap in performance level & action plan to abolish it
53. Identification of career progression plan for each employee
54. Identification of high performers & their development plan
55. Identification instances of innovation & recognition for innovation
56. Succession planning with identified successor
57. Employees motivated & recognised
58. Appreciation letters per employee
59. identify technical & leadership training need, its plan & % adherence
60. Knowledge management process establishment
61. Planning for knowledge sharing
62. Encourage subordinates to contribute
63. Contribution in knowledge repository
64. Plan to formulate reward policy
65. planning for benchmarking
66. Plan to set the higher target to each employee
67. Process improvements made
68. Planning for top line growth& bottom line growth.
69. Awards received for successful innovation
70. Examples for cycle time reduction & cost reduction
71. Plan for audit activities & % adherence.

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